Booster has no power
After installing the booster
system, you have no
signal or reception where
your boat is berthed,
moored or anchored
One of the red lights next
to the dials on your
booster is flashing.
Your booster restarted and
shut down for 15 minutes,
and is now shut down
permanently.
1. Check the outside signal closest as you can to the
outside antenna. To measure your existing cell signal:
Apple iPhoneD: dial *3001#12345#*and press Call. In
the top-left corner, a number replaces the bars.
Android devices: download apps to measure exact
signal strength, such as Network Signal Info in Google
Play store. Search "check real signal strength" to find
other cell signal measurement apps.
2. Double-check cable connections to both antennas
and booster.
3. Be sure your booster's dB gain is turned up to
50dB on each dial.
1. Turn down the dB gain on the dial
until the light goes OFF or turns yellow.
2. Be sure the inside panel antenna is facing away
from the outside antenna.
3. Use the recommended antenna separation:
Each SureCall booster is equipped with Auto Shutdown
if there's danger of cell tower interference. Your dock
or berth may be close to a cell tower. Once offshore,
use the power supply switch to restart the booster
manually.
CA-VAT-10-R / SuperHalo Cellular Booster Kit
Page 9
INTRODUCTION
TROUBLESHOOTING
Page 10
CA-VAT-10-R / SuperHalo Cellular Booster Kit
CA-VAT-10-R / SuperHalo Cellular Booster Kit
Page 11
• 50dB
8-10 ft. separation
• 47dB
5-7 ft. separation
• 44dB
3-4 ft. separation
• 40dB
1-2 ft. separation
1. Verify that the rocker switch on the power supply is
turned on and red LED is ON.
2. Connect the power supply to an alternate power source.
3. Be sure the power source is not controlled by a switch
that can remove power from the outlet.
4. Check the green POWER LED on the booster. If it is
OFF, return the power supply to SureCall. Contact tech
support at 1-888-365-6283 to receive a Return Merchandise
Authorization (RMA), email [email protected], or go
to surecall.com and log on via online support