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Trouble shooting steps: 

 

What do I need to do to get the best experience once I unpack my new 
MOMENTUM True Wireless 2? 

Answer: 

•Wake up and charge the earbuds by placing them into the charging case and connecting the 
USB-C cable. Alternatively, after placing the earbuds into the charging case, press the button on 
the back of the charging case for at least 3 seconds. 

•Select the correct ear adapter from a selection of four sizes (XS, S, M, L). Choose the ear 
adapter size that provides a very good seal in order to enjoy the best possible audio experience.  

•Twist the earbuds slightly into your ear for perfect and secure fit. 

•Pair the earbuds with your smartphone. The Bluetooth pairing mode is activated automatically 
once you first activate the earphones. Alternatively, you can manually activate pairing mode by 
pressing both touchpads for at least 3 seconds. In the Bluetooth menu of your smartphone, select 
“MOMENTUM TW 2”. 

•A voice prompt will inform you once the pairing was completed successfully. 

•Download the Sennheiser Smart Control app from your app store to personalize your 
MOMENTUM True Wireless 2 experience. 

•   For further information and support, consult the supplied quick guide or online user manual 
downloadable from Sennheiser webpage. 

  

What should I check or adjust to make sure the sound is at its very best?  

Answer: 

The MOMENTUM True Wireless 2 has been created to provide exceptional sound performance, 
thanks to our 7 mm audiophile driver, the internal audio EQ and latest high-quality Bluetooth 
codecs. 

However, to experience this sound to the full, it is essential to correctly place the earbuds in the 
ear-canal and to choose the best-fitting ear adapter set. The MOMENTUM True Wireless 2 
comes with four sizes of ear adapters (XS, S, M, L) included in the box. The MOMENTUM 
True Wireless 2 quick guide explains precisely how to twist the earbuds into your ears to form a 
perfect seal within the ear-canal. 

Summary of Contents for MOMENTUM True Wireless 2

Page 1: ... In the Bluetooth menu of your smartphone select MOMENTUM TW 2 A voice prompt will inform you once the pairing was completed successfully Download the Sennheiser Smart Control app from your app store to personalize your MOMENTUM True Wireless 2 experience For further information and support consult the supplied quick guide or online user manual downloadable from Sennheiser webpage What should I ch...

Page 2: ... at least 1 5 hours iPhone within 1 meter distance Bluetooth AAC codec Volume level set to 50 Transparent Hearing and Active Noise Cancellation feature turned off No customized EQ The battery time may differ under different operating conditions Will the Transparent Hearing feature be affected by windy outdoor conditions Answer When using Transparent Hearing outdoors in stormy weather conditions or...

Page 3: ...detone feature enables a natural experience of hearing one s own voice when speaking during a call own voice reception You can enable or disable the sidetone in the Smart Control app s device settings Do the earbuds switch off automatically when not in use Answer The MOMENTUM True Wireless 2 has integrated power saving features When the earbuds are disconnected from a Bluetooth source and not in u...

Page 4: ...uds into the charging case and wait for at least 10 seconds How can I perform a factory reset Answer If the functions of the earbuds are disturbed and a soft reset does not fix the issue reset the earbuds to the factory default settings This deletes among other settings all pairing settings You can reset the earbuds to the factory default settings using the Smart Control app in the settings menu A...

Page 5: ... earbuds but still played on the smartphone you may have only established the Smart Control app connection In this case to the following steps are necessary to establish a full Bluetooth connection Put both earbuds into the charging case Enter the Bluetooth menu of your smartphone Delete Unpair all entries MOMENTUM TW 2 and LE MOMENTUM TW 2 if available in the list of paired devices Switch off Blu...

Page 6: ... s touch pad until you hear the voice prompt Volume max What should I check if I can t pair the earbuds with my Bluetooth device Answer If Bluetooth pairing does not work proceed in the following order Charge the MOMENTUM True Wireless 2 for at least 1 5 hours to ensure they are fully charged The charging LED pulsates yellow to indicate charging and permanent green to indicate they are fully charg...

Page 7: ...he earbuds How can I adjust the earbuds to a comfortable volume or make them louder Answer For some Android smartphones there is a separate volume control for the Bluetooth headset and for the Android smartphone Ensure that both volume controls are set to max To increase volume tap and hold the touchpad of the right earbud until you hear the voice prompt Volume max Now increase the smartphone s vo...

Page 8: ...limited ANC performance consider that ANC technology can only reduce ambient noise in low frequency range 1 kHz e g engine sounds The MOMENTUM True Wireless 2 s excellent passive noise isolation additionally reduced significantly ambient noise in higher frequency ranges To achieve best possible sound isolation and ANC performance it is important to choose the ear adapters that best fits your ears ...

Page 9: ...nswer Perfect synchronization of sound and image is dependent on the Bluetooth technology being used by your Bluetooth device For best results make sure you are using a Bluetooth device which fully supports Audio Video Distribution Transport Protocol AVDTP 1 3 or higher Thus depending on the Bluetooth device or the mobile app the audio video synchronization experience may vary It is recommended to...

Page 10: ...e location service is already turned on This is because some Android models require that the location service is activated when using Bluetooth Low Energy connection even when the location information is not used Sennheiser does not use or store location information of the user for other reasons You may try to perform a factory reset of the MOMENTUM True Wireless 2 Disconnect the MOMENTUM True Wir...

Page 11: ...riant of MOMENTUM True Wireless 2 M3IETW2 White Left earbud M3IETW2 L White Order No 508833 Right earbud M3IETW2 R White Order No 508834 Charging case M3IETW2 C White Order No 508832 Replacements of silicone ear adapters are only available in black color fits all MOMENTUM True Wireless 2 color variants Set of 10 ear adapters size XS Order No 508603 Set of 10 ear adapters size S Order No 508604 Set...

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