Secure Computing sidewinder, Startup Manual

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Appendix B: Tips and Troubleshooting
Troubleshooting technical difficulties and configuration issues
42
Troubleshooting
technical
difficulties and
configuration
issues
Use this section to identify and resolve issues on your Sidewinder
appliance
.
•
See “Troubleshooting newly installed or re-imaged appliances” on page 42
for troubleshooting steps on these issues.
•
Some connectivity and misconfiguration problems will most likely occur
immediately after initialization. See “Troubleshooting connectivity and
misconfiguration difficulties” on page 43.
Troubleshooting newly installed or re-imaged appliances
If you are having difficulties with a new or re-imaged Sidewinder appliance ,
attach a console to the appliance. The
appliance
will display messages on the
console that can provide information about the system’s state.
Table 6:
Conditions when you would want to attach a console
What is happening How to start troubleshooting
Nothing happens when you turn on a
new or newly re-imaged system.
Appliance may be ready for its Quick
Start information.
Configure the appliance using one of
the three methods described in
“Selecting the best startup method” on
page 4 of the
Startup Guide
.
While using the Quick Start Wizard’s
removable media method, the system
does not reboot.
There may be non-content errors on
the Quick Start Wizard media.
Try again with a new Quick Start
Wizard diskette or flash drive.
While re-imaging, the system does not
reboot.
The appliance may need you to
remove media from its drives. Remove
media and reboot.
You get an error every time you try to
connect with the Admin Console.
This may indicate a network failure.
Troubleshoot your network
connectivity.