MY22H03 - 22_1.0_01.10.2021
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Troubleshooting, fault clearance and repair
9.2
Assistance function
Symptom
Cause
Remedy
Assistance is not available.
Is the battery charged sufficiently?
1
Check battery charge level.
2
Recharge the battery if it is almost flat.
Does the rider ride up long inclines in
summer weather or with a heavy load for a
long time? The battery may be too hot.
1
Switch off the drive system.
2
Wait a moment and then check again.
The drive unit (DU-E6100/DU-E6110), the
bicycle computer (SC-E6100) or the
assistance switch (SW-E6010/SW-E7000)
may be connected incorrectly or one or
more of them may have a problem.
Contact your specialist dealer.
Is the speed too high?
1
Check on-screen indicators.
2
The electronic gear assistance is only supported up to a
maximum speed of 25 km/h. This is not a malfunction.
Assistance is not available.
Are you pedalling?
The pedelec is not a motorbike. Push the pedals.
Is the assistance mode set to [OFF]?
1
Set the assistance mode to a different level of
assistance than [OFF].
2
Contact your specialist dealer if there is still no
assistance.
Is the system switched on?
Press the battery On-Off button to switch it on.
The assisted journey
distance is too short.
The journey distance can be shorter
depending on the road conditions, the
gear level and the entire light usage time.
1
Check battery charge level.
2
Recharge the battery if it is almost flat.
The battery does not perform as well in
winter weather.
This is not a malfunction.
The battery is a consumable. Repeated
charging and long periods of use cause
the battery to degrade (loss of power).
If the trip distance you can cover with one single charge
is very short, replace the battery with a new one.
Is the battery fully charged?
If the trip distance covered with a fully charged battery
has become shorter, the battery may be affected.
Replace battery with new one.
It is difficult to pedal.
Are the tyres pumped to an adequate
pressure?
Pump up tyres.
Is the assistance mode set to OFF?
1
Adjust level of assistance [BOOST].
2
Contact your specialist dealer if there is still no
assistance.
The battery charge might be low.
1
Check set level of assistance and battery level.
2
If both are O.K. and no assistance is supplied, contact
your specialist dealer.
Have you switched on the system with
your foot on the pedal?
1
Switch system on again without applying pressure to the
pedal.
2
Contact your specialist dealer if there is still no
assistance.
Table 67:Level of assistance error solution
