Siemens Hematek, Operating Manual, Page: 83 / 98

Section 8: Service, Supplies, and Replacement Parts, Page 8—3
Section 8: Service, Supplies, and Replacement Parts
When problems arise during operation of the Hematek Slide Stainer, refer first to Section
7:
Troubleshooting . Avoid problems by carefully following proper operating and cleaning
procedures.
When to Call for Service
A call for assistance is appropriate under the following circumstances:
• If the problem cannot be solved by performing the steps described in the
Troubleshooting Chart on page 7-4.
• If additional assistance is required concerning an instrument or reagent problem.
• If the problem is beyond the scope of this manual.
Before calling for service, copy and complete the Hematek Preservice Checklist in
Appendix A.
For Service
To contact the legal representative for Siemens within the European
community, contact the Siemens Authorized Representative. For service,
contact your local technical support provider or distributor.
Siemens Authorized Representative