Fast Track Troubleshooting
Model: WF56H9100
Publication #Dr WF56H9100 Production Date 6/16/14
SM UPDATED 11/05/2014
IMPORTANT SAFETY NOTICE
–
“For Technicians Only”
This service data sheet is
intended for use by persons having electrical, electronic, and mechanical experience and knowledge
at a level generally considered acceptable in the appliance repair trade. Any attempt to repair a
major appliance may result in personal injury and property damage. The manufacturer or seller
cannot be responsible, nor assume any liability for injury or damage of any kind arising from the use
of this data sheet.
Bulletins:
Support Information:
HELP: 1-888-751-4086 (Tech Sup. – ASC/SSD) - 1-866-894-0637 (Tech Sup. - FE/ME)
GSPN:
http://gspn3.samsungcsportal.com/main.jsp
PLUS ONE:
http://my.plus1solutions.net/clientPortals/samsung
SERVICE MODE
:
WITH POWER
ON
-
PRESS:
Soil Level + Delay End
TEST
FUNCTION
PRESS To Enter or Exit
1
Cycle Count
Temp
2
Version
SOIL Level
3
Board Input Test
(Move Jog dial to check LED)
(See Chart at bottom)
Delay End
4
DIAGNOSTIC ERROR CODE CHECK
(See Below)
SPIN -
Turn dial either clockwise (c.w) or
counter c.w.
5
SPIN TEST ( RPM) (
ref: NB***)
Delay End+
Temp
for 3sec.
(
To Pause: press
-
START/PAUSE
)
QUICK TEST MODE:
WITH POWER
OFF -
PRESS:
Spin + Soil + POWER
NB*** Spin Test will NOT test Hall Sensor in this mode.
NOTE: ALWAYS remember to offset counter weight when spin testing an empty machine
FACT: It is NORMAL for this unit to be unbalanced until 350-400 RPM.
•
Activate the
SERVICE MODE
first (ref: above).
•
Press the
SPIN
key to start
DIAGNOSTIC CODE
check mode.
“d”
will start flashing.
•
To cycle through the diagnostic codes (d1, d2, d3,
etc.), turn the rotary cycle selector (knob) either
clockwise or counter clockwise.
•
When turning the rotary selector key (knob) in one
direction, it shows diagnostic codes from the latest
(d1).
•
Now when turning the knob in the opposite
direction it shows the diagnostic codes in the
reverse order. E.g. When it stops at “d5” and then
turn backwards, it shows from “d4” to “d”. (Refer
to Diag. Code interpretation).
Service mode Option 4:
DIAGNOSTIC ERROR CODE CHECK
Use the Board input test under service mode to test water temp,
during normal wash operation.
Service mode Option 3:
Board Input Test Chart
TEST
FUNCTION
PRESS to Enter or Exit
1
Water Valve Test
TEMP
**Door Lock Must be Activated 1
st
before running Component **
2
Door Lock
Spin
3
Heater
Super Speed
4
Drain Pump / Bubble Pump
Soil Level
5
EEPROM MEMORY CLEAR
When you Enter Quick Test Mode
Memory will be clear