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7. Troubleshooting
Faulty Installation
It is not the responsibility of Scandium to rectify any incorrect installations. A service call out fee will be
charged for any Scandium technician that attends a call, whereby it’s established that the fault is due to an
incorrect installation or non-manufacturing fault. Should the appliance be installed in such a way that the
service agent is unable to gain access to the appliance, the person/s who own the premises or the property
where the appliance resides — will be responsible to provide access to the appliance at their expense.
Service
In the event that the failure is not due to the faults mentioned in Troubleshooting, contact the customer
service centre.
A service request will require the purchase date, the rangehood model and motor type, the rangehood serial
number or batch number (this information is printed on a label inside the rangehood).
Check electric connect
ion. V
ol
tage of t
he electric
network should be between 220 - 240V
, rangehood
should be connected to gr
ounded plug and
turned on.
Check rangehood
’s motor switch. Ensur
e t
hat t
her
e is
power to t
he rangehood, t
he motor is connected to
the rangehood and t
he rangehood is switched on.
Check lamp switch. Lamp switch should be at “on”
posit
ion.
Check fil
ter
. Fil
ter should be washed r
egularly
, see
fil
ter cleaning.
Check lamps. Lamps should be firm.
Check out
let. Out
let should be open.
Check lamps. Make sur
e t
hey ar
e not br
oken or faul
ty
.
Replace if br
oken.
Please make sur
e t
her
e is no obstruct
ion in duct
ing
and back draft fins.
Check t
he out
let, make sur
e it is not blocked and you
have t
he corr
ect d
iameter duct
ing instal
led.
Check motor instal
lat
ion manual, make sur
e t
he flexi
duct
ing is instal
led corr
ect
ly
, eg. Lengt
h of duct
ing
used, keep t
he duct
ing taut.
Check motor to make sur
e it hasn’
t been obstructed
or damaged by flying debris.
Rangehood does not work
X
X
Light does not work
X
X
X
X
Rangehood air suction is weak
X
X
X
X
X
Rangehood does not direct air out
X
X
X
Loud noise from the rangehood
X
X
X
X
Troubleshooting
If the product does not work:
Before you contact the service centre, make sure the product is plugged in, the electrical fuse (on selected
models) is in correctly and electrical wiring is connected. Do not take any action that will damage the product.
