Troubleshooting
7 - 12 Problems and Possible Solutions
7
The
Sound Blaster
audio controls don’t
work when the system is connected to an
external display through an HDMI/
Display Port cable
.
Note that Sound Blaster Audio will be disabled when you are connecting to an
external display through an HDMI or Display Port connection. See
Blaster Audio & HDMI” on page C - 11
.
My
internal microphone seems to be
disabled
and/or
I can still hear sound
from the speakers
even though I have
plugged headphones into the headphone
jack.
You have disabled “Front panel jack detection” in Connector Settings in the
Realtek HD Audio Manager
control panel. Go to the Realtek HD Audio
Manager and click the
Connector Settings
icon
and make sure that there is
no tick alongside “Front panel jack detection” and click OK.
The
fingerprint reader has problems
scanning fingers.
When fingers are wet or sweaty the software application may have difficulty
reading a scanned finger.
Make sure your fingers are clean and dry when
attempting to scan them across the sensor for detection.
When using a
Bluetooth headset the
audio appears to be mono
and not
stereo.
This is a common issue with Bluetooth headsets. To resolve this issue do the
following (you will need to
repeat this procedure
after every
boot up
,
restart
,
or when the
system resumes from hibernation
):
1.
Go to the
Devices & Printers
control panel in
Windows
.
2.
Double-click the Bluetooth headset.
3.
Click
Connect
to complete the stereo connection.
OR
1.
Go to the
Sound
control panel in
Windows
.
2.
Right-click (in the
Playback
tab) the Bluetooth Stereo Audio device (the
default device is
Headset
).
3.
Click
Connect
to complete the stereo connection.
Problem
Possible Cause - Solution
Summary of Contents for N151RF1
Page 1: ...V16 1 00...
Page 2: ......
Page 20: ...XVIII Preface...
Page 34: ...XXXII Preface...
Page 143: ...BIOS Utilities Exit Menu 5 19 5...
Page 144: ...BIOS Utilities 5 20 5...
Page 238: ...Control Center Flexikey B 34 B...
Page 288: ...Video Driver Controls C 50 C...