14
15
s h a r kc l e a n . c o m
s h a r kc l e a n . c o m
CARE OF THE DIRT GRIP® PAD
1
We recommend washing the pad
separately from other fabrics to avoid
picking up lint. Only use liquid detergent
(no powder detergent).
DO NOT
use any
fabric softeners or bleach. Line dry or dry
on a low dryer setting.
(fig. 15)
2
If there are loose threads on the pad,
carefully cut the threads with scissors.
DO NOT
pull on them or cut at the base.
(fig. 16)
DECALCIFYING YOUR STEAM MOP
Over time, calcium and mineral deposits
can build up and impact the performance
of your Steam Mop. To extend the life of
your product, we recommend that you use
distilled water.
ORDERING REPLACEMENT PARTS
Replacement parts and accessories are
available at sharkclean.com.
CARE OF YOUR STEAM MOP - CONT’D
fig. 15
fig. 16
TROUBLESHOOTING GUIDE
PROBLEM
POSSIBLE REASONS & SOLUTIONS
The Pro Steam Pocket®
Mop will not turn on.
Make sure the Steam Mop is securely plugged in to a working
electrical outlet.
Check the fuse or breaker.
If your unit still does not work, call Customer Service at
1-800-798-7398.
The unit will not
make steam.
Is there water in the water tank? If not, add water, following the
instructions on page 8.
If you are using tap water, we recommend switching to
distilled water.
Cannot select steam
setting/flashing blue
light remains on.
If you have already plugged in your unit, unplug and try a different
outlet. This may reset the standby mode.
Add water to the tank and press the steam control button to select
a steam setting.
If your unit still does not work, call Customer Service at
1-800-798-7398.
The Steam Mop leaves
water on the floor.
Check to see if the pad is soaked through. We recommend
unplugging the Steam Mop and changing the pad.
Make sure the pocket pad is attached correctly.
The Steam Mop
leaves white spots
on the floor.
DO NOT
leave your Steam Mop on the floor with a damp or
wet pad attached.
If you’re using tap water, we recommend switching to distilled water.
Make sure the cap is securely on the water tank.
Floors are cloudy,
streaky, or spotty
after steaming.
The pocket pad might be dirty. Flip or change the pocket pad.
If you washed the pad with powder detergent, then it may be
damaged and require replacement. Replacement pads are available
at sharkaccessories.com.
You might have left the mop in the same spot for too long.
If you have hard water, try switching to distilled water.
This residue may be left over from previous cleaners. Use the
Steam Mop a few more times to remove the residue. If this does
not work, we suggest rinsing the floor with water, letting it dry, and
then steam mopping again with a clean pocket pad. One or more
rinses generally removes the residue. A more stubborn case may
require you to rinse the floor with a mix of one part vinegar and
two parts water.
The Steam Mop
is hard to push.
Make sure the pocket pad is attached correctly.
Replace the pad if it is dirty.
