Sharp AQUOS Crystal Sprint User Manual Download Page 388 | Manualshive

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For Assistance

The following topics address areas of support for your phone, including troubleshooting, specifications,
account information, warranty information, and customer service contact information.

Troubleshooting

Check the questions and answers below for troubleshooting solutions for common phone issues.

Check Here First

Question:

Phone does not turn on.

Answer:

Are you holding the

Power

key down? Continue pressing the

Power

key until the logo is

displayed.

Answer:

Is the phone charged? Recharge the phone if not charged.

Question:

Phone turns off/does not turn on.

Answer:

If you continue using your phone while it is warm, a caution is displayed and your phone

turns off in 3 minutes. Exit any apps and turn off the screen to let the phone cool down.

Question:

Phone freezes/operation is unstable.

Answer:

If your phone freezes or you cannot operate it, you can force your phone to turn off. Press

and hold the

Power

key for 8 seconds or more.

Answer:

Release the

Power

key once your phone vibrates. Your phone turns off.

Question:

Operation is unstable after a new application was installed.

Answer:

The newly installed application may be the cause. Uninstall the application in Safe mode.

Uninstall an App

. To turn the phone on in Safe mode:



Press and hold the

Power

key > touch and hold

Power off

, read the disclaimer for safe mode,

and then touch

OK

.

•

After turning the phone on in Safe mode, “Safe Mode” appears at lower left.

•

After restarting in Safe mode, your phone can be powered on as usual.

•

Before turning the phone on in Safe mode, it is recommended that you back up important
data.

•

By powering the phone on in Safe mode, added widgets may be deleted.

Question:

Phone starts operating on its own without touching the screen/phone does not respond to

screen touch.

For Assistance

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Summary of Contents for AQUOS Crystal Sprint

Page 1: ...AQUOS Crystal User Guide UG template version 14b sprint_HDK_PB25_ug_en_060214_d2 ...

Page 2: ...Resizing Areas 2 Access Instructions on Phone 2 Launch the Guide 2 Launch the Guide from the Notifications Window 2 Hide Status Bar Indicators 2 Using the Phone Guide 2 Check Basic Operations 2 Screen Use for First Time Users 2 Get Started 3 Parts and Functions 3 Phone Layout 3 Keys 5 Direct Wave Receiver 5 Holding the Product on Your Ear 5 SIM Card 6 Handling SIM Card 6 Insert SIM Card 6 Phone Me...

Page 3: ... and Landscape Screen Orientation 29 Capture Screenshots 30 Applications 30 Launch Applications 30 Apps List 31 Phone Number 35 Silent Mode Airplane Mode 37 Silent Mode 37 Airplane Mode 39 Enter Text 41 Touchscreen Keyboards 41 Google Keyboard 41 Swype 43 Google Voice Typing 46 Tips for Editing Text 47 Google Account 49 Create a Google Account 49 Sign In to Your Google Account 55 Google Play Store...

Page 4: ... Folders to the Home Screen 83 Phone App 85 Place and Answer Calls 85 Call Using the Phone Dialer 85 Answer Phone Calls 87 In Call Screen Layout and Operations 89 Place Calls from Contacts Call History 91 Place a Call from Contacts 91 Call from Call Logs 92 Optional Services 94 Voicemail Setup 94 Visual Voicemail 96 Set Up Visual Voicemail 96 Review Visual Voicemail 97 Listen to Multiple Voicemail...

Page 5: ...ia Message MMS 125 Save and Resume a Draft Message 131 New Messages Notification 133 Manage Message Conversations 133 Text and MMS Options 141 Create and Send Gmail 143 Create and Send a Gmail Message 143 Check Received Gmail Messages 145 Open New Gmail Messages 145 Open Gmail Messages 146 Manage Gmail Messages 148 Use Gmail Labels 148 Archive Gmail Threads 149 Mute Gmail Threads 150 Delete Gmail ...

Page 6: ...ser 176 Use the Browser 176 Add a Bookmark 177 View Browser History 179 Open New Browser Tabs 180 Browser Settings 182 Camera and Video 185 Take Pictures and Record Videos 185 Take a Picture 185 Viewfinder Screen 187 Record Videos 188 Video Shooting Screen 190 View Pictures and Videos Using Gallery 191 View Pictures and Videos 191 Edit Pictures 192 Share Pictures and Videos 196 Send Pictures or Vi...

Page 7: ... a Direct Connect Call 219 Call Alerts 219 Make Group Connect Calls 222 Create a Group Entry 225 Group Connect Invites 226 Direct Connect Settings 227 NASCAR MOBILE 229 Navigation 229 Google Maps 229 Scout 231 Hangouts 232 Google Search 234 Use Google Search 235 Use Google Voice Search 236 Calculator 237 Calendar 238 Add an Event to the Calendar 238 View Calendar Events 240 Sync Calendars 242 Sync...

Page 8: ...Clip Now 262 Connectivity 267 Connections Optimizer 267 Connect to a Computer via USB 269 Transfer Files Between Your Phone and a Computer 270 Wi Fi 272 Turn Wi Fi On and Connect to a Wireless Network 272 Wi Fi Settings 274 Disconnect Wi Fi 277 Wi Fi Direct 279 Bluetooth 282 Bluetooth Information 282 Enable the Bluetooth Feature 282 Pair Bluetooth Devices 284 Connect to a Paired Bluetooth Device 2...

Page 9: ... 309 Basic Settings 309 TTY Mode 311 Wi Fi Settings Menu 313 Wi Fi Calling Settings 317 Bluetooth Settings 317 Call Settings 320 Data Usage Settings 322 More Settings 324 Default SMS App Settings 325 Virtual Private Networks VPN 326 Prepare Your Phone for VPN Connection 327 Set Up Secure Credential Storage 327 Add a VPN Connection 329 Connect to or Disconnect from a VPN 332 Home 334 Harman Kardon ...

Page 10: ...s 366 Date Time Settings 369 Accessibility Settings 370 Printing 372 Activate This Device 373 System Updates 375 About Phone 375 Copyright Information 377 For Assistance 378 Troubleshooting 378 Specifications 381 Sprint Account Information and Help 382 Sprint Account Passwords 382 Manage Your Account 382 Sprint Support Services 383 Index 384 TOC ix ...

Page 11: ...ation descriptions may be simplified Screenshots and Key Labels Screenshots in the user guide may appear differently on your phone The status bar and keys displayed at the bottom of the display are omitted from screenshots where unrequired in explanations Key labels in the user guide are simplified for description purposes and differ from your phone s display Other Notations In the user guide the ...

Page 12: ...ill help you find help on your new phone and will introduce the basics of using your phone s touchscreen if you are a new user Launch the Guide customize content Launch the Guide from the Notifications Window customize content Hide Status Bar Indicators customize content Using the Phone Guide customize content Check Basic Operations customize content Screen Use for First Time Users customize conte...

Page 13: ...s Part Description 3 5 mm Headset Jack Allows you to plug in either a stereo headset or an optional headset for convenient hands free conversations Direct Wave Receiver The touchscreen vibrates to create sound waves Back Key Lets you return to the previous screen or close a dialog box options menu the Notifications panel or onscreen keyboard for keyboard changes to Drag or swipe up to open Google ...

Page 14: ...ntion Light Sensor Detects ambient light level and prevents touchscreen misoperation during call Camera Lets you take pictures and videos Charger Accessory Jack Allows you to connect the AC adapter or the USB cable included Mic Recorder Mic Captures ambient sounds while recording videos Flash Helps illuminate subjects in low light environments when the camera is focusing and capturing a picture or...

Page 15: ...ice volume during a call Direct Wave Receiver The phone is equipped with a Direct Wave Receiver which transmits sound by vibrating the display area You can use the phone normally although there is no hole in the receiver Holding the Phone to Your Ear As shown below hold the receiver so that it covers your ear and blocks out surrounding noise for clearer sound Adjust the position of the phone up do...

Page 16: ... the IC chip clean Wipe clean with a dry soft cloth Avoid applying labels May damage SIM card See instructions included with SIM card for handling SIM card is the property of the company SIM card is replaceable at cost in case of loss damage Return SIM card to the company when cancelling subscription Returned SIM cards are recycled for environmental purposes Note that SIM card specifications and p...

Page 17: ...where marked indent and create a gap between the battery cover and the phone Continue by sliding your finger completely around the phone under the battery cover to remove 2 Insert SIM card in SIM card slot Insert gently being careful of SIM card orientation notch gold IC chip facing downward Get Started 7 ...

Page 18: ... writing data SD cards used on other mobile phones A message indicating there is app data on the SD card may appear if the SD card was used on another mobile phone a device prior to model upgrade etc First transfer the data on the SD card to your phone with the following steps to use the data Drag the status bar down and open the Notifications panel Follow the instructions in the message If there ...

Page 19: ...ome warm insert after it has cooled May cause burns 1 Remove the battery cover Lift where marked indent and create a gap between the battery cover and the phone Continue by sliding your finger completely around the phone under the battery cover to remove 2 Insert SD card Insert SD card gently all the way in without bending and with terminals facing downward Get Started 9 ...

Page 20: ...ess firmly where marked so there are no gaps Be careful not to press excessively and damage the battery cover Unmount SD Card Always unmounts the SD card before removing it from your phone 1 From home touch Settings Get Started 10 ...

Page 21: ...m Unmount SD card to Mount SD card The card is now unmounted Remove SD Card Follow these instructions to remove an SD card Always power the phone off before inserting or removing an SD card If your phone has become warm insert after it has cooled May cause burns Get Started 11 ...

Page 22: ... and create a gap between the battery cover and the phone Continue by sliding your finger completely around the phone under the battery cover to remove 2 Remove SD card Pull SD card by tab gently without bending 3 Attach the battery cover Get Started 12 ...

Page 23: ...e battery cover Format SD Card When you insert an optional SD card for the first time it is recommended that you format it on your phone Formatting deletes all SD card files Charge handset while formatting or charge it adequately beforehand 1 From home touch Settings 2 Touch Storage Get Started 13 ...

Page 24: ...3 Touch Erase SD card 4 Touch Erase SD card Get Started 14 ...

Page 25: ...s dry before use Troubleshooting Question LED blinks during charging Answer Battery is not being charged Charge with specified AC adapter If charging is still not possible contact Sprint Customer Service Question Cannot charge while abroad Answer The company is not responsible for any trouble with charging while abroad Battery Cautions Handling cables Do not pull or twist cables forcefully May bre...

Page 26: ...r end of battery life this does not affect safety Internal battery replacement Internal battery is a consumable item may need to be replaced if operating time shortens noticeably Internal battery is not user replaceable For replacement contact your nearest Sprint authorized service center Charge Using the AC Adapter Charge using the included AC adapter XN 2QC25 If your phone or the AC adapter are ...

Page 27: ...e micro USB plug on the AC adapter from the charger accessory jack on the bottom of your phone and unplug from the household AC outlet Charge Using a Computer Connection Charge with the micro USB cable for computer Before using a computer connection to charge your phone ensure that the computer is turned on Depending on the type of connection your phone s battery may not charge If your phone or th...

Page 28: ...s green 3 After charging remove the micro USB cable from both the phone and the computer Turn Your Phone On and Off The instructions below explain how to turn your phone on and off Turn Your Phone On Press and hold the Power key Your phone will power on Depending on the settings you may see the lock screen See Lock and Unlock Your Screen and Screen Lock for information about using the screen lock ...

Page 29: ...ains blank while your phone is off unless the battery is charging Use the Touchscreen Your phone s touchscreen lets you control actions through a variety of touch gestures Touch When you want to type using the onscreen keyboard select items onscreen such as application and settings icons or press onscreen buttons simply touch them with your finger Get Started 19 ...

Page 30: ...Touch and Hold To open the available options for an item for example a contact or link in a Web page touch and hold the item Get Started 20 ...

Page 31: ...g your finger vertically or horizontally across the screen Drag To drag press and hold your finger with some pressure before you start to move your finger While dragging do not release your finger until you have reached the target position Get Started 21 ...

Page 32: ...y turning the phone sideways When entering text you can turn the phone sideways to bring up a bigger keyboard See Touchscreen Keyboards for more details Note The Auto rotate check box needs to be selected for the screen orientation to automatically change From home touch Settings Display Auto rotate screen Pinch and Spread Pinch the screen using your thumb and forefinger to zoom out or spread the ...

Page 33: ... When you turn the phone on for the first time you should see a Hands Free Activation screen which may be followed by a PRL Update screen and a Firmware Update screen Follow the onscreen instructions to continue If you received your phone in the mail and you are activating a new phone for an existing number on your account you re swapping phones you can activate on your computer online or directly...

Page 34: ...to allow your phone to connect automatically to the best available data network including Wi Fi To turn Connections Optimizer off at any time from home touch Settings More Mobile networks Automatic Connections Connections Optimizer and uncheck the box See Connections Optimizer for details 1 From the Welcome screen select a language if prompted and touch Next to get started illustration To skip any...

Page 35: ...ect your Google location options and then touch Next This phone belongs to If applicable enter your first and last name and touch Next This information is used by the phone to personalize certain apps illustration 3 Touch Finish Your setup is now complete Follow the onscreen instructions to learn about basic touch menu navigation view tutorials or just get started illustration Your phone is now se...

Page 36: ...one Basics The following topics offer an overview of your phone s basic operations Home Screen and Applications Apps List Most of your phone s operations originate from the home screen or the apps list For information about using the home screen see Home Screen Basics Basic Operations 26 ...

Page 37: ...r items to open or activate the assigned function Touch to return to the previous screen Menu Operations You can display options menus using the menu key any app specific menu icon or by touching and holding a screen area depending on your current app Basic Operations 27 ...

Page 38: ... Touch to view available settings and options Phone Settings Menu You can customize your phone s settings and options through the Settings menu Basic Operations 28 ...

Page 39: ...en is portrait vertical but many apps will change to landscape orientation widescreen when you rotate the phone sideways Not all screens will adjust for landscape orientation Note The Auto rotate check box needs to be selected for the screen orientation to automatically change From home touch Settings Display Auto rotate screen Basic Operations 29 ...

Page 40: ...will be captured and stored in the Screenshots album in the phone s Gallery From home touch Gallery You can capture and manage screenshots more easily by using Clip Now For more information on Clip Now see Clip Now Applications The following topics describe how to access the applications apps list and launch apps on your phone Launch Applications All installed apps can be accessed and launched fro...

Page 41: ...to launch the corresponding application The application opens Apps List The apps list expands to include any apps you download and install on your phone The following table outlines the primary apps that have been preinstalled on your phone Basic Operations 31 ...

Page 42: ...he COMPUTER version Chrome app to link with bookmarks and other data Also supports privacy features such as an incognito tab Clip Now You can view and manage screenshots captured using Clip Now Clock Use the alarm world clock stopwatch and timer Check times in different regions around the world with the world clock You can also add regions and check times for several regions simultaneously icon Di...

Page 43: ...e of charge conversations one on one or in a group icon Home description icon Lookout description Lumen Toolbar Install the Lumen Toolbar in your browser for more enjoyable and convenient browsing including web page sharing Facebook Twitter etc app searches downloads etc You can also customize the Lumen Toolbar Maps You can display a map of your current location or search for a route to a destinat...

Page 44: ...Also it can connect you to web services such as Google Twitter Facebook and more Phone Place and receive phone calls Also allows you to call abroad You can view incoming and outgoing call logs to check calls or place a call from the logs Photos You can view and edit pictures or videos taken with your phone as well as back up them on Google Play Books Read your favorite books and authors from anywh...

Page 45: ...tion icon Sprint TV Movies description Voice Dialer description Voice Search Speak search keywords into your phone instead of typing to search for a variety of information Displays a range of information including web sites maps videos locations train routes to businesses etc Voicemail You can quickly access messages from the message list without dialing voicemail Easily select play back and erase...

Page 46: ...1 From home touch Settings 2 Touch About phone Basic Operations 36 ...

Page 47: ...ilent Mode and Airplane Mode settings Silent Mode Silent mode sets your phone s ringtone operation sounds notifications etc not to sound to avoid disturbing others around you Note Camera shutter video start stop tones and certain other sounds may still be active during silent mode To set silent mode Basic Operations 37 ...

Page 48: ...1 Press and hold the Power key to display the device options menu 2 Touch Your phone is now in silent mode To restore sound settings Basic Operations 38 ...

Page 49: ...ne s sound settings are now restored Airplane Mode Airplane Mode Cautions If you turn on airplane mode while Wi Fi and Bluetooth are enabled connectivity with either is then disabled Any data communication occurring when airplane mode is turned on are discontinued Basic Operations 39 ...

Page 50: ...ff all functions that emit or receive signals while leaving your phone on so you can use apps that don t require a signal or data To turn on airplane mode 1 Press and hold the Power key to display the device options menu 2 Touch Airplane mode Your phone is now in airplane mode You will see the airplane mode icon in the status bar To turn off airplane mode 1 Press and hold the Power key to display ...

Page 51: ...ing for details The methods available include Google keyboard lets you use a traditional QWERTY setup to enter text Additional options expand your ability to enter text faster and more accurately See Google Keyboard for details Swype lets you enter letters and words in one continuous motion by swiping your finger across the letters See Swype for details Google Keyboard The Google keyboard offers a...

Page 52: ...Assigning Google Keyboard for Text Entry 1 From home touch Settings Language input 2 Touch the Google Keyboard check box Enabled when the check mark is entered Basic Operations 42 ...

Page 53: ...ter emoji Touch to delete text Touch to switch to Google Voice typing Touch and hold to configure input settings If Swype is enabled in addition to Google Keyboard touch and hold Space bar and then you can choose the input method Swype The Swype keyboard lets you enter words by drawing a path from letter to letter in one continuous motion When you enter the first letter of a next word a space is a...

Page 54: ...Assigning Swype for Text Entry 1 From home touch Settings Language input 2 Touch the Swype check box Enabled when the check mark is entered Basic Operations 44 ...

Page 55: ...screen keyboard 2 Slide your finger slowly across each letter of the word you want to input 3 Release your finger when the word you want is displayed in the floating preview or in the middle of the suggestion strip Touch a word to select it Basic Operations 45 ...

Page 56: ...h and hold from the Swype keyboard display and then touch How to Swype You can also visit swype com for more information Google Voice Typing Google Voice typing uses Google voice recognition to convert speech to text For Google voice typing settings see Language Input Settings 1 Touch from a screen where you can enter text Basic Operations 46 ...

Page 57: ...s to recognize Select the language you want to use beforehand by touching Add more languages and clearing the check box Touch to return to the onscreen keyboard Tips for Editing Text These tips allow you to cut or copy selected text and paste it into a separate selected area For more information on entering text see Language Input Settings Basic Operations 47 ...

Page 58: ...1 In a text entry field touch and hold or touch the text twice quickly 2 Drag and to the left or right to select the desired text Touch to select all text Basic Operations 48 ...

Page 59: ...must enter your account information These applications sync between your phone and your online Google Account Google Account Cautions Google Account email address and password Be careful not to forget your Google Account email address and password Phone operation and display when using your Google Account Operation and display may be changed due to automatic app updates etc Create a Google Account...

Page 60: ...m a computer launch a Web browser and navigate to google com 2 On the main page click Sign in Create an account now 3 Follow the onscreen prompts to create your free account 4 Look for an email from Google in the email box you provided and respond to the email to confirm and activate your new account Create a Google Account Using Your Phone 1 From home touch Settings Add account Basic Operations 5...

Page 61: ...2 Touch Google and then touch New 3 Enter your First name and Last name and then touch Basic Operations 51 ...

Page 62: ...name and then touch 5 When prompted enter and reenter a password and then touch 6 Touch Set up recovery options and then enter a phone number and secondary email address Specify your region and then touch Basic Operations 52 ...

Page 63: ... currently send and receive email This address is used to authenticate your account should you ever encounter problems or forget your password It is strongly encouraged for Android users so you can regain access to Google services and purchases on your phone 7 Select whether to back up your system settings etc to your Google Account specify whether to receive news and other information from Google...

Page 64: ...8 Touch I accept enter the displayed text and then touch 9 Touch Not now To use Google touch Get started and follow the onscreen instructions Basic Operations 54 ...

Page 65: ...een instructions You are signed in to your Google Account and your phone will be synchronized with it Sign In to Your Google Account If you have a Google Account but have not yet signed in with your phone follow these instructions to sign in to your Google Account 1 From home touch Settings Add account Basic Operations 55 ...

Page 66: ...2 Touch Google and then touch Existing 3 Enter your Gmail username and password and then touch Basic Operations 56 ...

Page 67: ...t now To use Google touch Get started and follow the onscreen instructions 5 Select whether to back up your system settings etc to your Google Account specify whether to receive news and other information from Google Play and then touch Basic Operations 57 ...

Page 68: ... Installing Applications Many different kinds of applications can be installed on your phone from Google Play provided by Google Inc The company is not responsible in any way for user installed applications quality reliability legality fitness for a purpose credibility accuracy etc or resulting malfunctions viruses etc Purchasing Applications Purchase apps at your own risk The company is not respo...

Page 69: ...tall apps from Google Play app and use them on your phone they may require access to your personal information such as your location contact data and more or access to certain functions or settings of your phone Download and install only apps that you trust 1 From home touch Play Store 2 When you open the Google Play store app for the first time the Terms of Service window will appear Touch Accept...

Page 70: ...items on Google Play See Google Wallet to set up a Google Wallet account if you do not have one 6 The subsequent screen notifies you whether the app will require access to your personal information or access to certain functions or settings of your phone If you agree to the conditions touch ACCEPT to begin downloading and installing the app If you selected a paid application after touching OK you ...

Page 71: ... your phone If you change your mind you can install the app again but you can t request a refund a second time 1 From home touch Play Store 2 Touch My apps 3 Touch the app to uninstall for a refund The details screen for the app opens 4 Touch Refund and then touch Yes to confirm Your app is uninstalled and the charge is cancelled Update an App Depending on your settings many apps will update autom...

Page 72: ...2 Touch My apps 3 Touch the app you want to update and then touch Update Accept The app update is downloaded and installed Basic Operations 62 ...

Page 73: ...et Automatic App Updates 1 From home touch Play Store 2 Touch My apps 3 Touch the app you want to set for auto update and then touch Auto update Enabled when the check mark is entered Basic Operations 63 ...

Page 74: ...y whenever an update becomes available Note Automatic updates are unavailable for some apps Uninstall an App You can uninstall any app that you have downloaded and installed from Google Play 1 From home touch Play Store Basic Operations 64 ...

Page 75: ...you want to uninstall and then touch UNINSTALL OK The app is uninstalled and removed from your phone Get Help with Google Play The Google Play store app offers an online help option if you have questions or want to know more about the app Basic Operations 65 ...

Page 76: ...the Google Play Help Web page where you will find comprehensive categorized information about Google Play Lock and Unlock Your Screen Your phone allows you to quickly turn the screen off when not in use and to turn it back on and unlock it when you need it Basic Operations 66 ...

Page 77: ...omatically turns off the screen after a certain period of time when you leave it idle You will still be able to receive messages and calls while the phone s screen is off Note For information on how to adjust the time before the screen turns off see Display Settings Turn the Screen On and Unlock It 1 To turn the screen on press the Power key The lock screen appears 2 Swipe your finger across the s...

Page 78: ...s during update Other phone functions cannot be used during a software update Update Your Phone Software You can update your phone s software using the System updates option Before Updating Your Phone Updating your phone may result in a loss of saved data depending on the condition of your phone malfunctioning damaged water seepage etc You must back up all critical information before updating your...

Page 79: ... number and touch Send To back up your Google apps Your Google app purchases are reloaded remotely and can be re installed after the update is applied 1 From home touch Play Store 2 Touch My apps ALL tab 3 Scroll through the list of previously downloaded Google apps and choose those you wish to reinstall 4 Follow the onscreen instructions As an added precaution to preserve any data on your SD card...

Page 80: ...hone to access the network Update Profile Update the user profile related to your wireless service account If you choose to change your user name online use this option to update the user name on your phone Note If your data services or account syncing ever seems to go out unexpectedly use this feature to reconnect with the network Basic Operations 70 ...

Page 81: ... 3 Touch icon to open the System Updates screen illustration 4 Touch Download and follow the onscreen instructions illustration The downloading icon icon appears within the status bar to indicate the phone is downloading the necessary files 5 Touch Restart and install to complete the process Confirm Your Current Phone Firmware 1 From home touch Settings About phone Basic Operations 71 ...

Page 82: ...2 Locate the Baseband version read only field Basic Operations 72 ...

Page 83: ... application icons shortcuts folders widgets and more Home Screen Layout Your home screen extends beyond the initial screen Swipe the screen left or right to display additional screens Item Description Status Bar The status bar displays icons to notify you of your phone s status on the right side and notifications on the left side Notification Area The notification area of the status bar on the le...

Page 84: ...hortcut available from all home screens Home Key Touch to display the main home screen Drag or swipe up to open Google Assistant Back Key Touch to return to the previous screen Drag or swipe up to open Google Assistant Recent Apps Key Touch to display recently used applications Drag or swipe up to open Google Assistant Tip Touch to return to the main home screen from any other screen Extended Home...

Page 85: ...ion Icons Icon Notification icon new emergency notification icon arriving call mail icon on hold missed call new voicemail new email new Gmail new text or MMS message new Hangout message new Sprint Zone message Your Phone Interface 75 ...

Page 86: ...e available update downloading update successful keyboard active obtaining location information Bluetooth data receive request SD card unmounted reading SD card capturing screenshot capturing screenshot using Clip Now screenshot failed Your Phone Interface 76 ...

Page 87: ...n Status Icons Icon Status Bluetooth active Bluetooth connection GPS active Wi Fi active downloading vibrate speakerphone active network full signal network roaming icon Out of service area Sprint Spark enhanced 4G LTE data service airplane mode Your Phone Interface 77 ...

Page 88: ...nload updates open messaging apps use the quick settings menu and more Open the Notifications Window Drag the status bar down Slide your finger down from the top of the screen The notifications window opens To check notifications touch an item in the list Close the Notifications Window Drag the notifications window up Slide your finger up from the bottom of the screen Your Phone Interface 78 ...

Page 89: ...quick settings menu Quick Settings Menu Layout The quick settings menu lets you check the status of the phone and services and change settings by directly accessing the various settings menus Customize the Home Screen Learn how to set the wallpaper and add move or remove shortcuts widgets and folders from the home screen Your Phone Interface 79 ...

Page 90: ...Type a new name and then touch Done Displaying the Choose wallpaper from menu From home touch and hold an empty space to display the Choose wallpaper from menu Change the Wallpaper Select and assign your phone s background wallpaper 1 From home touch and hold an empty space The Choose wallpaper from menu appears You can also access the wallpaper menu through settings Touch Settings Display Wallpap...

Page 91: ... screen to reduce enlarge the wallpaper so it is centered in the screen Note If you select Live Wallpapers before you touch Set wallpaper you can touch Settings to select custom animation settings etc for the live wallpaper Add Shortcuts to the Home Screen You can add shortcuts for quick access to favorite apps from the home screen Your Phone Interface 81 ...

Page 92: ...ut is added to the home screen Add Widgets to the Home Screen You can add widgets to your phone s home screen Widgets are self contained apps that display on a home screen Unlike a shortcut the Widget works like as an onscreen application There are all kinds of widgets including links to a specific contact Internet bookmarks Facebook status windows Gmail and email accounts and many others Your Pho...

Page 93: ... thumbnails of your home screens 4 Drag the icon to an empty location on one of the home screens The widget is added to the home screen Add Folders to the Home Screen You can group home screen shortcuts into folders for convenient access 1 Touch and hold a shortcut you want to place in a folder and then drag it to above another shortcut Your Phone Interface 83 ...

Page 94: ...2 To create a name touch the folder then Unnamed Folder and enter a name 3 To add more app shortcuts to the folder touch and hold a shortcut and drag it on top of the new folder The new shortcut is added to the folder Your Phone Interface 84 ...

Page 95: ...ions Troubleshooting Question Call does not connect Answer 1 Was the number dialed using the area code Try dialing the number starting with 0 Answer 2 Are you in an area with poor wireless coverage Try calling again from another area Emergency Call Cautions Emergency calls are restricted in Airplane mode Call Using the Phone Dialer The most traditional way to place a call is by using the phone s d...

Page 96: ...digits Smart Dial searches for contacts that match If you see the number you want to dial touch it to place the call immediately without entering the rest of the number Touch Add to contacts to add the entered number into your contacts list 3 Touch to call the number Phone App 86 ...

Page 97: ... Positioning System GPS chip necessary for utilizing E9 1 1 emergency location services where available When you place an emergency 9 1 1 call the GPS feature of your phone seeks information to calculate your approximate location Depending on several variables including availability and access to satellite signals it may take up to 30 seconds or more to determine and report your approximate locati...

Page 98: ...he Volume key down Place the phone face down on a level surface Reject an Incoming Call When a call arrives drag Call_icon to reject_call_icon to reject it illustration The ringtone or vibration will stop and call will be sent directly to voicemail Reject a Call and Send a Text Message You can reject an incoming call and automatically send a text message to the caller 1 When a call arrives drag Ca...

Page 99: ... Your phone switches to the Misoperation Prevention screen during a call To operate the screen during a call cancel the Misoperation Prevention screen 1 Drag icon down in the Misoperation Prevention screen illustration The in call screen appears In Call Screen Layout Touch options to activate them during a call Add call Touch and hold to initiate a conference call 3 way call Merge Join two current...

Page 100: ...w the current call is routed to the connected Bluetooth headset To route the current call back to the phone touch Headset to temporarily use the phone Touch it again to route the call back to the connected Bluetooth headset When Bluetooth or the Bluetooth headset is turned off the call is routed through either the earpiece or speaker and shows icon Dialpad Use the onscreen dialpad to enter additio...

Page 101: ...re you changing location while calling Sound pops when signal is weak and the phone switches to a different area Place Calls from Contacts Call History Make calls quickly using Contacts and Call History Place a Call from Contacts You can place phone calls directly from entries in your Contacts list 1 From home touch People to display the contacts app Phone App 91 ...

Page 102: ... number The call begins when the other party answers 3 To end the call touch illustration The call ends For additional information on Contacts see Contacts Call from Call Logs The Call logs list lets you quickly place calls to recent incoming outgoing or missed numbers Phone App 92 ...

Page 103: ...1 From home touch Phone to display the phone app 2 Touch to display the Call logs list The call logs list appears Phone App 93 ...

Page 104: ...The following topics outline additional voice related services available with your phone including call services voicemail and more Voicemail Setup You should set up your voicemail and personal greeting as soon as your phone is activated Always use a password to protect against unauthorized access Your phone automatically transfers all unanswered calls to your voicemail even if your phone is in us...

Page 105: ...ch Phone 2 Touch and hold to dial your voicemail number Your phone dials the voicemail access number 3 Follow the system prompts to Create your password Record your name announcement Record your greeting Phone App 95 ...

Page 106: ...mails It then populates a list with the caller name and number along with the length of time and priority level of the voicemail message Set Up Visual Voicemail Setting up Visual Voicemail follows many of the same procedures as setting up traditional voicemail You should set up your voicemail and personal greeting as soon as your phone is activated Your phone automatically transfers all unanswered...

Page 107: ...ail lets you easily access and select which messages you want to review 1 From home touch Voicemail You will see the voicemail inbox 2 Touch a message to review it Tip There are several icons at the bottom of the review screen for maintenance storage messaging and other options For an explanation of all your options touch Help Visual Voicemail Menu Visual Voicemail Menu Listen to Multiple Voicemai...

Page 108: ... touch Voicemail 2 Touch a message to review it The following options are available while reviewing a voicemail message Call icon Call to call the number the message came from Share to send the message via Bluetooth Gmail etc Delete to delete selected messages from your current list of available voicemail messages Reply icon Reply to reply to the message via text or voice message Note Not all opti...

Page 109: ... voicemail settings menu 3 Select an option to change its settings Manage subscription Auto forward to email Personalize voicemail Notifications Delete messages Display name Speakerphone Transcriptions displayed Themes View quick tips tutorial Help Send feedback Phone App 99 ...

Page 110: ... from having to navigate within the voicemail menu 1 From home touch Voicemail 2 Touch Settings Personalize voicemail 3 Touch OK to connect to the voicemail system Follow the prompts to change your current greeting Edit the Display Name via the Voicemail Menu From your Visual Voicemail menu you can quickly change the name or number attached to your voice messages Phone App 100 ...

Page 111: ... number of the incoming call If you do not want your number displayed when you make a call follow these steps 1 From home touch Phone 2 Touch 3 Enter a phone number 4 Touch Your caller information will not appear on the recipient s phone To permanently block your number call Sprint Customer Service Call Waiting When you re on a call Call Waiting alerts you to incoming calls by sounding two beeps Y...

Page 112: ...ically reactivated once you end the call Conference Calling With conference calling also known as 3 way calling you can talk to two people at the same time When using this feature the normal airtime rates will be charged for each of the two calls 1 On the Phone screen enter a number and touch or place a call from Log or Contacts 2 Once you have established the connection touch Add call and dial th...

Page 113: ...to hang up all callers are disconnected Call Forwarding Call Forwarding lets you forward all your incoming calls to another phone number even when your phone is turned off You can continue to make calls from your phone when you have activated Call Forwarding Note You are charged a higher rate for calls you have forwarded To activate Call Forwarding 1 From home touch Phone 2 Touch 3 Enter the area ...

Page 114: ...ing 1 From home touch Phone 2 Touch 3 Touch You will hear a tone to confirm the deactivation Call Settings Your phone s Call Settings menu lets you configure your voicemail options and a number of other settings for the phone application For details on the call settings menu see Call Settings Use the Call Settings Menu 1 From home touch Phone The phone app opens Phone App 104 ...

Page 115: ...omputer compatible email programs including Exchange Server and your Facebook friends Contacts Cautions Information saved in Contacts may be lost or changed if the battery is removed for a long period or left uncharged Accident or malfunction may also cause loss or change to information It is recommended that you keep a separate copy of contacts and other important information The company is not r...

Page 116: ...ple You will see the Contacts list 2 Touch Add Contact to add a contact The Add Contact screen appears When a screen for selecting where to add the contact appears follow the onscreen instructions to continue Phone App 106 ...

Page 117: ...l information such as IM address Notes Nickname Website etc Note Date and Group name are displayed for a Google contact type Note To select a type label for a phone number email address or postal address such as Mobile Home Work etc touch the type to the right of the field and select the appropriate type Note To add more phone numbers email addresses etc touch Add new displayed under the entered n...

Page 118: ...When you have finished adding information touch DONE The contact is added Save a Phone Number You can save a phone number to Contacts directly from the phone dialpad 1 From home touch Phone Phone App 108 ...

Page 119: ...dd to To add a new contact touch CREATE NEW CONTACT For an existing contact touch the contact name select a number type for the new number and then touch OK For a new contact enter the name and any additional information and then touch DONE Check Contacts View a contact s details by displaying a contact entry Phone App 109 ...

Page 120: ...1 From home touch People You will see the Contacts list 2 Touch a contact to view its details The contact s detailed listing appears Phone App 110 ...

Page 121: ... contacts All contacts tab Show all contacts Groups tab Show contact groups Contact Touch to show contact s details Image Touch to show simplified information Touch an icon to place a call send a message etc Search Search contacts Add Contact Add a new contact Menu Show the following options Contacts to display Import export Accounts and Settings Phone App 111 ...

Page 122: ...r edit any of the information in the entry assign a caller ID picture customize with a unique ringtone and more 1 From home touch People You will see the Contacts list 2 Touch a contact to view its details The contact s detailed listing appears Phone App 112 ...

Page 123: ...Note To select a type label for a phone number email address or postal address such as Mobile Home Work etc touch the type to the right of the field and select the appropriate type Note To add more phone numbers email addresses etc touch Add new displayed under the entered number etc Delete a Contact You can delete a contact from the contacts details page Phone App 113 ...

Page 124: ...1 From home touch People You will see the Contacts list 2 Touch a contact to view its details The contact s detailed listing appears Phone App 114 ...

Page 125: ...3 Touch Delete 4 Touch OK The contact is deleted Share a Contact You can quickly share contacts using Bluetooth email Gmail or text messaging Phone App 115 ...

Page 126: ...1 From home touch People You will see the Contacts list 2 Touch a contact to display it and then touch Share You will see the Share contact via menu Phone App 116 ...

Page 127: ...a subject and a message and then touch Send See Compose and Send Email for details on sending email Gmail to send the information as a Gmail attachment Address the message add a subject and a message and then touch Send See Create and Send a Gmail Message for details 4 Complete the required steps as prompted for the selected method The selected contact will be shared Import Contacts Your phone off...

Page 128: ... an SD card with previously backed up contacts information into your phone before you can import contacts See Phone Memory SD Card SD card information Import Contacts from SD Card 1 From home touch People You will see the Contacts list 2 Touch Import export Phone App 118 ...

Page 129: ...e import The contacts are imported and stored in your phone If several accounts with contacts to import are displayed select the desired account Back Up Contacts If you are saving contacts to an account that does not automatically back them up via the Cloud you can manually back them up for re import if needed Phone App 119 ...

Page 130: ... to an installed SD card Before Backing Up Contacts to SD Card Insert an SD card before backing up your contacts See Phone Memory SD Card for SD card information Back Up Contacts to SD Card 1 From home touch People You will see the Contacts list Phone App 120 ...

Page 131: ...2 Touch Import export You will see the Import export contacts menu 3 Touch Export to storage Phone App 121 ...

Page 132: ...4 Touch OK to confirm the export The contacts are exported and saved to the installed SD card Phone App 122 ...

Page 133: ...nd Hangouts Text and Multimedia Messaging With Text Messaging SMS you can send and receive instant text messages between your wireless phone and another messaging ready phone Multimedia messages or MMS can contain text and pictures recorded voice audio or video files picture slideshows or contact cards vCard See your service plan for applicable charges for messaging Send a Text Message Quickly com...

Page 134: ...ipient field If you re sending the message to several phone numbers separate the phone numbers with a comma As you enter information any matching phone numbers from your contacts list are displayed Touch a match to enter that number or address directly Touch the icon and then select the contacts to whom you want to send the message Messaging and Internet 124 ...

Page 135: ...cter limit a new message is created but automatically joined into one when received 5 When done touch to send the text message The text message is sent Send a Multimedia Message MMS When you need to add a little more to a text message you can send a multimedia message MMS with pictures voice recordings audio or video files or contact cards vCard Messaging and Internet 125 ...

Page 136: ...s You can Enter phone numbers directly in the Enter recipient field If you re sending the message to several phone numbers separate the phone numbers with a comma As you enter information any matching phone numbers from your contacts list are displayed Touch a match to enter that number or address directly Messaging and Internet 126 ...

Page 137: ...and then select the contacts to whom you want to send the message Note You can add a subject line by touching Add subject 4 Touch the Type message field and then start composing your message Messaging and Internet 127 ...

Page 138: ...ctures Attach a stored picture Capture picture Take a picture and attach it Videos Attach a stored video Capture video Capture a video and attach it Audio Select System audio to attach a ringtone or External audio to attach an audio file or a recorded voice Messaging and Internet 128 ...

Page 139: ...tact from your phone Slideshow Create a slideshow and attach it See Create a Slideshow for details 7 To make changes to your attachment touch Replace You can also touch Remove to start over 8 Touch to send the MMS message The MMS message is sent Messaging and Internet 129 ...

Page 140: ...re You can also touch Capture picture to take a picture and add it Add music or a voice recording Touch Add music Audio or Record audio and select a file or record audio Add a video Touch Add video and select a video You cannot add both a picture and a video or music and a video on the same slide You can also touch Capture video to capture a video and add it Add a caption to a picture or video Tou...

Page 141: ...shed touch Return to attach the slideshow to your message 3 When you have finished composing the multimedia message touch Send The MMS message with your slideshow is sent Save and Resume a Draft Message While composing a text or multimedia message touch to automatically save your message as a draft To resume composing the message Messaging and Internet 131 ...

Page 142: ...1 From home touch Messaging 2 On the Messaging screen touch the message to resume editing it A draft will show Draft in red on the messaging screen Messaging and Internet 132 ...

Page 143: ...status bar and then slide the status bar down to open the Notifications panel Touch the new message to open and read it For information on reading and replying to messages see Manage Message Conversations in this chapter Manage Message Conversations Text and multimedia messages that are sent to and received from a contact or a number are grouped into conversations or message threads in the Messagi...

Page 144: ... menu and then touch View details Note If a message contains a link to a Web page touch the message and then touch the link to open it in the Web browser Note If a message contains a phone number touch the message and then touch the phone number to dial the number or add it to your contacts View a Multimedia Message MMS 1 From home touch Messaging Messaging and Internet 134 ...

Page 145: ...or a memory card touch and hold the sender s name or number and then touch Save attachment type on the options menu illustration Note When Auto retrieve in MMS settings is disabled only the message header is downloaded To download the entire message touch the Download at the right side of the message For details see Text and MMS Options Note If you are concerned about the size of your data downloa...

Page 146: ...uch Messaging 2 On the Messaging screen touch a conversation to open it 3 Touch the Type message field at the bottom of the screen enter your reply message and then touch illustration The MMS message is sent Messaging and Internet 136 ...

Page 147: ...r Attach The text message is automatically converted into a multimedia message Protect Lock a Message You can lock a message so that it will not be deleted even if you delete the other messages in the conversation 1 From home touch Messaging 2 On the Messaging screen touch a conversation Messaging and Internet 137 ...

Page 148: ...ant to lock illustration 4 Touch Lock on the Message options menu A lock icon is displayed at the right hand side of the message illustration The message is locked Delete a Conversation 1 From home touch Messaging Messaging and Internet 138 ...

Page 149: ...t to delete 3 Touch Delete thread illustration 4 When prompted to confirm touch Delete Any locked messages in the thread will not be deleted unless you select the Delete locked messages check box illustration The conversation is deleted Messaging and Internet 139 ...

Page 150: ...ing screen touch and hold the thread you want to delete and then touch another thread you want to delete 3 Touch Delete and then touch Delete to confirm Any locked messages will not be deleted unless you select the Delete locked messages check box Messaging and Internet 140 ...

Page 151: ...ustration The message is deleted View Contact Information from a Message When you have received a message from someone in your stored contacts you can touch the contact s picture or icon in the conversation to open a menu of options Depending on the stored contact information you can view the contact details place a phone call or send an email message to the contact and more Text and MMS Options T...

Page 152: ...tion used for sending and receiving SMS STORAGE Delete old messages Automatically delete older messages except for locked messages when the set limits are reached Text message limit Choose the maximum number of text messages to store in each conversation thread This does not include locked messages Messaging and Internet 142 ...

Page 153: ... the multimedia message header will be retrieved and shown in your Messaging screen Roaming auto retrieve Automatically retrieve all your messages completely when roaming This may incur significant phone charges EMERGENCY MESSAGE SETTINGS Emergency alerts Set emergency alert notifications NOTIFICATIONS Notifications Set whether to receive notification for received SMS MMS Sound Set a ringtone for ...

Page 154: ...1 From home touch Gmail The Gmail inbox opens 2 In the inbox touch Compose The Gmail composition window opens Messaging and Internet 144 ...

Page 155: ...ant to attach Save as a Draft Send Later While composing your message touch Save draft The message is saved as a draft for later Delete Mail Being Composed In the mail composition window touch Discard Discard Note To view your draft email messages in the inbox touch Drafts Note To view your sent messages in the inbox touch Sent Check Received Gmail Messages Your phone allows you to access read and...

Page 156: ... message from the notifications window The new Gmail message opens If you have two or more new Gmail messages touching the notification opens the Gmail inbox Open Gmail Messages You can also read and reply to all your Gmail messages from the Gmail inbox Messaging and Internet 146 ...

Page 157: ... message thread you want to view The message thread opens with the newest message displayed Options when Reviewing Gmail Messages Replying to Gmail Messages With the Gmail message open touch compose your reply message and touch Send Messaging and Internet 147 ...

Page 158: ...s thread management search capabilities adding multiple Google Accounts and more Use Gmail Labels Gmail saves all mail in one box but you can add labels that allow you to sort your Gmail conversation threads For example when a new thread starts with a received mail the label Inbox is automatically added to the thread By then adding the label travel all threads with travel are shown in a list 1 Fro...

Page 159: ...ch Move to 3 Touch a label for the thread The thread is added to the selected label Archive Gmail Threads Remove sent and received Gmail threads so they do not appear in the inbox When replies arrive for archived threads they appear in the inbox again Messaging and Internet 149 ...

Page 160: ...hived Mute Gmail Threads If registered on a mailing list there will be threads with always continuing conversations For long threads that are not important mute the threads and they will no longer appear in the inbox When mail arrives that includes user s address as a recipient or in Cc mail will again appear in the inbox Messaging and Internet 150 ...

Page 161: ...h and hold a conversation thread to add a checkmark to it and then touch Mute The thread is now hidden Delete Gmail Threads If you no longer wish to keep a Gmail conversation thread you can simply delete it from the inbox Messaging and Internet 151 ...

Page 162: ...uch and hold a conversation thread to add a checkmark to it and then touch Delete The thread is deleted Search Gmail Messages If you need to find a specific message or message thread you can search Gmail from the inbox Messaging and Internet 152 ...

Page 163: ...1 From home touch Gmail The inbox opens 2 Touch Search Messaging and Internet 153 ...

Page 164: ...ch results appear Touch a message or thread from the list to display it Report Spam or Phishing Gmail You can report spam or phishing Gmail messages from your phone s Gmail inbox 1 From home touch Gmail The inbox opens Messaging and Internet 154 ...

Page 165: ...or Report phishing The selected message is reported as spam or phishing Gmail Add Another Google Gmail Account If you have multiple Gmail accounts you wish to view on your phone you can add them from the Settings ACCOUNTS menu 1 From home touch Settings Add account Messaging and Internet 155 ...

Page 166: ...xisting 3 Enter your Gmail username and password and then touch OK 4 Touch Not now 5 After your phone connects with the Google servers select the items you would like to sync with your phone and then touch Messaging and Internet 156 ...

Page 167: ...ogle Account and you can access both of your Gmail accounts from the Gmail app Switching between Gmail Accounts If you have more than one Gmail account set up you can switch between them in the Gmail app 1 From home touch Gmail Messaging and Internet 157 ...

Page 168: ... or other accounts using POP3 or IMAP or access your Exchange ActiveSync account for your corporate email needs Set Up an Email Account Your phone supports several types of email accounts and allows you to have multiple email accounts set up at one time Before setting up an email account make sure you have the username user ID password server name etc so you can get set up successfully Messaging a...

Page 169: ...r email account The email account is set up and you will begin receiving email Add an Email Account You can add several types of personal email accounts such as POP3 and IMAP accounts on your phone Add an Email Account from the Email App You can add email accounts directly from the email app even if you have another email account set up Messaging and Internet 159 ...

Page 170: ...1 From home touch Email The email inbox opens 2 Touch Settings Messaging and Internet 160 ...

Page 171: ... setup The email account is added and you will begin receiving email for the account Add an Email Account from the Settings Menu You can also set up email accounts from the Settings ACCOUNTS menu 1 From home touch Settings Add account Corporate or IMAP Messaging and Internet 161 ...

Page 172: ...to attempt a regular email setup and test the incoming and outgoing servers If you have custom settings you need to configure touch Manual setup and enter your settings These may include mail type user name password server security type etc 3 Select your sync settings and then touch Next Messaging and Internet 162 ...

Page 173: ...the email account such as incoming and outgoing server settings before you proceed Add an Exchange ActiveSync Account If you synchronize your phone with your Exchange ActiveSync account you can read manage and send email in the same easy way as with a POP3 IMAP account However you can also access some powerful Exchange features Important Before setting up a Microsoft Exchange ActiveSync Account co...

Page 174: ...1 From home touch Settings Add account Corporate or IMAP 2 Enter the Email address and Password for the email account and then touch Manual setup 3 Touch Exchange Messaging and Internet 164 ...

Page 175: ...number Security type Select a security type Client certificate Touch Select to enter the password for credential storage 5 Select your sync settings and then touch Next 6 Enter an account name and touch Next to complete setup 7 On the Choose a mail provider screen touch Microsoft Exchange ActiveSync Compose and Send Email Compose and send email using any account you have set up on your phone Incre...

Page 176: ...The email inbox opens If you want to switch to a different email account touch the account name at the top of the screen and select another account 2 Touch Compose The email composition window opens Messaging and Internet 166 ...

Page 177: ...3 Enter the message recipient s subject and message 4 Touch Send The email message is sent Open New Email Messages When new email arrives you will see in the status bar Messaging and Internet 167 ...

Page 178: ...il message opens If you have two or more new email messages touching the notification opens the email inbox Touch a message to open it Open Email Messages You can also open and read email messages directly from the email inbox Reading and replying to email on your phone is as simple as on your computer Messaging and Internet 168 ...

Page 179: ...on on the left side of the read message you want to unread and then touch Mark unread Deleting Email Touch the icon on the left side of the message you want to delete and then touch Delete Syncing Accounts Manually Sync sent and received email messages manually at any time regardless of the automatic sync settings Switch to the account you want to sync and then touch Refresh Replying to Email Mess...

Page 180: ... an additional message and touch Send Delete an Email Account You can delete an email account from your phone if you no longer wish to receive messages for the account on your phone 1 From home touch Settings Corporate or IMAP 2 Touch an account you want to delete Messaging and Internet 170 ...

Page 181: ...Remove account again to confirm the deletion The account is deleted from your phone Manage Your Email Inbox Your email inbox provides management options for viewing sorting and deleting your email messages Messaging and Internet 171 ...

Page 182: ... are you can also synchronize your sent and received email messages manually at any time While viewing the account you want to synchronize touch Refresh Delete an Email Message 1 On the email account inbox swipe the message you want to delete to the left Touch UNDO to cancel deletion Delete Multiple Email Messages 1 On the email account inbox touch the icon on the left side of the message you want...

Page 183: ...vices requests may require additional time to process While your phone is loading the requested service the touchscreen or QWERTY keyboard may appear unresponsive when in fact they are functioning properly Allow the phone some time to process your data usage request Sprint Spark LTE The Sprint Spark enhanced LTE network provides your phone with wireless Internet access over greater distances than ...

Page 184: ...will scan for the best available Sprint network and will automatically connect to it When your phone is connected via Sprint Spark the Sprint Spark icon appears in the status bar Note The Sprint Spark network is self discoverable which means no additional steps are required for your phone to connect to it Messaging and Internet 174 ...

Page 185: ...ht have jsmith003 sprintpcs com as his user name When you use data services your user name is submitted to identify you network Your user name is automatically programmed into your phone You don t have to enter it Update Your User Name If you choose to change your user name and select a new one online or make any changes to your services you must then update the profile on your phone 1 From home t...

Page 186: ...Sprint Spark Enhanced LTE data service Your phone is connected to the Sprint Spark enhanced LTE network The rays spin when data is being transferred Browser Your phone s Web browser gives you full access to both mobile and traditional websites on the go using 4G or Wi Fi data connections Your phone supports the Chrome mobile Web browser If you are signed in with a Google Account the Chrome browser...

Page 187: ...lso launch the browser by touching a URL in a text message email message or Gmail message Tip To change the phone s default launch page to your current page touch Settings Homepage clear the Default check box and then enter the current page s URL in the Enter URL field Touch ON to complete Add a Bookmark Bookmark favorite sites using the browser menu options Messaging and Internet 177 ...

Page 188: ...1 From home touch Chrome The browser opens 2 Navigate to the Web page you want to bookmark and touch The add bookmark window opens Messaging and Internet 178 ...

Page 189: ...okmark title URL etc and then touch Save The Web page is added to bookmarks View Browser History Use the browser menu options to view your browsing history 1 From home touch Chrome The browser opens Messaging and Internet 179 ...

Page 190: ...window opens If you don t see drag the Web page down to display the address bar 3 Touch an entry The Web page opens Open New Browser Tabs Use tabbed browsing to switch between websites quickly and easily Messaging and Internet 180 ...

Page 191: ...1 From home touch Chrome The browser opens 2 Touch Open tabs The tabs window opens If you don t see Open tabs drag the Web page down to display the address bar Messaging and Internet 181 ...

Page 192: ...To switch tabs touch one of the available thumbnails in the tabs window Browser Settings Customize your experience with the Internet through the browser settings menu 1 From home touch Chrome The browser opens Messaging and Internet 182 ...

Page 193: ...ion impersonation etc Options for Browser Operations Editing Bookmarks From the browser touch Bookmarks touch and hold a bookmark touch Edit bookmark edit the bookmark and then touch Save Deleting Bookmarks From the browser touch Bookmarks touch and hold a bookmark touch Delete bookmark Searching within a Web Page With a Web page displayed touch Find in page and enter your search text The search r...

Page 194: ...fication Authorities XXXXX and XXXXXX make no guarantees whatsoever to users regarding security of SSL TLS Chrome Support To find on phone help with Chrome from Chrome touch Help feedback A Web page will open displaying Google help for Chrome Tip For more information from your computer visit google com intl en chrome browser mobile Messaging and Internet 184 ...

Page 195: ...s If Lens Becomes Dirty Fingerprints smudges on lens prevent capturing of clear still images videos Wipe lens with a soft cloth beforehand Avoid Exposure to Direct Sunlight Be careful not to expose lens to direct sunlight for long periods May discolor color filter and affect color of images Mobile Light Warning Do not shine Mobile Light close to eyes Do not look directly at Mobile Light when shini...

Page 196: ...amera at your subject When you take a picture of people the camera automatically recognizes the face of your subject and focuses on it face detection function To zoom in swipe the screen right To zoom out swipe the screen left Auto focus activates Camera and Video 186 ...

Page 197: ...le mode easy to operate and a detail mode various settings available Settings Open the camera settings menu and lets you change additional camera settings See Camera Settings Switch view mode Switch between the back camera lens and the front facing camera lens for self portraits video chatting etc Flash Select a flash mode for the camera Shooting mode Change to settings matched to the subject and ...

Page 198: ...Framing Adviser According to the shooting scene display dividing lines or guide for composing a shot Minipreview Display the picture that was just taken Shutter Touch to shoot Camera Video Switch Switch between picture and video shooting Record Videos Record high quality videos using your phone s video camera Note By default pictures and videos captured on your phone are saved in phone memory even...

Page 199: ...n slider to video camera The video shooting screen is displayed When prompted to confirm follow the onscreen instructions to continue 3 Aim the camera at your subject and then touch Video recording begins 4 Touch to stop recording Camera and Video 189 ...

Page 200: ...ional camera settings See Camera Settings Switch view mode Switch between the back camera lens and the front facing camera lens for self portraits video chatting etc Flash Select a flash mode for the camera Shooting mode Change to settings matched to the subject and shooting conditions GPS Set whether to append location information Size Change the shooting size NightCatch Capture dark portions bri...

Page 201: ...o your storage card or phone memory For pictures that are on your storage card or phone memory you can do basic editing such as rotating and cropping You can also easily assign a picture as your contact picture or wallpaper and share pictures with your friends View Pictures and Videos You can access and view all your stored pictures and videos from your phone s Gallery 1 From home touch Gallery Th...

Page 202: ...h the thumbnail image Minipreview to see the item in the review screen From there you can access options such as edit view send or delete the picture or video Pictures and Videos Options while Viewing Zoom In or Out on a Picture or Video Touch the screen twice or pinch the screen to zoom in or out on a picture or video Viewing Videos Use the onscreen controls to play pause or stop the video playba...

Page 203: ...and Save a Picture 1 From home touch Gallery The album list opens 2 Touch an album such as Camera The list of pictures and videos for the album opens 3 Touch the picture you want to rotate Camera and Video 193 ...

Page 204: ...then select either Rotate left or Rotate right The picture is rotated and saved to the phone or SD card depending on your settings Crop a Picture 1 From home touch Gallery The album list opens Camera and Video 194 ...

Page 205: ... videos for the album opens 3 Touch the picture you want to crop 4 Touch Crop A crop box appears on the picture 5 To adjust the crop box size touch the edge of the box and then drag your finger inward to or outward to resize the crop box Camera and Video 195 ...

Page 206: ...plication lets you send pictures and videos using email or multimedia messages You can share pictures on your social networks such as Facebook Flickr Picasa and Twitter and share videos on YouTube You can also send them to another phone or your computer using Bluetooth Send Pictures or Videos by Email You can send several pictures videos or both in an email or Gmail message They are added as file ...

Page 207: ...he message Note If you selected Email and you have multiple email accounts the default email account will be used For more information about using email and Gmail see Compose and Send Email or Create and Send a Gmail Message Send a Picture or Video by Multimedia Message Multimedia Messaging MMS lets you send pictures and videos using your phone s messaging app Although you can send several picture...

Page 208: ... album such as Camera The list of pictures and videos for the album opens 3 Touch the pictures or videos you want to share To select multiple items touch and hold an image to turn on multiple select Touch all the items you want to include Camera and Video 198 ...

Page 209: ...e information about sending multimedia messages see Send a Multimedia Message MMS Send Pictures or Videos Using Bluetooth You can select several pictures videos or both and send them to someone s phone or your computer using Bluetooth 1 From home touch Gallery The album list opens Camera and Video 199 ...

Page 210: ...ple select Touch all the items you want to include 4 Touch and then touch Bluetooth Follow the onscreen prompts to complete and send the files For more information see Bluetooth Share Pictures and Videos on Facebook You can share pictures and videos from your phone directly to your Facebook account You need to be logged in to your Facebook account to upload pictures and videos Camera and Video 200...

Page 211: ... the album opens 3 Touch the pictures or videos you want to share To select multiple items touch and hold an image to turn on multiple select Touch all the items you want to include 4 Touch and then touch See all Facebook illustration 5 Add a caption and then touch Post The upload is completed Camera and Video 201 ...

Page 212: ...nt to upload pictures 1 From home touch Gallery The album list opens 2 Touch an album such as Camera The list of pictures and videos for the album opens 3 Touch the pictures or videos you want to share To select multiple items touch and hold an image to turn on multiple select Touch all the items you want to include Camera and Video 202 ...

Page 213: ...nload the Flickr Downloader application Follow the onscreen instructions to proceed 6 Select which album to upload to and set privacy settings for the uploaded pictures 7 Touch Done The upload is completed Share Pictures on Picasa You need to be signed in to a Google Account to upload pictures to the Picasa picture organizing service 1 From home touch Gallery The album list opens Camera and Video ...

Page 214: ...u want to include 4 Touch and then touch Picasa 5 Select the online album where you want to upload the pictures or touch to create a new album 6 Touch Upload The upload is completed You can view the pictures online at picasaweb google com Share Videos on YouTube You can share your videos by uploading them to YouTube Before you do this you must create a YouTube account and sign in to that account o...

Page 215: ...ch an album such as Camera The list of pictures and videos for the album opens 3 Touch the videos you want to share To select multiple videos touch and hold an image to turn on multiple select Touch all the videos you want to include Camera and Video 205 ...

Page 216: ...n such as description and tags and select a privacy option 6 Touch Upload icon The upload is completed Camera Settings You can adjust your camera s settings using the icons on the main camera screen and the full camera settings menu Switch Cameras Your phone lets you use different types of cameras Camera and Video 206 ...

Page 217: ...1 From home touch Camera The camera viewfinder appears 2 Touch The shooting mode list appears Camera and Video 207 ...

Page 218: ...trait Suitable for nightscape portrait pictures Scenery Suitable for landscape shooting Night Scenery Suitable for night scene shooting Food Suitable for cuisine shooting Text Suitable for text shooting Sepia Shoot in sepia Monochrome Shoot in monochrome Bleach Bypass Shoot in bleach bypass Fisheye Shoot with fisheye lens perspective Miniature Shoot with miniature like rendering Panorama Shoot a p...

Page 219: ...rror cannot take picture Set Camera Functions You can configure your camera s settings to fit any situation and event 1 From home touch Camera The camera viewfinder appears To configure settings for video touch 2 Touch The camera settings menu opens Camera and Video 209 ...

Page 220: ...ti Flicker Set the anti flicker feature Save to 3 Select your phone memory or an installed SD card to save pictures to Camera Help 1 Display instructions for taking pictures Framing adviser help 1 Display Framing Adviser instructions Time lapse 2 This option is available for the camera viewfinder screen Help 2 This option is available for the video shooting screen 1 This option is available for th...

Page 221: ...e Direct Connect Allows two way radio communication with other Direct Connect users Group Connect Creates and manages groups in Contacts on the fly or online to connect instantly with up to 20 other Direct Connect users at the same time Currently Sprint phones do not support Group Connect calls with Nextel or PowerSource phones Before Making Your First Direct Connect Call To make Direct Connect ca...

Page 222: ...phone number to make Direct Connect calls You do not need to add any asterisks to the number Your Direct Connect Number Your Direct Connect number is the same as your wireless phone number for example 555 555 1234 Sprint Direct Connect Now is compatible with this type of Direct Connect number as well as Direct Connect specific numbers separated by asterisks for example 444 5555 111 Tip Users with ...

Page 223: ...may need to swipe the row left or right to display the Keypad tab 3 Enter a Direct Connect Numbers The Direct Connect number may be the ten digit wireless phone number of the contact or The Direct Connect number may be a unique number made up of three sets of digits separated by asterisks for example 444 5555 111 When saving this type of number always include the asterisks 4 Touch OK illustration ...

Page 224: ...nnect numbers to your Favorites To assign a Direct Connect contact as a Favorite 1 From home touch Sprint Direct Connect Now illustration 2 Touch the All Contacts tab illustration 3 Touch the image on the left side of a contact to display the options menu and then touch Add to favorites Tip To add multiple favorites at once touch the Favorites tab Add to favorites and then touch the check marks ne...

Page 225: ...Connect Now illustration 2 Touch Keypad and enter a Direct Connect Numbers I 3 Touch Connect illustration 4 Touch and release the Push To Talk icon on the screen Touching and releasing the Push To Talk icon pings the recipient The recipient s phone emits an incoming tone and displays your name or number If available he or she can choose to respond and begin the conversation Alternatively you can t...

Page 226: ...To Talk icon to listen 6 Touch End to end the call illustration Note All Direct Connect calls end automatically if there is no activity on the call for several seconds Make a Direct Connect Call from All Contacts 1 From home touch Sprint Direct Connect Now illustration 2 Touch All Contacts Useful Features 216 ...

Page 227: ...onnect Now illustration 2 Touch Recents 3 Touch the Direct Connect entry you d like to talk to 4 Touch and hold the Push To Talk icon on the screen to initiate the call illustration Follow the directions above under Make a Direct Connect Call by Entering a Number to continue and complete the Direct Connect call Tip In addition to touching and holding the icon to speak you can lock the microphone b...

Page 228: ...r Direct Connect calls is speakerphone on You can turn the speakerphone off and listen to Direct Connect calls through the earpiece as you would a regular call or you can listen through a headset For information on Direct Connect audio options see Direct Connect Settings Answer Direct Connect Calls 1 When you receive a Direct Connect call you will see the Direct Connect number or caller s name on ...

Page 229: ... Touch to dismiss an incoming Direct Connect call End a Direct Connect Call There are three ways to disconnect a Direct Connect call Do nothing the call will automatically end after several seconds if neither party presses the Push to Talk icon or Touch or Touch End Call Alerts Call Alerts let you notify others that you want to communicate with them using Direct Connect without sending an immediat...

Page 230: ...d the Call Alert immediately Tip If you get an error message saying that the Alert failed please check to see that you have entered a valid Direct Connect number Send a Call Alert from Contacts 1 From home touch Sprint Direct Connect Now illustration 2 Touch All Contacts illustration 3 Touch the image on the left side of a contact to display the options menu illustration 4 Touch Send Alert Useful ...

Page 231: ...en touch Send to initiate the Call Alert Note Preset text messages with Call Alerts can only be sent to and from Direct Connect users with Sprint phones If you send a Call Alert with text to another Direct Connect subscriber without this capability such as a Nextel user the user will receive the Call Alert but will not receive the text message Note There is no additional charge to send preset text...

Page 232: ...onnect Now app For information on creating and storing groups see Create a Group Entry Important When making a Group Connect call or creating a group list for Group Connect calls you must select an entry s Direct Connect capable number If you select a number that is not Direct Connect capable the name will be added to the list but Group Connect calls will not go through to that group member You ca...

Page 233: ...nect Calls Note Currently Sprint phones do not support Group Connect calls with Nextel and PowerSource phones If your calls are not going through please check to see whether your contact is using a Sprint phone Make Group Connect Calls from Recents 1 From home touch Sprint Direct Connect Now illustration 2 Touch the Recents tab illustration 3 Touch the group you d like to talk to via Group Connect...

Page 234: ...tration 3 Continue the Group Connect call as described previously Note If the Group Connect call has already ended touching the Push To Talk icon initiates a new Group Connect call Set Group Termination Options For Group Calls that you start you can select whether they automatically end when you exit the call 1 From home touch Sprint Direct Connect Now illustration 2 Touch the Settings tab and the...

Page 235: ...g a group entry please make sure to include only users with Sprint phones or the Sprint Direct Connect Now app Important When making a Group Connect call or creating a group list for Group Connect calls in Contacts you must select an entry s Direct Connect capable number If you select a number that is not Direct Connect capable the name will be added to the list but Group Connect calls will not go...

Page 236: ... capable the name will be added to the list but Group Connect calls will not go through to that group member 5 When you have selected all the entries you want to add touch Add 6 Enter a group name and touch Done Note Group names are limited to 15 characters including spaces Group Connect Invites You can send an invite to initiate a Group Connect call When the group members receive an invite their ...

Page 237: ...spond to an invite 1 With the invite displayed touch Join illustration 2 Touch and hold the Push To Talk icon to reply to the group illustration To dismiss an invite Touch Ignore Direct Connect Settings Some Direct Connect settings menus are available when you subscribe to Sprint Direct Connect Now services Audio Routing Options You can set whether the audio for Sprint Direct Connect Now calls com...

Page 238: ...alls that you start you can select whether they automatically end when you exit the call 1 From home touch Sprint Direct Connect Now illustration 2 Touch the Settings tab and then touch Group call options 3 Select one of the following Let continue to allow the groups calls to continue without you Useful Features 228 ...

Page 239: ...ased navigation programs to help you figure out where you are and get you where you re going Enable Location Services on Your Phone Before using any location based services you must enable your phone s location feature For information about setting your phone s location options see Location Access Settings Google Maps Use the Google Maps app to determine your location find directions browse local ...

Page 240: ...1 From home touch Maps Google Maps opens If prompted follow the onscreen instructions to accept terms of use 2 Touch Search Useful Features 230 ...

Page 241: ... Etc in Maps From the Maps app touch and then touch Traffic Satellite Google Earth etc Check Route to Destination From the Maps app touch enter your current location and your destination touch a method of transport car public transit or on foot Route candidates appear in a list Check Detailed Operation for Maps From the Maps app touch Help Scout Scout by Telenav is a daily personal navigator that ...

Page 242: ...continuing Hangouts Hangouts is Google s instant messaging service Use to communicate with other Hangout users and also use video calling Log in to a Google account beforehand see Google Account Using Hangouts 1 From home touch Hangouts The Hangouts app will open When prompted follow the onscreen instructions to continue Useful Features 232 ...

Page 243: ...2 Touch New Hangout to start a new Hangout 3 Type a name email number or circle or select a contact from the list Useful Features 233 ...

Page 244: ...n the video chat window touch Disabling Chat History If you don t want to keep chat history in the chat window touch Turn history off Delete Chat History To delete all your chat history in the chat window touch Delete Delete Note You can use Hangouts as your phone s default messaging app or as a standalone IM app If you set Hangouts as the default messaging app the Messages app will be disabled Fo...

Page 245: ...w 2 Type your search keywords and touch Search results appear To search by voice touch in the search bar and speak your search terms Google Search Operations Changing Search Information In the search window touch Settings Phone search and select where to search Using Google Now Google Now automatically searches for information based on search keywords used your current location etc and presents se...

Page 246: ...e location settings Google Location Reporting and select your options Canceling Google Now In the search window touch Settings Google Now ON select whether to disable location history and then touch OFF Use Google Voice Search Use your voice to search instead of typing with Google Voice Search 1 From home touch Voice Search The Voice Search window opens Useful Features 236 ...

Page 247: ... search terms Search results appear Calculator Your phone s convenient built in calculator lets you perform basic mathematical equations 1 From home touch Calculator The calculator app launches Useful Features 237 ...

Page 248: ...account on your phone See Google Account Calendar Operations View Today s Calendar From the Calendar touch Today Change Calendar View From the Calendar touch Day Week Month or Agenda to change the current view View Next Previous Month Month View From the Calendar flick the screen up or down View Next Previous Week Week View From the Calendar flick the screen left or right View Next Previous Day Da...

Page 249: ...1 From home touch Calendar The Calendar app opens 2 Touch New event The add event window opens Useful Features 239 ...

Page 250: ...gle Calendar on the Web you ll be able to see them in the Calendar application on your phone For more information about creating and managing multiple Google Calendars visit the Google website calendar google com If you have synchronized your phone with an Exchange ActiveSync account or Outlook on your computer you can also select these calendars Select PC Sync to create an Outlook Calendar event ...

Page 251: ...ch Calendar The Calendar app opens 2 Touch a date and then touch an event The event details appear In event details touch Edit to edit the event In event details touch Delete and follow the prompts Useful Features 241 ...

Page 252: ...You can select which calendars you d like to sync on your phone along with what types of information you want to sync 1 From home touch Calendar The Calendar app opens 2 Touch Calendars to display Useful Features 242 ...

Page 253: ...d calendars sync Synchronize an Exchange ActiveSync Calendar If you have set up a Microsoft Exchange ActiveSync account on your phone you can also synchronize Exchange ActiveSync calendar events on your phone Calendar events on your Exchange ActiveSync will also show in Calendar if you chose to synchronize with the Exchange ActiveSync Server Useful Features 243 ...

Page 254: ...l see a Sync icon Clock Your phone has a clock app that lets you set alarms view time in time zones around the world use a stopwatch set a timer and use your phone as a desk clock Checking the Time You can check the time any time on your phone The current time displays in the upper right corner of the status bar Many widgets and lock screens also display the time and provide options for how time i...

Page 255: ...ate time settings menu appears 3 Clear the check mark next to Automatic date time and then set the date and time as desired The date and time will reflect your new settings Set Alarms Set multiple alarms using your phone s Clock app Useful Features 245 ...

Page 256: ...From home touch Clock The Clock appears 2 Touch the Alarm tab and then touch 3 Set the alarm options including time name repeat pattern alarm sound vibration snooze etc and then touch Useful Features 246 ...

Page 257: ... or vibrates Stopping an alarm When the alarm sounds drag Stop down to dismiss it Additional Clock Features Your phone s clock app provides additional useful features including world clock stopwatch and timer functions All features are available from the clock app display Useful Features 247 ...

Page 258: ...e cities Stopwatch The stopwatch lets you time events down to the hundredth of a second 1 From the clock app touch StopWatch 2 Touch Start to begin timing 3 Touch Stop to stop timing Additional options include Lap to keep track of laps Restart to continue timing and Reset to reset the stopwatch to zero Timer The timer provides a countdown timer for up to 59 minutes and 59 seconds 1 From the clock ...

Page 259: ... your phone you have to download and install the app from Google Play 1 From home touch Play Store 2 Touch the Search icon and search for twitter 3 Touch Twitter from the results list 4 Touch INSTALL and then touch ACCEPT The app will be downloaded and installed on your phone 5 When the download has completed touch Open To open the app from the home screen touch Twitter Tweet on Twitter Read Twitt...

Page 260: ...t and touch TWEET The tweet is sent and appears on your Twitter feed Facebook Post updates read what your friends are up to upload pictures and check ins and more with on the go Facebook access Install the Facebook App on Your Phone Before you use Facebook on your phone you must download and install the app from the Google Play Store app 1 From home touch Play Store 2 Touch the Search icon and sea...

Page 261: ...account 2 Touch Facebook illustration 3 Read the disclaimer and touch I accept to continue 4 Enter your Facebook username and password and touch Next 5 Touch Done Your Facebook account is added to your phone Use Facebook Once you ve downloaded the app and signed in you can post and read updates upload pictures tag locations and more all from your phone 1 From home touch Facebook illustration The F...

Page 262: ...os to your YouTube account View YouTube Videos You can use the YouTube app to view videos on YouTube even if you aren t signed in to a YouTube account 1 From home touch YouTube The YouTube app launches If you re prompted to add or create an account follow the onscreen instructions to continue 2 Search through the YouTube channels and touch a video you want to see The video plays on your phone scre...

Page 263: ... 2 Touch Uploads If you re prompted to create a channel follow the onscreen instructions to continue 3 Touch at the top of the screen and then select a video to upload Enter a title description and tags and select a privacy setting Useful Features 253 ...

Page 264: ...or more information about Google Play Music visit play google com about music Note For information about loading music onto your phone see Transfer Files Between Your Phone and a Computer Play Music with Google Play Use the Google Play Music app to listen to all your music on your phone Compatible music file formats include MP3 AAC and FLAC 1 From home touch Play Music The Play Music app opens to ...

Page 265: ...ect a song from a playlist in Playlists Touch Playlists Touch a song artist name at the bottom of the screen to display the Google Play Music player screen Google Play Music Screen Layout The following diagram outlines the main features of the Play Music app player screen When the Google Play Music player screen is not displayed touch a song artist name at the bottom of the screen Useful Features ...

Page 266: ...to artist Go to album Clear queue Save queue Queue list Display a queue list Progress bar Drag the bar forward back to move to any point in a song Repeat Repeat a song Previous song Touch twice to go back to the previous song Touch once to restart the current song Play pause Touch to switch play and pause Next song Go to the next song Shuffle Play songs in random order Rate thumbs up thumbs down T...

Page 267: ... Play Music Organize music into playlists to fit every occasion 1 From home touch Play Music The Play Music app opens to the Listen Now view 2 Display a song or album you want to add and then touch next to it Useful Features 257 ...

Page 268: ...ist New playlist 4 Enter a name and touch OK The playlist is created 5 Return to the Listen Now view display a song or album you want to add and then touch next to it Touch Add to playlist playlist name Useful Features 258 ...

Page 269: ... and the Music Store Ringtone Store and Ringback Tone Store you can purchase download and play music ringtones and ringback tones for your phone Install the Sprint Music Plus App on Your Phone Before you use Sprint Music Plus on your phone you must download and install the app from the Google Play Store app 1 From home touch Play Store 2 Touch the Search icon and search for sprint music plus 3 Tou...

Page 270: ...h at any time to see additional options For more information touch Settings About or Help Purchase and Download Music from the Sprint Music Plus Store From the Sprint Music Plus Store you can shop for songs to purchase and download to your phone 1 From home touch Sprint Music Plus Music Store illustration The app will open and display the Music Store 2 Enter a song or artist in the search field or...

Page 271: ...e prompted to enter your billing information to set up a Google Wallet account Warning When you ve used Google Wallet once to purchase an application from the Google Play Store app the phone remembers your password so you don t need to enter it the next time For this reason you should secure your phone to prevent others from using it without your permission For more information see Screen Lock Off...

Page 272: ...em such as My documents that contains a file you want to open The app displays the file Clip Now Clip Now lets you capture and manage screenshots easily If you capture a Web page you can manage the URL and the Web page together Useful Features 262 ...

Page 273: ...Enable Clip Now 1 From home touch Settings 2 Touch Clip Now 3 Touch Clip Now Enabled when the check mark is entered illustration Clip Now is ready to use Useful Features 263 ...

Page 274: ...nger along the top edge of the screen A screenshot of the current screen is captured You can slide from either direction to capture a screenshot When you capture a screenshot of a Web page the URL of the Web page will also be saved Useful Features 264 ...

Page 275: ... From home touch Clip Now The screenshot list is displayed If instructions for using Clip Now appear follow the onscreen instructions to continue 2 Touch a screenshot you want to view The screenshot details screen is displayed Useful Features 265 ...

Page 276: ...uch to share the image via Email etc Touch and hold the image and then touch to delete the image 3 Touch or Share Share the image via Email etc Delete Delete the image If you touch a URL you can open its saved Web page Useful Features 266 ...

Page 277: ...ce and generally improve battery life while allowing you to talk on the phone and use data at the same time The Connections Optimizer works by searching for available remembered Wi Fi networks If you do not leave your Wi Fi antenna on all the time you will only notice the Connections Optimizer operating at certain times of the day in a small number of locations on the network Your Wi Fi antenna wi...

Page 278: ... More Mobile networks Automatic Connections 2 Touch Connections Optimizer to enter the check mark in the box Enabled when the check mark is entered Connections Optimizer will turn on and automatically analyze your phone s connection options Connectivity 268 ...

Page 279: ...e networks Automatic Connections 2 Uncheck the box on the Connections Optimizer page Connection Optimizer will turn off Connect to a Computer via USB One way to back up or sync files between your phone and a computer is by using a direct USB connection Connectivity 269 ...

Page 280: ...ard Avoid removing the SD card while transferring data Data exchange may use the methods outlined in the following table Method Description Media Device MTP Transfer files between your phone and computer such as pictures videos and music Camera PTP Transfer picture and video files between your phone and computer USB mass storage UMS Exchange data with a computer using an optional installed SD card...

Page 281: ...nected as a media device or Connected as a camera The files on your phone can now be accessed via your computer For most transfers you ll want to use Connected as a media device To change the option touch it in the notifications window to open the Settings USB Connection window and then touch the desired option Connectivity 271 ...

Page 282: ...s are now saved to your phone or SD card Wi Fi Wi Fi provides wireless Internet access over distances of up to 300 feet To use your phone s Wi Fi you need access to a wireless access point or hotspot The availability and range of the Wi Fi signal depends on a number of factors including infrastructure and other objects through which the signal passes Turn Wi Fi On and Connect to a Wireless Network...

Page 283: ...er to turn Wi Fi on Wi Fi is enabled You will see the names and security settings of in range Wi Fi networks To disable Wi Fi touch the slider again 4 Touch a Wi Fi network to connect enter the password if it s not an open network and then touch Connect Connectivity 273 ...

Page 284: ...evices Add network Set network information manually to connect to a network Note The next time your phone connects to a previously accessed secured wireless network you will not be prompted to enter the password again unless you reset your phone to its factory default settings or you instruct the phone to forget the network Note Wi Fi networks are self discoverable which means no additional steps ...

Page 285: ...1 From home touch Settings 2 Touch Wi Fi The Wi Fi settings menu appears Connectivity 275 ...

Page 286: ...er to turn Wi Fi on Wi Fi is enabled You will see the names and security settings of in range Wi Fi networks To disable Wi Fi touch the slider again 4 Touch Advanced The advanced Wi Fi settings menu appears Connectivity 276 ...

Page 287: ...ice and other apps to scan for networks even when Wi Fi is turned off Avoid poor connections When enabled your phone does not use a Wi Fi network when there is a poor connection Install certificates If you have certificates stored on an installed optional memory card not included you can use this option to install the certificates Wi Fi optimization Enable your phone to use as little battery as po...

Page 288: ...1 From home touch Settings 2 Touch Wi Fi The Wi Fi settings menu appears Connectivity 278 ...

Page 289: ...nnected After disconnecting from an access point you may need to re enter the password to reconnect Wi Fi Direct Use Wi Fi Direct to connect directly to other Wi Fi Direct devices simply via Wi Fi without an access point or via the Internet 1 From home touch Settings Connectivity 279 ...

Page 290: ...2 Touch Wi Fi The Wi Fi settings menu appears 3 Touch the Wi Fi slider to turn Wi Fi on Wi Fi is enabled You will see the names and security settings of in range Wi Fi networks Connectivity 280 ...

Page 291: ...ect and Wi Fi are unavailable at the same time 5 Touch a device with which to connect If connected via Wi Fi you will see a confirmation Follow the onscreen instructions 6 Accept the connection on the other device The phone is connected via Wi Fi Direct Connectivity 281 ...

Page 292: ...ireless and hands free conversations noise may be audible depending on conditions Information may not appear correctly on connected devices depending on the transferred data Bluetooth Information Bluetooth is a technology that enables wireless connection with computers Bluetooth devices with hands free features etc Function Description Audio output Listen to music etc wirelessly Hands free calls C...

Page 293: ...1 From home touch Settings 2 Touch Bluetooth The Bluetooth settings open Connectivity 283 ...

Page 294: ...ck settings menu and then BLUETOOTH to turn Bluetooth on or off Note Turn off Bluetooth when not in use to conserve battery power or in places where using a wireless phone is prohibited such as aboard an aircraft and in hospitals Pair Bluetooth Devices Search for and pair nearby Bluetooth devices Registered Bluetooth devices can be connected simply Enable the Bluetooth function on the Bluetooth de...

Page 295: ...es appear in the AVAILABLE DEVICES list If a target device is not detected touch SEARCH FOR DEVICES to search again 3 Touch a device from the AVAILABLE DEVICES list and follow the onscreen instructions to pair with the device The Bluetooth device is paired to your phone Connectivity 285 ...

Page 296: ...npair 2 Touch Unpair The device is unpaired from your phone To make another connection with the device you will need to pair again Connect to a Paired Bluetooth Device You can listen to music over a Bluetooth stereo headset or have hands free conversations using a compatible Bluetooth headset or car kit It s the same procedure to set up stereo audio and hands free devices Connectivity 286 ...

Page 297: ... Settings 2 Touch Bluetooth The Bluetooth settings open Paired Bluetooth devices appear in the PAIRED DEVICES list 3 Touch a device from the PAIRED DEVICES list Your phone connects to the paired device Connectivity 287 ...

Page 298: ...tions may be different and functions such as transfer or exchange may not be possible with all Bluetooth compatible devices Send Information Using Bluetooth You can use Bluetooth to transfer information between your phone and another Bluetooth enabled device such as a phone or notebook computer Types of Data You Can Send via Bluetooth You can send various types of information including the followi...

Page 299: ...2 Touch a contact to send 3 Touch Share Bluetooth Connectivity 289 ...

Page 300: ... onscreen instructions Receive Data via Bluetooth Your phone is capable of receiving a wide variety of file types with Bluetooth including pictures music tracks and documents such as PDFs 1 When another device attempts to send a file to your phone via Bluetooth you will see a request to accept the file Connectivity 290 ...

Page 301: ...e Music application For a vCard contact file if there are multiple vCard files on your storage card you can choose to import one several or all of those contacts to your contacts list View Your Phone s Screen on Other Devices You can display your phone s screen content on the screen of another device mirroring function This allows you to enjoy pictures and videos on your phone on the larger screen...

Page 302: ...less display The Nearby devices menu opens 2 Touch Enable wireless display Enabled when the check mark is entered Nearby devices is enabled 3 Select your nearby device options such as Shared contents Allowed devices Denied devices and download options Connectivity 292 ...

Page 303: ... illustration The Nearby devices settings are saved Connectivity 293 ...

Page 304: ...nd use wireless data services around the globe on compatible CDMA networks For a country specific travel guide select your phone and destination from sprint com traveltips Set the Communications Method for Global Use Select a communications method for an overseas carrier as needed 1 From home touch Settings Global Services 294 ...

Page 305: ...2 Touch More 3 Touch Mobile networks Global Services 295 ...

Page 306: ...hod is set Setting the Carrier You can select a specific local carrier to use when traveling internationally At the time of purchase your phone is preset to connect automatically to an appropriate carrier in your current area 1 From home touch Settings Global Services 296 ...

Page 307: ...2 Touch More 3 Touch Mobile networks Global Services 297 ...

Page 308: ...e service Chat with or email an international support rep by visiting sprint com swwsupport or Call Sprint Worldwide Customer support at 1 888 226 7212 Enable Global Roaming Mode Your phone is designed to enter global roaming mode automatically when you activate your Sprint Worldwide service meaning that it should automatically connect to an appropriate CDMA LTE network when you travel You may set...

Page 309: ...To set your roaming options manually 1 From home touch Settings 2 Touch More Global Services 299 ...

Page 310: ...llustration 6 Touch Sprint only or Automatic illustration The selected roaming method is set 7 Touch Roaming Settings illustration 8 Touch Roaming guard illustration 9 Select roaming guard options for each category illustration The selected options are set Global Services 300 ...

Page 311: ...in the United States Canada and the Caribbean Note International access codes and dialing information are available online at sprint com sww To use Plus Code Dialing to place an international call 1 From home touch Phone to display the dialer screen 2 If you are on certain CDMA networks in the United States Canada and the Caribbean touch and hold to insert a on the phone dial screen The symbol aut...

Page 312: ... the dialer screen The phone app opens 2 Touch the number keys on the dialpad to enter the phone number 3 Touch to call the number illustration The phone dials the number The call begins when the other party answers Global Services 302 ...

Page 313: ...oicemail Troubleshooting There are a few tips to keep in mind when using Sprint voicemail while traveling Some carriers may not support voicemail indicators It may be necessary to call your voicemail to see if you have any new messages If you hear the message Please enter the number of the subscriber you wish to call enter your 10 digit wireless phone number Set Up Your Voicemail Access Number for...

Page 314: ...1 From home touch People 2 Touch Add Contact to add a contact Global Services 304 ...

Page 315: ...3 Type the contact information for example My Voicemail 4 Touch the Phone field touch and hold to enter a and then touch your area code and your wireless phone number Global Services 305 ...

Page 316: ...dicator icon or a text message is displayed when a voicemail message is received You may see Missed Call on your screen prior to receiving a message notification You must call voicemail in order to retrieve messages Follow the instructions on the previous page to store your voicemail number for easy access Retrieve Voicemail Messages The voicemail retrieval process while traveling is the same as o...

Page 317: ... of the United States Sprint offers customer support 24 hours a day In the event that you do experience an issue try the following actions First try powering your phone off and then back on this will force your phone to reregister with the network Try manually selecting another network Information for selecting networks can be found in the phone guide If neither of these actions resolves your issu...

Page 318: ... wireless phone From a landline phone when outside the United States Sprint Worldwide Customer Support can be reached from a landline phone at 1 817 698 4199 Access or connection fees may apply The toll free numbers below can also be used to contact Sprint Worldwide Customer Support in the following countries Country From Landline Phone Caribbean Anguilla Barbados Cayman Islands and Dominica 1 888...

Page 319: ...alling with your phone Data usage Check your phone s data usage More Set additional wireless and networks options Home Configure settings for the apps list harman kardon audio Configure settings for the Harman sound effect Sound Set ringtone operation tones etc Clip now Enable Clip Now and check usage instructions Display Set brightness wallpaper etc Storage Check memory usage and manage usage of ...

Page 320: ...ccounts Date time Configure date and time settings Accessibility Set accessibility options such as screen magnification hearing aid compatibility etc Printing Configure settings for cloud printing etc Activate this Device Activate a new phone System updates Update your phone s profile software etc About phone Check your phone s important information Access Settings 1 From home touch Settings The s...

Page 321: ...elephone Your phone is compatible with select TTY devices Please check with the manufacturer of your TTY device to ensure that it supports digital wireless transmission Your phone and TTY device will connect using a special cable that plugs into your phone s headset jack If this cable was not provided with your TTY device contact your TTY device manufacturer to purchase the connector cable To turn...

Page 322: ...to turn TTY mode off Your phone s TTY mode is set Note When enabled TTY mode may impair the audio quality of non TTY devices connected to the headset jack Warning 9 1 1 Emergency Calling It is recommended that TTY users make emergency calls by other means including Telecommunications Settings 312 ...

Page 323: ...lated to TTY equipment or software used by PSAPs This matter has been brought to the attention of the FCC and the wireless industry and the PSAP community are currently working to resolve this Wi Fi Settings Menu The Wi Fi settings menu lets you turn Wi Fi on or off set up and connect to available Wi Fi networks and configure advanced Wi Fi options For more information about Wi Fi settings see Wi ...

Page 324: ...ider to turn Wi Fi on Wi Fi is enabled You will see the names and security settings of in range Wi Fi networks To disable Wi Fi touch the slider again 4 Touch a Wi Fi network to connect enter the password if it s not an open network and then touch Connect Settings 314 ...

Page 325: ... for information For password for a public wireless LAN check with user s service provider Entering a password is not required if an access point is not security protected WPS Push Button Use the WPS function to connect to WPS capable devices Add network Set network information manually to connect to a network Wi Fi Settings Operations Wi Fi setting options let you set up and manage wireless acces...

Page 326: ...1 From home touch Settings 2 Touch Wi Fi If Wi Fi is turned off turn it on Settings 316 ...

Page 327: ...nnection to a Wi Fi router or other equipment Wi Fi Direct Connect to other Wi Fi Direct devices Advanced Configure detailed Wi Fi settings See Wi Fi Settings for details Wi Fi Calling Settings TBD Bluetooth Settings Your phone s Bluetooth capabilities let you use wireless headsets send and receive pictures and files and more For details on your phone s Bluetooth usage see Bluetooth Settings 317 ...

Page 328: ...Settings 2 Touch Bluetooth The Bluetooth settings open Bluetooth Settings Operations Enable Bluetooth In Bluetooth settings touch the slider or Touch to enable and to disable Alternatively touch Bluetooth or Settings 318 ...

Page 329: ...etooth is enabled Change the Name of a Paired Device From Bluetooth settings touch next to a paired device name touch Rename enter a new name and touch OK This setting is available when Bluetooth is enabled Cancelling Pairing From Bluetooth settings touch next to a paired device name and then touch Unpair This setting is available when Bluetooth is enabled Enable Service from Paired Device From Bl...

Page 330: ...n Call Settings Overview The call settings menu allows you to configure the following options Call Setting Description Voicemail Configure your voicemail settings Quick responses Edit a message that is played when you cannot answer a call Fixed Dialing Numbers Enable FDN and add contacts to the FDN list etc North American dialing Enable North American dialing international calls in North America I...

Page 331: ...Access Call Settings Options 1 From home touch Settings 2 Touch Call 3 Set your Call options Your Call settings are saved and applied Settings 321 ...

Page 332: ...tings The Data usage menu lets you view your phone s mobile and Wi Fi data usage set data limits restrict hotspot usage and more 1 From home touch Settings 2 Touch Data usage The data usage window opens Settings 322 ...

Page 333: ...age limit This setting is available when Mobile data is enabled Set Date for Resetting Data Usage To set the data usage measuring cycle from the Data usage window touch the box next to Data usage cycle touch Change cycle set a reset date and touch Set This setting is available when Mobile data is enabled Check Data Usage for Each Application To see how your data is being used slide the vertical wh...

Page 334: ...Airplane mode Disable all settings that emit or receive signals Phone stays powered on Default SMS app Set a default SMS app Tethering portable hotspot Configure settings for tethering and Wi Fi hotspots VPN Add a Virtual Private Network VPN Mobile networks Set a network mode etc Cell broadcasts Set emergency alert notifications Access More Settings Options 1 From home touch Settings Settings 324 ...

Page 335: ...ms Your settings are saved and implemented Default SMS App Settings If you have multiple messaging apps installed on your phone you can choose the app your phone uses for SMS messaging 1 From home touch Settings Settings 325 ...

Page 336: ...example Google Hangouts you will not be able to use the standard Messages app unless you restore it as the default messaging app Virtual Private Networks VPN From your phone you can add set up and manage virtual private networks VPNs that allow you to connect and access resources inside a secured local network such as your corporate network Settings 326 ...

Page 337: ... administrator Before you can initiate a VPN connection your phone must first establish a Wi Fi or data connection For information about setting up and using these connections on your phone see Browser and Turn Wi Fi On and Connect to a Wireless Network Set Up Secure Credential Storage If your network administrator instructs you to download and install security certificates you must first set up t...

Page 338: ...2 Touch Security and then touch Screen lock Password 3 Enter a new password at least four characters including letters for the credential storage and then touch Continue Settings 328 ...

Page 339: ...nu and then touch your preferred system and user credentials Your secure credentials storage is set You can then download and install the certificates needed to access your local network Your network administrator can tell you how to do this Add a VPN Connection Use the Wireless networks settings menu to add a VPN connection to your phone Settings 329 ...

Page 340: ...1 From home touch Settings 2 Touch More VPN The VPN settings window appears Settings 330 ...

Page 341: ... Information may include Name Type Server address PPP encryption MPPE and advanced options Set up all options according to the security details you have obtained from your network administrator 4 Touch Save Your VPN is added to the VPNs section of the VPN settings window Settings 331 ...

Page 342: ...ect from a VPN Once you have set up a VPN connection connecting and disconnecting from the VPN is easy Access the VPN Settings Window 1 From home touch Settings 2 Touch More VPN The VPN settings window appears Settings 332 ...

Page 343: ... connect to 2 When prompted enter your login credentials and then touch Connect You will connect to the selected VPN When you are connected a VPN connected icon appears in the notification area 3 Open the Web browser to access resources such as intranet sites on your corporate network Settings 333 ...

Page 344: ...Kardon Audio Settings You can enable improved sound quality with the Harman sound effect feature Harman Kardon Audio Settings Overview The Harman Kardon Audio Settings menu allows you to configure the following options Harman Kardon Audio Setting Description Enable sound effect Set to ON to recover sound information lost during compression for improved sound quality Enabled when an earphone Blueto...

Page 345: ... touch Settings 2 Touch harman kardon audio If a description of the Harman sound effect appears follow the onscreen instructions to continue 3 Set your Harman Kardon Audio options Your Harman Kardon Audio settings are saved and applied Settings 335 ...

Page 346: ...ions Sound Setting Description Volumes Set volume for music ringtones alarms system features etc Silent mode Enable silent mode Incoming call Set incoming call options Notification Set notification options Dial pad touch tones Enable dialpad tones Touch sounds Enable a tone for screen touches Screen lock sound Enable a tone when locking unlocking the screen Vibrate on touch Enable vibration for sc...

Page 347: ...Access Sound Settings 1 From home touch Settings 2 Touch Sound 3 Set your sound options Your sound settings are saved and applied Settings 337 ...

Page 348: ...appears on the display edges when the display turns on Display mode Set the screen colors Lock screen while on the call Keep screen locked during calls Screen on off by motion Set the display to turn on off according to phone movement or operation Auto rotate screen Enable automatic rotation of the screen Sleep Set a screen timeout duration Note Longer durations discharge the battery more quickly ...

Page 349: ...play Settings 1 From home touch Settings 2 Touch Display 3 Set your display options Your display settings are saved and applied Clip Now Settings You can enable Clip Now and check usage instructions Settings 339 ...

Page 350: ...w The Clip Now settings menu allows you to configure the following options Clip Now Setting Description XXXXXXX Enable Clip Now XXXXXXX Check how to use Clip Now Access Clip Now Settings 1 From home touch Settings Settings 340 ...

Page 351: ...he following options Storage Setting Description Total space View the total space free space in your phone memory and in an optional installed SD card Unmount SD card If an optional SD card is installed touch to unmount the card to allow for safe removal Mount SD card If an optional SD card is installed touch to mount the card and make it available for use Erase SD card If an optional SD card is i...

Page 352: ...Access Storage Settings 1 From home touch Settings 2 Touch Storage 3 Check or touch items Review your storage settings Settings 342 ...

Page 353: ...dia Device MTP Transfer files between your phone and computer such as pictures videos and music Camera PTP Transfer picture and video files between your phone and computer USB mass storage UMS Exchange data with a computer using your phone as an external storage device Battery Settings You can monitor your phone s battery usage through this settings menu You can also view which functions are consu...

Page 354: ...al options App Settings You can check installed applications and running applications Apps Settings Overview Items that can be checked in the Apps settings menu are the following Apps Setting Description DOWNLOADED Check downloaded apps RUNNING Check running apps ALL Check all apps Settings 344 ...

Page 355: ... Apps 3 Touch items to view details Check your application settings condition and access additional options Depending on the app and its location you may be able to force the app closed uninstall or disable the app clear cache and data and more Settings 345 ...

Page 356: ...s both or neither Location Settings Overview Your Location settings menu allows you to configure the following options Location Setting Description Mode Select a locating method High accuracy Battery saving or Device only or Accelerated location RECENT LOCATION REQUESTS Display apps that have recently requested your phone s location LOCATION SERVICES Permit Google to use your phone s location info...

Page 357: ...me touch Settings 2 Touch Location Services 3 Touch the setting to toggle Location on Your phone s location services are enabled If you see a confirmation follow the onscreen instructions to connect Settings 347 ...

Page 358: ...Access Location Settings 1 From home touch Settings 2 Touch Location Services 3 Configure the desired settings Your location settings are applied and saved Settings 348 ...

Page 359: ...Encrypt phone Encrypt all data on your phone Encrypt microSD Encrypt the data on an optional installed SD card Make passwords visible Toggle to show or hide passwords when entering form data Device administrator View or turn off device administrators Unknown sources Allow or deny installation of apps from sources other than the Google Play Store app Verify apps Disallow or warn before installation...

Page 360: ...Access Security Settings 1 From home touch Settings 2 Touch Security The Security settings menu opens 3 Set your security options Your security settings are applied and saved Settings 350 ...

Page 361: ...the security of your phone by creating a screen lock When enabled you have to draw the correct unlock pattern on the screen enter the correct PIN or enter the correct password to unlock the phone s control keys and touchscreen In order from least secure to most secure the available screen lock options are None Slide Pattern PIN Password Important To protect your phone and data from unauthorized ac...

Page 362: ...Access Screen Lock Settings 1 From home touch Settings 2 Touch Security The Security settings menu opens Settings 352 ...

Page 363: ...3 Touch Screen lock The Screen lock settings menu opens Use Slide to Unlock the Screen From the Screen lock settings menu touch Slide to save the setting The screen lock is set Settings 353 ...

Page 364: ...ck settings menu touch Pattern 2 Draw the screen unlock pattern by connecting at least four dots in a vertical horizontal or diagonal direction Lift your finger from the screen when finished The phone records the pattern 3 Touch Continue Settings 354 ...

Page 365: ... saved Note Clear the Make pattern visible check box if you do not want the unlock pattern to display on the screen when you unlock it Note To change your unlock screen pattern from home touch Settings Security Screen lock Use a Screen Unlock PIN 1 From the Screen lock settings menu touch PIN Settings 355 ...

Page 366: ... password and then touch OK to save the setting The screen lock is set If you fail to enter the correct password after five attempts you will be prompted to wait for 30 seconds before you can try again Important To protect your phone and data from unauthorized access it is recommended that you use the screen unlock password highest security It is also recommended that you frequently change your pa...

Page 367: ...1 From home touch Settings 2 Touch Security The Security screen settings menu opens Settings 357 ...

Page 368: ...tion Screen lock Set your screen lock Make pattern visivle 2 When you have a Pattern screen lock set you can choose whether the pattern is visible briefly as you draw it on the lock screen Automatically lock 2 3 When you have a screen lock set you can choose a time period for automatically locking the screen after the screen turns off or choose to have the screen lock immediately when the screen t...

Page 369: ...lock screen 1 This option is available when the Slide screen lock is set 2 This option is available when the Pattern screen lock is set 3 This option is available when the PIN Password screen lock is set Access Lock Screen Options 1 From home touch Settings Settings 359 ...

Page 370: ...rview You can set the following options in the Language and input settings menu Language Input Setting Description Language Set the language for your display and menus Spell checker Choose whether to perform the spell check when typing words Touch Menu on the right side to set the spell checker options Personal dictionary Add words in Personal dictionary Default Set the default method for entering...

Page 371: ...yping options Swype Enable or disable Swype keyboard Touch Menu on the right side to set Swype keyboard options Voice Search Set your voice search options Text to speech output Set text to speech output Pointer speed Set the speed of the pointer for a mouse trackpad Access Language Input Setting Options 1 From home touch Settings Settings 361 ...

Page 372: ...yping to toggle the option on or off A check mark indicates the option is enabled Set Google keyboard Options From the Language input settings menu touch Settings next to Google keyboard and configure your keyboard options Set Voice Output when Using Voice Search From the Language input settings menu touch Voice search touch a settings option and follow the onscreen instructions Set Output for Tex...

Page 373: ...ollowing options are available in the Back up and reset menu Backup Reset Option Description Back up my data Enable backup for application data Wi Fi passwords and other settings to Google servers Backup account Select the account used to back up data Automatic restore When reinstalling an application backed up settings and data will be restored Reset all Reset all settings and delete all data on ...

Page 374: ...ttings 2 Touch Backup reset The Backup reset menu opens 3 Set options The Backup reset settings are applied and saved If you re performing Reset all follow the prompts to confirm the data removal The phone will erase all data and reboot Settings 364 ...

Page 375: ...to unmount the microSD card to avoid losing any data you may have stored on it From home touch Settings Storage Unmount SD card to unmount the storage card 1 From the Backup reset menu touch Reset all 2 Read the factory data reset information page and touch Reset phone Settings 365 ...

Page 376: ...t will run through the Hands Free Activation and update processes again When finished you will see the Welcome screen and Setup application See Complete the Setup Screens to start over Accounts The Accounts settings menu lets you add and manage all your email social networking and picture and video sharing accounts Settings 366 ...

Page 377: ...home touch Settings 2 Touch Add account An Add account window appears 3 Touch an account type and then follow the onscreen instructions to add the required account information The account is added to the accounts list Settings 367 ...

Page 378: ...unts 1 From home touch Settings 2 Touch an accounts account name The account settings menu appears 3 Select your account settings and then update the settings you want to change The account options are updated Settings 368 ...

Page 379: ...te and time automatically via the connected wireless network Automatic time zone Set the timezone automatically via the connected wireless network Set date Set the date manually only available when Automatic date time option is disabled Set time Set the time manually only available when Automatic date time option is disabled Select time zone Set the time zone manually only when Automatic time zone...

Page 380: ...me touch Settings 2 Touch Date time 3 Set available date time options Your date time settings are applied and saved Accessibility Settings The Accessibility menu lets you enable and manage accessibility related applications Settings 370 ...

Page 381: ...ally when the phone is rotated Speak passwords Set the phone to read passwords as they are entered Accessibility shortcut Control whether your device recognizes a gesture to quickly enable accessibility features To use the gesture press and hold the Power key until you hear a sound or feel a vibration then touch and hold two fingers on the screen until you hear an audio confirmation Hearing aids E...

Page 382: ...ions 1 From home touch Settings 2 Touch Accessibility 3 Set available accessibility options Your accessibility settings are applied and saved Printing The Printing screen configures settings for cloud printing etc Settings 372 ...

Page 383: ...The printing screen appears 3 Follow the onscreen instructions Activate This Device The Activate this device menu lets you activate a new phone or use additional self service options such as checking the status of an in service phone Settings 373 ...

Page 384: ...tivate this Device The Device Self Service menu appears 3 Follow the onscreen prompts to activate your phone or review your summary Your phone activates If already activated on an account you will see a usage and plan summary Settings 374 ...

Page 385: ...e menu lets you access important phone information search for and apply updates and view legal and safety information About Phone Overview The following About Phone items may be reviewed or set About Phone Item Description Status Check your phone s status Adjust sensitivity of sensor Adjust the sensitivity of sensor Legal information Check copyright information terms of use etc Regulatory informat...

Page 386: ...About Phone Item Description SW version Check the phone s software version Access About Phone Options 1 From home touch Settings 2 Touch About phone 3 Select or view available options Settings 376 ...

Page 387: ...and microSDXC Logo are trademarks of SD 3C LLC Google Google logo Android Android logo Google Play Google Play logo Google Google logo Google Settings Google Settings logo Gmail Gmail logo Google Calendar Google Calendar logo Google Maps Google Maps logo Google Chrome Google Chrome logo Google Voice Search Google Voice Search logo Picasa YouTube YouTube logo Google Drive Google Drive logo Google S...

Page 388: ...is unstable Answer If your phone freezes or you cannot operate it you can force your phone to turn off Press and hold the Power key for 8 seconds or more Answer Release the Power key once your phone vibrates Your phone turns off Question Operation is unstable after a new application was installed Answer The newly installed application may be the cause Uninstall the application in Safe mode See Uni...

Page 389: ...long period Calling where signal is weak or being out of service area uses a lot of Battery Answer Your phone s usable time is decreased by frequently using the Mobile Light or functions operations that emit sound frequently using data communication etc with external devices increasing the screen brightness or setting long times for the screen etc to remain lit Question Cannot install applications...

Page 390: ...estion SIM card is not recognized Answer Is the SIM card installed properly Is it installed in the right location and orientation Turn off your phone check whether the SIM card is installed properly and then turn your phone on again If this does not remedy the problem the SIM card may be damaged Answer Are there any fingerprints etc or other soiling on the gold IC chip on the SIM card Remove the S...

Page 391: ...utes 4G TDD Approx minutes CDMA Approx minutes Continuous Standby Time 4G FDD Approx minutes 4G TDD Approx minutes CDMA Approx minutes Charging Time Approx minutes Dimensions Approx x x mm Maximum Output 4G W CDMA W Communication Speed XXXXX Up to xx Mbps downlink up to xx Mbps uplink XXXXX Up to xx Mbps downlink up to xx Mbps uplink Battery Specifications Item Description Voltage V Type Lithium i...

Page 392: ...rint com mysprint Voicemail Password You ll create your voicemail password when you set up your voicemail See Voicemail Setup for more information on your voicemail password Data Services Password With your Sprint phone you may elect to set up an optional data services password to control access and authorize purchases For more information or to change your passwords sign on to sprint com mysprint...

Page 393: ... listings movie listings or showtimes driving directions restaurant reservations and major local event information You can get up to three pieces of information per call and the operator can automatically connect your call at no additional charge There is a per call charge to use Sprint 411 and you will be billed for airtime From home touch Phone and then touch Sprint Operator Services Sprint Oper...

Page 394: ...01 Turn on or off 289 Bookmark 179 Brightness 346 Browser Bookmark 179 History 180 Launch connection 178 Settings 184 Tabs 182 Calculator 242 Calendar 243 Add event 244 Sync Exchange ActiveSync calendar 250 View events 246 Call Alerts 224 Preset text feature 226 Reply 226 Send 225 Call Forwarding 104 Call Logs Make call from 94 Call settings 328 Call Settings 105 Call Settings menu 105 Call Waitin...

Page 395: ... number 217 Send Call Alerts 225 Settings 232 Display settings 346 Drag 21 Editing Text 48 Email Add account 160 Add Exchange ActiveSync account 164 Compose and send 166 Delete account 171 Manage inbox 173 Open new message 168 Send Gmail 145 Setup 160 Share pictures 198 View and reply 169 Emergency Numbers 88 Encrypt Device 357 Encrypt SD Card 357 Enhanced 9 1 1 E9 1 1 89 Enter Text 41 Exchange Ac...

Page 396: ...all Screen Layout 91 Incoming Call Answer 89 Mute 89 Reject 90 Reject and send message 90 Input Settings 368 International Service Contact Sprint 315 International use Access voicemail 313 Communication methods 301 Set carrier 303 Voicemail Access Number 311 Internet 124 Invites 232 Reply 232 Key Layout 5 Keyboard Default settings 368 Google 42 Swype 44 Touchscreen 41 Language 368 Language Setting...

Page 397: ...Play Music Screen Layout 261 Play Store 58 Find and install apps 59 Plus Code Dialing 308 Pointer Speed 369 Power Key 5 Power Off 19 Power On 18 Printing 380 Quick Settings Menu Layout 80 Reject call and send message 90 Reject Incoming Call 90 Rotate 22 Save Direct Connect number 217 Save a Phone Number 109 Scout 237 Screen Landscape 29 Portrait 29 Screen Lock 68 359 Disable 364 Options menu 366 S...

Page 398: ...oard 41 Turn off 68 Turn on 68 Troubleshooting 386 TTY Mode 319 Turn Device Off 19 Turn Device On 18 Twitter 255 Typing 41 USB Connection Settings 351 Video Camera Record video 189 Videos Record 189 Share via Bluetooth 201 Share via Facebook 203 Share via messaging 200 Share via YouTube 207 View 193 Visual Voicemail 97 Listen to multiple messages 98 Options 99 Review 98 Set up 97 Settings 100 Voic...

Page 399: ...Calls to landline phones 309 Make and receive 308 YouTube 258 Share videos 207 Zoom 22 Index 389 ...

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