Fast Track Troubleshooting
Model: WF337AA*/XAA
Publication # nwWF337 Revision Date 06/17/2013
Quick Test Mode
To enter press Spin,
Silver Care, & Power
simultaneously with the power off.
1. All LED’s light up and the washer beeps as it
enters the Quick Test Mode.
2. The unit displays the software version for a
second then clears the EEprom.
3. After the displaying the software version, LCD
will display Model information. If EEEE is displayed
the PCB ass’y is defective.
4. When the version is displayed. Press the follow-
ing keys to test the various components
Press
Temp Key
to cycle through the Water Valves in
this order: Pre Cold, Cold Main, Bleach, Cold Main &
Bleach for Fabric Softener, Hot, then off.
Press
Spin Key
to test Motor circuit.
Press
Soil Key
to test Drain Pump
Press
Silver Care
to test door lock - unlock circuit
Service Mode:
This mode allows more detailed operation tests and trouble-
shooting, to enter press
Signal & Extra Rinse
simultaneously with the power on.
While in Service Mode the following tests can be performed:
Quick Spin Test =
Delay Start & Silver Care: This
accelerates the drum motor from 0 to maximum RPM over a
few minutes.
Note: Stay with the washer during this test, out
of balance detection may be bypassed.
Press the Start/Pause
button during the test to hold its spinning speed for 10 minutes
before going back to Quick Spin Test Mode.
Cycle Count =
Press the
Signal
button to see how many times
the unit was used
Soft Ware # =
Press the
Soil
button to see the software version
information
Fast Time Down =
Press the
Temp
button to advance to the
next cycle
Fault Code Test =
Press the
Silver Care
button to view the
stored fault codes – then turn Dial to view error codes (Push
Start/Pause while the code is displayed to view the number of
cycles since the error occurred)
Peripheral (Main PCB) input Tests
1.
Extra Wash. Then turn the Dial
so that the
Normal LED
is
turned on. Next, press the Start/Pause Key. The Water Tem-
perature will be displayed in Fahrenheit.
2.
Extra Wash. Then turn the Dial
so that the
Whites LED
is
turned on. Next, press the Start/Pause Key. The door status will
be displayed (OP if open, CL if closed).
3.
Extra Wash. Then turn the Dial
so that the
Perm Press LED
is turned on. Next, press the Start/Pause Key. The door lock
Switch status will be displayed (UL if unlocked, Lo if locked).
4.
Extra Wash. Then turn the Dial
so that the
Sanitize LED
is turned on. Next, press the Start/Pause Key it will display the
Ag Kit Status in 3 seconds: “- -” if AG kit is operated properly.
“7E” if AG kit is out of order (check wire harness & PCB)
5. Water Frequency/Water Sensor Testing Select a cycle &
start the washer, enter Service Mode & press Extra Wash.
Turn the Dial
so that the
Quick Wash LED
is turned on. Next,
press the Start/Pause Key. The Water Frequency will be dis-
played. The frequency will change as the unit fills.
IMPORTANT SAFETY NOTICE
–
“For Technicians Only”
This service data sheet is
intended for use by persons having electrical, electronic, and mechanical experience
and knowledge at a level generally considered acceptable in the appliance repair trade.
Any attempt to repair a major appliance may result in personal injury and property
damage. The manufacturer or seller cannot be responsible, nor assume any liability for
injury or damage of any kind arising from the use of this data sheet.
Selecting Language
1. The “Select the Language” message appears.
2. Turn the Dial to select language
3.
Press Signal button to select
EEPROM Clear Check
Power off, Press Delay Start, Signal and Power Key at
the same time. Good = Good Fail = FAiL
All memory will be cleared, including Fault Codes
This should be done when a new Main PCB is
installed
SUPPORT INFORMATION
Training — Plus One
http://my.plus1solutions.net/clientPortals/samsung/
Help — GSPN
http://service.samsungportal.com/
Samsung Product Support TV
http://support-us.samsung.com/spstv/howto.jsp
Customer information videos and chat programs. Programs for Fridges, Laundry, Ranges & D/W
Bulletin:
There is a part Change
on the Water Hose Ass’y
Summary of Contents for WF337AA XAA Series
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