Sencore OmniHub-PLAY, User Manual, Page: 67 / 70

– User Manual
Page 67 of 70
Question Possible reason Resolution
APP network
connection is
abnormal
The IP address of the
output network port of the
device
and the local
address of the TV are not
on the same network
segment.
Set the two addresses in the
same network segment.
APP receiving address is
not set or different from the
output port address
1. On the APP interface, quickly
press up/up/down/down arrow
buttons on the TV remoter to
enter the IP address setting
interface of the APP;
2. Set APP receiving address the
same as IP address of the output
ETH port.
Can't get remote
account Network connection or
setting error
Internet-accessible, unoccupied
addresses and DNS must be
filled in Eth0 settings.
APPENDIX B - APK Management
1. Install an APK of the same version as the OmniHub-Play on the STB or TV.
2. Ensure that the IP address of the terminal (STB or TV) is in the same network
segment as the ETH port of the OmniHub-PLAY which the terminal is connected.
3. Installing the APK successfully in the terminal will display a pop-up prompt when
you open the APP in the box.
4. Quickly press up/up/down/down arrows on the remote control access the IP
settings on the interface.