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SerVision  

Embedded Video Gateway System Guide 

Upgrading the Firmware 

183 

Upgrading the Firmware 

From time to time, SerVision releases new firmware versions for the Video Gateway. This section explains how to 
obtain and install new Video Gateway firmware. New firmware can be installed on-site or remotely. It is 
recommended to install it on-site whenever possible. If your distributor has a 

TVG Upload Server

 to which you 

can connect, you can upgrade the firmware using the configuration utility. Otherwise, you must download the 
firmware from the SerVision website and use the 

TVG Download Utility

 to download it to the Video Gateway . 

NOTE: 

Upgrading the firmware does not change any of the unit’s settings.  

 

CAUTION: 

If the download process is interrupted in any way before it is completed, or if an incompatible 
firmware version is loaded, it may be impossible to connect to the unit in the normal way again. 
Make sure that you know in advance that you are loading the right firmware, and DO NOT 
INTERRUPT THE DOWNLOAD PROCESS once it is started. 

 

 

 

If

 

it nevertheless becomes impossible to connect to the unit after an attempt to upgrade the 

firmware, the 

Catch Boot operation

 can be used to reconnect to the unit and download the firmware 

to it again. See 

Catch Boot Operation

, page 187. 

SerVision routers have their own firmware, and this firmware may require upgrading from time to time. These 
routers are built into MVG and UVG400 units. For information about upgrading the router firmware of these 
models, see 

Upgrading Router Firmware

, page 191. 

Upgrading Firmware via a TVG Upload Server 

If your distributor has a 

TVG Upload Server

 to which you can connect, you can upgrade the firmware using the 

configuration utility. Before you begin, ask your distributor for the IP address or hostname of the server and its port. 

 

 

 

To upgrade the Video Gateway firmware from a TVG Upload Server: 

1.  In the 

Main Menu

, click 

Diagnostics

, and then click 

Upgrade Software

. The 

System Upgrade

 screen 

opens: 

Summary of Contents for MVG200

Page 1: ...Embedded Video Gateway System Guide Configuration and management guide for SerVision HVG400 UVG400 MVG200 MVG400 CVG and CVG M Video Gateway models May 2015...

Page 2: ...es no responsibility for any errors that may appear in this manual Companies names and data used in examples herein are fictitious unless otherwise noted No part of this document may be copied or repr...

Page 3: ...iguring the Monitor to Play Prerecorded Video 30 Setting the Unit Time 33 Updating the Date and Time Manually 35 Configuring Automatic Time Setting 37 LAN Settings 38 Modem 40 Video Gateway with Route...

Page 4: ...eo from the Storage Media 114 Restoring the Default Disk Allocation 116 Configuring Sensor and Activator Settings 119 Configuring Sensors and Activators 119 Configuring Sensor 1 to Switch Outlines 125...

Page 5: ...tory Settings 198 Troubleshooting 201 Appendix A Viewing Video on a CCTV Monitor TV Out 207 Using Mouse Touch Controls 209 Setting the Video Display Layout 211 Playing Back Recorded Video 212 Editing...

Page 6: ...toring large quantities of recorded video It can connect to cellular and wireless networks and also supports GPS that enables remote users to locate and track the vehicle in which it is installed MVG2...

Page 7: ...gure 1 Label representing both models of the MVG collectively Because the Video Gateway models have slightly different features their configuration is different in some cases Screenshots of the config...

Page 8: ...see Before You Begin page 6 Thus before you begin configuring the Video Gateway you should install SVMultiClient on the computer that you will use for the configuration tasks After the unit is configu...

Page 9: ...N cross cable No internet connection is required to configure the Video Gateway Once the network settings of the unit have been configured in such a way that the unit can be accessed remotely via the...

Page 10: ...n click Configure A browser window opens and displays the configuration Login screen Figure 5 Login screen 4 Fill in the User Name and Password fields Note By default the username is svuser and the pa...

Page 11: ...display the current settings in a given category and may include links from which you can access some of the lower level screens in the selected category Lower level screens are used to modify configu...

Page 12: ...ents that were detected selecting events to download to an FTP server viewing live snapshots from a camera Status Bar A status bar at the top of the screen contains the following elements Figure 8 Sta...

Page 13: ...ink in the summary screen to open the desired lower level screen The screen opens 3 Modify the settings in the settings in the screen as necessary and then click Update to store them on the unit Figur...

Page 14: ...ng the settings in the same screen if necessary just be sure to click Update before you navigate to a different screen to ensure the settings are saved as they are displayed 5 When you have updated al...

Page 15: ...configuration utility remotely through SVMultiClient 1 Connect to the Video Gateway through SVMultiClient Note SVMultiClient s Search function does not work over the internet Therefore you will have...

Page 16: ...rding If you connect through a proxy connection you must also know the network address and port of the proxy server To open the configuration utility manually 1 Open a web browser 2 In the Address fie...

Page 17: ...umber and activation of certain options see page 17 TV Out Configuration of a closed circuit monitor CCTV connected to the Video Gateway see page 25 Date Time Automatic and manual time setting see pag...

Page 18: ...page 156 Restart Restarting the unit in order to fully implement configuration changes or improve system performance see page 197 To open the System Summary screen In the Main Menu click System NOTE...

Page 19: ...gnition is turned off before it shuts down Download Optimizations Downloading recorded video uses system resources that would otherwise be available for other functions such as recording or streaming...

Page 20: ...ideo from the Video Gateway to client PCs that are on the same LAN as the Video Gateway This feature is not recommended for use with other types of client connections internet cellular etc In addition...

Page 21: ...ss AES encryption is turned on in the client application Note If clients connect to the Video Gateway through a proxy server when this option is selected the video data is transmitted from the Video G...

Page 22: ...ption System Name Assign a name to the Video Gateway unit up to 20 Unicode UTF 8 characters This name is used to identify the unit in client applications such as SVMultiClient in SMS and e mail notifi...

Page 23: ...should continue operating after the vehicle ignition is turned off in seconds Note This setting only affects the unit if the unit is connected both directly to the battery and to the ignition Otherwis...

Page 24: ...er to the unit s installation guide Schedule Makes it possible to schedule outline switching see Schedules page 76 Network Speed Optimization If video from the unit will be viewed primarily or exclusi...

Page 25: ...when the Video Gateway is streaming video via a low bandwidth connection such as a cellular connection Real Time Bitrate Control Select this option to allow the Video Gateway to automatically modulate...

Page 26: ...on about setting up a CCTV monitor please refer to your unit s installation guide NOTE TV Out makes use of the same system resources as the unit s video recorder As a result the global framerate avail...

Page 27: ...the monitor as explained in the next sections Configuring the Monitor to Display Video from the Video Gateway below and Configuring the Monitor to Play Prerecorded Video page 30 Configuring the Monit...

Page 28: ...t for the video display on the monitor Split Screen Divides the screen so that video from all the cameras is visible all the time Full Screen Camera Displays video from the specified camera in full sc...

Page 29: ...displayed properly on the monitor In this case you can select both this option and Display Camera Number see below in order to display the index of the camera 1 2 3 or 4 instead of its name Display Ca...

Page 30: ...xadecimal code of the currently selected color The code consists of three two digit hexadecimal numbers for the red green and blue components of the color respectively The current color is displayed a...

Page 31: ...minutes 9 Click Update and then save the settings They will be implemented after the unit is restarted see Saving Configuration Changes page 156 Configuring the Monitor to Play Prerecorded Video A CC...

Page 32: ...e the CCTV monitor to play video from the Video Gateway 1 In the TV Out Settings screen under Display Mode select Content The fields required to configure the monitor to play the prerecorded video are...

Page 33: ...warning message appears every time you open the TV Out Settings screen 4 In the message click OK 5 Open the Save Settings page A warning message appears in the page informing you that all existing re...

Page 34: ...The time can be updated manually at any time The unit can also be configured to update its clock automatically by connecting to an NTP time server at specified intervals This option only works when t...

Page 35: ...ings time in the End line specify the end date Figure 29 Automatic DST settings Automatic Floating Lets you specify the start and end dates of daylight savings time When this option is selected four p...

Page 36: ...me must be activated on the Video Gateway or the GMT conversion will not be accurate and the time entered on the unit will not be correct Because time setting must be performed immediately to be accur...

Page 37: ...ation message Note To continue configuring the unit click the link in the message and log into the configuration utility again Note If you do not reset the unit at this time the time setting is partia...

Page 38: ...ou made changes to other configuration settings before you updated the time and did not yet save them on the unit i e you clicked Update in one or more of the screens but did not yet save the changes...

Page 39: ...gs screen if the GPS Time field appears clear the Enabled checkbox 2 Under Update Frequency select Disabled 3 Click Update and then save the settings They will be implemented after the unit is restart...

Page 40: ...y for incoming communication To adjust the LAN settings 1 In the Main Menu under System click LAN The LAN Settings screen opens Figure 34 LAN Settings screen MVG400 2 For the MVG400 and UVG400 under R...

Page 41: ...rvers The DNS server may be operated by your internet provider home installation or on your network some office installations If you do not know the IP address of the DNS server consult the network ad...

Page 42: ...t the modem connection periodically once it is established To do this the unit uses a network feature called LCP to send a test ping to the network If the connection is functioning properly the networ...

Page 43: ...the cellular modem connected to the unit 1 In the Main Menu under System click Modem The Modem Configuration screen opens Figure 37 Modem Configuration screen 2 Under Modem Configuration select Enable...

Page 44: ...ded to the screen Type the PIN code into the field Dial Number The phone number that the modem should dial to connect to the internet via the GSM cellular network This number is normally 99 throughout...

Page 45: ...periodically The fields required to configure this option are added to the screen Note If Router RST on No Comm is selected do not select this option Figure 40 Verification settings Fill in the fields...

Page 46: ...SIM card to connect to the network with an incorrect PIN Attempts to use the SIM with an invalid PIN may cause the SIM card to be locked After you configure the modem settings you must save them and...

Page 47: ...This number is normally 99 throughout the world Use CHAP Select Enabled if the cellular supplier uses CHAP authentication Sense Proxy In some cases when a client connects to a CVG M via a proxy server...

Page 48: ...you want the router to be able to connect When WiFi is enabled and the unit is not configured to function as an access point see Configuring the Unit to Function as an Access Point page 53 the router...

Page 49: ...ess card is connected to the unit or when the access points are not within range of the unit When a wireless card is installed you can use it to help you add access points that are in range The wirele...

Page 50: ...remain connected to the current access point as long as it can even if an access point with a higher priority level becomes available Clear Enabled if you want the unit to disconnect from lower priori...

Page 51: ...fields as follows Field Description IP Specify the static IP address of the unit in the wireless network The address should conform to the standards used in the wireless network Mask Fill in the subn...

Page 52: ...on This can be any device on the network whose connection you want to test For example if you want to check that the unit is connected to the WiFi network enter the IP of a PC or other device that is...

Page 53: ...iClient in the Statistics window For additional information please refer to the SVMultiClient User Guide Note If you install a WiFi card when the unit is running you must restart the unit to access wi...

Page 54: ...vehicle and connected to the internet through a cellular network connection passengers in the vehicle could connect other devices to the MVG s network via WiFi and use the MVG s internet connection to...

Page 55: ...both a WiFi network and a cellular network you would probably want to give the WiFi network priority over the cellular network because it is faster and cheaper to use In this case the system would us...

Page 56: ...k Up or Down Figure 52 Moving a network up in the ranking 3 Click Update The settings are immediately implemented on the unit 4 Save the settings to implement them permanently see Saving Configuration...

Page 57: ...ss and the internal IPs of the devices to which they provide access Note The system and configuration ports of the unit in the router s network see Ports page 17 are defined automatically by the route...

Page 58: ...For additional information about proxy services in general and about proxy servers that are available for use please contact your vendor DDNS is designed to facilitate internet connections to systems...

Page 59: ...VG M Not currently in use Host IP Fill in the IP address or hostname of the proxy server Port Fill in the access port of the proxy server This port number is defined in the configuration settings of t...

Page 60: ...ssword fields are added to the screen and the Advanced field is removed from the screen Hostname Fill in the hostname of the DDNS server If you are using either No IP or DynDNS these values should hav...

Page 61: ...er 6 Click Update and then save the settings They will be implemented after the unit is restarted see Saving Configuration Changes page 156 Authentication Access to the system is controlled by usernam...

Page 62: ...nu under System click Authentication The Authentication screen opens Each row in the screen defines the settings for one user Figure 59 Authentication screen 2 In each row define or modify the setting...

Page 63: ...standard sized images SIF or CIF or large images VGA or D1 If AVV is activated see Automatically Uploading Video to an AVV Server page 67 an image and a link to the uploaded video are always included...

Page 64: ...are replaced by the system with relevant values in the actual message For example the message can include the name of the device that triggered the event For additional information see SMS Message Te...

Page 65: ...send both an SMS and an e mail to the same person list the person twice in the list of recipients fill in the SMS phone number in one of the listings and the e mail address in the other listing Figur...

Page 66: ...te SerVision cannot provide support for problems related to the Clickatell service For technical support please contact Clickatell 6 If you want to send e mail notifications under E mail Connection In...

Page 67: ...ur e mail software configuration Note This field only appears if SMTP Authentication is enabled Figure 66 E mail settings Note Internet mail accounts e g Yahoo or MSN are not supported A list of free...

Page 68: ...ll not be reflected in the test notifications that are sent Automatically Uploading Video to an AVV Server You can configure the system to automatically upload recorded video of events from the Video...

Page 69: ...bout prioritizing network connections see Network Priorities page 54 This section explains how to configure the settings that make it possible for the system to upload video to an AVV server Video is...

Page 70: ...V screen see figure 72 page 71 To configure the settings of the AVV server 1 In the Main Menu under System click AVV The Alarm Video Verifications screen opens Figure 69 Alarm Video Verifications scre...

Page 71: ...rder Settings do one of the following If you want to use the same recorder quality settings for the downloaded video as those used for recorded video that is stored on the Video Gateway select Use Def...

Page 72: ...S value of the default recording setting of a camera the default setting is used and the value you specify is not implemented KBPS Fill in the required bitrate for the recordings in kilobits per secon...

Page 73: ...r name is storage servdemo net and the download path is demo enter http storage servdemo net demo Figure 73 Address of download site 2 Press Enter If the download directory requires authentication a d...

Page 74: ...ad site though the browser as described above and click the required file in the list If the site requires authentication a dialog box opens requesting the username and password 2 Fill in the username...

Page 75: ...screen Note This checkbox is disabled if AVV is enabled in any VMD or video lost settings or in the settings of any sensor or activator 4 Click Update and then save the settings The AVV option is remo...

Page 76: ...stem click FTP The FTP Download configuration screen opens Figure 76 FTP Download configuration screen 2 Select the Enabled checkbox The fields required to configure the FTP server settings are added...

Page 77: ...implemented after the unit is restarted see Saving Configuration Changes page 156 Schedules Schedules allow you to configure the unit to automatically switch the running outline at specified times You...

Page 78: ...k weeks Each cell in the grid contains two colored rectangles see figure 80 below Each of these rectangles represents a half hour half of the time represented by the entire cell The color of the recta...

Page 79: ...ing weekly schedule of outline implementation To define the basic weekly schedule 1 In the color coding key click the name of the outline you want to assign to one or more time slots in the schedule g...

Page 80: ...3 If you want to apply the outline to specific day of the week click the name of the day in the schedule grid All of the rectangles in the row are switched to the color representing the selected outli...

Page 81: ...fining Holiday Schedules Holiday schedules are essentially exceptions to the standard weekly schedule When you define a holiday you can choose to apply an existing day s schedule to it For example you...

Page 82: ...uide Configuring System Settings 81 Figure 84 Edit Holidays The Holidays screen opens The screen displays the schedule grid at the top it is not editable here and below it a list of the holidays that...

Page 83: ...ank New Holiday section opens Figure 86 New Holiday section 3 Fill in the fields as follows Field Description Name The name of the holiday e g New Years Day Start Date The date of the first day of the...

Page 84: ...he grid are appropriate for the holiday you can create a new row in the grid as explained below The new row must be added in the Schedules screen before it can be selected in the Holidays screen once...

Page 85: ...m Settings 84 Figure 88 New row in schedule grid 2 In the text field modify New Schedule to define a name for the schedule Figure 89 Naming a new row 3 Click Update The name of the row is updated Figu...

Page 86: ...VMultiClient and most of the cellular client applications support this feature Audio In settings Enable the microphone and control its volume When a microphone is connected and enabled audio from the...

Page 87: ...ied to optimize the sound level of audio that is played by client software Internal speaker volume can be adjusted to suit the location of the Video Gateway unit and the needs of those on site You can...

Page 88: ...the settings Configuring Microphone Volume You can optimize the microphone volume settings for a particular client by testing the microphone settings as you configure them To configure the volume of a...

Page 89: ...en the oldest data is overwritten by the newest data The unit can store a great deal of GPS data For example the MVG400 can store over one million GPS data points approximately 2 months worth of locat...

Page 90: ...cking purposes GPS Recording Select this option to record the results of each GPS location check This option must be selected it you want to be able to see the route followed by the vehicle or see whe...

Page 91: ...n seconds Recommended value 30 Note This value should be a multiple of the GPS Frequency value and should not be higher than the GPS Frequency i e the Sending Frequency should not be set to a smaller...

Page 92: ...ement them permanently they must be saved in the unit s configuration To save settings that are modified in a client application you must log into the configuration utility and update the settings the...

Page 93: ...ings to Default option see Restoring Default Recording Settings page 110 To open the Camera Summary screen In the Main Menu click Cameras To configure a camera 1 In the Main Menu under Cameras click t...

Page 94: ...tify the camera in client applications Note If the Video Gateway will be working in conjunction with an SVBackup server use only English characters in the name Embedded Text If you want an identifying...

Page 95: ...follow the instructions below Configuring PTZ page 95 5 Under Audio select one of the following None Do not link any audio to the video from this camera Channel 1 Link the audio from the microphone c...

Page 96: ...described below Video Recording Settings page 104 11 Click Update Changes to brightness contrast and saturation are implemented immediately Save the settings to implement them permanently Save the se...

Page 97: ...n detection can vary from region to region For example if a computer monitor in the FOV of the camera causes motion detection events to be triggered unnecessarily you can choose to mark the region of...

Page 98: ...asy to check the video to see what happened during a particular time range During off peak hours events are typically much shorter and recording is not continuous About Responses to VMD Events You can...

Page 99: ...ired to define sensitivity levels and regions are added to the screen and if the camera is connected to the unit the current FOV is displayed Figure 105 Region sensitivities in the FOV Note To update...

Page 100: ...vity level and then click Set all regions The xs marking the entire FOV are colored or removed accordingly 5 If you want to apply the current sensitivity level to a rectangular area of the FOV contain...

Page 101: ...on of the FOV Figure 108 Region sensitivities set 8 Under Debounce specify the minimum interval between events in seconds Range 3 30 seconds If motion is detected and then ceases the motion detection...

Page 102: ...er page 67 FTP Select this option to have the Video Gateway send snapshots of the event to an FTP server Note This option only appears if FTP is enabled for the Video Gateway see FTP Server Settings p...

Page 103: ...o Gateway is not receiving video from it either because of a malfunction in the camera or because the camera has been disconnected from the unit or from its power source the unit can respond in any or...

Page 104: ...elect this option to have the Video Gateway send SMS notifications when a video lost event is detected Messages are sent to the recipients specified in the SMS and E mail screen in the format defined...

Page 105: ...e available space on the storage media limits how much disk space can be allocated for each recorder You can choose what should be done when the disk space allocated for a recorder is used up either t...

Page 106: ...default quality level for live video streaming to medium or lowest For additional information please refer to the SVMultiClient User Guide Configuring Video Recording This section explains how to conf...

Page 107: ...leted Advanced Recorder Settings Advanced settings allow you to customize the recorder s video quality settings You can choose whether or not recordings are automatically erased to make room for new r...

Page 108: ...lient s default quality level for live video streaming to medium or lowest For additional information please refer to the SVMultiClient User Guide By default the recorders are allocated equal shares o...

Page 109: ...available for recording is reduced somewhat when TV Out is enabled For additional information see Configuring a CCTV Monitor TV Out page 25 To set advanced recorder settings for a camera 1 In the bott...

Page 110: ...rding you must manually erase the existing recordings see Erasing Recorded Video page 113 If Write Protect is not selected recording follows the FIFO model when the disk allocation is full the earlies...

Page 111: ...witched to High and advanced settings are hidden from view Note The quality settings you select here become the default settings for downloading live video of the size you select For example if you se...

Page 112: ...ted to confirm that you want to erase all the recordings and restore the disk allocation Figure 115 Confirm restoration prompt Note This prompt appears even if no recorded video exists 2 Click OK An U...

Page 113: ...se sizes the recordings from these cameras will be erased Figure 117 Warning message in Save Settings page 4 Click Save Changes to System The default recording settings are restored and the System Res...

Page 114: ...leave the current disk allocation unchanged Erase all recorded video from all cameras and reset the disk allocation to its default settings Erasing All Recorded Video from a Camera You can choose to...

Page 115: ...t the unit Note No recording will take place from the camera until the unit is restarted see Resetting the Unit page 197 Erasing All Recorded Video from the Storage Media This section explains how to...

Page 116: ...storage media are erased and a System Restart screen is displayed Figure 123 System Restart screen after recordings are erased 3 Click Restart System The unit restarts and recording begins again in ac...

Page 117: ...ation This section explains how to erase all recorded video from the unit s storage media and at the same time restore the disk space allocation to its default settings To restore the default disk all...

Page 118: ...ATTENTION message appears below the Main Menu Figure 127 Update Confirmation message 3 Click Click here to go to Save Settings page The Save Settings page opens with a warning message displayed Figur...

Page 119: ...screen Note From the time you click Save Changes to System the existing video recordings become inaccessible No additional recording can take place until the unit is restarted 5 Click Restart System T...

Page 120: ...or built in sensor detects an event or when an activator is activated Record a camera s video stream see Video Recording Settings page 104 Upload video of the event to an FTP server on the internet se...

Page 121: ...r as External Sensors They are configured in the same way as sensors connected directly to the unit NOTE External sensors can only be enabled and configured if ADAM Sensors is enabled in the General S...

Page 122: ...m Guide Configuring Sensor and Activator Settings 121 Figure 131 Sensor configuration screen 2 Select the Enabled checkbox The fields required to configure the sensor or activator settings are added t...

Page 123: ...teway the LED will be turned on whenever recording is taking place Bypass This activator connector on the unit is being used as a switch for the power supplies of other devices connected to the unit s...

Page 124: ...k video of the event by dragging and dropping it into a camera pane in SVMultiClient 4 Under Notifications under When Sensor On or On Activator Activated specify the actions that should be performed w...

Page 125: ...off Set the activator line to low None Do not change the activator s status Note These settings are not available for activators Note The Activator 2 field only appears for the HVG400 MVG and UVG400...

Page 126: ...nly be activated in the Sensor 1 configuration screen if it is first enabled in the General System Settings screen see General System Settings page 17 NOTE In some cases an alarm panel may be connecte...

Page 127: ...screen The screen is divided into four parts and live video from each camera is displayed in one of the parts Camera 1 Full screen display of live video from Camera 1 Camera 2 Full screen display of...

Page 128: ...vehicle the cameras and other peripheral devices connected to it usually receive their power directly from the vehicle battery Normally the Video Gateway is configured to shut down whenever the vehic...

Page 129: ...cle s current location with those of a region that is defined in a geo fence GPX file The GPX file can be created using Bing maps and uploaded to the Video Gateway Perimeter limitation The system chec...

Page 130: ...t closes the polygon but those of a route are not Figure 139 Area Figure 140 Route Figure 141 GPX file defining an area Figure 142 GPX file defining a route You can save any number of routes and areas...

Page 131: ...corner of the page click Sign in and then select Microsoft Account 2 On the left side of the page click My Places The My Places editor opens on the right side of the page Figure 143 My Places editor...

Page 132: ...de Configuring Sensor and Activator Settings 131 Figure 144 Drawing a route Figure 145 Drawing an area 5 When you get to the last point you want to include in the area or route double click the point...

Page 133: ...is saved in the Unsaved places list Note Do not include any spaces in the name 7 Repeat the steps above as many times as necessary in order to create all of the routes and areas you want to include in...

Page 134: ...eway For this purpose you must use the Remote Route Selection utility which you can open either from SVMultiClient or from SVControlCenter NOTE To open the Remote Route Selection utility the client ap...

Page 135: ...2 In the right panel select the Maps tab The GPS map opens in the right panel and the GPS tab opens in the left panel 3 In the left panel expand the Video Gateway The sensors ncluding the GPS receive...

Page 136: ...lector dialog box opens 2 Navigate to the GPX file and select Open The routes and areas it contains are loaded into the utility 3 Click the Polygons field The routes and areas defined in the GPX file...

Page 137: ...nce event is triggered If you want to include a number of polygons in the geo fence region you can create an itinerary An itinerary is a collection of polygons that together define a single geo fence...

Page 138: ...m the region defined by the active item NOTE There is a 30 second grace period before a geo fence event is triggered That is the vehicle must be outside of the geo fence for at least 30 uninterrupted...

Page 139: ...of the fences and routes are followed by their type either fence or route and the number of points there are in the polygons that describe them The names of the itineraries are followed by their type...

Page 140: ...ion settings That is the two options are mutually exclusive the geo fence boundaries can be set either by creating the region using a GPX file or by setting a perimeter but both options cannot be acti...

Page 141: ...r Off Route Tolerance enter how far outside the geo fence boundaries the vehicle can go without triggering an event If the vehicle goes beyond this limit the sensor will trigger a geo fence event 4 Un...

Page 142: ...icon of the GPS sensor is indicates the current mode indicates that Fence mode is active indicates that Perimeter mode is active and indicates that geo fencing is disabled In the left panel the icon...

Page 143: ...left panel the icon of the GPS sensor indicates the current mode indicates that Fence mode is active indicates that Perimeter mode is active and indicates that geo fencing is disabled In addition if t...

Page 144: ...er When you activate Fence mode in this way the boundaries of the region are set to the current active file To find out which file is active you can either open the Remote Route Selection utility or t...

Page 145: ...ate perimeter mode with the radius that was last defined in the Remote Route Selection utility Figure 167 Selecting a geo fencing mode in SVMultiClient Figure 168 Selecting a geo fencing mode in SVCon...

Page 146: ...from the Video Gateway 1 In the Remote Route Selection utility in the upper left of the window click Query files on unit The list of geo fencing files is refreshed 2 Click the Files field The list of...

Page 147: ...Configuring Sensors and Activators page 119 6 Click Update and then save the settings They will be implemented after the unit is restarted see Saving Configuration Changes page 156 Configuring an Idle...

Page 148: ...m when an idle monitor event is triggered For additional information about configuring the notification settings see Configuring Sensors and Activators page 119 7 Click Update and then save the settin...

Page 149: ...d for the sensor to trigger an event You may have to experiment with different settings to see which is ideal for the particular vehicle the Video Gateway is installed in 4 Under Debounce enter the mi...

Page 150: ...r In response to sensor events on Sensor 1 toggling of a switch connected to In1 Schedule According to a predefined schedule The outline switching alternatives are mutually exclusive only one of the t...

Page 151: ...creen Note The Load Outline on System Start checkbox and the Activate button do not appear if sensor triggered or scheduled outline switching is activated The active outline switching method is select...

Page 152: ...rVision Embedded Video Gateway System Guide Defining Alternate Outlines 151 Figure 177 Outline 1 summary screen 4 Select Enabled The outline s initial recording and event handling settings are display...

Page 153: ...tion changes are saved and the unit is restarted You can save and restart now and then continue configuring the outline or wait until you have configured more settings before saving the changes and re...

Page 154: ...Guide Defining Alternate Outlines 153 Figure 179 Opening Outline 1 Camera 1 settings in the Main Menu The configuration screen for the device opens Figure 180 Outline 1 Camera 1 configuration screen C...

Page 155: ...iguring Video Lost page 102 Video Recording Settings page 104 Configuring Sensor and Activator Settings page 119 Note In the Camera screens when recording is by event the sensors and activators can on...

Page 156: ...activated see General System Settings page 17 To select the start up outline 1 In the Outlines screen in the line in which the outline is listed or in the relevant outline configuration screen select...

Page 157: ...mera brightness contrast and saturation settings are implemented immediately when you click the Update button To save them permanently the changes must be saved but restarting the unit is not necessar...

Page 158: ...VG UVG Note The System Restart page of MVG and UVG400 units which have built in SerVision routers contains a Restart Router button For information about this button see Resetting the Unit page 197 3 C...

Page 159: ...the unit s settings in the configuration utility the change is stored on the unit When the unit is next restarted the change is implemented If the unit has not yet been restarted you can choose to can...

Page 160: ...ettings to the unit You can then configure the unit manually once again from scratch as you would if the system was just installed NOTE If recent configuration changes have made it impossible to acces...

Page 161: ...the cameras recording the video will be lost however the cameras will be identified as Camera 1 Camera 2 etc Note Normally the video can be saved if two conditions are met 1 The recordings were all i...

Page 162: ...efault settings are restored 6 Click Restart System The unit restarts and the factory default settings are implemented You are automatically logged out of the configuration utility and a confirmation...

Page 163: ...click the link in the confirmation message to log into the configuration utility and reconfigure it If the primary IP used by the unit before you restored the default settings was different from the...

Page 164: ...connecting from a remote network using any of the SerVision client applications please refer to the relevant manual for additional information or connecting via the configuration utility see page 165...

Page 165: ...ect SVMultiClient connects to the Video Gateway and the Video Gateway appears in the Connection Panel 4 In the Connection Panel expand the system to display all the devices connected to it Figure 192...

Page 166: ...rmation about the events that are recorded on the unit and display live snapshots from the cameras If you log into the configuration utility using a username for which configuration permissions are se...

Page 167: ...ns Figure 195 Events screen HVG 2 Under Sensors select the sensors for which you would like to see lists of recorded events 3 Under Requested Day select the day from which you want to see events Note...

Page 168: ...SerVision Embedded Video Gateway System Guide Connecting to the Video Gateway 167 Figure 196 Lists of events...

Page 169: ...y this feature but snapshots can be updated at frequent intervals so that you can receive a continuous flow of images that allows you to clearly see on site developments as they occur Snapshots are tr...

Page 170: ...setting of 60 is recommended this setting is equivalent to the quality of the images you receive when viewing a video stream at 10 FPS 128 kbs the default high quality setting Camera The camera from w...

Page 171: ...to the unit Refresh Rate If you want the snapshot to be updated automatically specify how often you want the updates to occur in seconds Note A refresh rate of 0 means the snapshot is not updated auto...

Page 172: ...pients of e mail notifications This option is also available in the System Summary screen For additional information about notifications see SMS and E mail Notifications page 61 For information about...

Page 173: ...e current temperature of the Video Gateway s CPU If the temperature is too high it is displayed in red System Clock The status of the system clock can be one of the following OK Indicates the clock is...

Page 174: ...d to a Ping request does not prove unequivocally that the device cannot be accessed remotely Similarly since Traceroute makes use of Ping the information returned by Traceroute may be incomplete Both...

Page 175: ...type ping IP where IP is the IP address of the Video Gateway For example type ping 192 168 3 60 3 Press Enter The PC attempts to ping the Video Gateway by sending four test messages to it The Ping co...

Page 176: ...rom the Video Gateway unit to a host device using Ping 1 In the System Diagnostics screen under Ping in the Ping IP Host field fill in the URL or public IP address of the host device to which the Vide...

Page 177: ...espond Traceroute Traceroute is a tool that sends a simple message to an IP address and follows the route it takes from machine to machine in the network to reach its destination This may help you ide...

Page 178: ...un A Run window opens Figure 210 Run window In the Run window in the Open field type cmd and then click OK A Command Window opens Figure 211 Command Window 2 In the Command Window type tracert IP wher...

Page 179: ...ed Video Gateway System Guide System Diagnostics 178 Figure 212 Results of successful Traceroute If the target device is not reached after 30 steps Traceroute times out Figure 213 Traceroute timed out...

Page 180: ...connect Figure 214 Traceroute request Note You can also access Traceroute from the Diagnostics submenu The functionality is the same regardless of how you access it Figure 215 Diagnostics submenu 2 C...

Page 181: ...SerVision Embedded Video Gateway System Guide System Diagnostics 180 Figure 216 Traceroute results If the target device is not reached after 30 steps Traceroute times out...

Page 182: ...m Diagnostics 181 Figure 217 Traceroute timed out after 30 steps Maintenance The maintenance screen is used to configure automatic system maintenance In addition on some Video Gateway models the scree...

Page 183: ...r other interruption in network communication before the Video Gateway attempts to connect to the network To configure the maintenance options 1 In the System Diagnostics screen click Maintenance The...

Page 184: ...normal way again Make sure that you know in advance that you are loading the right firmware and DO NOT INTERRUPT THE DOWNLOAD PROCESS once it is started If it nevertheless becomes impossible to connec...

Page 185: ...follows IP Host The IP address or hostname of the TVG Upload Server Port The port of the TVG Upload Server 3 Click Update The unit connects to the server and receives a list of available firmware vers...

Page 186: ...d below Required Files To upgrade the firmware you need the following files The Download Utility TVG_download exe A DLL file required by the Download Utility PCOMM dll The firmware file to install on...

Page 187: ...he following ways Manually enter the values If the Video Gateway unit is on the same local network as the PC click Find units The opens and lists all of the embedded Video Gateway units on the network...

Page 188: ...igure 225 Software download message 8 After about a minute the unit reset should be complete Once this has occurred the Power LED on the front of the unit should flash at frequent intervals If the lig...

Page 189: ...d software version Remains solid green and does not flash orange Catch Boot cannot be performed Alternates between flashing quickly for a half second and remaining solid for a half second There is a m...

Page 190: ...of the shortcut properties The Download Utility opens with the Catch Boot option available Figure 227 Download Utility with Catch Boot option 3 Select RS232 and then enter the COM port number 4 Selec...

Page 191: ...ction dialog box opens 7 Browse to the TVX firmware file that you want to download to the unit and then click OK The file name appears in the window Figure 228 Catch Boot option with firmware file sel...

Page 192: ...ru tgz Note This is not the actual URL to use consult your distributor for information about the correct URL 3 Click Update The new firmware is uploaded to the unit and then the router firmware is upd...

Page 193: ...can only set one custom encryption key for a client device at any given time Thus all Video Gateways to which a given client will connect using an AES encrypted connection must use the same key In or...

Page 194: ...th Key option 2 Select LAN 3 In the IP and Port fields enter the IP address and port of the unit in one of the following ways Manually enter the values If the Video Gateway unit is on the same local n...

Page 195: ...to close the Find gateways dialog box wait a minute and then open the Find gateways dialog box again 4 In the upper right corner of the Download Utility make sure the Login checkbox is selected and th...

Page 196: ...Encoded key The key is set on the Video Gateway and a confirmation message is displayed Figure 237 Confirmation message 13 In the Download Utility click Done The Download Utility closes 14 In the Vid...

Page 197: ...mbedded Video Gateway System Guide Modifying the AES Key 196 Figure 238 Custom AES key name and size in the System Summary Figure 239 Custom AES key name and size in the Video Gateway statistics in SV...

Page 198: ...the power On MVG and UVG400 units resetting the unit also resets the router If you wish you can reset the router without resetting the unit While the router is restarting you will not be able to conn...

Page 199: ...appear on the sticker on the underside of the unit usually the IP is 192 168 1 210 and the port is 9988 The two default usernames are set to their default values and all other usernames are deleted t...

Page 200: ...Guide Restoring Factory Settings 199 Figure 242 Pins to short in order to restore the factory setting MVG Figure 243 Pins to short in order to restore the factory settings CVG Pin 2 Pin 3 RS232 485 co...

Page 201: ...startup process is completed the Power LED on the front of the unit flashes at frequent intervals the default factory settings are restored 5 Disconnect the power from the unit again 6 Remove the jum...

Page 202: ...solid green and is not flashing reinstall the firmware using the Catch Boot operation If the LED displays as a solid orange or does not flash orange once before it becomes a solid green contact your...

Page 203: ...7 Problem When client applications attempt to connect to the unit an Authentication failed error is displayed in the client Solution Ensure that the client application is configured with a username fo...

Page 204: ...cally Uploading Video to an AVV Server page 67 Configuring Video Recording page 105 11 Problem The standard video quality settings do not work well with a client application Solutions In the video rec...

Page 205: ...not blinking contact technical support Replace the Ethernet cable that connects the unit to the LAN Contact technical support 14 Problem The Power LED on the front panel of the unit lights up but the...

Page 206: ...enabled but sound that is transmitted from a client device is not audible Solution Ensure that the Mute button on the rear of the unit is turned off Additional information Configuring General System S...

Page 207: ...Guide Troubleshooting 206 If the Video Gateway is installed in an insulated container make sure the container is made of plastic not metal Metal interferes with the WiFi signal Additional information...

Page 208: ...t page 25 For information about acquiring and connecting a CCTV monitor to your Video Gateway please refer to the installation guide If a CCTV monitor is connected to your Video Gateway you can view v...

Page 209: ...lso appears After a few seconds this display is replaced by the default video display Figure 247 Startup screen NOTE If the unit is configured to connect to an external LAN using DHCP see LAN Settings...

Page 210: ...V Monitor TV Out page 25 Configuring a Sensor to Control CCTV Display page 126 The rest of this appendix explains how to use the mouse touch controls to perform various operations For information abou...

Page 211: ...of excerpts from recorded video for viewing or downloading to an FTP server Config Configures various display options Sys info Displays the name and network settings of the Video Gateway PTZ Enables y...

Page 212: ...the display to a split screen in which the display is divided into four video panes and video from up to four cameras is displayed simultaneously VGA 1 2 3 4 Select the number of a camera for full scr...

Page 213: ...es Sensor To select the video for playback by selecting a sensor event The selected option is highlighted 3 Under Camera select the number of the camera from which you want to see the recorded video F...

Page 214: ...to scroll through all of the values A box appears around the selected value Select the up and down arrows as necessary to modify the selected value The duration of the selected time period appears und...

Page 215: ...screen opens and displays a list of all the dates for which there is recorded video of events that were triggered by the selected sensor Figure 253 Date Selection screen Note To close the screen and r...

Page 216: ...Select a time The Playback screen opens and the video is played beginning with the specified start date and time in the size you specified in the Playback menu Playback controls appear in the upper l...

Page 217: ...To resume playback select Play Playback resumes from the original start time Pause Pause playback To resume playback select Play Playback resumes from the pause time Play Resume playback after playba...

Page 218: ...d the entire contents of the edition to your FTP server The items are incorporated into a single video file for downloading The edition feature can be used to help you locate and keep track of importa...

Page 219: ...e Edition menu select Name The Name screen opens The field at the top of the screen displays the current name if the edition has one Below the field is a virtual keyboard you can use to modify the exi...

Page 220: ...th name BREAK_IN Adding Items to the Edition You can add one or more items to the edition You can select an item to add either by selecting a time range or by selecting an event To add an item to the...

Page 221: ...rom Camera 1 4 Under Display select the desired video frame size SIF Quarter screen VGA Full screen 5 Select Next The relevant recording selection screen opens If you chose to select the video by time...

Page 222: ...e start time or select the right and left arrows to scroll through all of the values A box appears around the selected value Select the up and down arrows as necessary to modify the selected value The...

Page 223: ...ays a list of all the dates for which there is recorded video of events that were triggered by the selected sensor Figure 263 Date Selection screen Note To close the screen and return to the Edition m...

Page 224: ...lect the button above the menu 4 Select a time The event is added to the edition The Event Time Selection screen closes and the Edition menu appears The item counter at the top of the Edition menu ind...

Page 225: ...g the Edition Once you have finished adding items to the edition you can download the edition to your FTP server The items in the edition are all inserted into a single file in srv format SerVision s...

Page 226: ...ant events will not be recorded For additional information see Download Optimizations page 18 3 Select Start The current contents of the edition are downloaded to the FTP server Clearing the Edition Y...

Page 227: ...save the new settings in the unit s configuration The Config menu provides access to three screens Picture Params screen Sets the brightness and contrast of each camera TV Out Params screen Sets the l...

Page 228: ...tility see Configuring Camera Settings page 91 You can modify these settings on the monitor and if you wish save the new settings to the unit s configuration NOTE Changing these parameters immediately...

Page 229: ...ccordingly 5 When the brightness and contrast are set as you want them to be exit the menu by selecting one of the following buttons Done Return to live video display The settings remain in effect unt...

Page 230: ...f the field or the down arrow to the right of the field to modify the loop interval This value only affects the full screen rotating display This value indicates how many seconds the display will rema...

Page 231: ...restarts When the unit restarts the previous settings are implemented again Adjusting On Screen Information Display The On Screen Display OSD options control how information is displayed in the video...

Page 232: ...n Camera Name live Display the name of the camera in live video camera panes The name of the camera as it appears in the Video Gateway s configuration is displayed unless Camera Number see below is al...

Page 233: ...ct until they are manually changed again or until the Video Gateway restarts When the unit restarts the previous settings are implemented again Save Save the settings on the Video Gateway The next tim...

Page 234: ...monitor menu select Sys info The System Information screen opens Figure 276 System Information screen Using PTZ Controls If cameras with PTZ controllers are connected to the Video Gateway and the cont...

Page 235: ...nitor TV Out page 25 3 To move the selected camera select the controls as follows Control Description Tilt the camera up Zoom in Zoom out Tilt the camera down Pan to the right Pan to the left Move to...

Page 236: ...ive is functioning properly status OK REC Recording is functioning properly 0 WP X0 Camera 1 recording status 1 WP X1 Camera 2 recording status 2 WP X2 Camera 3 recording status 3 WP X3 Camera 4 recor...

Page 237: ...layed Status Message Description HD OK REC starting Recording is being initialized HD ERR Hard drive error The hard drive could not be initialized HD OK REC ERR init Recording initialization error The...

Page 238: ...as a factory configured default static IP address which appears on the sticker on the underside of the unit Normally this address is 192 168 1 210 You can assign a different static IP address to the u...

Page 239: ...deo Gateway units themselves and are assigned by the system administrators of the relevant networks The router contains a DHCP server that can automatically assign IP addresses to devices that are plu...

Page 240: ...e orange flash every second Normal operation Solid orange with a single green flash every second Normal operation the unit is connected to a proxy server Solid green with a double orange flash every s...

Page 241: ...Embedded Video Gateway System Guide POB 45205 Jerusalem 91450 Israel Tel 972 2 535 0000 Fax 972 2 586 8683 www servision net info servision net...

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