Samsung Xpress M2020W User Manual Download

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4. Troubleshooting

Clearing paper jams

To avoid tearing the paper, pull the jammed paper out slowly and gently.

In tray

Click this link to open an animation about clearing a jam.

Summary of Contents for Xpress M2020W

Page 1: ...ning installation basic operation and troubleshooting on windows ADVANCED This guide provides information about the installation advanced configuration operation and troubleshooting on various OS envi...

Page 2: ...Learning the Basic Usage Media and tray 26 Basic printing 35 3 Maintenance Ordering supplies and accessories 39 Available supplies 40 Storing the toner cartridge 41 Redistributing toner 43 Replacing t...

Page 3: ...now before using the machine Key benefits 4 Features by models 6 Useful to know 8 About this user s guide 9 Safety information 10 Machine overview 16 Control panel overview 19 Turning on the machine 2...

Page 4: ...emand printing M202x series M202xW series For single side printing 20 ppm A4 or 21 ppm Letter SL M2024 series SL M2024W series For single side printing 18 ppm A4 or 19 ppm Letter Convenience Simply to...

Page 5: ...can print in various operating systems see System requirements on page 65 Your machine is equipped with a USB interface Supports various wireless network setting method Wireless networking may not be...

Page 6: ...or country Operating System Software Operating System M202x series M202xW series Windows Mac Linux Unix Software M202x series M202xW series PCL printer driver SPL printer driver PS printer driver XPS...

Page 7: ...website www samsung com Software M202x series M202xW series Features M202x series M202xW series Hi Speed USB 2 0 Network Interface Ethernet 10 100 Base TX wired LAN Network Interface 802 11b g n wire...

Page 8: ...accordingly see Understanding the status LED on page 56 A paper jam has occurred Open and close the top cover see Front view on page 17 Check the instructions on removing jammed paper in this manual a...

Page 9: ...g on its options or model you purchased The screenshots in this user s guide may differ from your machine depending on the machine s firmware driver version The procedures in this user s guide are mai...

Page 10: ...is damaged or if the electrical outlet is not grounded This could result in electric shock or fire Do not place anything on top of the machine water small metal or heavy objects candles lit cigarette...

Page 11: ...the plug does not easily enter the electrical outlet do not attempt to force it in Call an electrician to change the electrical outlet or this could result in electric shock Do not allow pets to chew...

Page 12: ...ions based on the units weight If you have a medical condition that prevents you from lifting do not lift the machine Ask for help and always use the appropriate amount of people to left the device sa...

Page 13: ...the machine or place it in an airtight location such as a closet If the machine is not well ventilated this could result in fire The machine should be connected tothe power level which is specified on...

Page 14: ...of the plug clean from dust or water Otherwise this could result in electric shock or fire Do not disassemble the toner cartridge Toner dust can be dangerous if inhaled or ingested Do not burn any of...

Page 15: ...e waste toner bottle imaging unit etc follow the instructions below When disposing of the supplies follow the instructions for disposal Refer to the reseller for disposal instructions Do not wash the...

Page 16: ...w Some components may change depending on the circumstances Power cord Quick installation guide Software CDa a The software CD contains the printer drivers and software applications Misc accessoriesb...

Page 17: ...depending on its model Some features and optional goods may not be available depending on model or country see Features by models on page 6 1 Output tray 5 NFC Near Field Communication tag 2 Control...

Page 18: ...11 Rear view This illustration may differ from your machine depending on its model Some features and optional goods may not be available depending on model or country see Features by models on page 6...

Page 19: ...connection easily without a computer see Wireless network setup on page 93 Configuration sheet Press and hold this button for about 10 seconds until the green LED blinks slowly and release Prints sup...

Page 20: ...only use this function if the machine s Easy Printer Manager program is installed if you are a Mac OS user you need to enable Screen Print Settings from the Easy Printer Manager to use the Print Scre...

Page 21: ...21 1 Introduction Turning on the machine 1 Connect the machine to the electricity supply first 2 Press power on the control panel If you want to turn the power off press power on the control panel 2 1...

Page 22: ...es not appear click Start All programs Accessories Run X Setup exe replacing X with the letter which represents your CD ROM drive and click OK For Windows 8 If the installation window does not appear...

Page 23: ...earch 2 Click Store 3 Search and click Samsung Printer Experience 4 Click Install If you install the driver using the supplied software CD V4 driver is not installed If you want to use the V4 driver i...

Page 24: ...structions in the window 3 Follow the instructions in the installation window 4 Insert the software CD into your CD ROM drive and install the driver again see Installing the driver locally on page 22...

Page 25: ...ning the Basic Usage After installation is complete you may want to set the machine s default settings Refer to the next section if you would like to set or change values Media and tray 26 Basic print...

Page 26: ...photo paper with this machine It could cause damage to the machine Using inflammable print media can cause a fire Use designated print media see Print media specifications on page 62 The use of infla...

Page 27: ...stack to separate the pages before loading papers 3 Adjustthetraysize tothemediasizeyouareloading see Trayoverview on page 26 Then place the paper with the side you want to print facing up and open th...

Page 28: ...e media to warp If you do not adjust the paper width guide it may cause paper jams Do not use a paper with a leading edge curl it may cause a paper jam or the paper can be wrinkled 5 When you print a...

Page 29: ...t a time on the manual tray Toprevent paperjams do notadd paper whileprintingwhen thereisstill paper in the manual feeder Print media should be loaded face up with the top edge going into the manual f...

Page 30: ...PaperType see Opening printing preferences on page 36 Whenusing specialmedia we recommend you feed one sheetat a time see Print media specifications on page 62 To see for paper weights for each sheet...

Page 31: ...and pressure of the machine during operation Use only well constructed envelopes with sharp and well creased folds Do not use stamped envelopes Do not use envelopes with clasps snaps windows coated li...

Page 32: ...than 13 mm of curl in any direction Condition Do not use labels with wrinkles bubbles or other indications of separation Make sure that there is no exposed adhesive material between labels Exposed are...

Page 33: ...y is not guaranteed Must be printed with heat resistant ink that will not melt vaporize or release hazardous emissions when subjected to the machine s fusing temperature for 0 1 second about 170 C 338...

Page 34: ...er size and type To change the paper setting set in the machine from the Printing preferences window Papertab PaperType see Opening printing preferences on page 36 If you want to use special sized pap...

Page 35: ...ferences window is for Notepad in Windows 7 1 Open the document you want to print 2 Select Print from the File menu 3 Select your machine from the Select Printer list 4 The basic print settings includ...

Page 36: ...e However the composition of the Printing Preferences window is similar When you select an option in Printing Preferences you may see a warning mark or An mark means you can select that certain option...

Page 37: ...sired icon 5 Click OK When you save Favorites all current driver settings are saved To use a saved setting select it in the Favorites tab The machine is now set to print according to the settings you...

Page 38: ...accessories and maintenance parts available for your machine Ordering supplies and accessories 39 Available supplies 40 Storing the toner cartridge 41 Redistributing toner 43 Replacing the toner cart...

Page 39: ...to obtain the list of available supplies and maintenance parts To order Samsung authorized supplies accessories and maintenance parts contact your local Samsung dealer or the retailer where you purcha...

Page 40: ...r other supplies will be incompatible with your machine due to different configurations of toner cartridges and other supplies according to the specific country conditions Samsung does not recommend u...

Page 41: ...nd store in a dark cabinet Opening the cartridge package prior to use dramatically shortens its useful shelf and operating life Do not store on the floor If the toner cartridge is removed from the pri...

Page 42: ...brand refilled or remanufactured toner cartridges Samsung s printer warranty does not cover damage to the machine caused by the use of a refilled remanufactured or non Samsung brand toner cartridges...

Page 43: ...happens you can temporarily improve print quality by redistributing the remaining toner in the cartridge In some cases white streaks or light printing will still occur even after you have redistribut...

Page 44: ...as a knife or scissors to open the toner cartridge package They might scratch the drum of the cartridge If toner gets on your clothing wipe it off with a dry cloth and wash clothing in cold water Hot...

Page 45: ...Replacing the toner cartridge 45 3 Maintenance When a toner cartridge has reached the end of life the machine will stop printing 1 2...

Page 46: ...the surrounding area is contaminated with toner we recommend you use a cloth or tissue dampened with water to clean it If you use a vacuum cleaner toner blows in the air and might be harmful to you D...

Page 47: ...hine This buildup can cause print quality problems such as toner specks or smearing Cleaning the inside of the machine clears and reduces these problems Use a dry lint free cloth to clean the machine...

Page 48: ...Cleaning the machine 48 3 Maintenance 1 2 3 1 2 2 2 2 1...

Page 49: ...the machine 49 3 Maintenance 7 Cleaning the pickup roller Use a dry lint free cloth to clean the machine If your machine has a power switch turn the power switch off before cleaning the machine 2 1 1...

Page 50: ...ng the machine do not tilt or turn it upside down Otherwise the inside of the machine may be contaminated by toner which can cause damage to the machine or reduce print quality When moving the machine...

Page 51: ...ul information for what to do if you encounter an error If your machine has a display screen check the message on the display screen first to solve the error If you cannot find a solution to your prob...

Page 52: ...ed correctly see Tray overview on page 26 Do not overload the tray Ensure that the paper level is below the paper capacity mark on the inside of the tray Do not remove paper from the tray while your m...

Page 53: ...53 4 Troubleshooting Clearing paper jams To avoid tearing the paper pull the jammed paper out slowly and gently 1 In tray Click this link to open an animation about clearing a jam 2 1 1 2 3...

Page 54: ...roubleshooting 2 Inside the machine Click this link to open an animation about clearing a jam The fuser area is hot Take care when removing paper from the machine Before opening the top cover close th...

Page 55: ...Clearing paper jams 55 4 Troubleshooting If you do not see the paper in this area stop and go to next step 1 2 1 2...

Page 56: ...ay not be available depending on model or country To resolve the error look at the error message and its instructions from the troubleshooting part You can also resolve the error with the guidelines f...

Page 57: ...ine is on line and can be used Red Blinking Waiting for a Print screen or WPS button to be pressed for manual printing On The cover is opened Close the cover There is no paper in the tray when receivi...

Page 58: ...ed or estimated toner cartridge life which indicates the average capacity of print outs and is designed pursuant to ISO IEC 19752 The number of pages may be affected by operating environment printing...

Page 59: ...5 Appendix This chapter provides product specifications and information concerning applicable regulations Specifications 60 Regulatory information 69 Copyright 79...

Page 60: ...nsion Width x Length x Height 331 x 215 x 178 mm 13 03 x 8 46 x 7 01 inches Weight Machine with consumables 3 97 kg 8 75 lbs Noise Levela Ready mode Less than 26 dB A Print mode Less than 50 dB A Temp...

Page 61: ...on A4 paper simplex printing China only If the equipment s noise is louder than 63 db A the equipment should be placed in region of relatively independent advice b See the rating label on the machine...

Page 62: ...6 x 330 mm 8 5 x 13 inches A4 210 x 297 mm 8 27 x 11 69 inches Oficio 216 x 343 mm 8 5 x 13 5 inches B5 JIS 182 x 257 mm 7 17 x 10 12 inches B5 ISO 176 x 250 mm 6 93 x 9 84 inches Executive 184 x 267...

Page 63: ...0 sheets of 80 g m2 21 lbs bond 75 to 90 g m2 20 to 24 lbs bond 1 sheet Color Refer to the Plain section Refer to the Plain section 75 to 90 g m2 20 to 24 lbs bond 150 sheets of 80 g m2 21 lbs bond 75...

Page 64: ...d Refer to the Plain section Refer to the Plain section 10 sheets 1 sheet Archive Refer to the Plain section Refer to the Plain section 100 sheets 1 sheet Minimum size custom 76 x 127 mm 3 x 5 inches...

Page 65: ...12 MB 1 GB 15 GB Windows 7 Intel Pentium IV 1 GHz 32 bit or 64 bit processor or higher 1 GB 2 GB 16 GB Support for DirectX 9 graphics with 128 MB memory to enable the Aero theme DVD R W Drive Windows...

Page 66: ...nistrator rights can install the software Windows Terminal Services is compatible with your machine Mac Operating system Requirements Recommended CPU RAM Free HDD space Mac OS X 10 5 Intel processors...

Page 67: ...nterprise Linux 5 6 Fedora 11 12 13 14 15 16 17 18 openSUSE 11 0 11 1 11 2 11 3 11 4 12 1 12 2 12 3 Ubuntu 10 04 10 10 11 04 11 10 12 04 12 10 SUSE Linux Enterprise Desktop 10 11 Debian 5 0 6 0 Mint 1...

Page 68: ...fications Network interface 802 11b g n Wireless LAN M202xW only Network operating system Windows Server 2003 Server 2008 XP Vista 7 8 Server 2008 R2 Various Linux OS Mac OS X 10 5 10 9 Network protoc...

Page 69: ...ardous The laser system and printer are designed so there is never any human access to laser radiation above a Class I level during normal operation user maintenance or prescribed service condition Wa...

Page 70: ...the printer does not receive data for an extended period of time power consumption is automatically lowered ENERGY STAR and the ENERGY STAR mark are registered U S marks For more information on the EN...

Page 71: ...y cause undesired operation This marking on the product accessories or literature indicates that the product and its electronic accessories e g charger headset USB cable should not be disposed of with...

Page 72: ...nced radio TV technician for help Change or modifications not expressly approved by the manufacturer responsible for compliance could void the user s authority to operate the equipment Canadian radio...

Page 73: ...g two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation of the device Wirele...

Page 74: ...plug sockets You need to buy a suitable plug adaptor Do not remove the moulded plug If you cut off the moulded plug get rid of it straight away You cannot rewire the plug and you may receive an elect...

Page 75: ...with Directive 1999 5 EC The product has been designed to work with the national PSTNs and compatible PBXs of the European countries In the event of problems you should contact the Euro QA Lab of Sams...

Page 76: ...your printer system The following section is a general overview of considerations while operating a wireless device Additional limitations cautions and concerns for specific countries are listed in th...

Page 77: ...ce may be restricted or eliminated Airports Hospitals and Oxygen or flammable gas laden atmospheres are limited examples where use of wireless devices may be restricted or eliminated When in environme...

Page 78: ...Regulatory information 78 5 Appendix 22 China only...

Page 79: ...Windows 7 Windows 8 and Windows Server 2008 R2 are either registered trademarks or trademarks of Microsoft Corporation Google Picasa Google Docs Android and Gmail are either registered trademarks or t...

Page 80: ...about installation advanced configuration operation and troubleshooting on various OS environments Some features may not be available depending on models or countries BASIC This guide provides informa...

Page 81: ...feature 122 Google Cloud Print 124 AirPrint 127 3 Special Features Altitude adjustment 130 Changing the default print settings 131 Setting your machine as a default machine 132 Using advanced print fe...

Page 82: ...82 ADVANCED 5 Troubleshooting Paper feeding problems 163 Power and cable connecting problems 164 Printing problems 165 Printing quality problems 169 Operating system problems 177...

Page 83: ...e A locally connected machine is a machine directly attached to your computer using the cable Installation for Mac 84 Reinstallation for Mac 85 Installation for Linux 86 Reinstallation for Linux 87 If...

Page 84: ...folder Installer OS X icon 5 Click Continue 6 Read the license agreement and click Continue 7 Click Agree to agree to the license agreement 8 Click Install All components necessary for machine operati...

Page 85: ...the Applications folder Samsung Printer Software Uninstaller 2 To uninstall printer software click Continue 3 Check the program you want to delete and click Uninstall 4 Enter the password and click OK...

Page 86: ...hine is connected to your computer and powered on 2 Copy Unified Linux Driver package to your system 3 Open Terminal program and go to the folder that you copied the package to 4 Extract the package 5...

Page 87: ...ork properly uninstall the driver and reinstall it 1 Open Terminal program 2 Move to uld folder extracted from Unified Linux Driver package 3 Execute uninstall sh command If you re not logged in as ro...

Page 88: ...ed machine and software Useful network programs 89 Wired network setup 90 IPv6 configuration 91 Wireless network setup 93 Samsung Mobile Print 121 Using the NFC feature 122 Google Cloud Print 124 AirP...

Page 89: ...The web server embedded on your network machine allows you to do the following tasks see IPv6 address configuration on page 92 Check the supplies information and status Customize machine settings Con...

Page 90: ...emachine scontrolpanel that will show the current machine s network settings This will help you to set up a network Press the WPS button formore than 10 seconds on the control panel Using this Network...

Page 91: ...administrator Type in the below default ID and password We recommend you to change the default password for security reasons ID admin Password sec00000 3 When the SyncThru Web Service window opens mov...

Page 92: ...Address from Network Configuration Report see Printing a network configuration report on page 90 Link local Address Self configured local IPv6 address Address starts with FE80 Stateless Address Autom...

Page 93: ...rk Password Wireless networks require higher security so when an access point is first set up a network name SSID the type of security used and a Network Password are created for the network Ask your...

Page 94: ...pending on the model or country Set up method Connecting method Description Reference With Access Point From the computer Windows user see Access point via USB cable on page 99 Windows user see Access...

Page 95: ...nts If you do not set the password on Access Points they might be exposed to illegal access from unknown machines including PCs smart phones and printers Refer to the Access Point user guide for passw...

Page 96: ...eless security settings The option name may differ depending on the access point or wireless router you are using Items to prepare Check if the access point or wireless router supports Wi Fi Protected...

Page 97: ...configuration report including PIN must be printed see Printing a network configuration report on page 90 In ready mode Press and hold the WPS button on the button formore than ten seconds on the cont...

Page 98: ...he wireless network connection when the machine is connecting to the wireless network press and release the Power button on the control panel You need to wait 2 minutes to re connect to the wireless n...

Page 99: ...rk 1 Check wheter the USB cable is connected to the machine 2 Turn on your computer access point and machine 3 Insert the supplied software CD into your CD ROM drive If the installation window does no...

Page 100: ...n click Next 8 After searching the window shows the wireless network devices Select the name SSID of the access point you want to use and click Next If you cannot find the network name you want to cho...

Page 101: ...ryption select the appropriate WEP Key Index The wireless network security window appears when the access point has security settings Enter the Network Password of the access point or router 9 If your...

Page 102: ...eating the infrastructure network 1 Turn on your computer access point and machine 2 Insert the supplied software CD into your CD ROM drive If the installation window does not appear click Start All p...

Page 103: ...ess network Then click Next If your printer is already connected on the network select No my printer is already connected tomy network 6 Select Using a direct wireless connection on the Select the Wir...

Page 104: ...8 Follow the instructions in the installation window Ad hoc via USB cable If you do not have an access point AP you may still connect the machine wirelessly to your computer by setting up an ad hoc wi...

Page 105: ...D ROM drive and click OK If Tap to choose what happens with this disc pop up window appears click the window and select Run Setup exe 3 Review and accept the installation agreements in the installatio...

Page 106: ...indow showing the wireless network setting appears Check the settings and click Next Before entering the IP address for the machine you must know the computer s network configuration information If th...

Page 107: ...lled with a wireless network interface USB cable 1 Make sure that the machine is connected to your computer andpowered on 2 Insert the supplied software CD into your CD ROM drive 3 Double click the CD...

Page 108: ...work connected Machine 10 Select Configuration of Wireless network on the Printer Connection Type and click Continue 11 If Wireless Settings screen appears select Using a USB cable and click Next If t...

Page 109: ...on network password value Confirm Network Password Confirm the encryption network password value WEP Key Index If you are using WEP Encryption select the appropriate WEP Key Index The wireless network...

Page 110: ...the CD ROM that appears on Finder 4 Double click the MAC_Installer folder Installer OS X icon 5 Click Continue 6 Read the license agreement and click Continue 7 Click Agree to agree to the license agr...

Page 111: ...rs select Using a direct wireless connection and click Next If the screen does not appear go to step 13 If below screen appears press the WPS button from the control panel within 2 minutes 12 When the...

Page 112: ...c network in Mac 1 Make sure that the machine is connected to your computer andpowered on 2 Insert the supplied software CD into your CD ROM drive 3 Double click the CD ROM icon that appears on your M...

Page 113: ...g on the need for data security Shared Key Authentication is used A device that has a proper WEP key can access the network Encryption Select the encryption None WEP64 WEP128 Network Password Enter th...

Page 114: ...or the Static method If the IP address assignment method is Static check if Static is shown in the Wireless Network Setting Confirm window If it shows DHCP click Change TCP IP to enter the IP address...

Page 115: ...ting the Wi Fi Direct for mobile printing Wi Fi Direct is an easy to setup peer to peer connecting between method for your between a printer and mobile device that supports Wi Fi Direct that provides...

Page 116: ...of the printer for Wi Fi Direct is 192 168 3 1 Group Owner Activate this option to assign the printer the Wi Fi Direct group s owner The Group Owner acts similar to a wireless access point We recommen...

Page 117: ...the configured security on your access point and machine Connecting Failure General Connection Error Your computer is not receiving a signal from your machine Check the USB cable and your machine s p...

Page 118: ...rinter properties item has mark you can select other printer drivers connected with selected printer e Click Port tab f Click Configure Port button g Check if Printer Name or IP Address is the IP addr...

Page 119: ...er has a configured security password If it has a password refer to the access point or wireless router administrator Check the machine s IP address Reinstall the machine driver and change the setting...

Page 120: ...te The machine is located away from other electronic devices that may interfere with the wireless signal Many devices can interfere with the wireless signal including a microwave oven and some Bluetoo...

Page 121: ...imply install the Samsung Mobile Print application and it will automatically detect compatible Samsung printers Besides printing photos web pages and PDFs scanning is also supported If you have Samsun...

Page 122: ...may differ 17 Requirements NFC and Wi Fi Direct enabled Mobile Print app installed cell phone with Android OS 4 0 or higher Only Android OS 4 1 or higher will automatically enable the Wi Fi Direct fe...

Page 123: ...ng Mobile Print app download page Download the app and try again 3 Select the content you want to print If neccessary change the print option by pressing the 4 Tag the NFC antenna on your cell phone u...

Page 124: ...Open the Chrome browser 2 Visit www google com 3 Sign in to the Google website with your Gmail address 4 Enter your printer s IP address in the address field and press the Enter key or click Go 5 Cli...

Page 125: ...hat supports Google Cloud Print service Make sure the printer is turned on and connected to a wired or wireless network that has access to the Internet Printing from an application on mobile device Th...

Page 126: ...ere to Print Printing from the Chrome browser The following steps are an example of using the Chrome browser 1 Run Chrome 2 Open the document or email that you want to print 3 Click the wrench icon in...

Page 127: ...s Internet Explorer Safari or Firefox and enter your machine s new IP address in the browser window For example 3 Click Login in the upper right of the SyncThru Web Service website 4 Type in the ID an...

Page 128: ...your email photo web page or document you want to print 2 Touch the action icon 3 Select your printer driver name and option menu to set up 4 Touch Print button Print it out Cancelling print job To ca...

Page 129: ...ing features Altitude adjustment 130 Changing the default print settings 131 Setting your machine as a default machine 132 Using advanced print features 133 Mac printing 140 Linux printing 142 The pro...

Page 130: ...he best print quality Before you set the altitude value determine the altitude where you are For Windows and Mac users see Device Settings on page 153 If your machine is connected to the network you c...

Page 131: ...ware Devices and Printers For Windows 7 Windows 8 select Control Panel Devices and Printers 3 Right click on your machine 4 For Windows XP Server 2003 Server 2008 Vista select Printing Preferences For...

Page 132: ...a select Control Panel Hardware and Sound Printers For Windows Server 2008 R2 select Control Panel Hardware Devices and Printers For Windows 7 Windows 8 select Control Panel Devices and Printers 3 Sel...

Page 133: ...website http www samsung com find your product Support or downloads 1 Printing to a file PRN You will sometimes need to save the print data as a file 1 Check the Print to file box in the Print window...

Page 134: ...es window may differ depending on the machine in use Some menus may not appear on the display depending on options or models If so it is not applicable to your machine Select the Help or click the but...

Page 135: ...the sheets together Booklet Printinga Prints your document on both sides of a sheet of paper and arranges the pages so that the paper can be folded in half after printing to produce a booklet If you...

Page 136: ...of the document first After that a message appears on your computer We recommend not to print on both sides of the special media such as labels envelopes or thick paper It may cause a paper jam or da...

Page 137: ...he preview window Watermark Editing a watermark a To change the print settings from your software application access Printing Preferences b Click the Advanced tab select Edit from the Watermark drop d...

Page 138: ...u must create a new page overlay containing your logo or image The overlay document size must be the same as the document you print with the overlay Do not create an overlay with a watermark The resol...

Page 139: ...necessary check ConfirmPage Overlay WhenPrinting box If this box is checked a message window appears each time you submit a document for printing asking you to confirm printing an overlay on your docu...

Page 140: ...ng printer settings You can use advanced printing features when using your machine Open an application and select Print from the File menu The machine name which appears in the printer properties wind...

Page 141: ...our Mac application select Print from the File menu 2 Select Layout from the drop down list under Orientation 3 Select a binding orientation from the Two Sided option 4 Select the other options to use...

Page 142: ...Apply 4 Open the File menu and click Print 5 Select your machine to print 6 Choose the number of copies and indicate which pages to print 7 Change other printing options in each tab if necessary 8 Cl...

Page 143: ...ptions or connection type with Printing utility supplied by o s 1 Launch Printing utility Go to System Administration Printing menu or execute system config printer command in Terminal program 2 Selec...

Page 144: ...provided to help you make full use of your machine Accessing management tools 145 Samsung AnyWeb Print 147 Easy Eco Driver 148 Using SyncThru Web Service 149 Using Samsung Easy Printer Manager 151 Usi...

Page 145: ...8 from Charms select Search Apps 3 Find Samsung Printers 4 Under Samsung Printers you can see installed management tools 5 Click the management tool you want to use After installing the driver for som...

Page 146: ...Tools Easy Capture Manager Available for Windows OS users only Capture your screen and launch Easy Capture Manager by simply pressing the Print Screen key Now you can easily print your captured scree...

Page 147: ...only This tool helps you screen capture preview scrap and print Windows Internet Explorer pages more easily than when you use an ordinary program Download the software from the Samsung website then u...

Page 148: ...ngs as a preset How to use 1 Open a document to print 2 Open printing preference window see Opening printing preferences on page 36 3 From the Favorites tab select Eco Printing Preview 4 Click OK Prin...

Page 149: ...SyncThru Web Service you need to log in as an administrator You can still use SyncThru Web Service without logging in but you won t have access to Settings tab and Security tab 1 Click Login on the up...

Page 150: ...features Network Security Sets settings for IPSec and IPv4 IPv6 filtering Maintenance tab This tab allows you to maintain your machine by upgrading firmware and setting contact information for sending...

Page 151: ...way to conveniently use your Samsung machine Samsung Easy Printer Manager provides two different user interfaces for the user to choose from the basic user interface and the advanced user interface Sw...

Page 152: ...ion in the user s guide 3 Application information Includes links for changing to the advanced settings switching UI refresh preference setting summary help and about The button is used to change the u...

Page 153: ...ions or models If so it is not applicable to your machine Device Settings You can configure various machine settings such as machine setup paper layout emulation network and print information Alert Se...

Page 154: ...y when you install the machine software You can also launch Samsung Printer Status manually Go to the Printing Preferences click the Basic tab Printer Status button These icons appear on the Windows t...

Page 155: ...ies You can order replacement toner cartridge s from online 4 User s Guide You can view the online User s Guide This button opens the Troubleshooting Guide when an error occurs You can directly open t...

Page 156: ...ed from the Windows Store if the machine is connected to a computer with an Internet connection 7 Understanding the Samsung Printer Experience To open the application From the Start screen select the...

Page 157: ...ror occurs You can directly open the troubleshooting section in the user s guide 3 Order Supplies Click on this button to order replacement toner cartridges online You need to be connected to the Inte...

Page 158: ...Printer 3 Select the printer you want to delete 4 Click Yes You can see that the deleted printer is removed from the screen 9 Printing from Windows 8 This section explains common printing tasks from t...

Page 159: ...spooler cancel the job as follows You can access this window by simply double clicking the machine icon in the Windows task bar Opening more settings The screen may appear somewhat different depending...

Page 160: ...ing settings such as copies orientation and document type Eco settings This option allows you to choose multiple pages per side to save media Advanced tab Paper settings This option allows you to set...

Page 161: ...nting confidential documents You need to enter a password to print using it Using the sharing feature Samsung Printer Experience allows you to print from other applications installed on the computer u...

Page 162: ...chapter gives helpful information for what to do if you encounter an error Paper feeding problems 163 Power and cable connecting problems 164 Printing problems 165 Printing quality problems 169 Operat...

Page 163: ...ctions from inside the machine Paper has not been loaded correctly Remove paper from the tray and reload it correctly There is too much paper in the tray Remove excess paper from the tray The paper is...

Page 164: ...power problems Condition Suggested solutions The machine is not receiving power or the connection cable between the computer and the machine is not connected properly Connect the machine to the elect...

Page 165: ...he protect cover and sheets are removed from the toner cartridge see Replacing the toner cartridge on page 44 If a system error occurs contact your service representative The connectioncablebetween th...

Page 166: ...ions the paper source selection is found under thePaper tab within the Printing Preferences see Opening printing preferences on page 36 Select the correct paper source See the printer driver help scre...

Page 167: ...or out of toner Redistribute the toner if necessary If necessary replace the toner cartridge See Redistributing toner on page 43 See Replacing the toner cartridge on page 44 The file may have blank pa...

Page 168: ...The machine does not print special sized paper such as billing paper Paper size and paper size setting do not match Set the correct paper size in the Custom in Paper tab in Printing Preferences see Op...

Page 169: ...ner save mode is on Adjust the print resolution and turn the toner save mode off See the help screen of the printer driver A combination of faded or smeared defects may indicate that the toner cartrid...

Page 170: ...reas to reject toner Try a different kind or brand of paper Change the printer option and try again Go to Printing Preferences click the Paper tab and set type to Thick or Thicker see Opening printing...

Page 171: ...blem contact a service representative Black background If the amount of background shading becomes unacceptable Change to a lighter weight paper Check the environmental conditions very dry conditions...

Page 172: ...lapping seams on the reverse side Printing on seams can cause problems Or select Thick Envelope from the Printing Preferences window see Opening printing preferences on page 36 If background scatter c...

Page 173: ...that the paper is loaded properly Check the paper type and quality Ensure that the guides are not too tight or too loose against the paper stack Curl or wave Ensure that the paper is loaded properly C...

Page 174: ...are dirty Check for leaking toner Clean the inside of the machine see Cleaning the machine on page 46 Solid color or black pages The toner cartridge may not be installed properly Remove the cartridge...

Page 175: ...thin parts of characters that should be solid black You may be printing on the wrong surface of the paper Remove the paper and turn it around The paper may not meet paper specifications Horizontal str...

Page 176: ...Preferences click the Paper tab and set type to Thin see Opening printing preferences on page 36 An unknown image repetitivelyappearsonafew sheets Loose toner Light print or contamination occurs Your...

Page 177: ...Print A printer timeout error occurred message appear These messages may appear during printing Just keep waiting until the machine finishes printing If the message appears in ready mode or after prin...

Page 178: ...may enable the file to print Turn on Print As Image from the Acrobat printing options It will take longer to print when you print a PDF file as an image Some letters are not displayed normally during...

Page 179: ...The problem occurs on openSUSE 12 3 and it has some problem in standard CUPS filter pdftops that may affect certain PDF documents it seems this issue relates somehow to fonts used in PDF Due to this p...

Page 180: ...2 201 24 18 www samsung com be Dutch www samsung com be_fr French BOLIVIA 800 10 7260 www samsung com BOSNIA 051 133 1999 www samsung com BOTSWANA 0800 726 000 www samsung com BRAZIL 0800 124 421 4004...

Page 181: ...800 7267 www samsung com ee FINLAND 030 6227 515 www samsung com FRANCE 01 48 63 00 00 www samsung com fr Country Region Customer Care Center WebSite GERMANY 0180 5 SAMSUNG bzw 0180 5 7267864 0 14 Min...

Page 182: ...ZSTAN 00 800 500 55 500 www samsung com LATVIA 8000 7267 www samsung com lv LITHUANIA 8 800 77777 www samsung com lt Country Region Customer Care Center WebSite LUXEMBURG 261 03 710 www samsung com MA...

Page 183: ...WebSite POLAND 0 801 1SAMSUNG 172 678 lub 48 22 607 93 33 ca kowity koszt po czenia jak za 1 impuls wed ug taryfy operatora koszt po czenia wed ug taryfy operatora www samsung com pl PORTUGAL 808 20...

Page 184: ...88 99 00 www samsung com THAILAND 1800 29 3232 02 689 3232 www samsung com th TRINIDAD TOBAGO 1 800 SAMSUNG 726 7864 www samsung com TURKEY 444 77 11 www samsung com U A E 800 SAMSUNG 726 7864 www sa...

Page 185: ...WLAN and acts as a central transmitter and receiver of WLAN radio signals ADF An Automatic Document Feeder ADF is a scanning unit that will automatically feedanoriginalsheetofpapersothatthemachinecan...

Page 186: ...t typically vertical area where control or monitoring instruments are displayed They are typically found in front of the machine Coverage It is the printing term used for a toner usage measurement on...

Page 187: ...uns back and forth on the page and prints by impact striking an ink soaked cloth ribbon against the paper much like a typewriter DPI Dots Per Inch DPI is a measurement of resolution that is used for s...

Page 188: ...trol MAC data link layer of the OSI model Ethernet is mostlystandardizedasIEEE 802 3 It has become the most widespread LAN technology in use during the 1990s to the present EtherTalk A suite of protoc...

Page 189: ...platters with magnetic surfaces IEEE The Institute of Electrical and Electronics Engineers IEEE is an international non profit professional organization for the advancement of technology related to el...

Page 190: ...ce exceeds that of TCP IP on a LAN ISO The International Organization for Standardization ISO is an international standard setting body composed of representatives from national standards bodies It pr...

Page 191: ...ng functionality in one physical body so as to have a printer a copier a fax a scanner and etc MH Modified Huffman MH is a compression method for decreasing the amount of data that needs to be transmi...

Page 192: ...but which is not itself copied or derived from something else OSI Open Systems Interconnection OSI is a model developed by the International Organization for Standardization ISO for communications OS...

Page 193: ...o interact with the device driver using standard input output system calls which simplifies many tasks Protocol A convention or standard that controls or enables the connection communication and data...

Page 194: ...dress and which part is the host address TCP IP The Transmission Control Protocol TCP and the Internet Protocol IP the set of communications protocols that implement the protocol stack on which the In...

Page 195: ...ort USB is designed to concurrently connect a single computer USB port to multiple peripherals Watermark A watermark is a recognizable image or pattern in paper that appears lighter when viewed by tra...

Page 196: ...anced security WPS The Wi Fi Protected Setup WPS is a standard for establishing a wireless home network If your wireless access point supports WPS you can configure the wireless network connection eas...

Page 197: ...ams 52 L Linux common Linux problems 179 driver installation for USB cable connected 86 87 printer properties 143 142 loading paper in manual feeder multi purpose tray 29 27 special media 30 local dri...

Page 198: ...ding problems 163 164 165 169 R rear view 18 regulatiory information 69 S safety information 10 symbols 10 samsung printer experience 156 service contact numbers 180 special print features 129 specifi...

Page 199: ...41 W watermark create 137 delete 137 edit 137 Windows common Windows problems 177 driver installation for USB cable connected 22 24 system requirements 65 wireless ad hoc mode 93 Infrastructure mode 9...

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