Security Command XR20 Executive Series, User Manual, Page: 34 / 52

30 XR20 User’s Guide User Menu
Request Service?
User Code Level : Master only
Function
: Allows you to send a Request for Service message to the
central station when there is a problem on your system.
After the Display Events option in the keypad User Menu, the
REQUEST SERVICE?
option displays if a master code was used to
enter the menu. This feature does not display if it is not enabled
on your system.
If your system is monitored by a central station and you need to
send a Request for Service report to the central station, press any
Select key while REQUEST SERVICE? displays. After the Request
for Service report is sent, the keypad displays
REQUEST MADE
for
four seconds.
If there is a problem with the telephone line connected to the
system, you must contact our service department directly for
assistance.
Display Events
User Code Level: Master or Standard.
Function:
Allows you to view up to 100 past events that occurred
on your system from any keypad. Any event older than 45 days
automatically clears from the system memory. Once the full 100
events are reached, any new event received clears the oldest event
from the list.
Refer to Appendix A for detailed Display Events information.