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9. SMART TV TROUBLESHOOTING
1. TV cant connect to wi-fi network
Steps to fix this issue:
• Set on your wi-fi router/access point WPA or WPA2 encryption. WEP is not supported.
• Set on your wi-fi router DNS to
8.8.8.8
(Google DNS server)
• If above does not help, try to upgrade software again
2. Entering AQUOS NET+ is not possible
• Most probable cause may be missing or wrong MAC address
Steps of test validity of MAC address:
1. Press
MENU + 1147
to enter factory menu
2. Go to
11 SW Information
and press OK (Pic.1)
3. Check item
10 Sraf Valid MAC
4. If there is
(OK)
, it means everything is ok (Pic. 2)
Note: It may take few seconds until “OK” shows after turning TV on.
5. If there is
(NG)
, means either MAC address is missing or is not supported by current SDK (Pic.
3).
In case of NG test result:
1. Check
7 Mac Addr
2. If value is
FF:FF:FF:FF:FF:FF
– this means MAC was not added during production of main-
board.
Solution to fix this issue:
Request new MAC addresses from TV manufacturer.
3. If value is different than
FF:FF:FF:FF:FF:FF
– Means current address is not supported by soft-
ware.
Solution to fix this issue:
Upgrade TV software to the latest version.
Picture 1
Picture 2
Picture 3
