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Troubleshooting

87

Unable to Scan the Image

If you cannot scan the image, refer to the check list shown below.

CHECK1

Is your application compliant to TWAIN?

If your application is not compliant to TWAIN, the
application cannot acquire images. Make sure that your
application is compliant to TWAIN.

CHECK2

Have you selected the TWAIN driver of this
unit on your application?

Make sure that the "SHARP TWAIN AJ1" is selected
on your application.

Reference:

Starting the SHARP TWAIN driver

CHECK3

Have you specified all scanning
preferences appropriately?

Setting a large area with full colour together with a high
resolution setting, makes the data size large, resulting
in extended scanning times. It is recommended to set
the scanning preferences depending on the type of
original to be scanned, i.e., Text, Text/Graphics,
Photograph, Colour, Black & White.

CHECK4

Is there enough computer memory?

Your computer may not have enough available
memory to hold the document you want to scan. Lower
the resolution rate.

CHECK5

Is the AJ-6000 series driver installed
successfully?

You cannot scan with the unit when AJ-6000 series
driver is not installed in your computer.
Refer to "INSTALLING THE SOFTWARE" in the
Setup Guide and Operation Manual to reinstall the AJ-
6000 series driver.

CHECK6

Is the "SHARP TWAIN AJ1" driver installed
properly?

If you cannot scan normally even after verifying
CHECK1-CHECK5,

uninstall the AJ series utility

and

then reinstall it.

Reference:

When you reinstall the AJ series utility,
check the "Utility Software" option,
following step 4 of "INSTALLING THE AJ-
6000 SERIES SOFTWARE" in the Setup
Guide and Operation Manual.

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Summary of Contents for AJ-6010

Page 1: ......

Page 2: ...can Preferences Main Tab 39 Professional Scan Preferences Image Tab 41 Professional Scan Preferences Preference Tab 43 Standard Mode Setting Dialog Box 44 Preview Screen 45 Setting the Scanning Area Variation Preview Screen 46 Default Settings for the SHARP TWAIN Driver 47 Outline of the AJ Series Utility 48 Copy JX2 49 Button Manager 59 Time to Change the Ink Tank 66 Changing the Ink Tank 67 Test...

Page 3: ... various pages Takes you forward page by page Takes you back page by page To return to the previously viewed page from the page displayed by clicking a reference topic click the button on the menu bar of the Acrobat Reader Following links Links can connect parts of a document to other parts for further information In this document green coloured letters are linked areas To follow a link select the...

Page 4: ...he data The five tabs of this printer driver are shown below By clicking the tabs displayed above you will jump to a detailed description The items shown below can be setup on each tab Tab Name Setup Items Main Orientation Copies Order N Up Printing Current Settings Paper Paper Selection Custom Paper Paper Size Fit To Paper Size Zoom Advanced Output Type Print Quality Media Type Maintenance Waterm...

Page 5: ...e Printer Driver using the Start Button 1 1 1 1 Click the Start button 2 2 2 2 Select Settings and click Printers 3 3 3 3 Click the SHARP AJ 6010 printer driver icon in the Printers window and from the File menu select Properties 4 4 4 4 Click the Setup tab The properties dialog box will appear Refer to the Windows manual or help file for more information on the General tab Details tab Color Manag...

Page 6: ...d Click the Start button select Programs select Accessories and then click WordPad Reference Starting the Printer Driver using the Start Button 1 1 1 1 Go to File menu in WordPad and select Print 2 2 2 2 Select SHARP AJ 6010 from the Printer Name drop down list 3 3 3 3 Click the Properties button to open the properties dialog box If the dialog box is setup through an application all settings will ...

Page 7: ... box Cancel button Click this button to exit the dialog box without making any changes to the settings Apply button Click to save your settings without closing the dialog box Check box Click this option to activate deactivate each function Quit button Click this button to quit the properties dialog box Defaults button Returns settings to default mode of the tab Refer to the information page for ea...

Page 8: ...ows you to set N Up Printing option Set the number of copies between 1 50 On the above screen click on options shown in the green boxes to make additional changes Select the orientation for your documents Displays important print settings Use the scroll bar to check these settings When multiple copies are printed this setting allows you to set the order Returns all user modified settings back to d...

Page 9: ... order of your documents Collate When multiple copies are printed this setting places each copy in numerical order Reverse Order Check this box to print documents in reverse order For more detailed information refer to the table below Example When printing out two copies of a three page document If Com10 DL C6 or Invitation A2 is selected for the Paper Size setting and set to Landscape the paper w...

Page 10: ... through your application from Letter Legal Executive A4 A5 A6 B5 Index card 3 x 5 Index card 4 x 6 or Index card 5 x 8 The illustrations above assume that the Original Size is set to the same size as the document size of your application Orientation Portrait Landscape N Up Printing 4 Up 2 Up If Original Size is not set to the same size as the document size of your application the output will not ...

Page 11: ...ource Allows you to customize the size of the paper Enlarges reduces the image to fit to the size of paper in the printer Allows you to reduce or enlarge the size of the print Returns all user modified settings back to default settings of this tab Paper Selection Tray Paper Size A4 or Letter Fit To Page Off Zoom 100 On the above screen click on options shown in the green boxes to make additional c...

Page 12: ... page The document size must be smaller than the selected loaded paper If not printing will occur over the edge of the paper causing the machine to become internally dirty Ledger A3 or B4 sized paper can not be loaded in this printer The print image should be reduced by the Fit To Paper Size or Zoom setting N Up Printing Fit To Page and Zoom settings are not available when you select COM10 DL C6 I...

Page 13: ...e listed on the drop down options of Fit To Paper Size Example Print A4 on A6 Zoom Allows you to reduce or enlarge the size of the print from 25 to 200 in 1 increments 100 button Click to return to 100 default setting To utilise this option the Paper Size option must be set to Custom Paper sizes larger than 215 9mm x 355 6mm 8 5 x 14 cannot be used in this printer You can print the image by using ...

Page 14: ...ty guaranteed area Quality guaranteed area Guaranteed area is inside 19mm from the top bottom edge of the paper and 10mm from the right left edge of the paper Printable area The void area of the printer driver is 3mm from the paper edges The print quality may be degraded outside the guaranteed area according to the contents of your document 19mm Quality guaranteed area Printable area Printable are...

Page 15: ...or greyscale Click to access maintenance options Returns all user modified settings back to default settings of this tab Output Type Colour Print Quality Normal Media Type Plain Customize printer output quality to suit your needs Open to set output quality and adjust colours On the above screen click on options shown in the green boxes to make additional changes ...

Page 16: ...g graphics or illustrations with high speed This option provides a lower print quality than Normal or Best This option offers you normal print quality with normal print speed Select this option when you want to get high print quality for photographs or images The print quality also depends on the specified loaded paper type Media Type Description Media Usage Plain Normal office paper copier paper ...

Page 17: ...ngth 50 Blue Strength 50 By selecting ICM both the Image and Colour Balance options become disabled The ICM setting is unavailable with Windows 95 To print a document containing text data make sure to keep the values of Red Strength Green Strength and Blue Strength above 50 When set under 50 background of characters in your document may be printed in a different colour Allows you to select the Col...

Page 18: ...a watermark from 6 to 500 points Use the scroll bar to set the print angle of a watermark from 90 to 90 The angle can be set in 15 multiples Returns all user modified settings back to default settings of this tab Watermark None On First Page Only Off Move the location of the watermark using the scroll bar Click this button to centre a watermark in the middle of the document You cannot type the des...

Page 19: ...rmark from the drop down list select it and click this button Edit Colour button For setting the colour of a watermark click this button to display the Color dialog box For more information on this dialog box click the button and then point and click on the item that you want information on Edit Fonts button To adjust the font style of a watermark click this button to display the Font dialog box F...

Page 20: ...operties 18 Version Tab Settings Information about the printer driver version is shown on this screen About button Click this button to display the About dialog box for information on the driver name and version ...

Page 21: ... print data from your computer Printing Exit printing Load paper into the paper tray Reference For more detail refer to the LOADING PAPER INTO THE PAPER TRAY in the Setup Guide and Operation Manual Load paper onto the bypass tray and then press the START button Reference For more detail refer to the LOADING THE BYPASS TRAY WITH PAPER in the Setup Guide and Operation Manual Open the printer driver ...

Page 22: ... Print from the application s File menu Make sure that SHARP AJ 6010 is selected as the current printer and then click the Properties button The properties dialog box will open Reference See the Starting the Printer Driver through an Application for details on how to open the properties dialog box 3 3 3 3 Click the Paper tab and select A4 from the Paper Size drop down list Reference Paper Tab Sett...

Page 23: ...on To print a single copy of a document in portrait orientation confirm the Portrait option in the Orientation and 1 in the Copies box Reference See the Main Tab Settings for information on setting preferences 5 5 5 5 Click the OK button in the Print dialog box Printing starts according to your preferences ...

Page 24: ...erence See the Starting the Printer Driver through an Application for details on how to open the printer driver How to Print a Watermark From the Watermark drop down list select the watermark for example CONFIDENTIAL you wish to print on your document and click the OK button Reference See the Watermark Tab Settings for details on how to create your own watermarks Print sample ...

Page 25: ...driver can adjust the zoom ratio for printing according to the paper loaded in the printer To use this function select the Paper tab from the properties dialog box of the printer driver check the Fit To Page selection box and then select the document Paper Size from the drop down list Set the currently loaded paper size as indicated under the Fit To Paper Size setting drop down list Reference See ...

Page 26: ...n list of Original Size setting that has been selected for the document size specified through your application Reference See the Main Tab Settings for details on the N Up Printing option 2 Up Printing 2 Up printing places two pages of the document stack onto a single printed page 4 Up Printing 4 Up printing places four pages of the document stack onto a single printed page By selecting the N Up P...

Page 27: ... area set the Print Quality option to Best 3 3 3 3 In the Quality area set the Media Type option to Photo The result of setting the preferences as shown from Step 1 to Step 3 are displayed below When loading photo paper into the paper tray insert the glossy side face down When loading photo paper into the bypass tray insert the glossy side face up If required you may adjust the image or colour bal...

Page 28: ... print status window contains status window and three tabs The status window displays Normal Warning and Fault type messages Reference Print Status Window Functions Understanding Error Messages Maintenance Tab Options Tab Starting the Print Status Window The default setting of the print status window is to open automatically when printing starts To open the print status window while the printer is...

Page 29: ...tus window Status window Provides details on the current status of the print job Document Name Displays the name of the active print job Help button Click this button to display help file for the print status window Status icon This icon informs you of the print status Reference Understanding Error Messages Tab Index which allows you to switch between the three setup screens Cancel Job button Clic...

Page 30: ...con Refer to the table below for an explanation of the printer condition Program icon Status icon Condition None Normal Fault Printing has stopped because of a problem Follow the instruction on the status window to solve the problem immediately Warning A problem requires your attention Follow the instruction on the status window to solve the problem as soon as possible ...

Page 31: ...r the dialog box for selecting which print head to clean appears click the OK button Reference Cleaning the Print Head Test print head Click the Start button to print a test page which lets you check the print quality After the confirmation dialog box appears click the OK button Reference Test Print Head Print alignment patterns Click the Start button to print a test chart to align the print head ...

Page 32: ...atically at the start of the print job It will close automatically when the print job is finished Always display Print Status Window The print status window will be displayed all the time It will stay open even after the print job is finished Print Status Window Off The print status window will not be displayed even while printing if this option is selected About button Click for details on the ve...

Page 33: ...ing a Peer To Peer connection Our explanation shown below is based on the following assumptions there is an established network in place With Peer To Peer connections the print server is a client to which a printer is directly connected and a Client is any computer which is connected to the same network Shared printer Client Client Client Client with shared printer Shared Printer Settings Client S...

Page 34: ...on in the Network dialog box 6 6 6 6 Double click the printer icon in the control panel 7 7 7 7 Right click the SHARP AJ 6010 printer driver icon and select Sharing from the pop up menu 8 8 8 8 Enable the check button for sharing input your preferences and click OK button You have completed the setup procedures for the shared printer Reference Client Settings If a message appears asking you to res...

Page 35: ...10 printer driver icon and select Properties from the pop up menu 3 3 3 3 Click the Details tab and click the Add Port button 4 4 4 4 Type the port name as shown below or click Browse button and double click Server s computer name and then click Sharp 5 5 5 5 Input your options and click the OK button For information on the various preferences available click the button located at the top right of...

Page 36: ...Displays preview image allowing you to set the scanning area Variation preview screen Displays nine different preview images allowing you to set Brightness and Contrast Professional screen Use three tabs for scan setting in detail Click any of the screens displayed above to jump to its detailed description TWAIN is an industry standard for interface of image data processing devices including scann...

Page 37: ...and click the Select button 3 3 3 3 Select Acquire Image from the File menu or click the Acquire button to display the SHARP TWAIN driver The SHARP TWAIN driver will appear The method for starting the SHARP TWAIN driver differs depending on the type of application Refer to the manual or the help file of your application If you use more than one scanning device select the scanner you want to use th...

Page 38: ...ea follow the steps on the Preview Screen or use the Auto Scan Area Judgement button or Image Area To set the scan preferences use the four buttons displayed on the Standard screen To set your scan preferences in detail go to the Professional screen To adjust the brightness and contrast of the scanned document refer to Variation Preview Screen 5 5 5 5 Click the Scanning button after setting your p...

Page 39: ...nning button Click to scan a document or image according to your preferences Before clicking the Scanning button check if your preferences are set correctly Scanning Mode menu Switch the scanning mode between the Standard and Professional screen Reference Standard Scan Preferences Professional Scan Preferences Preview Screen button Variation Preview Screen button Switch the display between the Pre...

Page 40: ...ional screen Click the Preference tab and then click the Standard Mode Setting button When the Auto Threshold setting is activated the preview image may be different from the scanned image When the Auto Threshold setting is deactivated the B W Threshold will be 128 Button Monitor Photo FAX OCR Possible usage Sets preferences for a scanned item to be displayed as desktop image or showed on screen S...

Page 41: ...e for Resolution and the size of the scanning area On the above screen click on options shown in the green boxes to make additional changes Resolution Use to set the scan resolution Click the button and select from 75 150 300 600 or input the required figure into the box 50dpi 9600dpi The available values vary depending on the size of the scanning area If you want to scan with high resolution set ...

Page 42: ...nternet as the size of 256 colour data is smaller than full colour data Greyscale Makes a greyscale image Produces an image like a black and white photograph in 256 levels Select this option when you send a document which has photograph or illustration such as pamphlets or catalogues through facsimile Mono Diffusion Scans a document using black and white creating a half tone image Select this opti...

Page 43: ...or scanning are automatically adjusted to the most appropriate setting Auto Threshold button When using the Mono 2 gradation colour mode to scan a document click this button and the threshold setting is automatically adjusted to the most appropriate setting The B W Threshold setting will also change automatically after adjusting this preference Edge Set the method for processing the edge of scanne...

Page 44: ...Edge is shaded off Setting Explanation For Printer Sharp s original colour matching function matches colours with the printer For CRT Sharp s original colour matching function matches colours displayed on a CRT monitor For LCD Sharp s original colour matching function matches colours displayed on a LCD monitor ICM Select to utilise Windows standard colour management system This setting is unavaila...

Page 45: ...ory Defaults button Click this button to display the dialog box shown below and click the OK button to return the preferences shown on the Standard and Professional screens back to the default settings Save User Settings button Click to save settings changed on the Professional screen Insert a file name in the Save User Settings dialog box and click the Save button to save your settings except for...

Page 46: ...mode from Full Colour 256 Colour Greyscale Mono Diffusion and Mono 2 gradation Reference Refer to the Colour Mode for details on each setting Resolution Click the button to select the desired resolution from 75 150 300 and 600 or input the required figure into the box 50dpi 600dpi Auto Threshold When Mono 2 gradation is selected for Colour Mode setting check this option to automatically set the th...

Page 47: ... mouse button If the variation preview screen is displayed switch to the preview screen by clicking the Preview Screen button To cancel the selected area to be scanned click a spot outside the scanning area or double click a spot inside the area Displays the colour mode resolution and size of the data Altering the scanning area The symbol will appear when the cursor is placed on the left or right ...

Page 48: ... button to display the preview screen Brightness Contrast The figure shown on the left at the bottom of each individual preview image indicates the brightness level for scanning The figure on the right displays the contrast level Displays the colour mode resolution and size of the data Click the most appropriate image from the nine image options displayed for the Brightness and Contrast levels sho...

Page 49: ...Greyscale Resolution 200dpi OCR Colour Mode Mono 2 gradation Resolution 300dpi Auto Threshold On Setting Default setting Colour Mode Full Colour Resolution 150dpi Image Area Custom Zoom 100 Setting Default setting Auto Contrast Brightness Adjustment On B W Threshold 128 Reverse Off Edge Soft Colour Matching For Printer Setting Default setting Interactive On Standard Mode Setting The Colour Mode an...

Page 50: ... more useful to fit various office works This page shows the outline of these AJ series utilities To show each function click the icon of the utility you require information on Copy JX2 Enables you to make enlarged prints of a part of image and print multiple copies on a sheet Button Manager Enables you to make detailed settings for a scanning job using the SCAN button of this unit ...

Page 51: ...JX2 Change Preview button Select the preview to be displayed from Scan Preview and Print Margin Settings Preview area Specify the clipping area after selecting the Scan Preview on the Change Preview button shown above To specify the margin select Print Margin Settings on the same button Watermark button Special Setting button Information area General setting area Copy and Scan preview stop button ...

Page 52: ...lipping area by the mouse or to General Setting for the detail of how to set basic scanning preferences To set more detailed preferences follow steps 1 and 2 shown below 1 1 1 1 To setup more detailed preferences click the Special Setting button Reference Special Setting 2 2 2 2 If you want to insert a watermark click the Watermark button When the watermark setting dialog box in the printer driver...

Page 53: ...e document Reference Refer to Printer Properties for the detail of the printer settings dialog box Contents of the Information Area If you want to cancel a print job click the Copy and Scan preview stop button or press the Esc key If you have already sent the print data to the printer driver follow the printer driver instructions to cancel print job Image Size Information Displays the size of clip...

Page 54: ... width 5 6cm 2 2 C Space between each image width 1 3cm 0 5 D Top margin Printer driver s top margin E Frame height 3 8cm 1 5 F Space between each image height 1 3cm 0 5 X Number of landscape images 3 pages Y Number of portrait images 5 pages Background Colour button Click this button to add a background colour to the printed frame Click the button to display the Color dialog box and set the colou...

Page 55: ... and the previously shown preview screen will appear 4 4 4 4 Click the Start button The printer settings dialog box will open Set the print conditions as required Click the OK button Printing will be started after scanning the document To show the Image Repeat settings screen again click the Image Repeat button and then select On from its drop down list ...

Page 56: ...s the clipping area 5 5 5 5 After selecting the clipping area release the mouse button By setting the clipping area the Scan Size setting will revert to the Custom The settings of the Zoom Mode and the Page Layout will return to the default settings To cancel the clipping area double click a spot on the preview image Enlarging Reducing the Clipping Area The symbol will appear when the cursor is pl...

Page 57: ...decided by entering a figure in A 2 2 2 2 Enter an appropriate figure in the Top Margin D box to specify both top and bottom margins The value for the Bottom Margin F is automatically decided by entering a figure in D 3 3 3 3 After entering appropriate figures in A and D click the Apply button The paper size indicated on the Print Margin Settings screen is the size which has been selected through ...

Page 58: ...of the five buttons indicating the level of brightness located above this button Select the desired brightness from Darkest Dark Normal Default setting Light Lightest settings Zoom Mode button Click the Zoom Mode button to set the reduction enlargement ratio using the drop down list Colour Mode button Scan Size button Zoom Mode button Brightness button Setting Contents Full Colour The computer can...

Page 59: ...ity button Page Layout button Optional scan source button Save Load settings button Image Repeat button Printer Settings button On the above screen click on options shown in the green boxes to make additional changes Setting Contents Fast 75dpi Normal 300dpi Default setting Best 600dpi Setting Contents Normal Prints image at top left of the page Centring Prints image in the centre of the page Defa...

Page 60: ...RP AJ 6010 is selected as a printer to be used click the Properties button and after setting the necessary items click OK button to close the dialog box For the detail of printer setting refer to Printer Properties Setting Contents Save Settings Select to save the Copy JX2 settings Enter a file name using the save settings dialog box and click the Save button to save all settings except the image ...

Page 61: ...enu options Scan menu Function Explanation ScanMenu 1 File Starts Sharpdesk automatically and then sends scanned image to the desktop of Sharpdesk ScanMenu 2 Email Starts your Email software automatically and then sends scanned image to the Email software as an attachment ScanMenu 3 FAX Starts your PC FAX software automatically and then sends scanned image to the PC FAX software ScanMenu 4 OCR Sta...

Page 62: ...s button to display the help file for the Button Manager Apply button Click to save your settings without closing the dialog box Cancel button Click this button to exit the dialog box without making any changes to the settings OK button Click to save your settings and exit the dialog box Some applications may limit your choice of settings Scan Setup area Set the scan conditions On the above screen...

Page 63: ...d pop up menu The setting screen of the Button Manager will open 3 3 3 3 Click the tab of the scan menu you want to set up 4 4 4 4 Set up the start up application in the Application Selection area Reference Application Selection Settings 5 5 5 5 Set up the Colour Mode Edge Enhancement and other scan settings in the Scan Setup area Reference Scan Setup Settings 6 6 6 6 Click the OK button You have ...

Page 64: ...n the colour mode is set to Monochrome and this option is checked on the black and white tone is reversed Edge Enhancement Set the scan quality of the outline of the image here Click the button to select from None Soft Sharp and Normal When the colour mode is set to Monochrome this option is unavailable Only Monochrome is available when OCR is selected in the Application Selection area Scanning Ar...

Page 65: ...me box The file name is created automatically Email settings File Format Select the format for the scanned image here Click the button to select from BMP and TIFF The file name is created automatically To specify the file format on your Mail application To open your MAPI compliant Mail application automatically by selecting Email setting set the necessary preferences on your Mail application befor...

Page 66: ...s for Word do not appear Application settings Start Up Application Displays the path for the selected application Refer button Select the application Click the Refer button to open a dialog box on which you can select the application Start Up Option Specify initial settings for the selected application File Format Select the format for the scanned image here Click the button to select from BMP and...

Page 67: ...ll Colour None A4 75dpi For CRT FAX Greyscale None A4 200dpi For CRT OCR Monochrome Not available A4 300dpi Not available Word Full Colour None A4 75dpi For CRT Application Full Colour None A4 75dpi For CRT Function Dynamic Threshold Reverse Background Removal File Not available Not available Off Email Not available Not available Off FAX Not available Not available Off OCR On Off On Word Not avail...

Page 68: ...age indicates the colour of the empty ink tank see sample message below replace the ink tank indicated in the message Out of ink xxxx One of the ink colours including cyan yellow magenta and black is displayed as xxxx in this message The Ink low error message is displayed on the print status window When an ink tank is near empty the status icon on the print status window is changed into If the Ink...

Page 69: ...d Operation Manual for more detail on how to open the front cover 2 2 2 2 Open the maintenance cover 3 3 3 3 Remove the old ink tank While pressing the tab forward remove the ink tank During ink tank replacement if the front cover is left open for more than 8 minutes the carriage will automatically return to its home position Do not put your hands into the unit until the carriage stops at the cent...

Page 70: ...he tape Do not touch the uncovered opening on the ink tank as ink will get on your hands Ensure that there are no pieces of tape remaining on the ink tank Example Removing the tape of the yellow ink tank Example Inserting the yellow ink tank Properly align the tab when inserting the ink tank Make sure that each tab securely locks the ink tank by pressing here Do not touch this area The unit may no...

Page 71: ...t cover and confirm that all the ink tanks are properly inserted 9 9 9 9 Follow the message on the operation panel to complete the ink tank replacement Reference For more detail refer to THE INK TANK in the Setup Guide and Operation Manual 10 10 10 10 Print a test page to check if the unit prints properly Click the Start button of Test print head found in the Maintenance dialog box of the print st...

Page 72: ...e printed 5 5 5 5 Check the result of the test page If the print quality is poor go to the next step 6 6 6 6 Click the Start button of Auto head cleaning to clean the print heads If you cannot get a good result printing a test page even after cleaning the print head five times change the print head Reference Cleaning the Print Head 7 7 7 7 Change the print head Replace the black print head if whit...

Page 73: ...e black print head and the colour print head Cleaning the print head will begin 4 4 4 4 Click the Start button of Test print head and then click OK button on the confirmation dialog box to print a test page 5 5 5 5 Check if the test page was printed cleanly If print quality is poor return to step 2 and follow the procedures again Reference If print quality is still poor refer to Changing the Print...

Page 74: ... in the unlocked position The carriage will automatically move to the centre position Reference See INSTALLING THE PRINT HEADS AND THE INK TANKS in the Setup Guide and Operation Manual for more detail on how to open the front cover 2 2 2 2 Open the maintenance cover 3 3 3 3 Raise the print head latch Raise the latch until it comes to a complete halt Do not put your hands into the unit until the ca...

Page 75: ...e the new print head from its protective case 6 6 6 6 Insert the new print head 7 7 7 7 Lower the print head latch Lower the latch until it is properly fixed into position Do not touch the metal portion of the print head Doing so may lead to improper printing or damage to the unit Be careful not to damage the print head If any part is damaged the unit may not work properly ...

Page 76: ...e the ink tank replacement Reference For more detail refer to THE PRINT HEAD in the Setup Guide and Operation Manual 12 12 12 12 To maintain print quality after changing the print head always align the print head Click the Start button of Print alignment patterns located in the Maintenance dialog box of the print status window to align the print head Reference Aligning the Print Head 13 13 13 13 P...

Page 77: ... Click the Start button of Print alignment patterns 4 4 4 4 Click the OK button The Align print head dialog box will appear and a test chart will be printed 5 5 5 5 Check the test chart results and change the preferences to the best setting for each pattern 1 1 1 1 Select a pattern sample for Pattern A Seventeen block figures with a vertical line on each vertical side are printed in pattern A Of t...

Page 78: ...lines are printed in pattern C and pattern D Of the thirteen lines determine which line is the straightest and select the corresponding number 6 6 6 6 Click the OK button in the Align print head dialog box The print head will align itself 8 7 6 5 4 3 2 1 0 1 2 3 4 5 6 7 8 Example 6 8 B 6 5 4 3 2 1 0 1 2 3 4 5 6 6 Example 1 Straight line Cracked line C or D If you cannot find any satisfactory patte...

Page 79: ...ile using Copy JX2 or Button Manager first refer to the error messages and the help file If you cannot solve the problem remove the AJ series utility software and then reinstall it Check Your Computer Failed to Install the AJ 6000 Series Driver USB Interface Check the Connection between the Unit and Computer A 1 2 B C C B A Nothing Prints Uninstalling the Printer Driver Faint Uneven or Smeared Pri...

Page 80: ...is supported by your computer CHECK2 Is the interface cable connected securely Check if the interface cable is securely plugged into the connectors of the unit and computer It is also advisable to ensure that the connector pins are not bent Reference See CONNECTING THE INTERFACE CABLE in the Setup Guide and Operation Manual for more details on interface connection CHECK3 Are any other USB peripher...

Page 81: ...nning If you are still unable to print or scan install more memory into your computer CHECK2 Is your hard disk fragmented When data is frequently stored deleted the hard disk may become fragmented causing a reduction in printing or scanning speed In this case it is recommended to defragment your hard disk You may use the Windows tools or a commercially available hard disk defragmenting tool CHECK3...

Page 82: ... the Device Manager tab The last item listed in the Device Manager should be Universal serial bus controller 3 3 3 3 Click the icon beside the Universal serial bus controller Two items will display your Controller chipset type and Root Hub If these items appear you can use USB port If the Universal serial bus controller shows a yellow exclamation point or does not appear you must check your comput...

Page 83: ...on the option list refer to INSTALLING THE SOFTWARE in the Setup Guide and Operation Manual to reinstall the AJ 6000 series driver CHECK2 Is your printer selected correctly in the current application for the print job When choosing Print from the File menu located in applications be sure you have selected the SHARP AJ 6010 displayed in the Print dialog box CHECK3 Has the printer driver been instal...

Page 84: ...TALLING THE PRINTER DRIVER in the Setup Guide and Operation Manual 1 1 1 1 Click the Start button select Settings and then click Printers 2 2 2 2 Right click the SHARP AJ 6010 printer driver icon and select Delete from the pop up menu 3 3 3 3 Click the Yes button in the confirmation dialog box You have successfully completed uninstalling the printer driver Before uninstalling the printer driver cl...

Page 85: ...g in the Advanced tab is set to Draft you can print at higher speed but print quality may suffer as a result Specify another setting and then print again CHECK3 Did you get a clear result for your test page Print a test page to check the print quality To print a test page click the Start button of Test print head on the Maintenance tab of the print status window Reference Test Print Head If the pr...

Page 86: ...ou correctly select the desired value for N Up Printing Confirm the selected value for Original Size when 2 Up or 4 Up has been selected for N Up Printing If you have selected a smaller paper size than the document size of your application the image outside the printable area is not printed CHECK4 Is the paper loaded correctly If a document is physically damaged as it is output or the image is ske...

Page 87: ... located in the properties dialog box and check if the Print Quality option is set to Sharp Special Normal or Best If you change the setting from Draft to any other option and printed lines are still poor go to step 2 Reference Advanced Tab Settings 2 2 2 2 Align the print head Click the Maintenance tab of the print status window and then click Start button of Print alignment patterns to align the...

Page 88: ...ur print option Click the Advanced tab in the properties dialog box and change the Output Type setting to Colour Reference Advanced Tab Settings CHECK2 Does the application you are using support colour printing Some applications may not support colour printing Use an application that supports colour printing For more information see your application s manual or help file ...

Page 89: ...o set the scanning preferences depending on the type of original to be scanned i e Text Text Graphics Photograph Colour Black White CHECK4 Is there enough computer memory Your computer may not have enough available memory to hold the document you want to scan Lower the resolution rate CHECK5 Is the AJ 6000 series driver installed successfully You cannot scan with the unit when AJ 6000 series drive...

Page 90: ...value for the B W Threshold setting When you scan with Mono 2 gradation colour mode make sure that a suitable value is specified for the B W Threshold setting A larger threshold value makes your output darker whilst a small threshold value makes it lighter To adjust the threshold automatically click the Auto Threshold button on the Image tab of Professional screen Reference Professional Scan Prefe...

Page 91: ...original table Reference Refer to ORIGINAL PLACEMENT in the Setup Guide and Operation Manual for the detail on how to set the original CHECK2 Have you set the original correctly on the original table Place the original on the original table in the direction as shown in the illustration below If you place the original upside down the scanned image will be reversed Align the corner of the original w...

Page 92: ...k the Start button select Programs select SHARP AJ 6000 Series select Utility and then click Deleting SHARP AJ 6000 Series Utility 2 2 2 2 Click the Yes button in the confirmation dialog box The progress of removing the AJ series utility is displayed in the progress bar 3 3 3 3 When the uninstalling process completes click the OK button 4 4 4 4 Refer to INSTALLING THE AJ 6000 SERIES SOFTWARE in th...

Page 93: ...iver 34 Output Quality Settings 15 P Paper Selection 10 Paper Size 10 Paper Tab Settings 9 Paper tray 10 Preference Tab 43 Preview Copy JX2 54 Scanning 45 Print 19 Print alignment patterns 29 Print head Alignment 75 Changing 72 Cleaning 71 Print Margin Settings 55 Print Quality 14 Print Status Window 26 Printable area 12 Printer Properties 2 Printing a Photograph 25 Printing a Watermark 22 Printin...

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