MRD 7000
– User Manual
Page 126 (126)
Appendix E
– Warranty
Sencore Hardware One-Year Warranty
Sencore warrants this instrument against defects from any cause, except acts of God
and abusive use, for a period of 1 (one) year from date of purchase. During this
warranty period, Sencore will correct any covered defects without charge for parts, labor,
or recalibration.
Appendix F
– Support and Contact Information
Returning Products for Service or Calibration
The MRD 7000 server is a delicate piece of equipment and needs to be serviced and
repaired by Sencore. Periodically it is necessary to return a product for repair or
calibration. To expedite this process please carefully read the instructions below.
RMA Number
Before any product can be returned for service or calibration, an RMA number must be
obtained. To obtain an RMA number, use the following steps:
1. Contact the Sencore service department by going online to www.sencore.com and
select Support.
2. Select Service and Repair from the options given.
3. Fill in the following required information:
a. First & Last Name
b. Company
c. Email
d. Phone Number
e. Ship and Bill to Address
f. Unit Model and Serial Numbers
4. An RMA number will be emailed you shortly after completing the form with return
instructions.
Shipping the Product
Once an RMA number has been issued, the unit needs to be packaged and shipped
back to Sencore. It’s best to use the original box and packaging for the product but if
this not available, check with the customer service representative for the proper
packaging instructions.
Note: DO NOT return any power cables or accessories unless instructed to do so by
the customer service representative