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10 Servicing
Service requirement
Access systems are serviced by the
regional Access Certified Partner
(service specialists). Customers/
administrators request this services
as the need arises.
For services specialists, access must
be afforded to all parts of the system
at all times. The administrator and all
necessary documents appertaining
to the system must be available for
the duration of the servicing work.
Warranty
Siedle only provides a guarantee for
configurable functions and system
properties on hardware and soft
-
ware supplied by Siedle if commis
-
sioning was carried out by the Siedle
Access Service Centre or our Access
Certified Partners and this can be
verified.
Statutory rights for the delivery of
defect-free goods are not affected.
All system components which are
designed for/suitable for installation
in an electrical distribution board or
in an IT cabinet system/housing may
only be installed in the permitted
installation position according to the
enclosed product information.
If system components are operated
in improper installation positions or
with improper operating parameters
(e.g. excessive ambient tempera
-
ture), this will render their warranty
rights void in the event of service.
Exchanging devices
All devices which are connected
directly to the network (indoor
devices and ATLC 670-…) can be
exchanged in running operation.
Procedure:
The administrator overwrites the
MAC address for the device with the
MAC address of the new replace
-
ment device in the server.
Exchange the defective device.
The configuration remains
unchanged, making the function
identical with the predecessor
device.
Exchanging ATLM/ATLE 670-…
Procedure:
•
Only the line rectifier which sup-
plies the ATLC 670-… has to be
disconnected from the mains. The
Access system can remain opera
-
tional.
• Exchange the defective ATLM/
ATLE 670-…
•
Switch the line rectifier back on.
• The system is now completely
ready to resume operation. No con
-
figuration is required.
Exchanging a defective server
AS 670-…/ASH 670-…
Procedure:
1
Sever all connections to the mains
and the power supply.
2
Exchange the defective server and
restore all the connections
3
Set up the supplied licences on the
new server
4
Restore the backup of the current
configuration. If no backup exists,
the system must be reconfigured.
Update process
The update is initialised by the
administrator and centrally executed
at the server for all the devices. It
is not possible to carry out a single
update for an individual indoor
device or server.
During the update process, the
entire system is non-operational. No
calls or functions can be initiated or
received. Updates should therefore
be carried out during periods of
minimal activity and with sufficient
advance notice. All buttons flash
yellow to visually indicate that the
indoor devices are being updated.
After the update is complete, the
devices are automatically restarted.
During the update process, the
power supply to the devices must
not be interrupted, as this can result
in damage. In this case, a repeat
update is no longer possible, and
the devices will have to be sent in
for repair.
Start process
The start process can be initiated
centrally by the administrator at the
server. Unplugging and reconnecting
the internal devices also initiates a
restart. The Access door loudspeaker
controller can be restarted by briefly
disconnecting the relevant line recti
-
fier or by actuating the reset button.
A restart of the internal devices is
signalled by a yellow flashing light,
starting with button 8 and ending
with button 6, and the display lights
up in white. If the start is successful
and when the device has received
all the information from the server,
the system goes to the operating
status. In the event of a fault, e.g.
the internal device is not configured,
all the buttons light up continuously
in red.
