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User Guide
ShoreTel IP Phone 565g
ShoreTel IP Phone 565g
Using Group Paging
1
Using Group Paging
Similar to the paging feature, you can also send an audible message to a select group of users that
have been configured for group paging. By dialing the paging group extension associated with those
users, you can record a message that will be broadcast over the individual speakers of those users’
ShoreTel IP phones.
To use this feature, dial the Group Paging Extension given to you by your system administrator and
wait for the confirmation tone. After you hear the tone, begin speaking. Note that you are creating a
recording that will be broadcast to the other members of the Paging Group. Hang up when you have
finished recording.
Parking and Unparking Calls
With the appropriate permissions (set by your system administrator), you can park a connected call on
another extension by doing the following:
Press the
Park
soft key.
Dial the extension, press its custom key, or use the Directory to find the party.
Press the
Park
soft key again. To unpark the call, press
Unpark
, repeat step 2, and press
Unpark
again.
SHORETEL CONNECT CLIENT SOFTWARE
In addition to using the telephone interface of your 565g IP phone to access the ShoreTel features,
ShoreTel Connect client provides a visual, information-rich interface for managing and controlling
communications – both telephone calls and voice mail.
The user-friendly interface lets you access all of the features and functions of your ShoreTel IP phone
system, including unified messaging, point-and-click call management, customizable call-handling,
and visual voice mail from your Windows-based PC.
The software works in concert with your 565g IP phone to let you perform the following tasks:
dial by name or number
change the Availability state
open a SoftPhone session
keep a 1000-line call history of inbound, outbound, and missed calls
Note
If you use the Park or Unpark feature often, you should have your system administrator configure a
custom key to provide one-button park operation. See
Programming Your Custom Buttons
for more information.
