6
Getting Started
NXT Series Lockbox Getting Started Guide
1. Don't write your PIN on your SentriCard®!
2. When you release the shackle, it will completely detach from the lockbox, so hold onto
the lockbox to prevent it from falling to the ground.
3. Don't leave your SentriCard® on your car's dashboard or any surface that could get hot
enough to melt it, and don't bend it excessively.
4. After removing your lockbox from a house, lock the keypad before storing it.
5. Your SentriCard® only inserts about halfway into the lockbox. Do not try to force it further
into the lockbox.
Last update to this section: Friday, February 5, 2010.
How to Get Help
SentriLock provides free support services to all Lockbox NXT customers. SentriLock provides 24/7 support
through our automated telephone systems as well as our user-friendly website. Live support is available 7
days a week from 8 a.m. – 12 a.m. EST excluding the following US holidays: New Year's Day, Memorial Day,
Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day.
Support Services provides direct telephone support in any of 170+ languages through language translation
services. SentriLock representatives will work directly with the member with the assistance of two way
translators to facilitate discussion.
Support via the Internet
The best way to reach SentriLock Support is via the Internet. You can reach us in one of the following ways:
Click the
Support
button on the toolbar in the
Lockbox Web Site
http://lb.sentrilock.com/lbs/index/
or
SentriLock Card Utility
. Click
Add Ticket
to send a
message to SentriLock Support.
Send details via e-mail to:
To access FAQs and manuals, click the
Support
button on the toolbar in the
Lockbox
Web Site
or
SentriLock Card Utility
. Click
FAQ
to get the latest FAQs. Click
Documentation
to access manuals, guides and handouts.
Support via the Telephone
If you prefer to contact SentriLock Support via the telephone, call our toll free number:
1-
877-736-8745
Note: If you're having trouble with a lockbox or your computer, please contact SentriLock Support when you
have the lockbox or computer available.
Last update to this section: Thursday, February 4, 2010
