Samsung Xpress C48x series, User Manual

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4. Troubleshooting
Understanding display messages
Messages appear on the control panel display to indicate the machine’s status
or errors. Refer to the tables below to understand the messages’ and their
meaning, and correct the problem, if necessary.
• This function is not supported for the devices which has a control panel
display. You can resolve the error with the guideline from the computer’s
Printing Status window (see "Using Samsung Printer Status" on page
271).
• If a message is not in the table, reboot the power and try the printing job
again. If the problem persists, call a service representative.
• When you call for service, provide the service representative with the
contents of display message.
• Some messages may not appear on the display depending on the
options or models.
• [error number] indicates the error number.
• [tray type] indicates the tray number.
• [media type] indicates the media type.
• [media size] indicates the media size.
• [color] indicates the color of toner.
5
Paper Jam-related messages
Message Meaning Suggested solutions
Document jam.
Remove jam
The loaded original
document has jammed in
the document feeder. Clear the jam (see "Original
paper jam" on page 112).
Paper Jam
inside machine
Paper has jammed inside the
machine. Clear the jam (see "Inside the
machine" on page 110).
Paper Jam in tray Paper has jammed in the
paper tray. Clear the jam (see "Clearing
paper jams" on page 108).
Paper Jam
in exit area
Paper has jammed in the exit
area. Clear the jam (see "Original
paper jam in exit area of
scanner" on page 114).
Paper Empty in
tray There is no paper in tray. Load paper in tray (see
"Loading paper in the tray"
on page 42).