background image

22

Tips for Improved Performance

 Check and Correct

If your cable modem does not perform as
expected, the following tips may help. If you need
further assistance, contact your cable service
provider.

• Verify that the plug to your cable modem AC

adapter is properly inserted into an electrical
outlet.

• Verify that your cable modem AC adapter is

not plugged into an electrical outlet that is
controlled by a wall switch.  If the electrical
outlet is controlled by a wall switch, make sure
the switch is in the ON position.

• Verify that the Power and Status indicators on

the front panel of your cable modem are
illuminated.

• Verify that all cables are properly connected,

and that you are using the correct cables.

• Verify that your cable service is active and that

it supports two-way service.

• For Ethernet port use, verify that your TCP/IP

is properly installed and configured.

• For USB port use, verify that you have

followed the procedure for Installing the USB
Drivers for Windows  98/ME

 on page 15 of

this guide, or the procedure for Installing the
USB Drivers for Windows 2000

 on page 16 of

this guide.

• Verify that you have called your cable service

provider and given them the serial number
and MAC address of your cable modem.

• If you are using a cable signal splitter so

that you can connect the cable modem to
other devices, remove the splitter and
reconnect the cables so that the cable
modem is connected directly to the cable
input. If the cable modem functions properly
when connected in this way, the cable signal
splitter may be defective and may need to be
replaced.

Summary of Contents for WebSTAR DPX130

Page 1: ...Webstar Cable Modem Model DPX130 Cable Modem...

Page 2: ...shock do not remove cover or back No user serviceable parts inside Refer servicing to qualified service personnel WARNING TO PREVENT FIRE OR ELECTRIC SHOCK DO NOT EXPOSE THIS UNIT TO RAIN OR MOISTURE...

Page 3: ...l Accessories Do not use accessories with this equipment unless recommended by your cable service provider IMPORTANT RULES FOR SAFE OPERATION continued Ventilation This equipment has openings for vent...

Page 4: ...e at plugs at electrical outlets and at the places where the cords exit the equipment IMPORTANT RULES FOR SAFE OPERATION continued Power Sources A label on the AC power adapter which is supplied with...

Page 5: ...IMPORTANT RULES FOR SAFE OPERATION continued Damage that Requires Service For damage that requires service unplug this equipment from the electrical outlet Contact your cable service provider when an...

Page 6: ...of high speed Internet access Your new WebSTAR Model DPX 130 Cable Modem offers the following outstanding features Euro DOCSIS certification ensures full interoperability with any Euro DOCSIS compatib...

Page 7: ...der can install one You have an Internet access account Your cable service provider will set up your Internet access account and will become your Internet Service Provider ISP to enable you to send an...

Page 8: ...alled An active 10 100 BaseT Ethernet network interface card NIC installed in your PC System Requirements for a USB Connection A PC with Windows 98 98SE ME or 2000 operating system A master USB port i...

Page 9: ...rred 3 Cable Blinks during software upgrade and to indicate cable activity 4 Status Illuminates solid green when the modem is registered on the network Blinks to indicate one of the following conditio...

Page 10: ...ects to the 10 100BaseT Ethernet port on your PC 4 Reset Reset to Default button CAUTION This button is for maintenance purposes only Do not use 5 12 V DC Connects the cable modem to the DC output of...

Page 11: ...nd then plug the cord into an AC power source 5 Plug in and power on your PC 6 Choose one of the following options To configure the TCP IP protocol for Ethernet see TCP IP Configuration on pages 12 th...

Page 12: ...Network icon A list of installed network components appears 3 Under the Configuration tab read the list of installed network components to verify your PC contains the TCP IP protocol 4 Does your PC h...

Page 13: ...click Properties The Local Area Connection Properties window appears 4 In the Local Area Connection Properties window select Internet Protocol TCP IP then click Properties The Internet Protocol TCP I...

Page 14: ...n the option deselect the option and then click Info in the lower left hand corner 7 Is there a Hardware Address listed in this window If yes click OK To close the TCP IP Control Panel window click Fi...

Page 15: ...on your PC The Add New Hardware Wizard window appears 3 Click Next 4 In the Add New Hardware Wizard window select Search for the best driver for your device Recommended then click Next 5 In the Add N...

Page 16: ...3 In the Found New Hardware Wizard window select Search for a suitable driver for my device recommended then click Next 4 Insert the USB Driver installation disk into floppy disk drive A 5 In the Foun...

Page 17: ...d Remove Hardware Wizard window click Uninstall a device and then click Next z u U n USB Driver Uninstallation Uninstalling the USB Drivers for Windows 98 ME You may need to uninstall the USB Drivers...

Page 18: ...the cable modem is online it is possible that your PC did not renew its IP address Follow these steps to renew the IP address on your PC 1 Click Start and then click Run to open the Run window 2 Type...

Page 19: ...IPAddress continued Renewing the IP Address for Macintosh Follow these steps to renew the IP address on your Macintosh computer 1 Click the Apple icon in the upper left corner of the Finder Scroll do...

Page 20: ...nterface an Ethernet card is available from your local PC or office supply retailer or from your cable service provider Q Once my cable modem is connected how do I access the Internet A Your local cab...

Page 21: ...r PC make certain that it also supports 10BaseT The modem does not register a cable connection The modem works with a standard 75 ohm RF coaxial cable If you are using a different cable your cable mod...

Page 22: ...g the correct cables Verify that your cable service is active and that it supports two way service For Ethernet port use verify that your TCP IP is properly installed and configured For USB port use v...

Page 23: ...entation Copyright Notice 2001 Scientific Atlanta Inc All rights reserved Printed in Taiwan Information in this document is subject to change without notice No part of this document may be reproduced...

Page 24: ...28 32 61476 Kronberg Germany Tel 49 6173 928 000 Asia Pacific Scientific Atlanta Singapore Pte Ltd 1 Claymore Drive 08 11 Orchard Towers Singapore 229594 Tel 65 733 4314 Latin America Scientific Atla...

Reviews: