Samsung XA060J, User Manual

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11. Appendix
11.1 Responsibility for the Pay Service(Cost to Customers)
When the service is requested, in spite of in warranty, we may charge
you for a visit from a service technician in the following cases.
Not a product defect
Cleaning of the product, Adjustment, Explanation, Re-installation and etc.
If a service technician gives instructions on how to use product or simply adjusts option
without disassembling product.
If a defect is caused by external environmental factors(Internet, Antenna, wired signal,
etc)
If a product is re-installed or devices are connected additionally after installing the
purchased product for the first time.
If a product is re-installed to move to a different spot or to move to a different house.
If customer requests instructions on how to use because of another company`s product.
If customer requests instructions on how to use the network or another company`s
program.
If customer requests software installation and setup for the product.
If a service technician removes/cleans dusts or foreign materials inside of the product.
If customer requests an installation additionally after purchasing a product through home
shopping or online.
A product damage cased by customer`s fault
Product damage caused by customer`s mishandling or wrong repair.
If a product damage is caused by:
External impact or drop.
Use of supplier or separately sold product unspecified by Samsung.
Repair from a person besides an engineer of outsourcing service company or partner of
Samsung Electronics Co.Ltd.
Remodeling or repairing the product by customer.
Using it with incorrect voltage or non-authorized electrical connections.
Not following the
“
cautions
”
in User manual.
Others
If product fails by natural disaster.(lighting, fire, earthquake, flood damage, etc)
If consumable components are used up.(Battery, Toner, Fluorescent lights, Head, Vibrator,
Lamp, Filter, Ribbon, etc)
-If customer requests a service in case the product has no defect,
service fee may be charged. So please read User Manual first.