12
Troubleshooting
Possible faults and rectification measures are described in the table below. In the case
of faults that cannot be rectified using the information below, please contact the manu‐
facturer. See the back page for your agency.
12.1
General faults, warnings, and errors
General faults are subdivided into warnings and errors. Current measured values con‐
tinue being output when there are warnings; measurement is no longer possible when
there are faults.
Table 8: Troubleshooting questions and replies
Question
Reply
The device is not displaying
a measurement.
Advanced application settings
Check first whether the device laser is
activated and whether the laser light spot is pointing at the object.
Make sure that the object is within the measuring range of the
device. Check the light distribution curve in SOPAS ET. This func‐
tion is only available under the section in the user level. The light
distribution curve shows whether the receiver element of the
device is receiving light. In this case, the light distribution curve
normally displays a maximum within the area shown. This graphic
visualizes the remission of light onto the receiver element.
The display shows a warn‐
ing triangle in the top right.
No measurement possible. Check the possible causes: Light path
obscured / device not in measuring range / reflective surface.
12.2
Detecting and displaying errors
In addition to measurement errors (
see "Action in case of incorrect measurements",
), the device can also detect and display other errors. These are output by the
display, Sopas ET, or IO-Link.
In addition to measurement errors, the device can also detect and display other errors.
These are output by Sopas ET, IO-Link, or via the software user interface.
Error memory
The device has an error memory where its internal error states are recorded. The last
error to have occurred is always saved. The content of the error memory is retained
when the device is switched off and when the
Reset
>
Factory settings
function is used.
Possible errors
Table 9: Explanation of the error codes
Error code
SOPAS ET hex code /
device status
Meaning
Countermeasure(s)
-
- / No signal
No measurement pos‐
sible
Check the measuring
range, increase the cycle
time setting, or reduce the
distance to the object.
Alternatively, contact the
technical support team of
the manufacturer
-
- / Laser switched off
Laser is deactivated
Activate laser
Temperature
error
0x50 / Temperature
error
0x10 / Temperature
warning
Operating temperature
undershot or
exceeded
Check the ambient temper‐
ature and raise or lower it if
necessary
TROUBLESHOOTING
12
8019642/ZJW1/2017-04-03 | SICK
O P E R A T I N G I N S T R U C T I O N S | OD1000
59
Subject to change without notice
