28
NXAIR M
139-2021.9 / 07
Customer support
9 Customer support
9.1
Service
If the NXAIR M switchgear should not function as described, the Operating and Installation Instructions
provide information for the avoidance and elimination of faults. For further support, contact the Siemens
after-sales service.
9.2
Repairs
Repairs are carried out by trained Siemens technicians, who arrive equipped with original spare parts for the
switchgear.
9.3
Before you call
To help us deal with your query more quickly, make sure that the following information is at hand:
Switchgear type
(1)
Serial no.
(2)
Year of manufacture
(3)
Panel no.
(4)
This information is available on the rating plate on the inside of the high-voltage door and of the door to the
low-voltage compartment:
Fig. 32: Rating plate
9.4
Service contact
The Energy Customer Support Center is available:
24 hours a day, 365 days a year:
Telephone:
+49 180 5247000
Fax:
+49 180 5247001
Mail to:
1
2
3
4
