11
Fixing malfunctions
Malfunctions are usually due to small details. Before calling the
Technical Assistance Service, you should consider the
following advice and warnings.
Normal noise while the appliance is working
Induction heating technology is based on the creation of
electromagnetic fields that generate heat directly at the base of
the pan. Depending on how the pan has been manufactured,
these may produce certain noises or vibrations such as those
described below:
A deep humming sound as in a transformer
This noise is produced when cooking on a high power level. It
is caused by the amount of energy transferred from the hob to
the pan. The noise disappears or becomes faint when the
power level is lowered.
A low whistling sound
This noise is produced when the pan is empty. It disappears
when water or food is added to the pan.
A crackling sound
This noise occurs in pans which are made from different
materials superimposed on one another. It is caused by the
vibrations that occur ajoining surfaces of the different
superimposed materials. The noise comes from the pan. The
amount of food and cooking method can vary.
A high-pitched whistling sound
This noise is produced mainly in pans made from different
materials superimposed on one another, and it occurs when
such pans are heated at maximum power on two hotplates at
the same time. The whistling disappears or becomes fainter as
soon as the power level is lowered.
Noise from the fan
For proper use of the electronic system, the temperature of the
hob must be controlled. For this purpose, the hob has a fan
that starts working after detecting excess temperatures at
different power levels. The fan may also work due to inertia
after the hob has been switched off, if the temperature detected
is still too high.
The noises described are normal, they are part of induction
heating technology and not a sign of malfunction.
Technical Assistance Service
Our Technical Assistance Service is available for repairs to the
appliance, for spare parts or accessories, and to answer any
queries in connection with our products or services. The
Technical Assistance Service contact details are provided in
the attached documentation.
Product number and serial number
When requesting our technical services, the appliance's
product number (E
Nr.) and serial number (FD
Nr.) should be
provided. These codes are found on the technical
characteristics label attached underneath the range and also in
the appliance documentation.
The Technical Assistance Service is not free of charge in the
event of misuse, even if the appliance is still within the
guarantee period.
Indicator
Malfunction
Solution
none
The electric power supply has been cut off. Use other electrical appliances to check whether there has been a
power cut.
The appliance has not been correctly con-
nected following the connection diagram.
Check that the appliance has been connected correctly according to
the connection diagram.
Electronic system malfunction.
If in the above checks, the malfunction is not resolved, contact the
Technical Assistance Service.
“
flashes
The control panel is damp or an object is
resting on it.
Dry the control panel area or remove the object.
Ҥ
+ number /
š
+ number /
¡
+ number
Electronic system malfunction.
Unplug the hob from the mains. Wait about 30 seconds before plug-
ging it in again.*
”‹
/
”Š
There is an internal error in the operation. Unplug the hob from the mains. Wait about 30 seconds before plug-
ging it in again.*
”ƒ
The electronic system has overheated and
the corresponding hotplate has been
switched off.
Turn the control to the 0 setting. Wait until the electronic system has
cooled down sufficiently before switching the hotplate back on.*
”…
The electronic system has overheated and
all hotplates have been switched off.
Turn the controls to the 0 setting. Wait until the electronic system has
cooled down sufficiently before switching it back on.*
—‚
Supply voltage outside normal operating
limits.
Please contact your local electricity company.
—ƒ
/
—„
The hotplate has overheated and has
switched off in order to protect its cooking
surface.
Wait until the electronic system has cooled down sufficiently before
switching it back on.
* If the warning persists call the Technical Assistance Service.
Do not rest hot pans on the control panel.
