DT-E 1.4: SUN PROTECTION SCREEN – VENETIAN BLINDS Z90
Issue 2 / April 2017 / EN
page 56 / 58
8.
COMPLAINTS / TECHNIC AL FAULTS
8.1.
COMPLAINTS
Complaint lodging procedure:
A complaint shall be lodged in a written form in the point of sale where the purchase was made,
Submitting the contract, order or invoice number, as well as a written complaint notification and warranty card
are the conditions for accepting the complaint.
The notification should include a detailed description of the defect, the name of the company which assembled
the product and the date of finding out the defect.
Product with no invoice number, order or contract number will be considered as post-warranty product.
8.2.
TECHNICAL FAULTS
In case product defects occur, one should:
fold the product and put it out of service,
immediately notify the dealer about the product fault.
notifications can be sent to the email address
or directly to the sales representative
Complaints / faults should be made on the ‘complaint notification form’ which can be found on the website:
or directly at the customer’s assistant.
