Samsung Xpress M202 series Service Manual Download Page 69

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4. Alignment and Troubleshooting

4.2.2. Error Code and Troubleshooting

Error in machine can be checked through “Event Log Information” report.

Error Code

Error Message

Troubleshooting

C2-1110

Prepare new toner cartridge.

Page 4–19

C2-1150

Replace with new toner cartridge.

Page 4–19

C2-1410

Toner cartridge is not installed. Install the cartridge.

Page 4–19

C2-1510

Toner cartridge is not compatible. Check user's guide.

Page 4–20

C2–1711

Toner Cartridge Failure: #C2-1711. Call for service

Page 4–19

C2–1712

Toner Cartridge Failure: #C2-1712. Call for service

Page 4–19

M2-1110

Paper jam inside of machine.

Page 4–20

M2–1116

Paper jam or empty in tray

Page 4–20

M2–1317

Paper jam inside of machine

Page 4–21

S2-4110

Door is open. Close it.

Page 4–22

S6-3123

This IP address conflicts with that of other system. Check it.

Page 4–22

U1-2320

Fuser Unit Failure #U1-2320. Turn off then on.

Page 4–23

U1-2330

Fuser Unit Failure #U1-2330. Turn off then on.

Page 4–23

U1-2340

Fuser Unit Failure #U1-2340. Turn off then on.

Page 4–23

U2-1112

LSU Unit Failure: #U2-1112. Turn off then on.

Page 4–24

U2-1113

LSU Unit Failure: #U2-1113. Turn off then on.

Page 4–24

4-18

Summary of Contents for Xpress M202 series

Page 1: ...RVICEMANUAL Mono Laser Printer Contents 1 Precautions 2 Product Specifications and Description 3 Disassembly and Reassembly 4 Alignment and Troubleshooting 5 System Diagram 6 Reference Information Refer to the service manual in the GSPN see the rear cover for more information ...

Page 2: ...roller and Software 2 2 2 1 2 3 Paper Handling 2 2 2 1 2 4 Supplies 2 3 2 1 2 5 Maintenance Part 2 3 2 1 2 6 Reliability and Service 2 4 2 1 2 7 Environment 2 4 2 1 2 8 Accessories 2 4 2 1 3 Model Comparison Table 2 6 2 2 System Overview 2 7 2 2 1 Front View 2 7 2 2 2 Rear View 2 8 2 2 3 Paper Path 2 9 2 2 4 System Layout 2 10 2 2 4 1 Feeding Part 2 11 2 2 4 2 Transfer Roller 2 12 2 2 4 3 Drive Un...

Page 3: ... 3 2 Main board 3 6 3 3 3 Fuser Unit 3 6 3 3 4 SMPS HVPS board 3 7 3 3 5 Drive Unit 3 7 3 3 6 LSU 3 8 3 3 7 Feed Sensor PBA 3 9 3 3 8 Pick up roller 3 9 3 3 9 Motor 3 10 3 3 10 Transfer Roller 3 11 4 Alignment and Troubleshooting 4 1 4 1 Alignment and Adjustments 4 1 4 1 1 Control Panel 4 1 4 1 2 Understanding the status LED 4 3 4 1 3 Jam Removal 4 4 4 1 4 Periodic Defective Image 4 7 4 1 5 Useful...

Page 4: ...shooting 4 18 4 2 3 Image quality problem 4 25 4 2 4 Other errors 4 31 5 System Diagram 5 1 5 1 Block Diagram 5 1 5 2 Connection Diagram 5 2 6 Reference Information 6 1 6 1 Tool for Troubleshooting 6 1 6 2 Glossary 6 2 6 3 The Sample Pattern for the Test 6 8 6 4 Selecting a location 6 9 iii Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 5: ... elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825 1 Class I laser products are not considered to be hazardous The laser system and printer are designed so there is never any human access to laser radiation above a Class I level during normal operation user maintenance or prescribed service condition Wavelength 800 nm Beam divergence Paraller 11 degrees ...

Page 6: ...product this can cause electric shock Do not allow paper clips pins or other foreign objects to fall into the product these could cause a short circuit leading to an electric shock or fire hazard 5 Never touch the plugs on either end of the power cable with wet hands this can cause electric shock When servicing the product remove the power plug from the wall socket 6 Use caution when inserting or ...

Page 7: ...ition the machine near a humidifier or in front of an air conditioner Moisture and dust built up inside the machine can lead to overheating and cause a fire or cause parts to rust 11 Do not position the product in direct sunlight This will cause the temperature inside the product to rise possibly leading to the product failing to work properly and in extreme conditions could lead to a fire 12 Do n...

Page 8: ...ns 1 Replace parts carefully and always use Samsung parts Take care to note the exact location of parts and also cable routing before dismantling any part of the machine Ensure all parts and cables are replaced correctly Please carry out the following procedures before dismantling the product or replacing any parts 2 Ensure that power is disconnected before servicing or replacing any electrical pa...

Page 9: ...n get harm 3 When you move the printer use safe lifting and handling techniques This printer is heavy Use the lifting handles located on each side of the machine Back injury could be caused if you do not lift carefully 4 Ensure the printer is installed safely Ensure the printer is installed on a level surface capable of supporting its weight Failure to do so could cause the printer to tip or fall ...

Page 10: ...n the vicinity of the assembly 3 Use only a grounded tip soldering iron to solder or desolder ESDs 4 Use only an anti static solder removal device Some solder removal devices not classified as anti static can generate electrical charges sufficient to damage ESDs 5 Do not use Freon propelled chemicals When sprayed these can generate electrical charges sufficient to damage ESDs 6 Do not remove a rep...

Page 11: ... 0 Network Interface 802 11b g n wireless LAN Only M202xW Wireless model supports NFC printing 6 Toner Cartridges Initial 500 pages Sales 1 000 pages 2 1 2 Specifications Product Specifications are subject to change without notice See below for product specifications 2 1 2 1 General Print Engine Item Specification Engine Speed Simplex Up to 20 ppm in A4 21 ppm in Letter Warm up time From Sleep Les...

Page 12: ...12 10 SUSE Linux Enterprise Desktop 10 11 Debian 5 0 6 0 Mint 13 14 Supporting OS Mac OS X 10 5 10 8 WHQL Vista 32 64bits 7 32 64bits 8 32 64bits Driver Compatibility XP 32 64bits Vista 32 64bits 2003 Server 32 64bits 2008 Server 32 64bits 7 32 64bits 2008 Server R2 64bits 8 32 64bits Parallel N A USB Hi Speed USB 2 0 Wired Network N A Interface Wireless Network Network Interface 802 11b g n wirel...

Page 13: ...cutive Folio Oficio ISO B5 JIS B5 Custom Media types Plain Thin Recycled Archive Duplex Media weight 16 24 lb 60 to 90 g m Printable Area Non Printable Area 3 mm 0 12 from edge Top Bottom Left Right 2 1 2 4 Supplies Item Specification Part name MLT D111S Toner Cartridge Average yield Average Cartridge Yield 1 500 standard pages Ships with 500 pages Starter Toner Cartridge NOTE Declared yield value...

Page 14: ...0 dB A Temperature Operation 10 32 C 50 90 F Humidity Operation 10 80 RH 110 volt models AC 110 127 V Power rating 220 volt models AC 220 240 V Average operating mode Less than 310 W Ready mode Less than 30 W Power save mode M202x Less than 0 9 W M202xW Less than 1 2 W Power Consumption Power off mode Less than 0 45 W 0 1 W Sound Pressure Level ISO 7779 Configuration tested basic machine installat...

Page 15: ...allation guide Software CD The software CD contains the printer drivers and software applications Misc accessories Miscellaneous accessories included with your machine may vary by country of purchase and specific model Copyright 1995 2013 SAMSUNG All rights reserved 2 5 ...

Page 16: ...300 MHz 266 MHz Print Language SPL SPL PCL5e Input 150 sheets Bin 150 sheets Bin 150 sheets Bin Interface High Speed USB 2 0 802 11b g n wireless LAN High Speed USB 2 0 High Speed USB 2 0 Size mm 332 x 215 x 178 mm 332 x 215 x 178 mm 349 x 238 x 196 mm Toner Standard 1 000 pages Standard 1 500 pages Standard 1 600 pages 2 6 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 17: ... 1 Front View NOTE This illustration may differ from your machine depending on its model Some features and optional goods may not be available depending on model or country x x w w y y v v z z 1 Output Tray 2 Control Panel 3 Tray 4 Output support 5 Top cover 6 Toner cartridge 7 Paper width guide Copyright 1995 2013 SAMSUNG All rights reserved 2 7 ...

Page 18: ...View NOTE This illustration may differ from your machine depending on its model Some features and optional goods may not be available depending on model or country v v w w 1 USB Port 2 Power receptacle 2 8 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 19: ...2 Product Specifications and Description 2 2 3 Paper Path The following diagram displays the path the paper follows during the printing process Copyright 1995 2013 SAMSUNG All rights reserved 2 9 ...

Page 20: ... mechanical parts comprising Frame Toner Cartridge Drive Unit Transfer roller Pick up unit Fuser Bin tray The hardware parts consists of the main board SMPS HVPS board OPE board PC interface 1 LSU 2 Toner Cartridge 3 Transfer roller 4 Feed roller 5 Pick Up roller 6 Plate Bottom 7 Fuser Unit 8 Exit roller1 2 10 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 21: ...ies friction pad separating method The side guide can be adjusted for various types of papers from A6 to legal size paper It has a paper detecting function paper arranging function 1 Paper width guide 2 Tray v v w w 2 Pick up roller It has functions such as a paper pickup function driving control function paper feeding function and removing electronic static function Pick up roller is driven by cl...

Page 22: ...15 30 C 2 2 4 3 Drive Unit In M202x series the driving device consists of OPC Pick up Feed Fuser Gear Train connected with Mounting member A step motor for driving is assembled to the left frame Driving Frequency Step Motor 810 PPS 1013 rpm It is a power delivery unit by gearing Step Motor Pick up Feeder OPC Fuser Exit 2 12 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 23: ...rmistor It is a temperature detecting sensor Temperature Resistance 7 kΩ 180 C 3 Heat roller The heat roller transfers the heat from the lamp to apply a heat on the paper The surface of a heat roller is coated with Teflon so toner does not stick to the surface 4 Pressure roller A pressure roller mounted under a heat roller is made of a silicon resin and the surface also is coated with Teflon When ...

Page 24: ...ce Software cuts off when overheated 3rd protection device Thermostat cuts off main power Safety device A fuser power is cut off when a front cover is opened Maintain a temperature of fuser cover s surface under 80 C for user and attach a caution label at where customer can see easily when customer open a rear cover 2 14 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 25: ...OPC drum is turned with the paper feeding speed The HSYNC signal is created when the laser beam from LSU reaches the end of the polygon mirror and the signal is sent to the controller The controller detects the HSYNC signal to adjust the vertical line of the image on paper In other words after the HSYNC signal is detected the image data is sent to the LSU to adjust the left margin on paper The one...

Page 26: ...ller and blade Developing Method Non magnetic single component non contacting method Toner Non magnetic single component pulverized type toner The life span of toner ISO 19752 pattern A4 standard Initial toner 500 pages Sales toner 1 000 pages OPC Cleaning Collect the toner by using cleaning blade Handling of wasted toner Collect the wasted toner in the cleaning frame by using cleaning blade Class...

Page 27: ...t t v v u u u u v v u u y y x x v v s sw w t t v v s sz z t t x x s sx x t t z z y y v v v v 5V 24V t t 3 3V_COVER OPEN 24VS r r M202x series has a system board of integrated engine controller and video controller The engine controller controls all modules required to print that is LSU HVPS SMPS Fuser Motor etc It communicates with the video control block inside CPU for printing And it has the int...

Page 28: ...in board A1000 chip or A1500 chip only Europe is applied to the main processor Its process speed is 600 MHz It is integrated engine controller video controller SDRAM Flash ROM USB is the embedded type 2 18 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 29: ...erface connector 4 SMPS HVPS interface connector 5 Pick up connector 6 Sensor connector 7 USB device connector 8 Fuser thermistor interface connector 9 CRUM connector 10 Engine motor connector Information Part Code M2022 JC92 02685A M2022W JC92 02687A Part Name PBA MAIN Copyright 1995 2013 SAMSUNG All rights reserved 2 19 ...

Page 30: ... is not a controller It receives the KEY input from ASIC LED on off also is controlled by ASIC OPE board image OPE board image Information Part Code JC92 02690A PBA name PBA OPE Connection 1 Main board interface connector 2 20 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 31: ...d M202xW only The Wireless LAN Module supports 802 11b g n It communicates with main board via SPI WLAN board image Information Part Code JC92 02517A PBA name PBA WNPC Connection 1 Interface connector to main board Copyright 1995 2013 SAMSUNG All rights reserved 2 21 ...

Page 32: ...r input The HVPS board generates high voltage channels which includes MHV DEV DC DEV AC SUPPLY THV SMPS HVPS board image Specification General Input Output Voltage AC 110V 110V 127V AC 220V 220V 240V Input Current 8 0A 110V 6 3A 220V Output Power 43 2W DC 24V 43 2W Information 110V 220V Part Code JC44 00208A JC44 00209A PBA name SMPS HVPS V1 SMPS HVPS V2 Connection 1 Main Board interface connector...

Page 33: ...2 PWM_MHV HVPS 3 nTHV_EN HVPS 4 PWM_DEV_DC HVPS 5 3 3V OPEN COVER ON OFF DETECT 6 PWM_DEV_AC HVPS 7 3 3V COVER ON OFF DETECT 8 nDEV_EN HVPS 9 PWM_THV HVPS 10 VPP_DEV_AC HVPS 11 GND Common Ground 12 24VS1 Relay Fuser 13 GND Common Ground 14 GND Common Ground 15 24V SMPS 16 RELAY_ON AC RELAY ON ACTIVE HIGH 17 24V SMPS 18 GND Common Ground 19 24V SMPS 20 FUSER_ON FUSER_ON ACTIVE HIGH Copyright 1995 2...

Page 34: ...Controller Function S1 Photo interrupter Feed Sensor PBA sensor Paper detection S2 Photo interrupter width Sensor PBA sensor Paper detection S3 Switch Front Cover SMPS Cover Open detection Motor Clutch No Description M1 Main motor C1 Pick Up clutch 2 24 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 35: ...eed sensor does not detect the lead edge of the paper JAM 1 After the leading edge of the paper passes the feed sensor the trailing edge of the paper does not clear the sensor the feed sensor after predetermined period of time 2 2 6 2 Transfer The charging voltage developing voltage and the transfer voltage are controlled by PWM Pulse Width Modulation The each output voltage is changeable due to t...

Page 36: ...xing unit is higher than the specified temperature and the temperature state is detected for a specific duration then the engine defines Over Heat Error When this error is detected the engine stops all functions and keeps it at the error state Also the engine informs the error status of the main system so it can take appropriate action and then the error message is displayed at LCD window or LED i...

Page 37: ...iver translates the received document to a Printing Command language which printer can understand and transfers data to spooler 3 Stand alone Application offers the various printing application such as Easy Printer Manager Printer Status in Window system 4 Web based Application offers the same functions as Stand alone Application in Web environment Firmware is made up of 1 Application Emulation th...

Page 38: ...gement of printing job printer administration Status monitor to monitoring the printer status by real time in Web independent environment on OS 3 Stand alone Application that is a similar Window software as same as above 2 4 Port Monitor that manages the network communication between spooler and Network Interface Card or various additional application and Network Interface Card this is at first ma...

Page 39: ...o data and start selected one After emulation job end Kernel sends the output bit map data to Engine using Printer Video Controller by clock type for LSU Engine print the received data to required paper with the sequential developing process 2 Case of using Network Interface Card After user start to print the wanted document to PCL string or compressed GDI bit map data Driver translate the all gra...

Page 40: ...r unit malfunction 3 1 2 Preautions when handling PBA Static electricity can damage a PBA always used approved anti static precautions when handling or storing a PBA Precautions when moving and storing PBA 1 Please keep PBA in a conductive case anti static bag or wrapped in aluminum foil 2 Do not store a PBA where it is exposed to direct sunlight Precautions when replacing PBA 1 Disconnect power c...

Page 41: ...tches Many of the parts are held in place with plastic latches The latches break easily release them carefully To remove such parts press the hook end of the latch away from the part to which it is latched Copyright 1995 2013 SAMSUNG All rights reserved 3 2 ...

Page 42: ...3 000196 FUSER UPPER PWH B M3 L10 NI PLT SWRCH18A 1 6003 000264 FUSER UPPER PWH B M3 L6 ZPC WHT SWRCH18A 2 6003 000283 FUSER UPPER BH B M3 L8 ZPC WHT SWRCH18A 5 6003 000269 FRAME MAIN LEFT BH S M3 L6 ZPC WHT SWRCH18A 6 6003 000283 FRAME MAIN LEFT BH B M3 L8 ZPC WHT SWRCH18A 2 6002 000308 FRAME MAIN RIGHT PH B M2 6 L6 ZPC WHT SWRCH18A 4 6003 000269 FRAME MAIN RIGHT BH S M3 L6 ZPC WHT SWRCH18A 2 600...

Page 43: ...Remove 1 screw 2 Remove the left cover from the rear and bottom hooks 3 Remove the right cover from the rear and bottom hooks 4 Remove the rear cover after removing 2 screws 5 Open the COVER OPEN Release both jam lever from it Copyright 1995 2013 SAMSUNG All rights reserved 3 4 ...

Page 44: ...6 Remove the COVER OPEN after releasing it from the COVER TOP 7 Unplug the OPE connector from the main board 8 Remove the COVER TOP 9 Remove the front cover after remove 2 screws 3 5 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 45: ...model remove the WLAN board 2 Unplug all connectors Remove 2 screws And then remove the main board 3 3 3 Fuser Unit 1 Remove the main board Refer to 3 3 2 2 Unplug the fuser connector 3 Release the fuser unit after removing 3 screws Copyright 1995 2013 SAMSUNG All rights reserved 3 6 ...

Page 46: ...VPS board 1 Remove the main board Refer to 3 3 2 2 Unplug the fuser connector Remove 8 screws And release the SMPS HVPS board 3 3 5 Drive Unit 1 Release the Drive Unit after removing 4 screws 3 7 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 47: ...Refer to 3 3 1 2 Remove 2 screws securing the LSU cover 3 Remove 2 screws securing the LSU cover Unplug the motor connector And release the LSU cover 4 Unplug 2 flat cables Remove 3 screws And release the LSU Copyright 1995 2013 SAMSUNG All rights reserved 3 8 ...

Page 48: ...ensor PBA 1 Remove the rear cover Refer to 3 3 1 2 Unplug the connector after releasing the Feed Sensor PBA 3 3 8 Pick up roller 1 Remove 2 screws from the bottom 2 Release the pick up roller 3 9 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 49: ...3 Disassembly and Reassembly 3 3 9 Motor 1 Release the left frame after removing 6 screws 2 Release the motor after removing 2 screws Copyright 1995 2013 SAMSUNG All rights reserved 3 10 ...

Page 50: ...emove 1 screw 3 Remove the left cover from the rear and bottom hooks 4 Remove the right cover from the rear and bottom hooks 5 Remove the rear cover after removing 2 screws 6 Push the Bush TR from the rear and remove the Transfer roller from the front 3 11 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 52: ...types of control panels w w v v x x y y 1 Toner LED Shows the status of the toner WPS NOTE M202xW only Configures the wireless network connection easily without a computer Configuration sheet Press and hold this button for about 10 seconds until the green LED blinks slowly and release Prints supplies info report usage count report Press and hold this button for about 15 seconds until the green LED...

Page 53: ...ou can only use this function if the machine s Easy Printer Manager program is installed if you are a Mac OS user you need to enable Screen Print Settings from the Easy Printer Manager to use the Print Screen feature Configuration sheet Press and hold this button for about 10 seconds until the green LED blinks slowly and release Prints supplies info report error report Press and hold this button f...

Page 54: ...ge for replacement You may temporarily increase the printing quality by redistributing the toner On A toner cartridge has almost reached its estimated cartridge life It is recommended to replace the toner cartridge Toner LED Orange Off All toner cartridges are at normal capacity Blinking The machine is connecting to a wireless network On The machine is connected to a wireless network WPS LED Blue ...

Page 55: ... slowly and gently In tray 1 Remove the original jammed paper by gently pulling it straight out 2 Fold the output support w w v v 3 Open the top cover 4 Close the top cover 5 Load the paper Unfold the output support v v w w x x 6 Try to a print job again 0 Copyright 1995 2013 SAMSUNG All rights reserved 4 4 ...

Page 56: ...lose the output support first 2 Open the top cover 3 Close the top cover 4 Load the paper Unfold the output support v v w w x x 5 The jammed paper will be removed automatically 0 If you do not see the paper in this area stop and go to next step 6 Open the tray and top cover v v w w 7 Remove the toner cartridge 4 5 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 57: ...pen the fuser unit cover 9 Remove the original jammed paper by gently pulling it straight out 10 Re install the toner cartridge Close the fuser unit cover v v w w 11 Close the top cover Copyright 1995 2013 SAMSUNG All rights reserved 4 6 ...

Page 58: ...part 1 Pressure Roller 62 8 mm Background 2 Heat Roller 63 7 mm Black spot and image ghost Fuser Unit 3 Charging Roller 26 7 mm Black Spot and line and periodic band 4 OPC Drum 62 9 mm White and Black Spots 5 Developing Roller 33 7 mm White spot Horizontal black band 6 Supply Roller 78 2 mm Periodic Band by little difference of density Toner Cartridge 7 Transfer Roller 39 3 mm Ghost Damaged image ...

Page 59: ...res provide a gateway to conveniently use your Samsung machine Samsung Easy Printer Manager provides two different user interfaces for the user to choose from the basic user interface and the advanced user interface Switching between the two interfaces is easy just click a button Understanding Samsung Easy Printer Manager To open the program For Windows Select Start Programs or All Programs Samsun...

Page 60: ...sed on the machine selected Some machines do not have this feature 6 Order Supplies Click on the Order button from the supply ordering window You can order replacement toner cartridge s from online Advanced settings user interface overview The advanced user interface is intended to be used by the person responsible for managing the network and machines Device Settings You can configure various mac...

Page 61: ...indows task bar Icon Mean Description Normal The machine is in ready mode and experiencing no errors or warnings Warning The machine is in a state where a soft error has occurred For example a toner low status which may lead to toner empty status Error The machine has at least one hard error such as out of paper fuser error etc Machine does not have ability to come to ready without customer interv...

Page 62: ...PC network connected SWS overview SyncThru Web Service SWS accepts HTTP request via port 80 as normal web servers provides interface to users information of networked printers and allow to configure the setting of printers is able to provide more complicated options than Local UI for printer configuration Connection Procedure 1 Open the Web browser and input IP address of machine Click Login 2 Log...

Page 63: ...r your security Firstly you have to login to SWS 1 Click Direct Print Configuration in the pop up windows when clicking Direct Print 2 In the Services Menu check Direct Print Or 1 Click System Security in the Security menu 2 Select Feature Management in the left frame 3 In the Services Menu check Direct Print Copyright 1995 2013 SAMSUNG All rights reserved 4 12 ...

Page 64: ... firmware by using the USB port Upgrading preparations usblist2 exe Tool which sends firmware data to printer Firmware file to update Upgrade Procedure 1 Turn the machine off 2 Connect USB cable to printer 3 Turn the machine on Check if the printer is the ready status 4 Drag the firmware file and Drop down on the usblist2 exe And then firmware update will be started automatically 5 When upgrading ...

Page 65: ...tions Wired or Wireless Network connection is established Firmware file to update Upgrade Procedure 1 Open the Web browser and input IP address of machine Click Login 2 Log in Admin Mode ID admin PW sec00000 3 Select Maintenance menu and click upgrade wizard Copyright 1995 2013 SAMSUNG All rights reserved 4 14 ...

Page 66: ... browser button and press next button 5 SyncThru will check verify firmware file and compare version and press next button 6 Machine starts upgrading SyncThru will return home page after upgrading is completed 4 15 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 67: ...ain a detailed description of the problem from the customer Power On Red LED on Error message is displayed OPE LED Green OK Print test page Printing quality is nomal Refer to Solution of Image Problem See the troubleshooting for error code END No Power Power Module error Main PBA OPE LED ON Copyright 1995 2013 SAMSUNG All rights reserved 4 16 ...

Page 68: ...curs repeatedly at a specific point in the Paper Path Open the fuser cover Jam clear Dismantle the machine and carefully inspect the region where the jam occurs Especially check if paper fragments are caught in the Fuser 4 Print the Information Page Configuration Try printing a test page from a computer If there is an error check cables and driver installation 5 Check the Print Quality Is there ar...

Page 69: ... 19 C2 1712 Toner Cartridge Failure C2 1712 Call for service Page 4 19 M2 1110 Paper jam inside of machine Page 4 20 M2 1116 Paper jam or empty in tray Page 4 20 M2 1317 Paper jam inside of machine Page 4 21 S2 4110 Door is open Close it Page 4 22 S6 3123 This IP address conflicts with that of other system Check it Page 4 22 U1 2320 Fuser Unit Failure U1 2320 Turn off then on Page 4 23 U1 2330 Fus...

Page 70: ...tall the cartridge Toner Cartridge Failure C2 1711 Call for service Toner Cartridge Failure C2 1712 Call for service Symptom The toner cartridge is not installed The machine can t detect the toner cartridge Troubleshooting method 1 Check if the toner cartridge is installed If it is OK turn the machine off then on 2 If the error message is not disappear remove the toner cartridge Thoroughly roll th...

Page 71: ...of machine Paper jam or empty in tray Symptom A paper jam was detected at the feed sensor Troubleshooting method 1 Check if paper is on tray 2 Remove the jammed paper Refer to 4 1 3 Jam removal 3 If the jammed paper occurs continually check the followings a Check if the pick up rubber or friction pad is worn out or contaminated Clean the contaminated part or replace it b Check if the connector is ...

Page 72: ...aper jam was detected in the fuser unit area Troubleshooting method 1 Open the top cover Remove the jammed paper 2 Turn the machine off 3 Turn the machine on while pushing the print screen button wireless model WPS button Wait for rebooting the machine 4 21 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 73: ...s operated properly If it is defective replace the SMPS HVPS board Error Code S6 3123 Error message This IP address conflicts with that of other system Check it Symptom Network has some problem IP address conflicts with that of other system Communication error There is no response when checking the ping test Troubleshooting method Change the machine s IP address Execute the Samsung Easy Printer Ma...

Page 74: ...oubleshooting method 1 Turn the machine off Re install the fuser unit Then turn the machine on Is the error message is disappeared 2 If the problem persists turn the machine off and remove the fuser unit a Check if the fuser connector is connected properly b Check if the input voltage is normal c Check if the thermistor is twisted or contaminated 3 After confirming continuity in the fuser connecto...

Page 75: ...oubleshooting method 1 Check if the LSU harness on the main board is connected properly picture 1 2 If it is OK check that the LSU harness on LSU board is connected properly picture 2 3 3 Check if the LSU harness is defective picture 4 5 4 If the problem persists replace the LSU 5 If the problem persists after replacing LSU replace the main board Copyright 1995 2013 SAMSUNG All rights reserved 4 2...

Page 76: ...e the transfer roller 2 Vertical White Line Description White vertical voids occurs in the printed image Check and cause Solution Foreign matter stucks onto the window of internal lenses of LSU mirror Clean the LSU window with recommended cleaner IPA Clean the window with a clean cotton swab The life of the toner cartridge has been expired Replace the toner cartridge Some foreign substances are on...

Page 77: ...lution If dark or blurry black spots occur periodically the rollers in the toner cartridge may be contaminated with foreign matte or paper particles Charge roller 26 7 mm interval OPC drum 62 9 mm interval Clean each voltage terminal of the Charge Magnetic toner cartridge and Transfer roller remove the toner particles and paper particles If faded areas or voids occur in a black image at intervals ...

Page 78: ...taminated terminal The output from the HVPS is abnormal Replace the HVPS board 6 Dark or Black page Description The printed image is dark or black Check and cause Solution Check if the high voltage terminal is contaminated Clean the high voltage terminal The charging roller is defective Replace the toner cartridge The output from the HVPS is abnormal Replace the HVPS board 4 27 Copyright 1995 2013...

Page 79: ...ransfer roller Assy has any wrong part 3 Replace the transfer roller Assy The toner level is not even on the toner cartridge roller due to the bad doctor blade Replace the toner cartridge 8 Background Description Light dark background appears in whole area of the printing Check and cause Solution Does recycle paper be used Use the proper papers The life of the toner cartridge has been expired Repl...

Page 80: ...gh voltage terminals The life of the toner cartridge has been expired Replace the toner cartridge The life of the transfer roller has been expired Replace the transfer roller 10 Stains on back of page Description The back of the page is stained Check and cause Solution Transfer roller is contaminated Replace the transfer roller 4 29 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 81: ...e it 12 Partial image void Description The partial void occurs in the printed page Check and cause Solution The printer is not installed on flat ground Install the printer on flat ground Print 10 sample pages for test The developer circulation in the toner cartridge is bad 1 Shake the toner cartridge 2 3 times from right to left Reinstall the toner cartridge Print 10 sample pages for test 2 If the...

Page 82: ...ecessary Pick up roller is worn out or contaminated Clean or replace the pick up roller 2 No Power Description When system power is turned on LED and LCD on the operator panel do not come on Check and cause Solution The connection between main board and OPE board is bad Reconnect or replace the harness HVPS SMPS output is abnormal Replace the HVPS SMPS board 4 31 Copyright 1995 2013 SAMSUNG All ri...

Page 83: ... º º µ µ µ µ k k ª ª ª ª v v w w s su u w w 16P 4P w w s su u 3P TOP Cover Micro Switch 3 3V 24V 24VS 3 3V 24V FUSER Control Relay Control HVPS Control y y y y 4P 3 3V_COVER 11P SPI I2C 5P 2P SPI 9P ª ª ª ª r r y y v v u u x x u u x x t t v v u u u u v v u u y y x x v v s sw w t t v v s sz z t t x x s sx x t t z z y y v v v v 5V 24V t t 3 3V_COVER OPEN 24VS r r Copyright 1995 2013 SAMSUNG All righ...

Page 84: ...y y z z v v w w x x y y z z ª ª ª ª ª ª ª ª x x s s x x x x s s x x v v w w x x y y z z z z w w z z y y x x w w v v µ µ º º w w y y v v w w w w x x s s x x v v v v v v v v v v s sz z v v w w x x y y ª ª µ µ ª ª t t x x s sx x x x s sx x º º µ µ µ µ º º ª ª p p w w y y p p w w y y p p w w y y w w y y p p x x s sx x x x s sx x y y k k t t ª ª t t º º ª ª p p w w y y p p w w y y p p w w y y w w y y p...

Page 85: ...e and easy troubleshooting as described in this service manual DVM Digital Volt Meter Standard Indicates more than 3 digits Cleaning Equipments Standard An IPA Isopropyl Alcohol dry wipe tissue or a gentle neutral detergent and lint free cloth Driver Standard type type M3 long M3 short M2 long M2 short Vacuum Cleaner Tweezers Standard For general home use small type Spring Hook Standard For genera...

Page 86: ...ting systems running on them The BOOTP servers assign the IP address from a pool of addresses to each client BOOTP enables diskless workstation computers to obtain an IP address prior to loading any advanced operating system CCD Charge Coupled Device CCD is a hardware which enables the scan job CCD Locking mechanism is also used to hold the CCD module to prevent any damage when you move the machin...

Page 87: ...f external behavior which is in contrast to simulation which concerns an abstract model of the system being simulated often considering its internal state Ethernet Ethernet is a frame based computer networking technology for local area networks LANs It defines wiring and signaling for the physical layer and frame formats and protocols for the media access control MAC data link layer of the OSI mod...

Page 88: ...t produces world wide industrial and commercial standards ITU T The International Telecommunication Union is an international organization established to standardize and regulate international radio and telecommunications Its main tasks include standardization allocation of the radio spectrum and organizing interconnection arrangements between different countries to allow international phone calls...

Page 89: ...tained functional layers The layers are from top to bottom Application Presentation Session Transport Network Data Link and Physical PABX A private automatic branch exchange PABX is an automatic telephone switching system within a private enterprise PCL Printer Command Language PCL is a Page Description Language PDL developed by HP as a printer protocol and has become an industry standard Original...

Page 90: ...ontains toner Toner is a powder used in laser printers and photocopiers which forms the text and images on the printed paper Toner can be fused by a combination of heat pressure from the fuser causing it to bind to the fibers in the paper TWAIN An industry standard for scanners and software By using a TWAINcompliant scanner with a TWAIN compliant program a scan can be initiated from within the pro...

Page 91: ...en a wireless client and the associated WAP for more advanced security WPS The Wi Fi Protected Setup WPS is a standard for establishing a wireless home network If your wireless access point supports WPS you can configure the wireless network connection easily without a computer XPS XML Paper Specification XPS is a specification for a Page Description Language PDL and a new document format which ha...

Page 92: ...ference Information 6 3 The Sample Pattern for the Test The life of the toner cartridge and the printing speed are measured using the pattern shown below 6 8 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 93: ...tilated and away from direct sunlight or sources of heat cold and humidity Do not set the machine close to the edge of your desk or table Clearance space Front 326 mm enough space so that the paper tray can be removed Back 100 mm enough space for ventilation Right 100 mm enough space for ventilation Left 100 mm enough space for ventilation Copyright 1995 2013 SAMSUNG All rights reserved 6 9 ...

Page 94: ...na Japan https gspn2 samsungcsportal com N America S America https gspn3 samsungcsportal com This Service Manual is a property of Samsung Electronics Co Ltd Any unauthorized use of Manual can be punished under applicable International and or domestic law 2013 Samsung Electronics Co Ltd All rights reserved Printed in Korea ...

Page 95: ... SNA 1 3 1 3 JC63 04328A COVER INNER SL M2020 HIPS SPLIT GRAY SA 1 3 2 3 JC63 04327A COVER CASSETTE M2020 ABS PC SPLIT GRAY SA 1 4 1 JC93 00866A FRAME SL M2022W SEE SNA 1 5 2 JC63 04343A COVER REAR SL M2020 HIPS SPLIT GRAY SHG8 SA 1 6 2 JC63 03183A SHEET INSULATOR MAIN ML 2160 PC 0 254 91 SNA 1 7 1 JC92 02685A PBA MAIN M2022 SEC 4L MAIN PBA 90X76 75m SA 1 8 2 JC95 01876A COVER RIGHT SL M2022W SEE ...

Page 96: ... 2 2 L9472 JC63 02629A SHEET STACKING ML 1660 PET 0 188 BLACK SNA 2 3 2 JC61 06056A STACKER MAIN SL M2020 ABS HF 0660I SPLIT SA 1 4 2 JC61 06059A STACKER SUB SL M2020 ABS HF 0660I SPLIT SA 1 5 2 JC61 04453A HOLDER SHAFT ML 2160 POM NATURAL F20 02 SNA 1 6 2 JC63 04325B COVER OPEN SL M2022 ABS SPLIT BROWN BLAC SA 1 7 2 JC63 04326A COVER OPEN DUMMY M2020 HIPS SPLIT GRAY SA 1 2 Copyright 1995 2013 SAM...

Page 97: ...tion Specification SNA Qty 8 2 JC63 04324B COVER TOP SL M2022 ABS SPLIT BROWN BLACK SA 1 9 2 JC64 00914A KEY PRINT SCREEN SL M2020 ABS SPLIT BROW SNA 1 10 2 JC92 02690A PBA OPE M2022W SEC FR1 16 Array 74X24mm SA 1 Copyright 1995 2013 SAMSUNG All rights reserved 3 ...

Page 98: ...2 JC93 00524A FRAME FEED IDLE ML 2160 SEC SA 1 5 2 JC93 00514A FRAME PATH ML 2160 SEC SA 1 6 2 L9509 JC66 02709A ROLLER TRANSFER Bluejay 12 5 mm NBR EC SA 1 7 2 JC91 01077A FUSER ML 2160 SEC 220V SA 1 8 2 JC63 03178A COVER LSU ML 2160 HIPS 1 5 285 7 146 1 F SA 1 9 2 JC93 00518A FRAME MAIN RIGHT ML 2160 SEC SNA 1 10 2 JC63 03182A SHEET INSULATOR HVPS ML 2160 PC 0 254 64 SNA 1 11 2 JC93 00402A FRAME...

Page 99: ...vl Loc Material Code Description Specification SNA Qty 12 3 JC98 02555A ETC SMPS HVPS V2 ML 2160 Bluejay V2 SMPS SA 1 13 2 L9426 JC61 03775A GUIDE INPUT ML 1660 PET GF 218 GF30 BLA SNA 1 Copyright 1995 2013 SAMSUNG All rights reserved 5 ...

Page 100: ...8 JC66 02583A GEAR EXIT DRV ML 1660 POM 0 8 0 8 z24 z1 SNA 1 4 3 JC66 03058A GEAR EXIT ML 2160 POM m0 8 z15 BLK SPUR SNA 1 5 3 L9432 JC61 03782A BUSH SHAFT_EXIT ML 1660 POM 5 9 1 WHITE SNA 2 6 3 L9380 6107 002664 SPRING ES SWP B PI0 85 L24 4 OD7 0 14 25 SNA 2 7 3 JC91 01073A FUSER UPPER ML 2160 SEC 220V SNA 1 7 1 4 L9442 JC61 03968A STOPPER GEAR_FUSER ML 1660 Rhodia 2413GW SNA 1 7 2 4 JC66 03083A ...

Page 101: ...14 4 JC63 03239A COVER LAMP R ML 2160 PET GF30 1 6 SNA 1 8 3 JC91 01070A FUSER EXIT ROLLER ML 2160 SEC SA 1 8 1 5 JC66 03082A SHAFT EXIT F DOWN ML 2160 PET GF 254 75 SNA 1 8 2 5 E4156 JC73 40915B RMO RUBBER EXIT_DUP ML 2150 SC 4 8 3 4 R0128 JC66 00934A ROLLER ROLLER M_EXIT FR ML 1610 PTFE SA 4 8 4 4 L9431 JC61 03781A HOLDER EXIT F DOWN ML 1660 PC BLACK HN 1 SNA 4 8 5 4 L9513 JC66 02742A ROLLER EXI...

Page 102: ...F SA 1 4 4 JC66 03050A ACTUATOR WIDTH ML 2160 ABS 2 1 49 77 34 SNA 1 5 4 G1591 6107 001164 SPRING TS SUS PI0 15 D3 95 ID3 8 OD4 1 SA 1 6 3 JC66 02598B ROLLER FEED ML 2160 EPDM CFRP 5 SA 1 7 3 E9623 JC61 00604A PLATE P SAW ML 1400 SUS304 0 15 15 1 216 SNA 1 8 3 L9470 JC63 02625A GROUND SAW ML 1660 SUS304 0 2 36 4 18 5 SNA 1 9 3 JC63 03181A GROUND THV ML 2160 SUS304 0 2 29 95 44 9 SNA 1 10 3 JC61 04...

Page 103: ...0Ohm SA 1 13 3 JC66 03061A GEAR FEED ML 2160 POM m0 8 z23 BLACK SA 1 14 3 L9428 JC61 03777A BUSH TR L ML 1660 POM SA 1 15 3 G1432 JC61 70940A SPRING ETC TR 12 ML 5500 0 5 5 13 SUS30 SA 2 16 3 L9427 JC61 03776A BUSH TR R ML 1660 POM Black SA 1 17 3 JC93 00522A FRAME HOLDER PAD ML 2160 SEC SA 1 Copyright 1995 2013 SAMSUNG All rights reserved 9 ...

Page 104: ... FEED DRV ML 2160 POM m0 8 z43 NATUR SNA 1 3 3 JC66 03054A GEAR RDCN OPC ML 2160 POM m0 5 m0 5 z78 SNA 1 4 3 JC66 04206A GEAR OPC DRV OUT M2022 POM 0 7 26 BLACK SNA 1 5 3 JC66 03059A GEAR RDCN FEED ML 2160 POM m0 5 m0 8 z57 SNA 1 6 3 JC66 04021A GEAR OPC DRV IN ML 2160 POM 0 5 83 NATUR SNA 1 7 3 JC66 04051A GEAR FUSER DRV OUT SL M2022 POM 0 8 31 B SNA 1 8 3 JC66 03056A GEAR RDCN FUSER ML 2160 POM ...

Page 105: ...st No Lvl Loc Material Code Description Specification SNA Qty 9 3 JC66 03053A GEAR RDCN A ML 2160 POM m0 4 m0 5 z139 z SA 1 10 3 JC93 00530A DRIVE MOTOR STEP ML 2160 SEC XAA SA 1 Copyright 1995 2013 SAMSUNG All rights reserved 11 ...

Page 106: ...INAL CRUM ML 2160 SUS304WPB 0 55 SA 4 3 3 L9376 6107 002625 SPRING TS SWP B PI1 1 D7 5 ID6 4 OD8 6 2 SNA 1 4 3 JC63 03180A GROUND OPC ML 2160 SUS301 CSP 3 4H 0 2 3 SNA 1 5 3 F8258 6044 000001 RING CS ID2 8 OD8 T0 25 BLACK SK 5 SNA 1 6 3 L5476 6002 000308 SCREW TAPTYPE PH B M2 6 L6 ZPC WHT SNA 4 7 3 JC63 03176A COVER CRUM ML 2160 ABS 1 8 28 4 45 6 Bla SNA 1 8 3 JC61 04431A GUIDE DEVE RAIL R ML 2160...

Page 107: ...00550A PAD RUBBER FRICTION ML 2160 EPDM 80 0 8 SA 1 1 4 3 JC61 04445A PLATE BOTTOM ML 2160 HIPS 2 3 265 9 BLAC SNA 1 1 5 3 C3690 JG66 40003A GEAR PINION SF4000 POM 1 Z16 WHT SA 1 1 6 3 JC66 03438A DAMPER SPONGE ML 2160 SPONGE 5t 9x9 SHL SNA 1 2 2 JC93 00519A FRAME MAIN MIDDLE ML 2160 SEC SNA 1 2 1 3 JC61 04434A BRACKET LSU ML 2160 SECC T0 8 266 1 74 6 SNA 1 2 2 3 JC63 03179A COVER MOTOR ML 2160 AB...

Page 108: ...160 HIPS 2 3 132 2 HIPS SNA 1 5 3 JC66 03063A LATCH L ML 2160 POM 11 6 48 9 20 4 SNA 1 6 3 JC61 04452A STOPPER PAPER ML 2160 POM 6 3 34 5 F25 0 SNA 2 7 3 JC93 00525A FRAME PICK UP ML 2160 SEC SA 1 7 1 4 JC61 04440A HOUSING PICKUP ML 2160 ABS 2 HF0660i SNA 1 7 2 4 JC66 03067A SHAFT PICKUP ML 2160 PC 92 5 9 MOLD SNA 1 7 3 4 I7270 JC61 02260A HOLDER SHAFT CLX 6200FX POM SNA 1 7 4 4 G0795 JC61 02807A ...

Page 109: ...255 WASHER PLAIN POLYSIDER CUTTING ID5 OD9 T SA 2 7 12 4 F0104 JB72 00819A BUSH SCX 1110F POM NTR SA 3 7 13 4 G0794 JC61 02503A SLEEVE ADF CLX 3170FN 5 39 4 10 BLK SNA 1 7 14 4 6107 003105 SPRING ES SUS 0 3 15 3 9 4 48 20 25 RIGH SNA 1 7 15 4 C3485 JC66 01918A GEAR IDLE PICK UP CLX 3170FN POM 0 5 20 SNA 2 7 16 4 C3370 JC66 01755A GEAR FEED IDLE D CLX 6200FX POM M0 5 Z23 SA 1 7 17 4 F8981 JC66 0191...

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