PROBLEM
POSSIBLE CAUSES
SOLUTIONS
The awning doesn’t work.
The wiring is incorrect.
Check the wiring and modify it if necessary
The motor is too hot.
Wait for the motor to cool down.
The cable used is incorrect.
Check the cable used and make sure it
has 3 wires.
The Somfy io control point battery needs
replacing.
Check the battery and change it if a new battery is needed.
The control point is incompatible.
Check compatibility and change the control point if neces-
sary.
The io Somfy control point used is not
registered with the motor.
Use the registered control point or register this control point.
The awning stops too soon.
The crown is positioned incorrectly.
Mount the crown correctly.
The limit switches are incorrectly
programmed.
Set the limit switches again.
25
TECHNICAL MANUAL
EROS
8. TIPS AND TRICKS
8.1.Do you have any questions about the Sunea screen io?
8.2 Replacing a lost or damaged Somfy io control point
Consult the relevant guide.
2 s
2 s
15 s
5 s
1
6
5
3
2
4
My
1
3
5
6
2
4
8.3 Restoring original configuration
Consult the relevant guide.
1)
Place the awning in the middle position (if possible).
2)
Disconnect the electrical power source for 2 seconds.
3)
Re-connect the electrical power source for between 5 and
15 seconds.
4)
Disconnect the electrical power source for 2 seconds.
5)
Re-connect the electrical power source: the awning will
move for a few seconds.
If the awning is in the upper or lower limit switch position, it
will move briefly.
6)
Keep the PROG button pressed down: the awning makes
an initial movement and another a few moments later. The
motor has now reverted to the factory configuration.
-
Repeat the process detailed in the chapter entitled “Start-
up” chapter.
IMPORTANT
This restoration eliminates all control points,
sensors, all limit switch settings and resets the
direction of rotation and the preferred position
(“My”) of the motor. However, the configuration
of the advanced functions (“Back impulse”, “Back
release”, “Closing force”) will be maintained.
IMPORTANT
The double power cut-out should only be car-
ried out on the motor that is to be reset.
2 s
2 s
15 s
5 s
1
6
5
3
2
4
My
OFF
2 s
2 s
15 s
5 s
1
6
5
3
2
4
My
ON
2 s
2 s
15 s
5 s
1
6
5
3
2
4
My
OFF
2 s
2 s
15 s
5 s
1
6
5
3
2
4
My
ON
2 s
2 s
15 s
5 s
1
6
5
3
2
4
My
