Sawgrass SG1000EU User Manual Download Page 111

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Troubleshooting | 127



Paper Jam" for more information.



If paper jams occur repeatedly, see section "Paper Is Not Fed or Delivered

Normally" for more information.

Removing Paper Jammed in Tray 2/3

1. Hold the grip on Tray 2/3, lift the tray slightly ( ), then pull it out ( ).

Pull the tray completely out. Take care not to drop it.

2. Remove the jammed paper.

3. Push Tray 2/3 gently in until it stops.

Printing starts. Blank paper may be delivered after printing resumes.



Continue to remove the jammed paper according to subsequent error messages

until the messages no longer appear. See section "" for more information.



Paper Jam" for more information.



If paper jams occur repeatedly, see section "Paper Is Not Fed or Delivered

Normally" for more information.

Summary of Contents for SG1000EU

Page 1: ...Table of Contents i ...

Page 2: ...Specific Information 5 Available Units and Options for Each Model 6 About The Sawgrass SG500 and SG1000 7 Guide to Components 7 Front View 7 Rear View 8 Left Side View 8 Options and Accessories 9 Option Tray SG500NA SG500EU 9 Option Tray for SG1000NA SG1000EU 10 Bypass Tray for SG500NA SG500EU 10 Bypass Tray for SG1000NA SG1000EU 11 Control Panel 12 Turning On Off the Power 13 Turning on the power...

Page 3: ... Paper 27 Loadable Paper Sizes 27 Handling and Storage Precautions 28 Loading Paper 29 Loading Paper into Tray 1 3 29 Extending the Paper Tray to Load Paper 31 Installing the Ink Cartridges 34 Plugging in the Power Cord and Turning the Power On 36 Connecting the Printer 38 Confirming the Connection Method 38 USB Connection 38 Ethernet Connection 39 How to change the LAN type 41 How to connect usin...

Page 4: ... the Tray Paper Settings Menu 62 Printing a Configuration Page 62 Interpreting the Configuration Page 63 Changing the Sleep Mode Timer 63 Setting the Date and Time 64 Date setting 64 Time setting 65 Time zone setting 66 De condensation 67 Using the Interface Menu 68 Changing the Interface Menu 69 Precautions When Using a Networked Printer 71 Using the Language Menu 72 Software 68 System Requiremen...

Page 5: ...lection Unit 80 Checking the Waste Ink Level 80 Replacing a Waste Collection Unit 81 Cleaning 91 Cleaning the Power Cable Plug 91 Moving 92 Moving a Short Distance 92 Moving a Long Distance 93 Disposing 94 When Not Using for a Long Period of Time 94 Troubleshooting 95 Canceling Printing 95 Canceling Printing Using the Job Reset Key 95 Canceling Printing from the Windows Taskbar 97 Canceling a Prin...

Page 6: ...s not Correct or Only a Partial Image is Printed 111 Error Status Messages on the Display 112 Error Messages 112 Errors Displayed by the Web Image Monitor 116 No Paper Tray Not Detected Tray 1 117 No Paper Tray Not Detected Tray 2 3 117 No Paper Tray Not Detected Bypass Tray 117 Paper Size Mismatch Paper Type Mismatch Tray 1 118 Paper Size Mismatch Paper Type Mismatch Tray 2 3 118 Paper Size Misma...

Page 7: ...t Full 123 Used Waste Collection Unit 123 Out of Printable Temperature Range 123 Printer Error 124 Network Interface Error 124 Maintenance Failed 124 Cannot Recover Error Page 124 Where to Inquire 125 Recommended Consumables 125 Options 125 ...

Page 8: ...install the printer User Guide PDF This guide explains in detail how to install and use the printer The guide also provides instruction on how check and change settings on the printer itself and how to make and check printer settings using a Web browser It contains basic troubleshooting procedures such as those related to printing and paper jams and important information about consumables such as ...

Page 9: ...es inside the printer can cause a breakdown Do not lean anything against the vent or block it in any way Warm air from the vent is normal and not a cause for concern Do not leave the top or right front cover open If you do dust or other matter might get inside the printer and this will reduce print quality During printing do not move the printer or open its covers Do not open the top or right fron...

Page 10: ...l up sooner than normal based on the specifics of your printing practices and or maintenance procedures Prepare new Waste Collection Unit message appears shortly before the waste collection unit is full Although the printer remains usable until the unit is completely full contact Sawgrass or an authorized distributor to purchase a replacement Ink cartridges should be used up before the Recommended...

Page 11: ...rface and safe from shock and vibration Do not turn the printer off while it is busy Make sure the printer is idle before turning it off Condensation can form inside the printer if it is moved from a cold place to a warm place Allow any condensation to fully evaporate by not turning the printer on for at least an hour after moving it Information about this Manual Be sure to read this section first...

Page 12: ...del Specific Information This section explains how to identify the region the printer belongs to There is a label on the rear of the printer located in the position shown below The label contains details that identify the printer s region The following information is region specific Read the information under the symbol that corresponds to the region of the printer mainly Europe and Asia If the la...

Page 13: ...el The available units and options differ depending on the model Unit Option SG500NA SG500EU SG1000NA SG1000 EU Option Tray Optional Optional Bypass Tray Optional Optional Ethernet Interface Standard Equipment Standard Equipment USB2 0 Standard Equipment Standard Equipment ...

Page 14: ...l out when using large paper to keep the printed paper from falling 3 Paper Tray Cover Extension SG1000NA SG1000EU Pull out this cover when using the tray extension to prevent an accumulation of dust Do not pull out this cover if the extension unit is not used 4 Tray 1 Load paper here Use the Tray Extension and Paper Tray Cover Extension for larger paper sizes 5 Vent Air is vented here to prevent ...

Page 15: ...Normally keep this cover closed Open this cover to install or replace an ink cartridge or the waste collector unit Rear View 1 Rear cover Open this to clear paper jams inside the printer Left Side View 1 Power inlet Plug for the power cord 2 USB port Port for connecting the USB2 0 interface cable 3 Ethernet port Port for connecting the 100BASE TX or 10BASE T cable ...

Page 16: ...s of paper Two units can be stacked Front View Rear View 1 Tray 2 Tray 3 When using paper larger than A4 or letter extend the tray If two option trays are attached one on top of the other the unit on top is Tray 2 and the unit on the bottom is Tray 3 2 Rear unit cover Open to remove paper that has jammed inside the option tray ...

Page 17: ...g the tray extension unit to prevent an accumulation of dust Do not pull out this cover if the extension unit is not used 2 Tray 2 To print on paper larger than A4 or letter size pull the tray extension out Bypass Tray for SG500NA SG500EU Use this tray to feed in sheets manually 1 Tabs for bypass tray attachment and detachment Press to lock the bypass tray before attaching it or to unlock the tray...

Page 18: ...this tray to feed in sheets manually and or for oversize paper 1 Tabs for bypass tray attachment and detachment Press to lock the bypass tray before attaching it or to unlock the tray before detaching it 2 Bypass tray extension Pull this out according to the paper size To load paper larger than A3 or Tabloid extend the auxiliary trays 3 Bypass tray Load paper here 4 Side paper guides Adjust the po...

Page 19: ... level display A message appears when it is near time and time to replace the waste collection unit 5 Scroll Keys To cycle through the menu or set a value on the display 6 OK Key To confirm the setting or setting values 7 Power Key Press this key to turn the power on To turn the power off press and hold down this key for one second See the section Turning On Off the Power for more information 8 Es...

Page 20: ...ct to a wireless LAN will light up when it is connected 14 Job Reset key When the printer is online press this key to cancel an ongoing print job Turning On Off the Power Sawgrass always recommends keeping the printer powered on This will allow the printer to run automatic maintenance utilities for optimum performance Turning on the power 1 Press the Power key The Power key flashes and the Waiting...

Page 21: ...gy Saver mode and electricity consumption of the printer will be reduced Tospecify a wait period for Energy Saver mode initiation configure the timer settings See section Using the System settings Menu for more information If the printer is in Energy Saver mode the Power key lights but the LCD is blank SG500NA SG500EU If the printer is in Energy Saver mode the Power key lights and the Energy Saver...

Page 22: ...r cord in and turn the power on Plugging in the Power Cord and Turning the Power On 7 Connect the printer to the computer Connecting the Printer 8 Acquire install and configure software Printer and Color Management Software Follow these instructions for physical installation of the printer Instructions for installation and configuration of software are provided in separate documents located on sup...

Page 23: ...edicines small metal objects or containers holding water or any other liquids on or close to this printer Fire or electric shock could result from spillage or if such objects or substances fall inside this printer Be sure to locate the printer as close as possible to a wall outlet This willallow easy disconnection of the power cord in the event of an emergency Keep the printer away from humidity a...

Page 24: ...ght and front to back Toprevent condensation install the printer in an area where temperature and humidity conditions do not exceed those indicated in the diagram below The printer may cease to print if these limitationsare exceeded mainly Europe and Asia mainly North America White area Permissible Range Blue area Recommended Range ...

Page 25: ...c 45 cm 17 8 inches d 3 cm 1 2 inches e 13 cm 5 2 inches A clearance of 30 cm 11 9 inches is necessary if the bypass tray isattached SG1000NA SG1000EU a 26 cm 10 3 inches A clearance of 41 cm 16 2 inches is necessary if the bypass tray isattached b 10 cm 4 0 inches c 70 cm 27 6 inches d 3 cm 1 2 inches e 13 cm 5 12 inches A clearance of 38 cm 15 0 inches is necessary if the bypass tray isattached ...

Page 26: ...ord is for use with this printer only Do not use it with other appliances Do not use power cords that are damaged broken or modified Also do not use power cords that have been trapped under heavy objects pulled hard or bent severely If the power cord is damaged and its inner wires are exposed or broken contact Sawgrass for a replacement Use of damaged power cords could result in fire or electric s...

Page 27: ...ll supplied items Check that all the following items are present Power Cord Safety Information USB Cable The following explains the warning messages on the plastic bag used in this product s packaging Keep the polythene materials bags etc supplied with this printer awayfrom babies and small children at all times Suffocation can result if polythene materials are brought into contact with the mouth ...

Page 28: ...e off the protective covering 2 Remove the plastic bag 3 Lift the printer and move it to the place where it will be installed Grip the indented area at the base of the printer s sides as shown Lift and carry the printer slowly and carefully 4 Remove the tape from the printer body 5 Attach units and options See the section Attaching and Detaching Options for more information Sawgrass recommends the...

Page 29: ...nter 5 Align the connecting parts of the printer and option tray then lower the printer onto the option tray The following explains the warning messages on the plastic bag used in this product s packaging Keep the polythene materials bags etc supplied with this printer awayfrom babies and small children at all times Suffocation can result if polythene materials are brought into contact with the mo...

Page 30: ... not to trap your fingers Up to 2 option trays can be attached SG500NA SG500EU Toinstall two option trays put the upper option tray Tray 2 on the lower option tray Tray 3 first then lower the printer onto the upper option tray Tray2 After attaching an option tray the printer driver may need to be configured to recognize it After attaching the option tray you must register where to start printing o...

Page 31: ...0EU 4 Temporarily move the printer to a nearby flat and stable surface to detach the option tray Grip the center area at the base of the printer s sides Lift it slowly and do not strain your body 5 Place the printer back in the previous location 6 Connect the power cord USB cable or Ethernet cable Do not tilt the printer Be careful not to trap your fingers ...

Page 32: ...may result Attaching the bypass tray 1 If the printer is powered on press and hold down the Power key until it turns off and then unplug the power cord 2 If necessary disconnect the USB cable or Ethernetcable 3 Take the bypass tray out of the box and remove the tape 4 Attach the anti topple stand and then secure it with a coinscrew SG1000NA SG1000EU If an option tray is installed attach the anti t...

Page 33: ...he bypass tray you must register where to start printing on paper loaded in the bypass tray See the section Registration for more information The coin screw on the underside of the bypass tray is used when setting the side fence Detaching the bypass tray 1 Press and hold down the Power key until it turns off then unplug the power cord 2 If necessary disconnect the USB cable or Ethernet cable 3 Rem...

Page 34: ...y 1 Option Tray 2 and or Bypass Tray SG500NA SG500EU SG1000NA SG1000EU Type Paper Size Sublimation Transfer Paper standard sizes A4 210 297 mm A3 297 420 mm A3 328 483 mm Letter 81 2 11 1 Legal 81 2 14 1 Tabloid 11 17 1 13 19 1 Sublimation Transfer Paper custom cut Vertical 139 7 297 0 mm 5 50 11 69 inches Vertical 139 7 356 0 mm 1 5 50 14 01 inches Horizontal 88 0 216 0 mm 3 47 8 50 inches 1 main...

Page 35: ...er feed direction Do not stack paper over the limit mark Load transfer paper in the bypass tray print side up bright white side or side without watermark or logo with the shorter edge pointing in the paper feed direction Curled paper may jam Straighten any curls within 2 mm 0 08 inches beforeloading Paper storage precautions If stored under adverse conditions even paper suitable for printing can c...

Page 36: ...de on the right side slide the paper guides to match the size of the paper to load then push the end paper guide out until there is space between them 2 Load paper with the print side face down but not over the limit mark Print side is the bright white side or side without watermark or logo and should be placed face down with the shorter edge pointing in the paper feed direction When loading paper...

Page 37: ...30 3 Squeeze the front end paper guide then slide it to touch the edge of the paper 4 Push the tray gently in until it stops Before Tray 1 is pushed in make sure the output ramp is closed 5 Pull out the output ramp extension ...

Page 38: ...Load Paper 1 Using the grip pull the tray halfway out lift it slightly then pull it out completely 2 Slide the tabs on both sides of the tray then release the lock 3 Pull out the tray extension 4 Slide both tabs to the original positions then lock the tray ...

Page 39: ...space between them 6 Load paper with the print side face down but not over the limit mark Print side is the bright white side or side without watermark or logo and should be placed face down with the shorter edge pointing in the paper feed direction 7 Squeeze the front end paper guide then slide it to touch the edge of the paper 8 Pull out the paper tray cover extension SG1000NA SG1000EU ...

Page 40: ...Push the tray gently in until it stops 10 Pull out the output ramp extension Do not use the tray extension for A4 Letter size paper or smaller paper Curled paper may jam Straighten any curls within 2 mm 0 08 inches before loading ...

Page 41: ...Obtain medical attention If ink is ingested wash out mouth with water provided person is conscious Consult a doctor immediately When removing jammed paper or replacing ink avoid getting ink on your clothing If ink comes into contact with your clothing immediately rinse the stained area with cold water and wash the garment with laundry detergent per the care productions provided on the label When r...

Page 42: ... orientation of each cartridge then install them gently Install in the following order from the left K black C cyan M magenta and Y yellow 5 Push in each cartridge 6 Repeat steps 3 to 4 for all four cartridges 7 Close the right front cover ...

Page 43: ...ot use multi socket adaptors or extension cords Do not touch the prongs of the power cable s plug with anything metallic Do not handle the power cord plug with wet hands The supplied power cord is for use with this printer only Do not use it with other appliances Do not use power cords that are damaged broken or modified Also do not use power cords that have been trapped under heavy objects pulled...

Page 44: ... ink fill Do not disturb the printer while it is performing the initial ink fill Leave the printer idle for about six minutes until the message Ready appears Do not remove the plug from the wall outlet while the ink is being fed You may hear a clicking sound while the initial ink fill is being performed This is not a malfunction and will stop after the process is complete When ink is completely fe...

Page 45: ...ow to attach the printer to the computer Confirming the Connection Method This printer supports USB network 100BASE TX or 10BASE T Ethernet and Wireless LAN connection Before installing the software determine how the printer is connected If unsure begin with the USB installation using the cable provided or contact your network administrator USB Connection This section explains how to connect the p...

Page 46: ... port Check the shape and orientation of the USB cable s plug and insert it fully Ethernet Connection This section explains how to connect the printer to a computer using Ethernet Be sure to install all necessary network equipment such as hubs etc before connecting the Ethernet cable to the printer Connect the printer via Ethernet first then specify the printer s network settings according to the ...

Page 47: ... Open the port cover 2 Plug the Ethernet cable into the port 3 Connect the other end of the cable to the printer s network such as to a hub When they printer has been powered on you can check the LEDs on the Ethernet port 1 Indicator green Lights whenever the printer is properly connected to the network 2 Indicator yellow Lights whenever the printer is sending or receiving data via the network ...

Page 48: ...the Host Interface menu for information on the settings that can be specified and their default factory values How to change the LAN type 1 Press the Menu key 2 Press the or key to display System Settings then press the OK key 3 Press the or key to display Interface Settings then press the OK key 4 Press the or key to display Network then press the OK key ...

Page 49: ...AN has been selected the Wireless LAN light will now be flashing blue How to connect using SSID Auto Search 1 Press the Menu key 2 Press the or key to display System Settings then press the OK key 3 Press the or key to display Interface Settings then press the OK key 4 Press the or key to display Wireless LAN then press the OK key 5 Press the or key to display Wireless LAN Easy Setup then press th...

Page 50: ...eless network to which you wish to connect then press the OK key 8 Using the or enter your wireless LAN password then press the Accept selection key 9 Press the Exit selection key 10 The Wireless Lan light will now be solid blue indicating it is connected to your network How to connect using push button method 1 Press the Menu key ...

Page 51: ...press the OK key 4 Press the or key to display Wireless LAN then press the OK key 5 Press the or key to display Wireless LAN Easy Setup then press the OK key 6 Press key or to display Push button method then press OK 7 Press the Start selection key to start searching for an access point 8 Press the WPS button on the wireless router access point WPS ...

Page 52: ...he or key to display System Settings then press the OK key 3 Press the or key to display Interface Settings then press the OK key 4 Press the or key to display Wireless LAN then press the OK key 5 Press the or key to display Wireless LAN Easy Setup then press the OK key 6 Press key or to display PIN code method then press OK ...

Page 53: ...Setup and Installation 46 7 Press the Start selection key 8 Enter the PIN code on the web page of your wireless router access point 9 Press the Exit selection key ...

Page 54: ...u can check that the printer is working correctly Menu List test Print System See section Using the Print Features Menu for more information System Settings You can check the printer s settings and operational status Menu General Features Tray paper Settings Timer Settings Interface Settings Administrator Tools Maintenance Direct Connection Settings See the section Using the System Settings Menu f...

Page 55: ...ore information Maintenance Menu Paper Feed Test De Condensation Sheet Dry Delay Exit Silent Mode Unidirectional Print Paper Size Error Detect See section Using the Maintenance Menu for more information Language You can select which language the menu is displayed in North American and European versions are different Language options for these printers may vary Menu English Français Deutch Italiano...

Page 56: ...sample image but do not use the output to judge output quality or imaging issues Nozzle check Pattern Print a test pattern to check that print head nozzles are printing properly If nozzle blockages occur ink cannot be ejected properly This will result in poor print quality Head cleaning Clean the print head if the test pattern indicates the nozzles are not printing properly Head cleaning consumes ...

Page 57: ...g starts for each paper tray Using the System Menu Emulation Sensing Automatically send data to the printer to determine the emulation Memory Usage Insufficient memory can cause printing to fail or a file s image data to not be printed If this happens you can specify the priority assigned to the printer s memory space Select Font Priority if a file s image data is not printed Select Frame Priority...

Page 58: ...res then press the OK key 2 Press the or key to display ListTest Prnt then press the OK key 3 Press the or key to display Nozzle Check Pattern then press the OK key 4 Press the Print option on the selection keys A test pattern is printed 5 Check the printed test pattern Printed Test Pattern Using the printed test pattern check for missing nozzles The number above each color in the test pattern is ...

Page 59: ... cleaning Follow the procedure below to perform a print head cleaning Perform a head cleaning when print quality if affected by missing nozzles Head cleaning consumes ink but is sometimes necessary to achieve a full nozzle check After an ink cartridge is replaced a print head cleaning will be automatically performed Perform a head cleaning up to five 5 times in an attempt to clear missingnozzles P...

Page 60: ... cleaning then press the OK key 5 Press the or key to select a color then press the OK key To clean all the print heads select All Heads To clean the print head for cyan and black select Head 1 To clean the print head for yellow and magenta select Head 2 6 Press the OK in the selection key Head cleaning starts No fuss head cleaning You can perform a one touch head cleaning for all colors 1 Press a...

Page 61: ... nozzles do not print properly after up to five 5 head cleanings and one 1 head flush contact Sawgrass for assistance Do not turn the printer off during print head flushing If the printer is turned off during print head flushing start again from printing the nozzle check testpattern 1 Press the Menu key 2 Press the or key to display Print Features then press the OK key 3 Press the or key to displa...

Page 62: ... each line and adjust the print head positions If the adjustment value is set to 0 adjustment is not necessary Adjust all lines so their adjustment values indicate 0 1 Press the Menu key 2 Press the or key to display Print Features then press the OK key 3 Press the or key to display ListTest Prnt then press the OK key 4 Press the or key to display Head Position then press the OK key 5 Press the or...

Page 63: ...ustration the adjustment value is 2 Checking adjustment values for each item is required If you cannot determine the adjustment value select the square that is between the straightest lines Each vertical line is made of an upper part and lower part If the print head is not properly positioned the vertical line will be displayed as two disconnected lines so that the line looks misaligned If you sti...

Page 64: ...ey 12 Enter the optimal adjustment values from Step 6 then press the OK key 13 Press the Exit selection key once all the values have been set Adjust Paper Feed If printed horizontal lines are misaligned print images are patchy or streaks are printed at regular intervals print a test pattern then adjust the paper feed setting Although instructions are provided Sawgrass recommends that the procedure...

Page 65: ...ey 6 Press the Print selection key A test pattern to adjust paper feed is printed 7 Check the optimal adjustment values on the printed test pattern The optimal adjustment value is the number that appears on the left of the lightest gray square with straight horizontal lines on both sides When this number is 2 the optimal adjustment value is 2 When horizontal lines beside the lightest gray square a...

Page 66: ...t value 14 to 14 from Step 5 then press the OK key If streaks still appear after the adjustment continue to adjust the value by 1 and executing Adjustment If black streaks appear increase the adjustment value If white streaks appear decrease the adjustment value Keep adjusting the value and executing Adjustment until the black or white streaks disappear Registration Follow the procedure below to a...

Page 67: ...per tray then press the OK key 7 Press the Print selection key A test pattern to adjust the print start position is printed Check the optimal adjustment values on the printed test pattern 8 Fold the test pattern sheet in half lengthwise 9 The optimal adjustment value is the difference between the single vertical line and the cross s vertical line that you can see when the folded paper is held up t...

Page 68: ...d Direction from Step 7 then press the OK key 14 Press the or key to enter the adjustment values 4 0 to 4 0 in the Feed Direction from Step 8 then press the OK key Using the System Settings Menu General Features Change contrast of the LCD panel as well as changing the unit of measure Tray Paper Settings Change settings such as the tray paper size and priority Timer Settings Change timer settings s...

Page 69: ...er since it may conflict with settings controlled by the printer driver Paper Type You can specify the type of the paper loaded in the paper tray Sawgrass recommends that you do not change the type of paper in this manner since it may conflict with settings controlled by the printer driver Using the Control Panel to Make Printer Settings 45 Tray Priority You can specify the prioritized paper tray ...

Page 70: ...area Paper Input The specified Tray Priority setting and the specified settings in the Tray Paper Settings menu such as the size and type of paper loaded in each paper tray are printed in this area Host Interface The specified settings in the Interface menu are printed in this area System The specified settings in the System menu are printed in this area Maintenance The specified settings in the M...

Page 71: ... then press the OK key 5 Press the or key to set the date then press the OK key Setting the Date and Time Use the following procedure to specify the date time and time zone Date setting 1 Press the Menu key 2 Press the or key to display System Settings then press the OK key 3 Press the or key to display Timer Settings then press the OK key ...

Page 72: ...ting 1 Press the Menu key 2 Press the or key to display System Settings then press the OK key 3 Press the or key to display Timer Settings then press the OK key 4 Press the or key to display Time Setting then press the OK key 5 Press the or key to set the time then press the OK key To specify the time zone next go to Step 4 in section Time Zone Setting 6 Press the Menu key ...

Page 73: ...stem Settings then press the OK key 3 Press the or key to display Administrator tools then press the OK key 4 Press the or key to display Time Zone then press the OK key 5 Press the or key to set the time zone then press the OK key The time zone is displayed in minutes 6 Press the Menu key to exit ...

Page 74: ...press the OK key 3 Press the or key to display Maintenance then press the OK key 4 Press the or key to display De condensation then press the OK key 5 Press the OK selection key Three sheets are fed through the printer without anything being printed on them 6 Turn the printer off then turn it on again If the error message does not reappear the printer s interior has fully dried If the error persis...

Page 75: ...ting the address and prefix length DHCPV6 You can specify whether or not to use DHCP in an IPv6 environment IPV6 Stateless Address Autoconfig Allows you to set the Stateless Address autoconfiguration to Active or Inactive IPV6 Gateway Address You can specify the IPv4 gateway address DNS Configuration Set the DNS server settings IPsec Allows you to enable disable the IPsec function Domain Name Disp...

Page 76: ...e Wireless LAN network The SSID is case sensitive and up to 32 byte alphanumeric characters can be used Ad hoc Channel Set the channel to be used when 802 11 Ad hoc mode is selected Security Method Specify the encryption type of the wireless LAN WEP When set to WEP always enter the WEP key WPA2 Cryptography and select the WPA2 PSK PSK enter the alphanumeric and symbols in the range of 8 to 63 char...

Page 77: ...Specify then press the OK key 7 Press the IP Add selection key 8 Press the or key to change the value of the field Please check with your network administrator to confirm the IP address to be set When pressing and holding or the value will increase or decrease in increments of 10 Please press the or to move to another field 9 Complete all the fields then press the OK key 10 Press the Subnet M sele...

Page 78: ...me to a DNS server In the Web Image Monitor menu you can enable or disable Notify Host Name to DHCP Server For details see section Changing the Printer Settings for more information The DHCP Relay Agent is not supported Supported DHCP server operating systems are Windows Server 2003 2003 R2 Windows Server 2008 and UNIX standard The IP address acquired from DHCPcan be checked on the configuration p...

Page 79: ...his section explains how to select the language used for the settings and messages displayed on the display 1 Press the Menu key 2 Press the or key to display Language then press the OK key 3 Press the or key to select the language then press the OK key ...

Page 80: ...t properly or at all The computer may get hung up or time out during the processing of the print command Graphic design programs may be much slower to use Print spooling may not work properly because of lack of computer or printer memory capacity Graphics may not print correctly Images may be cut off Longer print times can lead to nozzle drops or banding Windows Macintosh Windows OS versions 8 64 ...

Page 81: ...wgrassink com support spm If the computer to be used with the printer is not connected to the internet download what is needed from another computer that has internetaccess Using the USB drive supplied with the printer transfer the files to the computer without internet access Alternatively contact an authorized Sawgrass distributor for assistance Windows Macintosh CreativeStudio CorelDRAW 12 2019...

Page 82: ...firmware Configuring the printer Toperform the operations from Web Image Monitor TCP IP is required After the printer is configured to use TCP IP operations from Web Image Monitor become available Recommended Web browsers Windows Internet Explorer 9 and later Firefox 10 and 15 and later Google Chrome version 19 and later Mac OS Safari 5 or later Firefox 10 and 15 and later Google Chrome version 19...

Page 83: ...cation is issued enter https printer s IP address or host name The displayed Web Image Monitor page is split into the following areas 1 Menu Area A menu to access Home Settings and Maintenance 2 Language choice If the displayed page is garbled when using an English language operating system select English with the language selection menu Language Selection Menu 3 Header area Check the version of t...

Page 84: ...yed 2 Counter Display the print count 3 Configuration Make system settings for the printer interface settings and security 4 Maintenance Click to perform printer maintenance Will only be displayed in the administrator mode 5 Reset the Machine Click to reset the system of the printer Will only be displayed in the administrator mode Logging in Using Web Image Monitor To change the printer settings l...

Page 85: ...Device Name Comment Location and Recycle Paper Mode Date Time page You can specify Set Date Set Time and Time Zone ROM Update page You can check the printer s firmware version Sawgrass may periodically provide updates to the printer s firmware Administrator Tools area Administrator Authentication page You can specify New Password and Confirm New Password Restore Factory Defaults page You can resto...

Page 86: ...ddress DNS Server1 DNS Server2 DNS Protocol Priority LPR 515 DIPRINT 9100 IPP 80 631 and LLTD IPv6 page You can specify whether to enable or disable IPv6 Ethernet You can specify Host Name Domain Name Link Local Address Stateless Address and Manual Configuration Address Details You can specify Default Gateway Address DNS Server1 DNS Server2 DNS Protocol Priority LPR DIPRINT IPP and LLTD DHCPv6 pag...

Page 87: ...S Version You can specify TLS1 2 TLS1 1 TLS1 0 and SSL3 0 Encrypted Communication Settings You can specify AES 3DES and RC4 Access Control page IPv4 You can configure up to five access control ranges IPv6 You can configure up to five Range and Mask settings IPP Authentication page You can configure up to ten Authentication User Name and Password settings SSL TLS page You can specify SSL TLS and Pe...

Page 88: ...dge replacement indicators Checking the remaining ink level on the display You can check the remaining ink level by looking at the icon that appears above the cartridge replacement indicator K C M and Y indicate black cyan magenta and yellow respectively If the ink will soon run out the message Low Ink appears on the display Make sure you have a new ink cartridge for the color indicated by the ico...

Page 89: ...ee support sawgrassink com for more information Replacing an Ink Cartridge Clear any errors such as when there is a paper jam or when no paper is loaded before replacing an ink cartridge When removing the ink cartridge do not touch the inside of the printer Carefully install an ink cartridge in the correct position 1 Take the ink cartridge out of the box 2 Open the right front cover 3 Take out the...

Page 90: ...er away from babies and small children at all times Suffocation can result if polythene materials are brought into contact with the mouth or nose Keep ink and ink containers out of reach of children If ink gets into contact with eyes flush eyes with clean lukewarm water low pressure for at least 15 minutes occasionally lifting eyelids to ensure that the chemical is being flushed out of the eyes Ob...

Page 91: ... printing is being performed Printing willstop Storing ink cartridges Store ink cartridges at a temperature between 15 C and 25 C 59 F to 77 F relative humidity above 35 without condensation Ink consumption Toprotect the print head and ensure print quality the printer performs periodic maintenance and print head cleaning when it is turned on Both operations consume ink When removing jammed paper o...

Page 92: ... Prepare new Waste Collection Unit appears on the display Make sure you have a new waste collection unit on hand If the waste collection unit is full the message Waste Collection Unit is full Replace Waste Collection Unit appears on the display Replace the waste collection unit Checking the waste ink level on the Web Image Monitor The Web Image Monitor can be used to check ink levels See section U...

Page 93: ...d If it is not an error may occur or ink will leak inside the printer 1 Take the waste collection unit out of the box 2 Open the right front cover 3 Wait at least five seconds then remove the waste collection unit from theprinter Press on the area marked PUSH to pull the unit out Keep the unit level The following explains the warning messages on the plastic bag used in this product s packaging Kee...

Page 94: ...2 4 Put the waste collection unit in the supplied plastic bag 5 Insert the new waste collection unit 6 Slide the waste collection unit carefully into the printer until you hear it click 7 Close the right front cover ...

Page 95: ... section describes precautions for cleaning the power cable plug Do not remove any covers or screws other than those explicitly mentioned in this manual Inside this printer are high voltage components that are an electric shock hazard Contact Sawgrass if any of the printer s internal components require maintenance adjustment or repair Do not attempt to disassemble or modify this printer Doing so r...

Page 96: ... of the above conditions exist do not use the power cord and consult Sawgrass Use of the power cord could result in fire or electric shock Be sure to disconnect the plug from the wall outlet and clean the prongs and the area around the prongs at least once a year Allowing dust to build up on the plug constitutes a fire hazard SG1000NA and SG1000EU weigh around 15 kg 33 lb Grip the center area at t...

Page 97: ...e of the printer s sides as shown Lift and carry the printer slowly and carefully When you move the printer unplug the power cord from the printer too Make sure the power cord is not trapped under the printer Moving a Long Distance To transport the printer put it in the box it came in Do the same for any options When disconnecting the power cord from the wall outlet always pull the plug not the co...

Page 98: ...ter on for a few minutes once every 20 25 days even if you don t print anything If you want to print something after the printer has not been used for a period of time always check for missing nozzles by printing a nozzle check test pattern See section Nozzle Check for more information If necessary clean the print heads up to five 5 times prior to printing See section Head cleaning for more inform...

Page 99: ...ncel print jobs differs according to their job status Check the job status first Canceling a print job already sent to the printer Cancel the print job by pressing the Job Reset key Canceling a print job that is not sent to the printer Cancel the print job from the taskbar of the computer Canceling Printing Using the Job Reset Key Follow the procedure below to cancel a print job that was already s...

Page 100: ...printed is deleted If there are other print jobs waiting they will be printed after the current print job is deleted It takes time to cancel the print job Cancel all print jobs received 1 Check that printing has started 2 Press the Job Reset key 3 Press the All Jobs selection key 4 Press the Yes selection key to confirm ...

Page 101: ... Click Delete Job in the Jobs menu or Delete on the toolbar Printing Does Not Start If printing fails check the following Check the printer s power The Power key is not lit Turn the printer on See section Turning On Off the Power for more information The power indicator does not light up or blink despite the Power key beingpressed Check whether the power cord is plugged into the receptacle properl...

Page 102: ...y equipment that emits radio waves such as microwave ovens Paper Is Not Fed or Delivered Normally If the printer is operating but paper will not feed or paper jams multiple times check the condition of the printer and paper Paper does not feed smoothly Paper guides are not adjusted correctly The paper guides of the paper tray do not match the paper loaded Adjust the paper guides and load the paper...

Page 103: ...remove a paper jam If a paper jam error message appears on the display Web Image Monitor remove the paper according to the message Before installing or removing options always disconnect the power cord plug from the wall outlet See sections listed below for more information Using the Form Feed Key to Remove Jammed Paper Continue to remove the jammed paper according to subsequent error messages unt...

Page 104: ... information Removing Paper Jammed in the Bypass Tray Removing Paper Jammed under the Top Cover Removing Paper Jammed in Tray 2 3 Opening the Rear Unit Cover to Remove Jammed Paper Using the Form Feed selection Key to Remove Jammed Paper 1 Press the Form Feed selection key 2 Remove the jammed paper Printing starts Continue to remove the jammed paper according to subsequent error messages until the...

Page 105: ...tly then pull it out Pull the tray completely out Take care not to drop it 2 Open the output ramp then remove the jammed paper If you cannot remove the jammed paper or it is difficult to remove the paper may be jammed inside the printer Examine the paper carefully and remove 3 Close the output ramp ...

Page 106: ...ction Paper Is Not Fed or Delivered Normally for more information Paper Jam in Tray 2 3 1 Remove the paper jammed in Tray 2 3 See section Removing Paper Jammed in Tray 2 3 for more information 2 Open the rear unit cover and remove the jammed paper See section Opening the Rear Unit Cover to Remove Jammed Paper for more information Continue to remove the jammed paper according to subsequent error me...

Page 107: ...de to be printed on facing up and without exceeding the sheet limit 4 Press the Form Feed selection key Printing starts Blank paper may be delivered after printing resumes If it is difficult to remove the jammed paper detach the bypass tray so that the paper can be removed Detach the bypass tray See section Attaching and Detaching the Bypass Tray for more information ...

Page 108: ...mmed paper according to subsequent error messages until the messages no longer appear See section for more information Paper Jam for more information If paper jams occur repeatedly see section Paper Is Not Fed or Delivered Normally for more information Removing Paper Jammed under the Top Cover Do not touch the feed belt ink tubes paper pressing board or toothed rubber belt Also take care not to ca...

Page 109: ...r directly upward may cause some parts to come off If the print head has stopped halfway move it to either end 4 Close the top cover Printing starts Blank paper may be delivered after printing resumes 5 Print the nozzle check test pattern to make sure the print head s nozzles arenot missing See section Nozzle Check for more information Continue to remove the jammed paper according to subsequent er...

Page 110: ...ening the Rear Cover to Remove Jammed Paper 1 Slide the tabs on the sides to unlock then open the rear cover 2 Remove the jammed paper 3 Close the rear cover Make sure to return the tabs to their original positions Printing starts Blank paper may be delivered after printing resumes Continue to remove the jammed paper according to subsequent error messages until the messages no longer appear See se...

Page 111: ... the tray completely out Take care not to drop it 2 Remove the jammed paper 3 Push Tray 2 3 gently in until it stops Printing starts Blank paper may be delivered after printing resumes Continue to remove the jammed paper according to subsequent error messages until the messages no longer appear See section for more information Paper Jam for more information If paper jams occur repeatedly see secti...

Page 112: ...over Make sure to return the tabs to their original positions Printing starts Blank paper may be delivered after printing resumes Continue to remove the jammed paper according to subsequent error messages until the messages no longer appear See section for more information Paper Jam for more information If paper jams occur repeatedly see section Paper Is Not Fed or Delivered Normally for more info...

Page 113: ...ary carry out head cleaning and or head flushing If necessary clean the print heads up to five 5 times prior to printing See section Head cleaning for more information If 5 head cleans do not clear missing nozzles perform one 1 head flush See section Head flushing for more information Has the printer not been used for a long time The ink may be dry causing the print head nozzles to become clogged ...

Page 114: ...sing ink in the printer past this date may be harmful to the unit and or result in poor output quality Are you printing on the right type or wrong side of the paper Check that you are printing on sublimation transfer paper and that the print is on the correct bright white side See sections Handling and Storage Precautions and Loadable Paper Sizes Paper for more information Is the paper loaded in t...

Page 115: ...rect color output Poor color quality will likely occur if specified software is not used or configured properly See section Design Software Requirements for more information Image Position is not Correct or Only a Partial Image is Printed If the position of printed items is not correct or only a partial image is printed refer to the following questions Have the settings for page layout been made C...

Page 116: ...natively wait until the printer acclimates to the room temperature See section Out of Printable Temperature Range for more information Cannot use Low Temp Power Off On The temperature is abnormally low Check the installation area and relocate the printer Alternatively wait until the printer acclimates to the room temperature See section Out of Printable Temperature Range for more information Paper...

Page 117: ...n the Tray Paper Settings menu accordingly Alternatively press the Form Feed selection key select a paper tray containing paper of the specified size or type then print To cancel the print job press the Job Reset key See section Paper Size Mismatch Paper Type Mismatch Auto Tray Select for more information Load Paper Tray or Form Feed The tray Tray 1 2 3 or the bypass tray has run out of paper Relo...

Page 118: ...artridge s Not Detected for more information Page Drying Being dried See section Using the Maintenance Menu for more information Panel Locked Cannot use You have pressed a locked key Unlock the key Paper Misfeed Press Form Feed A paper jam occurs Press the Form Feed selection key to feed the paper See section Using the Form Feed selection Key to Remove Jammed Paper for more information Paper Misfe...

Page 119: ...orming you of the cartridge s low ink level will appear on the display Processing The printer is printing Ready The printer is able to print Rear Cover is open Close Rear Cover The rear cover is open Close the rear cover See section Cover Open for more information Remove Misfeed Open Top Cover Press Form Feed remove misfeed A paper jam occurs Open the top cover press the Form Feed selection key th...

Page 120: ...er is open Close the top cover See section Cover Open for more information Tray Rear Cover is open Close Tray Rear Cover The rear unit cover of the tray Tray 2 or 3 is open Close the rear unit cover See section Cover Open for more information Used Ink Collect Unit is set Replace Ink Collector Unit A used waste collection unit was installed Install a new waste collection unit See section Waste Coll...

Page 121: ...ray 2 3 has run out of paper or the tray is not installed correctly Follow the procedure below Load paper into the paper tray See section Loading Paper for more information Print by Form Feed Press the Form Feed selection key select a different paper tray then print Cancel the print job See section Cancelling Printing for more information No Paper Tray Not Detected Bypass Tray The bypass tray has ...

Page 122: ... Using the Tray Paper Settings Menu for more information Print by Form Feed Press the Form Feed selection key select a paper tray containing paper of the specified size or type then print Cancel the print job See section Cancelling Printing for more information Paper Size Mismatch Paper Type Mismatch Bypass Tray The bypass tray is not loaded with paper of the correct size or type Follow the proced...

Page 123: ...b See section Cancelling Printing for more information Cover Open The top rear or rear unit cover is open Close the cover If these covers are closed open and close each of them again 1 Close the cover Top cover Rear cover Make sure to return the tabs to their original positions Cover Open Ink Cartridge s Not Detected The right front cover is open Close the right front cover Alternatively the ink c...

Page 124: ...ng 127 If the cover is open 1 Close the right front cover If the ink cartridges are not installed or are installed incorrectly 1 Open the right front cover 2 Push the cartridge fully in 3 Close the right front cover ...

Page 125: ...turn the printer off then on again the ink in the ink cartridge may runout The amount of remaining ink shown in the cartridge replacement indicator is for reference only and may differ from the actual amount Also cartridges can become empty without a low ink warning appearing Cartridge Empty The ink has run out Replace the cartridge If the cartridge is empty head cleaning or flushing cannot be per...

Page 126: ...nter past this date may be harmfulto the unit and or result in poor output quality Cartridges that the printer report as empty may still contain a small amount of ink This is normal as the cartridges are overfilled to prevent them from completely running dry This prevents air from being drawn into the printer Waste Collection Unit Not Detected The waste collection unit is not inserted correctly In...

Page 127: ...full Replace the waste collection unit See section Waste Collection Unit for more information Used Waste Collection Unit A used waste collection unit is installed Replace the waste collection unit See section Waste Collection Unit for more information Out of Printable Temperature Range Printing is not possible because the printer is placed in a location that is too hot or cold Move the printer to ...

Page 128: ...on procedure See section De condensation for more information If the error still does not clear after the printer acclimates to room temperatureand the power is turned back on contact Sawgrass Network Interface Error An error in the Ethernet port network function has occurred Turn the printer off then turn it on again If the message reappears contact Sawgrass Maintenance Failed Head cleaning head ...

Page 129: ...mmended for this printer are listed Purchase necessary consumables before your supply runs out For information about consumables contact Sawgrass or an authorized Sawgrass distributor Ink cartridges Waste Collection Unit Options SG500 OPTION TRAY SG1000 OPTION TRAY This unit allows you to load additional sheets of paper SG500 BYPASS TRAY SG1000 BYPASS TRAY Use this tray to feed in sheet manually a...

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