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SATO ARGOX CP-EX Series, User Manual

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SATO ARGOX CP-EX Series User Manual Download Page 39

CP-EX / CX Series 
User Manual

 

35 

 

Compact Printer Series - User

’s Manual 

 

Miscellaneous 

 
If the host shows "Printer Time out": 

1.  Check if the communication cable (serial) is connected 

securely to your serial port on the PC and to the connector 
on the printer at the other end. 

2.  Check if the printer power is turned on. 
 

If the data has been sent, but there is no output from the printer. 
Check the active printer driver, and see if Seagull driver for your 
Windows system and the label printer has been selected. 
 
Vertical streaks in the printout usually indicate a dirty or faulty 
print head. (Refer to the following examples.) 
 
 
 
 
 
 
 
 
 
 
 
 
 

 

 

 

 

Summary of Contents for ARGOX CP-EX Series

Page 1: ...1 Compact Printer Series User s Manual Compact Printer series User s Manual CP EX Series CX Series service argox com Website http www argox com Version 1 5 Date May 6 2020 ...

Page 2: ...ribbon core 11 15 16 17 21 24 25 1 2 2019 5 8 Added a note optional near to the size of 0 5 12 7mm in the ribbon field is added with 54 1 3 2019 12 10 Added a paragraph of warning messages to the Liability Disclaimer section 7 1 4 2020 3 24 Changed USB Port Host to USB Client Port and USB Port Client to USB Host Port 6 55 Added the CX series model to the user manual ALL 1 5 2020 5 6 Replaced Print...

Page 3: ...nterior View I 7 Interior View II 8 Attaching Power 9 Loading Media 10 Preparing Media 10 Placing Media Roll 10 Media Sensor Type Setting 15 Multi Column Label Setting by Software Driver 15 Loading Ribbon 16 Preparing Ribbon 16 Placing Ribbon Rolls 18 3 Printer Operation 26 Printing Media Calibration Configuration 26 Steps to Start Media Calibration Configuration 26 Sample of Printer Configuration...

Page 4: ...the Printer 40 Installing a Plug and Play printer driver for USB only 40 Installing a Printer Driver for other interfaces except USB 46 Caring for Your Printer 52 Print Head Maintenance Guide 52 Cleaning Interval 52 Cleaning Material 52 Cleaning Direction 53 Product Specification 54 General Specification 54 Fonts Barcodes and Graphics Specification 56 Printer Programming Language PPLA 56 Printer P...

Page 5: ...ce in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that the interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television receptio...

Page 6: ...ges whatsoever including without limitation damages for loss of business profits business interruption loss of business information or other pecuniary loss arising out of the use of or the results of use of or inability to use such product even if Argox Information Co Ltd has been advised of the possibility of such damages CAUTION Any changes or modifications not expressly approved by the party re...

Page 7: ...now your new printer and provide sufficient information needed Unpacking Printer After receiving your printer please check for possible shipping damage Inspect the outside of both the box and the printer for possible damage 1 Open the top cover of the printer to see if all parts are in order 2 Check whether you have received the following accessories together with the printer If there is any item ...

Page 8: ...ents Quick Installation Guide Power Cord Media Hanger Media Shields Printer Power Supply USB cable Ribbon Core Adaptors 1 ID Core for Ribbon DVD 1 ID Core for Ribbon Quick Installation Guide Power Supply Power Cord Media Hanger Media Shields Ribbon Core Adaptors USB cable Printer ...

Page 9: ...CP EX CX Series User Manual 5 Compact Printer Series User s Manual Printer Overview Front View Feed Button Power LED Ready LED Top Cover ...

Page 10: ...CP EX CX Series User Manual 6 Compact Printer Series User s Manual Rear View CP 2140EX CP 3140EX CX series USB Host Port LAN Port Power Jack RS232 Serial Port USB Client Port ...

Page 11: ...CP EX CX Series User Manual 7 Compact Printer Series User s Manual Interior View I Module Release Latch Media Shields Ribbon Pick up Holder PUSH Media Hanger ...

Page 12: ... User Manual 8 Compact Printer Series User s Manual Interior View II Platen Roller Reflective sensor Top Cover Print Head Front Cover Media Guides Ribbon Supply Holder Transmissive Sensor Head Open Sensor Media Shaft ...

Page 13: ...AC power cord into the power supply 3 Insert the power supply s power connector into the printer s power jack 4 Plug the other end of the power cord into an appropriate grounded AC electrical outlet CP 2140EX CP 3140EX CX 2140 Warning Do not operate the printer and power supply in an area where they might get wet Power Supply Power Cord Power Connector Power Jack ...

Page 14: ...y or dusty during shipment handling or storage firstly remove the outside length of media which helps to avoid dragging adhesive or dirty media between the print head and platen roller When loading media it must be placed onto the media hangers Placing Media Roll 1 Gently press the recesses on both sides of the top cover of the printer 1 and then lift up the top cover of the printer to open 2 Pres...

Page 15: ...nual 2 Put the Media Hanger through media supply roll and then centrally align with the two Media Shields to closely lean against the media supply roll 3 Locate the media supply roll into the Media Compartment of printer Media Shield Media Hanger Media Compartment ...

Page 16: ...User Manual 12 Compact Printer Series User s Manual 4 Push the Release Latch to open the printer module 5 Pull a short length of media until it reaches the Platen Roll of printer Platen Roller PUSH Module Release Latch ...

Page 17: ...k of Media Guide at the right to adjust media guides positions Make sure media stays under the Media Shaft and centrally under both of the Media Guides 7 Close the printer module and then press firmly at the both sides to properly latch until you hear a click Media Guides Media Shaft ...

Page 18: ...ser Manual 14 Compact Printer Series User s Manual 8 Press the FEED button to feed labels out of the printer 9 To tear media pull the media edge against the Tear Bar as in the direction below Tear Direction FEED Button ...

Page 19: ...i Column Label Setting by Software Driver To index labels with multiple columns please select media types to Multi Column Labels in the label editing software Bartender UL Software setting steps Argox Bartender UL Seagull Driver Media Types Multi Column Labels Sample of labels with multiple columns ...

Page 20: ...ribbon to be installed Preparing Ribbon Find the two Ribbon Core Adaptors in printer package and fix them into new ribbon rolls from the left to the right Note Media and ribbon types should be matched to provide with optimal print results Always use ribbon that is wider than the media to protect the print head from wear For direct thermal printing do not load ribbon in the printer ...

Page 21: ...CP EX CX Series User Manual 17 Compact Printer Series User s Manual Ribbon Core Adaptor ...

Page 22: ...ual Placing Ribbon Rolls 1 Gently press the recesses on both sides of the top cover of the printer 1 and then lift up the top cover of the printer to open 2 2 Push the Release Latch to open the printer module PUSH Module Release Latch Press 1 Lift to open 2 Press 1 ...

Page 23: ...CP EX CX Series User Manual 19 Compact Printer Series User s Manual ...

Page 24: ...CP EX CX Series User Manual 20 Compact Printer Series User s Manual 3 Lift up the printer module to check the Ribbon Supply Holder Ribbon Supply Holder ...

Page 25: ... it until the notches align and lock into the left side of Ribbon Supply hub and then into the right 5 Install the other ribbon roll and rotate it until the notches align and Ribbon Supply Holder Note The Ribbon Supply Holder accepts the coated side of ribbon to be wound ink side IN or wound ink side OUT ...

Page 26: ...CP EX CX Series User Manual 22 Compact Printer Series User s Manual ...

Page 27: ...al 23 Compact Printer Series User s Manual 6 lock into the left side of Ribbon Pick up hub and then the right Ribbon Pick up Holder Note The Ribbon Pick up Holder accepts the coated side of ribbon to be wound ink side OUT only ...

Page 28: ...ries User s Manual 7 Close the printer module and then press firmly at the both sides to properly latch it until you hear a click 8 Rotate Thumb Wheel of Ribbon Pick up Holder to remove slack and ribbon wrinkle and to align the ribbon on the spindles ...

Page 29: ...CP EX CX Series User Manual 25 Compact Printer Series User s Manual Thumb Wheel ...

Page 30: ...ibration will be performed while the printer automatically feeds the label stock for a certain length then the printer motor suspends for one second and then prints out configuration self test labels Release the FEED button as soon as printer starts to print Note If printer is with Argox PPLB printer language printer will enter Dump mode after printing configuration In Dump mode all characters wil...

Page 31: ...act Printer Series User s Manual Sample of Printer Configuration Label Memory Model F W version Printing type Sensor type Printing length meter Serial port Printing speed Media type Label length Backfeed setting Code page Cutter setting ...

Page 32: ...this step if the FEED button is pressed for 8 seconds printer will reset first feed blank labels as media calibration and then print configuration self test labels 3 Once Power indicator becomes lit again release the FEED button 4 Ready indicator will then become lit too At this moment the printer has resumed its factory default settings Printer will delete those print tasks received but not yet p...

Page 33: ...CP EX CX Series User Manual 29 Compact Printer Series User s Manual Printer Controls and Indicators Power Switch Feed Button Power LED Ready LED ...

Page 34: ...ng while Media Out Media Gap Not Found or Ribbon Out has been detected Once printer cutter mode has been enabled when Cutter is jammed with paper or Cutter is not installed POWER indicator will blink When RS 232 communication error is detected POWER indicator will blink Ready LED When printer is started the READY indicator will blink In Ethernet model the READY indicator will blink for several sec...

Page 35: ...e READY LED blink to indicate printer is in PAUSE status to wait till print head has been cooled down The printing tasks sent previously will be resumed automatically later Feed Button Press to advance the label media to the first printing position Press during printing to make printer pause Press and hold while switching on the power to conduct media calibration and print out a configuration prof...

Page 36: ...o LED indications listed below to understand possible solutions to resolve the problems printer run into LED Indicators Power and Ready LEDs blink at the same tempo Power LED Ready LED ON ON OFF OFF Possible Problems Solutions Remarks Media sensor cannot index label gaps Check the label path Check the label sensor If a continuous label roll is in use set continuous media printing in driver setting...

Page 37: ... or commands if no ribbon is required LED Indicators Only the Power LED blinks Power LED Ready LED ON ON OFF ON Possible Problems Solutions Remarks Serial IO error Check serial baud rate at both of your system and the printer For serial interface only Cutter has failed or there is paper jam inside the cutter Check the cutter or recover paper jam Only applicable when cutter mode to cutter mode Othe...

Page 38: ...inting temperature Once it completes the printer will automatically resume the printing tasks sent previously Printer head module unlatched Close the printer module and then press firmly at both the left and the right of printer module to properly latch Printer is in PAUSE status Press FEED button to resume printing Printer is receiving data As soon as all the data has been received Ready LED will...

Page 39: ...on the PC and to the connector on the printer at the other end 2 Check if the printer power is turned on If the data has been sent but there is no output from the printer Check the active printer driver and see if Seagull driver for your Windows system and the label printer has been selected Vertical streaks in the printout usually indicate a dirty or faulty print head Refer to the following examp...

Page 40: ...bbon may not be qualified The media may not be qualified Adjust the Darkness heat temperature Slow down the print speed Refer to the next chapter and clean the related spare parts Recovery After correcting problems simply press the panel button or restart the printer to continue your print jobs Make sure the LEDs are not blinking and remember to resend your files ...

Page 41: ...rfaces USB Interface Requirements The Universal Serial Bus USB interface is compatible with your existing PC hardware The USB s plug and play design makes installation easy Multiple printers can share a single USB port hub Note 1 You must insert the power supply s barrel connector into the power jack on the back of the printer before connecting communication cables 2 This printer complies with FCC...

Page 42: ...ctors are required to prevent radiation and reception of electrical noise To minimize electrical noise pickup in the cable 1 Keep data cables as short as possible 6 ft or 1 83m recommended 2 Do not tightly bundle the data cables with power cords 3 Do not tie the data cables to power wire conduits Ethernet 10 100 Internal Printer Server Option This connector is for Ethernet application it is conven...

Page 43: ... Status Description Both Off No Ethernet link detected Blinking The printer waits for printer ready It will take about 20 seconds to be ready Green Speed LED On 100 Mbps link Off 10 Mbps link Amber Link Activity LED On link up Off link down Flash activity Ethernet LED Indicators Amber LED Green LED ...

Page 44: ...lling a Plug and Play printer driver for USB only 1 Turn off the printer Plug the power cable into the power socket on the wall and then connect the other end of the cable to printer s power socket Connect the USB cable to the USB port on the printer and on the PC Note We strongly recommend that you use the Seagull Driver Wizard instead of the Microsoft Windows Add Printer Wizard when installing a...

Page 45: ... successfully connected it using a USB cable then the Windows Add Hardware Wizard will automatically detect the printer and display a dialog that allows you to install a driver Click Cancel and do not install the driver using this wizard 3 Run the driver from Argox website On the prompt Windows Printer Driver select I accept and click Next ...

Page 46: ...CP EX CX Series User Manual 42 Compact Printer Series User s Manual 4 Assign the directory to keep Seagull driver for example C Seagull and click Next 5 Click Finish ...

Page 47: ...nual 43 Compact Printer Series User s Manual 6 Select Install printer drivers and Click Next 7 On the Seagull Driver Wizard prompt select the first radio button to Install a driver for a Plug and Play printer Then click Next ...

Page 48: ...er Manual 44 Compact Printer Series User s Manual 8 Enter Printer name i e Argox CP 2140EX PPLB and select do not share this printer and click Next 9 Check all the data on the showing screen if it is correct click Finish ...

Page 49: ...s User Manual 45 Compact Printer Series User s Manual 10 After copying of the related files to your system is finished click Finish 11 After driver installation is complete click Close The driver is now be installed ...

Page 50: ...inter Plug the power cable into the power socket on the wall and then connect the other end of the cable to printer s power socket Connect the Parallel cable Serial cable or Ethernet cable to the proper port on the printer and on your computer 2 Run the driver from Argox website On the prompt Windows Printer Driver select I accept and click Next ...

Page 51: ...CP EX CX Series User Manual 47 Compact Printer Series User s Manual 3 Assign the directory to keep Seagull driver for example C Seagull and click Next 4 Click Finish ...

Page 52: ...CP EX CX Series User Manual 48 Compact Printer Series User s Manual 5 Select Install printer drivers and Click Next 6 Make sure that the printer connects to your PC select Other and click Next ...

Page 53: ...CP EX CX Series User Manual 49 Compact Printer Series User s Manual 7 Select model and emulation the following examples are based on model CP 2140EX PPLB 8 Select the port of the printer and click Next ...

Page 54: ...50 Compact Printer Series User s Manual 9 Enter Printer name i e Argox CP 2140EX PPLB and select do not share this printer and click Next 10 Check all the data on the showing screen if it is correct click Finish Argox CP 2140 PPLB ...

Page 55: ...ies User Manual 51 Compact Printer Series User s Manual 11 After copying of the related files to your system is finished click Finish 12 After driver installation is complete click Close The driver is now installed ...

Page 56: ...lease clean print heads more frequently Cleaning Material Surface of print head s heating element is very fragile To prevent from any possible damage please use soft cloth cotton buds with Ethanol or IPA to clean print head surface It s strongly recommended to wear hand gloves during cleaning progress Do not touch print head surface by bare hands or with any hard equipment Water or spit should be ...

Page 57: ...t only or from Right to Left only to clean Heating Line of print head gently without excessive stress Do not wipe back and forth to avoid dust or dirt on cleaning cotton would be attached onto print head again Special Caution Warranty of the print head will be void if the print head serial number is removed altered defected or made illegible under every circumstance ...

Page 58: ...2 bit RISC microprocessor Sensors Media Reflective sensor x 1 movable Media Transmissive sensor x 1 centrally positioned Head open switch Ribbon end sensor Media Type Roll feed die cut continuous fan fold black mark tag ticket in the thermal paper and plain paper Media Max Width 4 65 118mm Min Width 0 8 20mm Thickness 0 0025 0 008 0 06 0 2mm Max roll capacity OD 5 127mm Core size 0 5 12 7mm 1 25 4...

Page 59: ... Printer Driver Label Editing Software BarTender from Seaguall Scientific Argobar Pro support ODBC Database Connection Excel CSV MS Access MS SQL Oracle MySQL dBASE dbf Software BarTender Printer Tool Power Source Universal Switching Power Supply AC Input 100 240V 1 8A 50 60Hz Output 24VDC 2 5A Dimensions W 226mm x H 188mm x D 276mm Weight 2 1kg 4 6 lbs Operation Environment Operation Temperature ...

Page 60: ...l set Roman 8 ECMA 94 PC PC A PC B Legal and PC437 Greek Russian Soft fonts Multibyte Character Set for Traditional Chinese Simplified Chinese Korean and Japanese downloadable by printer tool Font size 1x1 to 24x24 times Character rotation 0 90 180 270 degree 4 direction rotation Graphics PCX BMP IMG HEX and GDI format files 1D Barcodes Code 39 UPC A UPC E Code 128 subset A B C EAN 13 EAN 8 HBIC C...

Page 61: ...d Japanese downloadable by printer tool Font size 1x1 to 24x24 times Character rotation 0 90 180 270 degree 4 direction rotation Graphics PCX BMP Binary Raster and GDI 1D Barcodes Code 39 UPC A UPC E Matrix 2 of 5 UPC Interleaved 2 of 5 Code 39 with check sum digit Code 93 EAN 13 EAN 8 Standard 2 5digit add on Codabar Postnet Code128 subset A B C Code 128 UCC shipping container code Code 128 auto ...

Page 62: ...t fonts Multibyte Character Set for Traditional Chinese Simplified Chinese Korean and Japanese downloadable by printer tool Font size 1x1 to 10x10 Character rotation 0 90 180 270 degree 4 direction rotation Graphics GRF Hex and GDI 1D Barcodes Code39 UPC A UPC E Postnet Code128 subset A B C Interleave 2 of 5 Interleaved 2 of 5 with check sum Interleaved 2 of 5 with human readable check digit Code ...

Page 63: ...e printer These include pin assignments protocols and detailed information about how to properly interface your printer with your host or terminal USB Interface Connector Terminal Pin Assignment Pin Signal Description 1 VBUS 5V 2 D Differential data signaling pair 3 D Differential data signaling pair 4 GND Ground 1 2 3 4 1 2 3 4 USB series B Receptacle Interface ...

Page 64: ...r Manual 60 Compact Printer Series User s Manual Ethernet Interface The following port complies with Ethernet communication Pin Signal 1 Transmit 2 Transmit 3 Receive 4 Reserved 5 Reserved 6 Receive 7 Reserved 8 Reserved ...

Page 65: ...l Interface The RS232 connector on the printer side is a female DB 9 Pin Signal Description 1 No function Shorted to Pins 4 and 6 2 Out TxData 3 In RxData 4 No function Shorted to Pins 1 and 6 5 GND Signal Ground 6 No function Shorted to Pins 1 and 4 7 In CTS 8 Out RTS 9 N C ...

Page 66: ...DSR 6 6 DTR DSR 6 6 DTR TX 3 3 RX TX 3 3 RX RX 2 2 TX RX 2 2 TX CTS 5 8 RTS CTS 8 8 RTS RTS 4 7 CTS RTS 7 7 CTS GND 7 5 GND GND 5 5 GND Alternatively you can just connect the 3 wires in the following way Host 25S Printer 9P Host 9S Printer 9P PC or compatible PC or compatible TX 3 3 RX TX 3 3 RX RX 2 2 TX RX 2 2 TX GND 7 5 GND GND 5 5 GND pin 4 pin 4 pin 5 pin 6 pin 6 pin 7 pin 20 pin 8 ...

Page 67: ...arge and you use Xon Xoff as flow control it will be problem free Baud rate 2400 4800 9600 default 19200 38400 57600 115200 bauds programmable by command Data format always 8 data bits 1 start bit and 1 stop bit Parity always non parity Handshaking XON XOFF as well as CTS RTS hardware flow control If you run an application with the bundled printer driver under Windows and use the serial port you s...

Page 68: ...CP EX CX Series User Manual 64 Compact Printer Series User s Manual Dimensions 278 4mm 188mm 225 9mm ...

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