Product Manual and User Guide – ThurayaIP Active Antenna
Version A
30. august 2010
Page 16 of 18
SCAN Antenna A/S –
www.scan-antenna.com
9. Troubleshooting
Problem
Solution
No signal strength (0% - no bars)
Check that power is available to the antenna,
LED should be ON.
Check that the antenna is pointing towards
the satellite.
If problem persists, restart the ThurayaIP.
LED is not ON when running on battery
Antenna has no power. Check that power
switch is ON. Battery may be discharged.
Recharge or replace battery.
LED is not ON when running on charger
Antenna has no power. Check AC supply to
charger.
LED is not ON when running on DC-feeder
Antenna has no power. Check DC power
supply.
LED is flashing
Battery is charging. Normal behaviour.
Signal strength is OK, but the terminal never
acquires a connection
Check that the coax cables are of the correct
type and length. The coax cables may not be
shortened, only replaced with other types.
Please consult the cable guide.
When the antenna is connected, the
ThurayaIP reboots, and the connection is
temporarily lost
This is normal behaviour. To avoid this,
connect the antenna before turning on the
ThurayaIP.
Even with the antenna connected, the signal
strength seems unstable
This is normal. Especially during acquisition,
the signal strength varies a lot.
