109
TROUBLESHOOTING
7
Poor scanning quality.
The document glass or the underside of the document
cover/RSPF is dirty.
Clean regularly.
Original smudged or blotchy.
Use a clean original.
–
You have not specified a suitable resolution.
Make sure that the resolution setting in the scanner driver is
appropriate for the original.
–
You are scanning a large area (for example an entire A3
(11" x 17")) at high resolution.
If you attempt to scan a large area at high resolution and there is
insufficient memory in the machine to hold the scanned data,
scanning will take place at a lower resolution and the scanner
driver will enhance the data to make up for the lower resolution.
However, the quality of the enhanced image will not be as high as
if scanning took place at the higher resolution. Use a lower
resolution setting, or scan a smaller area.
–
You have not specified a suitable value for the "B/W
Threshold" setting.
If you are scanning with a TWAIN-compliant application, make
sure that a suitable value is specified for the "B/W Threshold"
setting. A larger threshold value makes your output darker, while
a small threshold value makes it lighter. To adjust the threshold
automatically, click the "Auto Threshold" button on the "Image"
tab of the "Professional" (or "Custom settings") screen.
–
The brightness and contrast settings are not suitable.
If you are scanning with a TWAIN-compliant application and the
resulting image has unsuitable brightness or contrast (for
example it is too bright), click the "Auto Brightness/Contrast
Adjustment" button on the "Colour" tab of the "Professional" (or
"Custom settings") screen. Click the "Brightness/Contrast" button
to adjust the brightness and the contrast while viewing the
scanned output image on the screen. If you are scanning with a
WIA-compliant application or the "Scanner and Camera Wizard",
click "Adjust the quality of the scanned picture" or the "Custom
settings" button, and adjust the brightness and contrast in the
screen that appears.
–
The original is not placed face up in the RSPF or face
down on the document glass.
Place the original face up in the RSPF or face down on the
document glass.
The original was not placed in the correct position.
Place the original correctly.
Problem
Cause and solution
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