Selectronic Select.live Page 59 User Manual Download

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Troubleshooting

Selectronic Australia

OI0009 Revision 01 Select.live User Manual

Troubleshooting

Problem

Cause

Solution

Wi-Fi SSID

“

selectronic

”

is not

available

Select.live is not powered ON

Make sure your SP PRO is turned ON.

Check Communication cable or Power
adaptor. Check power LED

Wi-Fi of Select.live is connected

to a network

Check the power connection to Select.live

and check if any text is displayed on the
screen to indicate the device is ON.

Entered Wi-Fi SSID and

password in the Setup Wizard
are wrong

Factory reset Select.live to reset the Wi-Fi

connection and use the Setup Wizard
again with Wi-Fi SSID and password.
(See page 41)

Select.live could not

auto-detect SP PRO

The Connection between SP

PRO and Select.live is not
correct.

Check the connection between SP PRO

and Select.live as per the instructions.
(See page 13)

The <SP PRO login password>

is different than default

password “Selectronic SP PRO”

Enter the SP PRO login password during

the Setup Wizard and click AutoDetect to
check (See page 16).

Select.live Portal could

not connect to
Select.live

Select.live is not setup

Run Wizard setup from Select.live web

interface

Select.live is not connected to

any network. Select.live shows

“Cloud:

No LAN” and “IP:

Unknown”

Factory reset Select.live See page 41),

login to the device (See page 29) and
connect to the Wi-Fi network with
internet connection (See page 36). Check
your Select.live

display screen. If “Cloud:

OK” is displayed on the device’s screen

then the internet is connected to the
device

Select.live is connected to a

network but does not have an
internet connection. Select.live

shows “Cloud:

ERROR” and

“IP:” as X.X.X.X format

connect to the Wi-Fi network with
internet connection (See page 36). Check
your Select.live

display screen. If “Cloud:

OK” is displayed on the device’s screen

then the internet is connected to the
device

The Portal say

Select.live is already
registered

The SP PRO system is already

registered with a different
account

To claim the SP PRO system, Contact

Selectronic.

Summary of Contents for Select.live

Page 1: ...Selectronic Australia Select live User Manual OI0009 Version 01 Select live SP PRO Remote Monitoring User Manual EN English ...

Page 2: ...nic Australia nor its distributors or dealers shall be liable for a warranty claim for any indirect incidental or consequential damages under any circumstances Selectronic Australia reserve the right to make changes to this document This document can be downloaded from www selectronic com au While every attempt has been made to ensure this document is self explanatory clear as possible and up to d...

Page 3: ...ting 12 Connection to the SP PRO 13 4 2 1 Connection to the SP PRO Series II 13 4 2 2 Connection to the SP PRO Series I 14 Login to Select live 15 Setup Wizard of Select live 15 4 4 1 Configuring Select live for the SP PRO 16 4 4 2 Configuring Select live for the Internet via Wi Fi 17 4 4 3 Configuring Select live to the Internet via Ethernet 18 4 4 4 Connection to the Ethernet cable 19 4 4 5 Comp...

Page 4: ...ware 40 Factory Reset of the device 41 Login to the Portal 42 Reset the login password 43 8 Select live Portal Operation 44 Viewing Systems page 44 8 1 1 Status icon representation 45 User Interface 45 Viewing Dashboard Page 46 8 3 1 Power Flow 47 8 3 2 Load Powered By 50 8 3 3 INFO 50 8 3 4 Connection Status 51 8 3 5 ECO 51 8 3 6 Energy Chart 52 Viewing Events Page 54 Changing System Settings 55 ...

Page 5: ...both On grid and Off grid systems including On grid with Generator backup 1 1 2 Glossary of Terms Terms Description Select live Remote monitoring device connected to SP PRO System This is also referred as the device in this document Select live Portal Remote monitoring Web site for SP PRO system This is also referred as the portal and the web app in this document Device Web Interface Select live l...

Page 6: ...elect live Select live is a remote communication system for the SP PRO that enables users to view data remotely using internet connected PC laptop and mobile devices Select live consists of two modules Select live and Select live portal Select live communicates with the SP PRO system via its communication port and sends the data to the remote server Select live Portal via the internet Select live ...

Page 7: ...ion to SP PRO Series II inverters only Order Code 005283 A B C D E F Position Quantity Description A 1 Select live B 1 Wall Mount Plate C 1 Communication Cable D 4 Wall Mount Screws with wall anchors E 2 Double Side Mounting Strip F 1 Small Screw Select live Adaptor Kit Package This extra package is required when connecting Select live to the SP PRO Series I inverter Order Code 005290 A B C D Posi...

Page 8: ...OI0009 Revision 01 Select live User Manual 3 Select live Overview Select live Position Description A Wi Fi antenna area of Select live B LCD display of Select live C Position for the small screw to secure Select live to the wall mount plate A B C ...

Page 9: ...ce Label The device label is found on the back of Select live The label has following details Position Label Description A WLAN MAC MAC address of the Wi Fi B ETH MAC MAC address of the Ethernet C S N Serial Number D Stock Code Stoke code and hardware version E Rated The power rating A B C D E ...

Page 10: ... supply Off Select live has no power supply B Ethernet LED Blinking green Ethernet is transferring data Off Ethernet is not transferring data C Wi Fi LED Blinking green Wi Fi is transferring data Off Wi Fi is not transferring data D Reset Button Push button to reboot and factory reset E Ethernet Port Ethernet connection F USB A Port USB A connection host no function G Serial Port The Serial connec...

Page 11: ... page 16 Configure Select live to connect to the internet via Wi Fi see page 17 Complete the Setup Wizard see page 19 Register to Select live Portal see page 21 Add Select live to the Portal see page 22 The commission is complete Monitor your system see page24 Commission of Select live via Ethernet connection Mount Select live s wall mount plate on the wall see page 12 For SP PRO Series II connect...

Page 12: ...100m If using Wi Fi to connect Select live to the internet Select live must be mounted in a location with access to your Wi Fi network Protect Select live from dust wet conditions corrosive substances and vapours The procedure to mount Select live is as follows Detach the wall mount plate from Select live by sliding them apart Drill four holes in the wall as per the dimensions below and mount the ...

Page 13: ...nection to the SP PRO Series II Connect Select live to the SP PRO Series II using the Communication Cable supplied as shown Select live is powered from the SP PRO The power adaptor is not required Place Select live on the wall mount plate securing it with the small screw Turn on the SP PRO and Select live will power up ready to login ...

Page 14: ...Powered Console Cable threads though the gland and sleeve provided through the base of the SP PRO It is connected to Serial Port 1 inside the SP PRO Connect the power adapter to Select live Use the Gland and Sleeve to fasten the Powered Console cable to the gland plate located at the bottom of the SP PRO as shown Place Select live on the wall mount plate and use secure I with the small screw Turn ...

Page 15: ...displayed on the LCD display of Select live Connect to Select live using Wi Fi SSID selectronic with no password Open a web browser and enter http 192 168 1 1 The browser will then direct you to Select live web interface Select live is ready for Setup Wizard Setup Wizard of Select live To enter into the Setup Wizard click on the large green button Setup Wizard from the home page of Select live web...

Page 16: ...next step of the Setup Wizard Selection of the network If the device couldn t autodetect the SP PRO a form will appear in the dialog box as shown Enter the correct SP PRO Login Password and click Autodetect SP PRO Login Password defaults to Selectronic SP PRO For more detail on SP PRO Login Password refer to the SP PRO user manual On successful autodetect and correct SP PRO Login Password the SP P...

Page 17: ... and click Next to continue as shown A form for the Wi Fi connection appears as shown Click Refresh to update the list of Wi Fi networks available in the Available Access Points This takes about 5 seconds Select your Wi Fi network from the Available Access Points to update the SSID and Encryption Enter Password of the Wi Fi network Click Finish to proceed to final setup of the Setup Wizard ...

Page 18: ...for the Ethernet connection appears as shown With DHCP Enabled as On enter the Hostname can be any name or empty only It is recommended to have DHCP Enabled as On With DHCP Enabled as Off enter the Hostname can be any name or empty Static IP Address Static IP Netmask Static IP Gateway and Static IP DNS server For more information on the input field Click More Information Click Finish to proceed to...

Page 19: ...01 Select live User Manual 19 4 4 4 Connection to the Ethernet cable If you are connecting Select live to the internet via Ethernet then connect the Ethernet cable between Select live and the router now The maximum length of the ethernet cable is 100m of CAT5e or better ...

Page 20: ...l with Device ID and Serial Within 30 seconds Device ID and Serial are also shown in LCD display of Select live as shown Note The Wi Fi hotspot selectronic is now disabled To get it back factory reset the device See page 41 then rerun the Setup Wizard REGISTRATION Cloud OK IP XXX XXX XXX XXX D Ver XX XX XX Please Enter Device ID XXXXXXXX Serial XXXXXX in Select live portal ...

Page 21: ...s to browse to Select live Portal https select live and click on Not registered yet Fill the form by entering Full Name Email Password Repeat Password Mobile Number Number and Street Street line 2 City or Suburb Country State and Post code Check the checkbox of terms and conditions Submit the form by clicking Sign Up An email containing an Activation Code is sent to the email address on successful...

Page 22: ...contained in the activation email Submit the form by clicking Activate The Registration is complete and ready to login Link Select live to the Portal Browse to the login page at https select live A login form appears Fill in the Email and Password and click Login On Successful login the page redirects to System page as shown ...

Page 23: ...s Required as Owner If you are the installer and wish to add this system to your profile then you will need to o Check that the owner of the system has first added the system to their profile o Check that the owner has granted Installer Access under Settings o Obtain the Device ID and Serial from the owner o Add a System to installer s profile o Under Access Required select Installer see above Cli...

Page 24: ...stem System Page This is the home page where all the systems are listed and a new system can be added By clicking on System Name the system s Dashboard page can be viewed See page 44 Dashboard Page This page shows the power flow animation Load Powered By System info environment contribution and energy chart of the selected system from the System page See page 46 Event Page This page shows historic...

Page 25: ...ted the screen changes Parameter Description selectronic The Wi Fi hotspot SSID that is used for connection by PC or mobile device http 192 168 1 1 The URL to login to the web interface of the device The backlight of the LCD display will turn OFF a minute after power up After the Setup Wizard The following screens are displayed only after the Setup Wizard and before adding the device to the portal...

Page 26: ...etup Wizard IP XXX XXX XXX XXX the device is connected to a network IP Unknown the device is not connected to any network D Ver The firmware version of the device Device ID A unique ID that is used for adding the system to the Portal Serial Serial of SP PRO used for adding the system to the Portal SN Serial of SP PRO used for adding the system to the Portal Rating The power rating of the SP PRO in...

Page 27: ... Fi or Ethernet whichever is selected in Setup Wizard IP XXX XXX XXX XXX the device is connected to a network IP Unknown the device is not connected to any network D Ver The firmware version of the device Devices The connection status of SP PRO If 0 of 1 Ok connection with SP PRO is lost Charge Real time State of charge of the battery from SP PRO in If the connection to Wi Fi or Ethernet is lost t...

Page 28: ... and Screen 4 every 3 seconds The backlight of the LCD display stays off Screen 1 SP PRO Status 1 Screen 2 Fault Present Screen 3 SP PRO Status 2 Screen 4 Fault Present Fault Present SN 161818 System Battery Temp sensor OP SP PRO Status Cloud OK IP 192 168 43 130 D Ver 3 6 3 Devices 1 of 1 OK Charge 84 9 SP PRO Status SN 161818 Rating 3000 0W SoC 84 9 Grid 0W Load 0W Batt 0W Solar 0W Fault Present...

Page 29: ... hotspot of the device is not available after the Setup Wizard Either the device s Wi Fi or Ethernet will be connected to a network The web interface of the device can be accessed by any PC or mobile device from the same network Following is the procedure to login to the web interface of the device After the Setup Wizard the IP address of Select live is displayed on the LCD screen as shown From th...

Page 30: ...ogin the web interface is displayed as shown Position Description A Logo Content On Click navigates to Setup Wizard page B Menu navigation Setup Wizard navigates to the Setup Wizard page see page 31 Advanced Setting navigates to the Advanced Setting page see page 32 C Main Content The connect changes depending on the page D Firmware version of the device Bottom right corner A B C D ...

Page 31: ...Description A Setup Wizard button Open the Setup Wizard the dialog box See page 15 B SP PRO table shows information of connected SP PRO Device ID a unique 8 characters which used to link the device to the portal Rating Power rating of the connected SP PRO in kW unit E g 3 0kW Serial Serial number of the connected SP PRO Connection Status Connection status of SP PRO Offline or Online A B ...

Page 32: ...RO table shows information and action for connected SP PRO Device ID a unique 8 characters which used to link the device to the portal Rating Power rating of the connected SP PRO in kW unit E g 3 0kW Serial Serial number of the connected SP PRO Action Contents two buttons o Details Shows the detailed information of the connected SP PRO see page 34 o Delete remote the connected SP PRO see page 34 B...

Page 33: ... Fi connection See page 36 o Ethernet Edit open a form to edit Ethernet connection See page 38 D Apply Network Changes button on click applies changes made in Wi Fi and Ethernet connection E Device firmware status see page 40 Status provide the status of the firmware by the following text o Firmware is up to date o Firmware can be updated to x x x o Firmware update x x x downloading in progress o ...

Page 34: ...Parameter Description Serial Number Serial number of the connected SP PRO Rating The power rating of the connected SP PRO in kW unit E g 3 0kW Device ID A unique 8 characters which used to link the device to the portal Password SP PRO login password Close On click closes the dialog box Deleting the connected SP PRO Login to the device see page 15 Click on Advanced Settings in the upper right corne...

Page 35: ...Autodetect Scan for the SP PRO with SP PRO login password On success update SP PRO Serial SP PRO Serial The Serial number of connected SP PRO pick only Update on click of Autodetect SP PRO login password SP PRO login password Defaults to Selectronic SP PRO Create Submits form On successful add new SP PRO and closes On fail pops an error message x On click closes the dialog box Change SP PRO login ...

Page 36: ...Select live Operation 36 OI0009 Revision 01 Select live User Manual Editing Wi Fi Connection Login into the device see page 15 Click on Advanced Settings in the upper right corner Click on Edit of Wi Fi from my Network table ...

Page 37: ...word SP PRO login password Defaults to Selectronic SP PRO Update Submits form On successful updates the Wi Fi connection and close the dialog box Note only update of change but not applied yet Cancel On click closes the dialog box x On click closes the dialog box Click Refresh to update Available Access Points Pick your Wi Fi network from Available Access Points Enter Password if any Click Update ...

Page 38: ... live Operation 38 OI0009 Revision 01 Select live User Manual Editing Ethernet Connection Login into the device see page 15 Click on Advanced Settings in the upper right corner Click on Edit of the Ethernet in the My Network table ...

Page 39: ...nabled only on DHCP Enabled as off Static IP DNS server Manual input of DNS address Enabled only on DHCP Enabled as off 0 0 0 0 for disabled Update Submits form On successful updates the Ethernet connection and close the dialog box Note only update of change but not applied yet Cancel On click closes the dialog box x On click closes the dialog box Choose DHCP Enabled as on or off Enter hostname En...

Page 40: ... to check for new firmware available If new firmware is available the button changes to Download Firmware and the firmware status changes Firmware can be updated to x x x from Firmware is up to date as shown Click on Download Firmware to download new firmware The firmware status changes to Firmware update x x x download in progress and the button to Cancel Download as shown After download is compl...

Page 41: ...nterface Factory Reset of the device Unscrew the small screw from the front of Select live Slide select live up to unlock from wall plate Locate the reset button at the back as shown on page 10 Press and hold the button for 20 seconds On release of the button the device factory resets and reboots A short press of the button less than 5 seconds will reboot Select live only For confirmation of the f...

Page 42: ...edirect to System page Not Registered Yet On Click redirect to Registration page Forgot Password On Click redirect to Forget Password page Installation Guide On Click open landing page of Select live in the new window Fill the Email and Password and click Login On success page redirects to the system page On fail following error message is shown Bad email address or password Note If the Email of t...

Page 43: ...rm On successful a randomly generated password is sent to the email Not Registered Yet On Click redirect to Registration page Remember Password On Click redirect to Login Page Fill the Email and Mobile Number and click Send On success a randomly generated password is sent to the Email On fail the following error message is shown Error message Description Could not find a user matching that email a...

Page 44: ...nk to the systems On mouse over each system row the google map zoom into its marker System Name a custom name for the system It s a link as well On the link navigates to the Dashboard page Status The status of the system with the status icon see page 45 and time of last data received Example 12 seconds ago 10 minutes ago 4 hours ago 124 days ago SoC latest State of the change of the battery of the...

Page 45: ...tem is more than 20 minutes old regardless of active events User Interface Select a system from the Systems page to see information for that system Position Description A Left Menu navigation Systems navigates to System page see page 44 Dashboard navigates to Dashboard page see page 46 Events navigates to Events page see page 54 Settings navigates to the Settings page see page 55 My Profile naviga...

Page 46: ... month and year energy see page 47 B Load Powered By shows the ratio in the pie chart of solar battery and grid generator energy that powered load for Today see page 50 C INFO shows the SP PRO detail model serial rating solar and battery size see page 50 D Connection Status shows the time of last data received and connection status icon see page 51 E ECO shows the number of C02 avoided comparing d...

Page 47: ...w shows the real time power of the solar battery grid generator and load It also shows the energy totals for today this week this month and this year for the solar battery grid generator and load Depending upon the system type the power flow icons will vary Off grid System On grid with generator backup System On grid System ...

Page 48: ... energy This year Solar energy Red Grid icon shows the amount of grid power in kW that is being taken from the grid Green Grid icon shows the amount of grid power in kW that is being exported to the grid Grey Grid icon means there is no power flowing in or out of the grid On hover the following values are shown Today Grid Import energy Today Grid Export energy This week Grid Import energy This wee...

Page 49: ... Battery In energy This month Battery Out energy This year Battery In energy This year Battery Out energy Generator icon shows generator power in kW Generator icon with grey ring means there is no power being taken from the generator On hover the following values are shown for Off grid systems only Today Generator energy This week Generator energy This month Generator energy This year Generator en...

Page 50: ...art of the proportion of solar energy battery energy and grid energy that powered loads today Hover over each portion to display its percentage 8 3 3 INFO INFO shows the connected SP PRO detail NOTE For Advanced Multiphase systems Three phase and split phase the SP PRO serial and SP PRO Rating is for the primary L1 phase SP PRO only ...

Page 51: ...ive event of SP PRO Status Icon Description The last data received from the system is less than 20 minutes old and has no active events The last data received from the system is less than 20 minutes old and has active events The last data received from the system is more than 20 minutes old regardless of active events 8 3 5 ECO The amount of C02 emissions avoided by having your system ...

Page 52: ...over shows the information on the calculation kg of C02 emission avoided The total number of kg of CO2 emission that the system has avoided by using renewable energy 8 3 6 Energy Chart Bar chart shows date and time versus use and production of energy The line chart shows the battery SoC at that time NOTE Clicking on the chart legend will turn on and off the display of that parameter within the gra...

Page 53: ...d and load energy and soc of battery D Tooltip Hover over chart to display the values at that point in time Following are the combo chart parameters Parameter Colour Axis Description Solar energy Left Solar energy over interval in kWh Load energy Left Load energy over interval in kWh Grid Generator Import Energy Left Grid energy for On grid Generator energy for the Off grid or both for On grid wit...

Page 54: ...ion about all events that occurred after the installation of the device Type The type of the event with event type icon see next table Code The code of the event Description The description of the event Created The date and time of the event occurred Cleared the date and time of the event got cleared If not cleared N A is represented Event Type Icon Description This status icon means that the even...

Page 55: ... Input for the solar size of the system in kW C Save Saves System Name and Solar Size C Reset Revert the System Name Solar Size before click of Save D Allow Installer Access Check this box to grant access of your system to your installer Provide your installer with the Device ID and Serial to enable them to add your system to their profile E System Location Google map with a marker showing the loc...

Page 56: ...ings page got to System Removal table Click on Delete System a confirmation to delete appears as shown On click Delete the system is removed and data are deleted permanently The portal redirects to Systems page Select live can be linked to the different account Changing my Profile Login into the portal see page 42 Click on My Profile from Left Menu A B ...

Page 57: ...an be changed at any time Click Save to update or Discard to cancel changes Section B is for your reference and cannot be changed 8 6 2 Changing Password Enter Old Password Enter New Password Enter Re type Password Click Save to change the password On success changes password with message Password updated A B C D G H I E A B C D E F ...

Page 58: ...of Regular maintenance is required Regularly conduct visual inspections of Select live for external damage dirt moisture and insects Protect Select live from wet conditions Ingress of liquids may damage or destroy Select live Clean Select live with a slightly dampened cloth to prevent the penetration of moisture For dirt use a mild non abrasive non corrosive cleaning agent ...

Page 59: ...RO Enter the SP PRO login password during the Setup Wizard and click AutoDetect to check See page 16 Select live Portal could not connect to Select live Select live is not setup Run Wizard setup from Select live web interface Select live is not connected to any network Select live shows Cloud No LAN and IP Unknown Factory reset Select live See page 41 login to the device See page 29 and connect to...

Page 60: ...again with Wi Fi SSID and password See page 41 and 15 Select live Portal shows the connection status as offline with the red cross symbol Select live doesn t have internet connection The device display will show Cloud NO LAN or Cloud ERROR for not internet connection Check the Wi Fi network and Ethernet has internet availability To setup gain factory reset Select live and Setup Wizard the device a...

Page 61: ...y Technical Wireless 802 11b g n Wi Fi 2 4GHz Channel 1 11 Wireless range 100m max line of sight Wired connectivity Serial RS232 10 100 Ethernet Wired connection length Up to 5m for Serial RS232 Outbound ports If you are behind a corporate firwewall check with your administrator that these outbound ports are open Service Protocol Port HTTPS TCP 443 Secure Tunnel VPN UDP 11789 Network Time UDP 123 ...

Page 62: ...Please include the following information in order to receive faster assistance The Serial number firmware version of Select live The Serial number of the SP PRO The Method of the network connection Wi Fi or Ethernet The type brand and model of the Wi Fi or Ethernet router Selectronic Australia Pty Ltd Suite 5 20 Fletcher Road Chirnside Park Victoria 3116 Australia 61 3 9727 6600 www selectronic co...

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