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Step 4: Telephony Service Cutover
After performing telephony service cutover, view the
Diagnostic Log
for
evidence of configuration errors or connection problems.
To view the Diagnostic Log
Do one of the following:
–
On the Performance Manager main menu, click
Tools | View
Diagnostic Logs
.
–
To see logs for a specific Span, right-click the Span in the tree, and
then click
View Diagnostic Logs
The
Diagnostic Log
appears showing diagnostic messages for all
resources managed by this Management Server.
Any message reporting a potential configuration error should not be
ignored. For example, the message
"Possible configuration
error on channel <x>"
indicates potential Span configuration
errors for signaling or timing that prevent proper call recognition.
If you select
View Diagnostic Logs
for a specific Span, a filter is applied
so that only records for the selected Span appear.
New entries are highlighted in yellow by default. Click
Help
on the
Diagnostic Log
main menu or see "Setting Diagnostic Log Display
Preferences" in the
ETM
®
System Administration and Maintenance Guide
for information about setting log-display properties, hiding/showing
columns, and filtering the display.
Viewing the
Diagnostic Log
