Start the Applications and Connect to the Server
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If the Management Server, Cards, and/or ETM System Console(s) are not
communicating, verify the following:
IP addresses of the Cards have been entered correctly in the
Card IPs
dialog box. The Management Server must know the IP addresses of the
Cards before the Cards are allowed to connect to the Server.
The DES key entered during Card configuration via the Console port
matches the DES key in the
twms.properties
file in the ETM System
installation directory. The DES keys must match because initial
communication between system components and the Management
Server is always encrypted.
The port numbers in the
twms.properties
files are correct and no
conflicts exist with other devices or services.
The license file
TWLicense.txt
is present in the ETM System
installation directory for both the Management Server and the Report
Server, if remote.
If the ETM System components are communicating through a firewall,
firewall configuration was completed properly.
The Oracle database driver file,
ojdbc14.jar
(10G) or,
ojdbc6.jar
(11G), specific to the version of Oracle you are running is present in
both the ETM Server directory and any remote Usage Manager or ETM
Database Maintenance Tool directories.
The Oracle database service for the ETM System is running.
On the Performance Manager main menu, click
Tools | View
Diagnostic Logs
to review for error message that may provide
insight.
If communication is still not successful, contact SecureLogix Customer
Support for telephone or email support at:
1-877-SLC-4Help
For more information about SecureLogix Customer Support, see the
SecureLogix Customer Support Handbook at
http://support.securelogix.com
/
Troubleshooting
System
Communication
