151
Customer Service & Assistance
Gigaset DX800A all in one / GRC EN / A31008-N3100-T101-1-7619 / appendix.fm / 31.08.10
V
e
rsion 4, 16.0
9
.2005
Checking service information
If you contact Customer Services, you may
need the base's service information.
Prerequisite:
u
The send connection is ISDN or fixed line:
You must pick up the receiver when in
idle mode or be conducting an external
call.
u
The send connection is VoIP:
You are conducting an external call.
§Options§
¢
Service Info
Confirm selection with
§OK§
.
You can select the following information/
functions with
q
:
1:
Base serial number (RFPI)
2:
Not in use: - - -
3:
Informs the service employees
of the base settings (in hex dia-
gram format) e.g., the number
of registered handsets, repeater
mode. The last three digits indi-
cate the line types available on
the base.
4:
Variant (digits 1 to 4),
Telephone firmware version
(digits 5 to 6).
5:
Gigaset.net number of your
phone. A service employee can
use this number to call you over
the Internet without you need-
ing to be registered with a VoIP
provider. This means that the
employee can test online con-
nections and VoIP telephony
regardless of the VoIP provider.
6:
Device number of the base. This
contains additional information
for the service employee.
Unlock System
(only if the device has been locked by the pro-
vider)
Confirm selection with
§OK§
.
If necessary you can unlock a
provider-specific device lock
with a corresponding code.
Update Profile
Confirm selection with
§OK§
.
Your current VoIP provider pro-
files (general provider data for
all configured VoIP connec-
tions) are automatically loaded
onto your phone. The general
settings for all VoIP connections
for which profiles are available
on the Internet are updated.
Send configuration
Select this option only if you are
requested to do so by the Serv-
ice employee.
0x814 General socket layer error: Socket not
available – check IP settings/connection
problem/VoIP setting incorrect.
0x815 General socket layer error:
Illegal application on the socket inter-
face.
Please note
You may need to wait a few seconds before
§Options§
appears on the display
Status
code
Meaning