10
TOLL FREE:
1-800-798-7398
Trouble Shooting
PROBLEM
POSSIBLE REASONS & SOLUTIONS
The Light & Easy™
Steam Mop will
not turn-on.
Your steam-mop should be securely plugged into an
electrical outlet.
Check your fuse or breaker.
If your unit still does not work, call
1-800-798-7398.
Light & Easy™
Steam Mop will not
make steam.
Is there water in the water tank? If not, add water to your
steam mop following instructions on page 5.
Light & Easy™
Steam Mop leaves
water on the floor.
Is your micro-fiber cleaning pad too wet? Unplug your
steam mop and change the micro-fiber cleaning pad.
Light & Easy™
Steam Mop left
white spot on
the floor.
Do not leave your steam-mop on the floor with a damp or
wet cleaning pad.
Do you have hard water? If you do, you might want to
switch to distilled water.
Make sure the water is securely on the water tank.
Floors are cloudy,
streaky or spotty
after steaming.
The pad might be dirty, change the pad.
If you washed the pocket with powder detergent, then the
pad may have residual detergent left on it. Wash it again
with liquid detergent.
If you are cleaning in a kitchen area where there might be a
build-up of grease, use a de-greasing agent such as an all-
purpose cleaner or dish soap and paper towels to clean the
area first.
You might have left the mop in the same spot for too long.
Do you have hard water? If you do, you might want to
switch to distilled water.
This might be leftover from past cleaners used on the floor
surface. Use the steam mop a few more times and see if
the leftover cloudiness is removed.
Light & Easy™
Steam Mop is
hard to push.
Make sure the steam pad is attached correctly.
Check to see if the cleaning pad is excessively dirty.
Replace if the pad is too dirty or wet.
