Samsung Xpress SL-M2022W Page 6 User Manual Download

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SAMSUNG XPRESS SL-M2022

| User Guide

................................................................................................................................................................. 60

Configuring Printer Properties

.................................................................................................................................. 60

Useful Management Tools .................................................................................................................................................... 61

Accessing management tools ....................................................................................................................................... 61

Easy Capture Manager

............................................................................................................................................. 61

Samsung AnyWeb Print

............................................................................................................................................ 62

Easy Eco Driver

.......................................................................................................................................................... 62

Using

SyncThru™ Web Service

................................................................................................................................ 63

Accessing

SyncThru™ Web Service

...................................................................................................................... 63

SyncThru™ Web Service overview

......................................................................................................................... 63

Setting the system administrator’s information

...................................................................................................... 64

Using Samsung Easy Printer Manager .......................................................................................................................... 65

Understanding Samsung Easy Printer Manager

................................................................................................... 65

Advanced settings user interface overview

............................................................................................................ 67

Using

Samsung Printer Status

.................................................................................................................................. 68

Samsung Printer Status overview

........................................................................................................................... 68

Using Samsung Printer Experience ............................................................................................................................... 69

Understanding the Samsung Printer Experience

.................................................................................................. 70

Adding/Deleting Printers

........................................................................................................................................... 72

Printing from Windows 8

........................................................................................................................................... 73

Troubleshooting .................................................................................................................................................................... 79

Paper feeding problems ................................................................................................................................................ 79

Power and cable connecting problems ........................................................................................................................ 80

Power

........................................................................................................................................................................... 80

Printing problems ......................................................................................................................................................... 80

Summary of Contents for Xpress SL-M2022W

Page 4: ...ux 9 Using a Network connected Machine 10 Useful network programs 10 SyncThru Web Service 10 Wired network setup 11 IPv6 configuration 11 Wireless network setup 12 Getting started 13 Introducing wireless set up methods 13 Using the WPS button 15 Setup using Windows 17 Setup using Mac 28 Turning the Wi Fi network on off 38 Setting the Wi Fi Direct for mobile printing 38 Troubleshooting 39 Samsung M...

Page 5: ...rint 47 AirPrint 48 Setting up AirPrint 48 Printing via AirPrint 49 Special Features 49 Altitude adjustment 50 Changing the default print settings 51 Setting your machine as a default machine 51 Using advanced print features 52 Printing to a file PRN 52 Understanding special printer features 53 Mac printing 57 Printing a document 57 Changing printer settings 58 Printing multiple pages on one sheet...

Page 6: ...hru Web Service 63 SyncThru Web Service overview 63 Setting the system administrator s information 64 Using Samsung Easy Printer Manager 65 Understanding Samsung Easy Printer Manager 65 Advanced settings user interface overview 67 Using Samsung Printer Status 68 Samsung Printer Status overview 68 Using Samsung Printer Experience 69 Understanding the Samsung Printer Experience 70 Adding Deleting Pr...

Page 7: ...lsandtutorials com From Offical Samsung Page All right reserved SAMSUNG XPRESS SL M2022 User Guide Printing quality problems 83 Operating system problems 87 Common Windows problems 87 Common Mac problems 89 Common Linux problems 90 ...

Page 8: ...lick Agree to agree to the license agreement 8 Click Install All components necessary for machine operations will be installed If you click Customize you can choose individual components to install 9 Enter the password and click OK 10 Select USB Connected Printer on the Printer Connection Type and click Continue 11 Click Add Printer button to select your printer and add it to your printer list 12 ...

Page 9: ...ask your system administrator 1 Make sure that the machine is connected to your computer and powered on 2 Copy Unified Linux Driver package to your system 3 Open Terminal program and go to the folder that you copied the package to 4 Extract the package 5 Move to uld folder 6 Execute install sh command If you re not logged in as root execute the command with sudo as sudo install sh 7 Proceed with i...

Page 10: ... programs below set the IP address first Some features and optional goods may not be available depending on model or country see Features by models SyncThru Web Service The web server embedded on your network machine allows you to do the following tasks see IPv6 address configuration Check the supplies information and status Customize machine settings Configure the network parameters necessary for...

Page 11: ...ta or higher In the IPv6 network environment follow the next procedure to use the IPv6 address From the SyncThru Web Service Activating IPv6 1 Access a web browser such as Internet Explorer from Windows Enter the machine IP address http xxx xxx xxx xxx in the address field and press the Enter key or click Go 2 If it s your first time logging into SyncThru Web Service you need to log in as an admin...

Page 12: ...f the IPv6 addresses Link local Address Stateless Address Stateful Address Manual Address from Network Configuration Report see Printing a network configuration report Link local Address Self configured local IPv6 address Address starts with FE80 Stateless Address Automatically configured IPv6 address by a network router Stateful Address IPv6 address configured by a DHCPv6 server Manual Address Ma...

Page 13: ...with the wireless machine Ad hoc mode This mode does not use an access point The wireless computer and wireless machine communicate directly Wireless network name and Network Password Wireless networks require higher security so when an access point is first set up a network name SSID the type of security used and a Network Password are created for the network Ask your network administrator about ...

Page 14: ...oint without a USB cable recommended From the machine s control panel See Connecting in PBC mode See Connecting in PIN mode Without Access Point From the computer Windows user see Ad hoc via USB cable Mac user see Ad hoc via USB cable Wi Fi Direct setup See Setting up Wi Fi Direct If problems occur during wireless set up or driver installation refer to the troubleshooting chapter see Troubleshooti...

Page 15: ...ireless network using the WPS button on the control panel The Push Button Configuration PBC method allows you to connect your machine to a wireless network by pressing both the WPS button on the control panel of your machine and the WPS PBC button on a Wi Fi Protected Setup WPS enabled access point or wireless router respectively The Personal Identification Number PIN method helps you connect your...

Page 16: ...indow to set up the wireless network Re connecting to a network When the wireless function is off the machine automatically tries to re connect to the access point or wireless router with the previously used wireless connection settings and address In the following cases the machine automatically re connects to the wireless network The machine is turned off and on again The access point or wireles...

Page 17: ...he USB cable is connected to the machine 2 Turn on your computer access point and machine 3 Insert the supplied software CD into your CD ROM drive If the installation window does not appear click Start All programs Accessories Run X Setup exe replacing X with the letter which represents your CD ROM drive and click OK For Windows 8 If the installation window does not appear from Charms select Searc...

Page 18: ...n the Are you setting up your printer for the first time screen select Yes I will set up my printer s wireless network Then click Next If your printer is already connected on the network select No my printer is already connected to my network 7 Select Using a USB cable on the Select the Wireless Setup Method screen Then click Next ...

Page 19: ...Network Name Enter the SSID of the access point SSID is case sensitive Operation Mode Select Infrastructure Authentication Select an authentication type Open System Authentication is not used and encryption may or may not be used depending on the need for data security Shared Key Authentication is used A device that has a proper WEP key can access the network WPA Personal or WPA2 Personal Select t...

Page 20: ...r the encryption network password value Confirm Network Password Confirm the encryption network password value WEP Key Index If you are using WEP Encryption select the appropriate WEP Key Index The wireless network security window appears when the access point has security settings Enter the Network Password of the access point or router 9 If your printer supports Wi Fi Direct the following screen...

Page 21: ...ng Windows 7 or higher and an access point router Software CD that was provided with your machine A machine installed with a wireless network interface While setting the wireless network the machine uses PC s wireless LAN You might not be able to connect to the Internet Creating the infrastructure network 1 Turn on your computer access point and machine 2 Insert the supplied software CD into your ...

Page 22: ...ection Type screen Then click Next 5 On the Are you setting up your printer for the first time screen select Yes I will set up my printer s wireless network Then click Next If your printer is already connected on the network select No my printer is already connected tomy network 6 Select Using a direct wireless connection on the Select the Wireless Setup Method screen Then click Next ...

Page 23: ...SS SL M2022 User Guide Even if your computer is running Windows 7 or higher you cannot use this feature if your PC does not support wireless network Set the wireless network using a USB cable see Access point via USB cable If below screen appears press the WPS button from the control panel within 2 minutes ...

Page 24: ...ot have an access point AP you may still connect the machine wirelessly to your computer by setting up an ad hoc wireless network by following the simple steps below Items to prepare Network connected computer Software CD that was provided with your machine A machine installed with a wireless network interface USB cable Creating the ad hoc network in Windows 1 Turn on your computer and the wireles...

Page 25: ...k OK For Windows 8 If the installation window does not appear from Charms select Search Apps and search for Run Type in X Setup exe replacing X with the letter that represents your CD ROM drive and click OK If Tap to choose what happens with this disc pop up window appears click the window and select Run Setup exe 3 Review and accept the installation agreements in the installation window Then clic...

Page 26: ...my network 6 Select Using a USB cable on the Select the Wireless Setup Method screen Then click Next 7 After searching the wireless networks a list of wireless networks your machine has searched appears Click Advanced Setting Enter the wireless Network Name Enter the SSID name you want SSID is case sensitive Operation Mode Select ad hoc Channel Select the channel Auto Setting or 2412 MHz to 2467 M...

Page 27: ...eless network setting should also be DHCP Likewise if the computer s network configuration is set to Static the wireless network setting should also be Static If your computer is set to DHCP and you want to use the Static wireless network setting you must contact the network administrator to get the static IP address For the DHCP method If the IP address assignment method is DHCP check if DHCP is ...

Page 28: ...supplied software CD into your CD ROM drive 3 Double click the CD ROM icon that appears on your Mac desktop For Mac OS X 10 8 double click the CD ROM that appears on Finder 4 Double click the MAC_Installer folder Installer OS X icon 5 Click Continue 6 Read the license agreement and click Continue 7 Click Agree to agree to the license agreement 8 Click Install All components necessary for machine o...

Page 29: ...manualsandtutorials com From Offical Samsung Page All right reserved SAMSUNG XPRESS SL M2022 User Guide 11 If Wireless Settings screen appears select Using a USB cable and click Next If the screen does not appear go to step 15 ...

Page 30: ...2022 User Guide 12 After searching the window shows the wireless network devices Select the name SSID of the access point you want to use and click Next When you set the wireless configuration manually click Advanced Setting Enter the wireless Network Name Enter the SSID of the access point SSID is case sensitive ...

Page 31: ...Index The wireless network security window appears when the access point has security enabled Enter the Network Password of the access point or router 13 The window showing the wireless network setting appears Check the settings and click Next Wi Fi Direct option appears on the screen only if your printer supports this feature Can start to build Wi Fi Direct by using Samsung Easy Printer Manager s...

Page 32: ... Continue 6 Read the license agreement and click Continue 7 Click Agree to agree to the license agreement 8 Click Install All components necessary for machine operations will be installed If you click Customize you can choose individual components to install 9 Enter the password and click OK 10 Select Configuration of Wireless network on the Printer Connection Type and click Continue 11 If Wireles...

Page 33: ...lsAndTutorials www manualsandtutorials com From Offical Samsung Page All right reserved SAMSUNG XPRESS SL M2022 User Guide If below screen appears press the WPS button from the control panel within 2 minutes ...

Page 34: ... wireless network set up is completed click Next 13 After the installation is finished click Close Ad hoc via USB cable If you do not have an access point AP you may still connect the machine wirelessly to your computer by setting up an ad hoc wireless network by following these simple directions Items to prepare Network connected computer ...

Page 35: ...D ROM drive 3 Double click the CD ROM icon that appears on your Mac desktop For Mac OS X 10 8 double click the CD ROM that appears on Finder 4 Double click the MAC_Installer folder Installer OS X icon 5 Click Continue 6 Read the license agreement and click Continue 7 Click Agree to agree to the license agreement 8 Click Install All components necessary for machine operations will be installed If y...

Page 36: ...67 MHz Authentication Select an authentication type Open System Authentication is not used and encryption may or may not be used depending on the need for data security Shared Key Authentication is used A device that has a proper WEP key can access the network Encryption Select the encryption None WEP64 WEP128 Network Password Enter the encryption network password value Confirm Network Password Co...

Page 37: ... DHCP check if DHCP is shown in the Wireless Network Setting Confirm window If it shows Static click Change TCP IP to change the assignment method to Receive IP address automatically DHCP For the Static method If the IP address assignment method is Static check if Static is shown in the Wireless Network Setting Confirm window If it shows DHCP click Change TCP IP to enter the IP address and other n...

Page 38: ...en method for your between a printer and mobile device that supports Wi Fi Direct that provides a secure connection and better throughput than ad hoc mode With Wi Fi Direct you can connect your printer to a Wi Fi Direct network while concurrently connecting to an access point You can also use a wired network and a Wi Fi Direct network simultaneously so multiple users can access and print documents...

Page 39: ...nnect to your printer You can configure a Network Password yourself or can remember the given Network Password that is randomly generated by default Setting up the mobile device After setting up Wi Fi Direct from the printer refer to the user manual of the mobile device you are using to set its Wi Fi Direct After setting up Wi Fi Direct you need to download the mobile printing application For exam...

Page 40: ... address is unable to connect between your computer and machine For a DHCP network environment The receives the IP address automatically DHCP when computer is configured to DHCP If the printing job is not working in DHCP mode the problem may be caused by the automatically changed IP address Compare the IP address between the product s IP address and the printer port s IP address How to compare 1 P...

Page 41: ...own user s guide You cannot enable wired and wireless networks at the same time Your computer access point or wireless router or machine may not be turned on Check the wireless reception around the machine If the router is far from the machine or there is an obstacle you might have difficulty receiving the signal Cycle the power for the access point or wireless router machine and computer Sometime...

Page 42: ...ated away from other electronic devices that may interfere with the wireless signal Many devices can interfere with the wireless signal including a microwave oven and some Bluetooth devices Whenever the configuration of your access point or wireless router changes you must do the product s wireless network setup again The maximum number of device that can be connected via Wi Fi Direct is 3 If Wi F...

Page 43: ... The NFC Near Field Communication printer allows you to directly print scan from your cell phone just by holding your cell phone over the NFC tag on your printer It does not require installing print driver or connecting to an access point You just need NFCsupported cell phone In order to use this feature Samsung Mobile Print app needs to be installed on your cell phone Depending on the material of...

Page 44: ...en you enable the NFC feature We recommend you to upgrade your cell phone to Android OS 4 1 or higher to use the NFC feature Wi Fi Direct feature enabled printer Wi Fi Direct feature is enabled by default Printing 1 Check that NFC and Wi Fi Direct features are enabled on your cell phone and Wi Fi Direct feature is enabled on your printer see Setting up Wi Fi Direct 2 Tag the NFC antenna on your ce...

Page 45: ...date the PIN number If you do not have Samsung Mobile Print app installed on your cell phone it automatically connects to Samsung Mobile Print app download page Download the app and try again 3 Select the content you want to print If neccessary change the print option by pressing the 4 Tag the NFC antenna on your cell phone usually located on the back of the cell phone over the NFC tag on your pri...

Page 46: ...egistering your Google account to the printer Make sure the printer machine is turned on and connected to a wired or wireless network that has access to the Internet You should create your Google account in the advance 1 Open the Chrome browser 2 Visit www google com 3 Sign in to the Google website with your Gmail address 4 Enter your printer s IP address in the address field and press the Enter k...

Page 47: ...printing procedure varies depending on the application or the device you are using You can see the application list that supports Google Cloud Print service Make sure the printer is turned on and connected to a wired or wireless network that has access to the Internet Printing from an application on mobile device The following steps are an example of using the Google Docs app from Android mobile p...

Page 48: ...5 Select Print with Google Cloud Print 6 Click the Print button AirPrint Only AirPrint certified machines can use the AirPrint feature Check the box your machine came in for the AirPrint certified mark AirPrint allows you to wirelessly print directly from iPhone iPad and iPod touch running the latest version of iOS Setting up AirPrint Bonjour mDNS and IPP protocols are required on your machine to ...

Page 49: ...ick Raw TCP IP LPR IPP or mDNS You can enable the IPP protocol or mDNS protocol Printing via AirPrint For example the iPad manual provides these instructions 1 Open your email photo web page or document you want to print 2 Touch the action icon 3 Select your printer driver name and option menu to set up 4 Touch Print button Print it out Cancelling print job To cancel the printing job or view the p...

Page 50: ...t quality is affected by atmospheric pressure which is determined by the height of the machine above sea level The following information will guide you on how to set your machine for the best print quality Before you set the altitude value determine the altitude where you are 1 Hi 2 Hi 3 Hi 4 Hi 5 No For Windows and Mac users see Device Settings If your machine is connected to the network you can ...

Page 51: ...008 Vista select Printing Preferences For Windows 7 Windows 8 or Windows Server 2008 R2 from context menus select Printing preferences If Printing preferences has a you can select other printer drivers connected to the selected printer 5 Change the settings on each tab 6 Click OK If you want to change the settings for each print job change it in Printing Preferences Setting your machine as a defau...

Page 52: ...to the selected printer Using advanced print features XPS printer driver used to print XPS file format The XPS printer driver can be installed only on Windows Vista OS or higher Install optional memory when an XPS job does not print because the printer is out of memory For models that provide XPS driver from the Samsung website http www samsung com find your product Support or downloads Printing t...

Page 53: ...nd the file name and then click OK For example c Temp file name If you type in only the file name the file is automatically saved in My Documents Documents and Settings or Users The saved folder may differ depending on your operating system or the application you are using Understanding special printer features You can use advanced printing features when using your machine ...

Page 54: ... print on a single sheet of paper To print more than one page per sheet the pages will be reduced in size one sheet Poster Printing Prints a single page document onto 4 Poster 2x2 9 Poster 3x3 or 16 Poster 4x4 sheets of paper for the purpose of pasting the sheets together to form one poster size document Select the Poster Overlap value Specify Poster Overlap in millimeters or inches by selecting t...

Page 55: ...ocument first After that a message appears on your computer We recommend not to print on both sides of the special media such as labels envelopes or thick paper It may cause a paper jam or damage the machine Long Edge This mode is the conventional layout used in bookbinding Short Edge This mode is the conventional layout used in calendars Paper Options Changes the size of a document to appear larg...

Page 56: ...nt until you exit the Print window Overlay a This option is available only when you use the PCL SPL printer driver see Software An overlay is text and or images stored in the computer hard disk drive HDD as a special file format that can be printed on any document Overlays are often used to take the place of letterhead paper Rather than using preprinted letterhead you can create an overlay contain...

Page 57: ... you submit a document for printing asking you to confirm printing an overlay on your document If this box is not checked and an overlay has been selected the overlay automatically prints with your document e Click OK or Print until you exit the Print window Overlay Deleting a page overlay a In the Printing Preferences window click the Advanced tab b Select Edit in the Text drop down list c Select...

Page 58: ...ft copies 1 Open an application and select Print from the File menu 2 Select Layout from the drop down list under Orientation In the Pages per Sheet drop down list select the number of pages you want to print on one sheet of paper 3 Select the other options to use 4 Click Print The machine prints the selected number of pages to print on one sheet of paper Printing on both sides of the paper Some f...

Page 59: ...rst copy and the second copy might print on the same sheet of paper Avoid printing on both sides of paper when you are printing more than 1 copy Using help Click the question mark on the bottom left corner of the window and click on the topic you want to know about A pop up window appears with information about that option s feature which is provided from the driver ...

Page 60: ...copies and indicate which pages to print 7 Change other printing options in each tab if necessary 8 Click Print Automatic manual duplex printing may not be available depending on models You can alternatively use the lp or lpr printing system or other applications for odd even printing Printing files You can print text image pdf files on your machine using the standard CUPS directly from the comman...

Page 61: ...arms select Search Apps 3 Find Samsung Printers 4 Under Samsung Printers you can see installed management tools 5 Click the management tool you want to use After installing the driver for some management tools you can access them directly from the Start screen by clicking on the corresponding tile For Windows 8 after installing the driver for some management tools you can access them directly from...

Page 62: ...With the Easy Eco Driver you can apply Eco features to save paper and toner before printing Easy Eco Driver also allows you simple editing such as removing images and texts and more You can save frequently used settings as a preset How to use 1 Open a document to print 2 Open printing preference window see Opening printing preferences 3 From the Favorites tab select Eco Printing Preview 4 Click OK...

Page 63: ... Explorer from Windows Enter the machine IP address of your printer http xxx xxx xxx xxx in the address field and press the Enter key or click Go 2 Your machine s embedded website opens Logging into SyncThru Web Service Before configuring options in SyncThru Web Service you need to log in as an administrator You can still use SyncThru Web Service without logging in but you won t have access to Set...

Page 64: ...ols Security tab This tab allows you to set system and network security information You need to log in as an administrator to view this tab System Security Sets the system administrator s information and also enables or disables machine features Network Security Sets settings for IPSec and IPv4 IPv6 filtering Maintenance tab This tab allows you to maintain your machine by upgrading firmware and se...

Page 65: ...ching All of these features provide a gateway to conveniently use your Samsung machine Samsung Easy Printer Manager provides two different user interfaces for the user to choose from the basic user interface and the advanced user interface Switching between the two interfaces is easy just click a button Understanding Samsung Easy Printer Manager To open the program For Windows Select Start Program...

Page 66: ...uide 1 Printer list The Printer List displays printers installed on your computer and network printers added by network discovery Windows only 2 Printer information This area gives you general information about your machine You can check information such as the machine s model name IP address or Port name and machine status ...

Page 67: ... settings If you connect your machine to a network the SyncThru Web Service icon is enabled 5 Contents area Displays information about the selected machine remaining toner level and paper The information will vary based on the machine selected Some machines do not have this feature 6 Order supplies Click on the Order button from the supply ordering window You can order replacement toner cartridge ...

Page 68: ...r s guide may differ depending on the machine or operating system in use Check the operating system s that are compatible with your machine see System requirements Samsung Printer Status overview If an error occurs while operating you can check the error from the Samsung Printer Status Samsung Printer Status is installed automatically when you install the machine software You can also launch Samsu...

Page 69: ...ridge s from online 4 User s Guide You can view the online User s Guide This button opens the Troubleshooting Guide when an error occurs You can directly open the troubleshooting section in the user s guide 5 Close Close the window Using Samsung Printer Experience Samsung Printer Experience is a Samsung application that combines Samsung machine settings and machine management into one location You...

Page 70: ...User Guide Understanding the Samsung Printer Experience To open the application From the Start screen select the Samsung Printer Experience tile The Samsung Printer Experience interface comprises various useful features as described in the following table The screenshot may differ depending on the model you are using ...

Page 71: ...level 2 User Guide You can view the online User s Guide You need to be connected to the Internet to use this feature This button opens the Troubleshooting Guide when an error occurs You can directly open the troubleshooting section in the user s guide 3 Order Supplies Click on this button to order replacement toner cartridges online You need to be connected to the Internet to use this feature 4 Vi...

Page 72: ...k to scan from here This section is for the users with multi functional printers Adding Deleting Printers If you do not have any printer added to the Samsung Printer Experience or if you want to add delete a printer follow the instructions below You can only add delete network connected printers Adding a printer 1 From the Charms select Settings Or right click the Samsung Printer Experience page a...

Page 73: ...e Printing from Windows 8 This section explains common printing tasks from the Start screen Basic printing 1 Open the document to print 2 From the Charms select Devices 3 Select your printer from the list 4 Select the printer settings such as the number of copies and orientation 5 Click the Print button to start the print job ...

Page 74: ... Page All right reserved SAMSUNG XPRESS SL M2022 User Guide Cancelling a print job If the printing job is waiting in the print queue or print spooler cancel the job as follows You can access this window by simply double clicking the machine icon in the Windows task bar ...

Page 75: ...XPRESS SL M2022 User Guide Opening more settings The screen may appear somewhat different depending on the model or options You can set up more printing parameters 1 Open the document you want to print 2 From the Charms select Devices 3 Select your printer from the list 4 Click More settings Basic tab ...

Page 76: ...g Page All right reserved SAMSUNG XPRESS SL M2022 User Guide Basic This option allows you to choose the basic printing settings such as copies orientation and document type Eco settings This option allows you to choose multiple pages per side to save media Advanced tab ...

Page 77: ...ical Samsung Page All right reserved SAMSUNG XPRESS SL M2022 User Guide Paper settings This option allows you to set the basic paper handling specifications Layout settings This option allows you to set the various ways to layout your documents Security tab ...

Page 78: ...ll right reserved SAMSUNG XPRESS SL M2022 User Guide Some features may not be available depending on the model or options If this tab is not shown or disabled it means that this features are not supported Job Accounting This option allows you to print with the given permission ...

Page 79: ...ientation 4 Click the Print button to start the print job Troubleshooting Paper feeding problems Condition Suggested solutions Paper jams during printing Clear the paper jam Paper sticks together Check the maximum paper capacity of the tray Make sure that you are using the correct type of paper Remove paper from the tray and flex or fan the paper Humid conditions may cause some paper to stick toge...

Page 80: ...paper guides are against both sides of the envelopes Power and cable connecting problems Power Click this link to open an animation about solving power problems Condition Suggested solutio The machine is not receiving power or the connection cable between the computer and the machine is not connected properly Connect the machine to the electricity supply first and press the Disconnect the machine ...

Page 81: ...f the print settings are correct The machine does not print The printer driver may be incorrectly installed Uninstall and reinstall the machine s driver The machine is malfunctioning Check the display message on the control panel to see if the machine is indicating a Contact a service representative The document size is so big that the hard disk space of the computer is insufficient to access the ...

Page 82: ...s such as the controller or the board may be defective Contact a service representative The machine does not print PDF files correctly Some parts of graphics text or illustrations are missing Incompatibility between the PDF file and the Acrobat products Printing the PDF file as an image may enable the file to print Turn on Print As Image from the Acrobat printing options It will take longer to pri...

Page 83: ... these steps do not correct the problem contact a service representative The top half of the paper is printed lighter than the rest of the paper The toner might not adhere properly to this type of paper Change the printer option and try again Go to Printing Preferences click the Paper tab Recycled see Opening printing preferences Toner specks The paper may not meet specifications for example the p...

Page 84: ...acceptable Change to a lighter weight paper Check the environmental conditions very dry conditions or a high level of humidity highe amount of background shading Remove the old toner cartridge and install a new one see Replacing the toner cartridge Thoroughly redistribute the toner see Redistributing toner Toner smear Clean the inside of the machine see Replacing the toner cartridge Check the pape...

Page 85: ...distributing toner Toner particles are around bold characters or pictures The toner might not adhere properly to this type of paper Change the printer option and try again Go to Printing Preferences click the Paper tab to Recycled see Opening printing preferences Ensure the correct paper type is selected For example If Thicker Paper is selected but overcharging can occur causing this copy quality ...

Page 86: ... new one s Replacing the toner cartridge The machine may require repairing Contact a service representative Loose toner Clean the inside of the machine see Cleaning the machine Check the paper type and quality Remove the toner cartridge and then install a new one see Replacing the toner cartridge If the problem persists the machine may require repair Contact a service representative Character void...

Page 87: ...Printing Preferences click the Paper tab and set type to Thin see Opening printing preferences An unknown image repetitively appears on a few sheets Loose toner Light print or contamination occurs Your machine is probably being used at an altitude of 1 000 m 3 281 ft or above The high altitude may affect the print quality such as loose toner or light imaging Change the altitude setting for your ma...

Page 88: ...nection and or whether an error has occurred Samsung Printer Experience is not shown when you click more settings Samsung Printer Experience is not installed Download the app from the Windows Store and install it Machine information is not displayed when you click the device in the Devices and Printers Check the Printer properties Click the Ports tab Control Panel Devices and Printers Right click ...

Page 89: ...the file to print Turn on Print As Image from the Acrobat printing options It will take longer to print when you print a PDF file as an image Some letters are not displayed normally during cover page printing Mac OS cannot create the font while printing the cover page The English alphabet and numbers are displayed normally on the cover page When printing a document in Mac with Acrobat Reader 6 0 o...

Page 90: ...e problem occurs on openSUSE 12 3 and it has some problem in standard CUPS filter pdftops that may affect certain PDF documents it seems this isssue relates somehow to fonts used in PDF Due to this problem incorrect Postscript is generated and device failed to print it We are waiting for the patch Unchecking collate option in Print dialog does not work For some distributions GNOME Print Dialog has...

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Samsung Xpress SL-M2022W, User Manual

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