Samsung WE VoIP User Manual Download

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WE VoIP

User Manual

for V3.5.0.1

Summary of Contents for WE VoIP

Page 1: ...WE VoIP User Manual for V3 5 0 1 ...

Page 2: ...party in TRADEMARKS Product names mentioned in this manual may be trademarks and or registered trademarks of their respective companies This manual may be changed for product improvement standardization or other technical reasons without prior notice For further information on the updated manual or the contents contained in the manual please contact your Authorized Samsung Reseller 2013 SAMSUNG El...

Page 3: ... order to avoid personal injury or fatality Caution Provides information or instructions that you should follow in order to avoid a service failure or damage to your phone Note Indicates additional information for referrence Checks Provides the operator with checkpoints for stable system operation Symbols Caution Indication of a general caution Restriction Indication for prohibiting an action for ...

Page 4: ...LATION 8 Preparations before Installation 8 Hardware Environment 8 Checklist 8 Installation 9 Initial Settings 11 Update 13 WHAT TO KNOW IN ADVANCE 14 About Internal and External Calls 14 Internal Intercom Call 14 External Outside Call 15 Notification Icons 16 Registration Status Notification 16 Call Status Notification 16 WE VoIP CALL FUNCTIONS 17 ...

Page 5: ...Voice mail Only SCME 24 In Call Functions 25 Bluetooth 26 Add Call SCME Only 27 To Mobile 28 Speaker 28 Mute 29 Hold 29 Record 30 Dial 30 Call Transfer 31 Recent Call Logs 32 Callback Only SCME 33 mVoIP Mobile VoIP 34 The use of mVoIP Service 34 WE WORK Interoperability 36 SCME Only 36 Premium CID Caller ID 36 Context CID 36 SETTINGS 37 User Settings 37 Administrator Settings 40 ...

Page 6: ...4_ SAMSUNG Electronics Co Ltd Add and Edit Profile Screen 41 ...

Page 7: ...less LANs With WE VoIP you can make or answer a VoIP call using the default dialer of your smartphone Key Features of WE VoIP Call You can talk with others on VoIP calls Call Transfer You can transfer a call to a different phone Do Not Disturb You can turn the Do not disturb function on to have all incoming calls automatically rejected Speaker You can talk through the speaker on your smartphone du...

Page 8: ...job position title and picture as well Making a Call from Contacts of Your Smartphone You can make a call to a contact s phone number simply by tapping the number in Contacts on your smartphone Integrated Call Logs You can view WE VoIP call logs in the default call logs application of your smartphone Using Default Dialer You can make a WE VoIP call using the default phone application of your smart...

Page 9: ...there is an incoming WE VoIP call instead of answering it you can ask the caller to hold on for a while or call back later Mobile VoIP Option If you are outside a Wi Fi coverage area WE VoIP uses the LTE network for an internal or external call This function may not be offered depend on service provider HD Voice Option WE VoIP supports HD Voice With HD Voice callers can enjoy high quality voice ca...

Page 10: ...solution 480 800 or greater Supported devices Galaxy S2 S2 HD LTE S3 Note Note2 S4 Other devices may not support all functions properly Checklist Before installing WE VoIP you need to check the followings with your network administrator Access Point AP information for wireless LAN connection Before installing WE VoIP you should also update your smartphone to the latest firmware If you are not usin...

Page 11: ...If it is not in the list please select See more button When you select WE VoIP icon you can see that screen like the picture on the right The screen shown may vary depending on supported version or locale Installation Program Installation Installation program distribution policy may vary from a company workplace to another For more information contact your system administrator If the program is su...

Page 12: ...ccept App permissions it will be downloaded then installed The file size is around 3MB if the device is not connected to Wi Fi can charge extra data fee After the installation you can see We VoIP icon in the menu Select the icon make run WE VoIP ...

Page 13: ... you must first configure the wireless network environment of your smartphone For more detailed information about wireless network settings for your smartphone refer to the user manual that came with your smartphone 2 After running the WE VoIP application select Provision Server IP Provision Profile Server Your mobile phone number is automatically entered if a USIM is inserted in your mobile phone...

Page 14: ...rator 4 When the profile is successfully connected the icon indicating successful registration appears at the top of the screen If the registration fails the failure icon appears and the reason for the failure is shown on the panel screen Administrator Settings If automatic setup is not processed over the provision server you must complete the configuration by entering settings manually in Adminis...

Page 15: ... An alert popup appears when the program needs to be updated Tap the OK button to start the update then google store page is appeared and you can download from it This function may not be offered depend on service provider s policy ...

Page 16: ... ADVANCE About Internal and External Calls Internal Intercom Call An internal call refers that you use WE VoIP connected to the company s PBX system to make receive a call to from another WE VoIP or desk phone user within the company PBX System AP ...

Page 17: ... external call refers that you use WE VoIP or desk phone connected to a telephone exchange to make receive a call to from a person outside the company for example a call to from home or a mobile phone PBX System AP Outside Inside Extension Trunk Line ...

Page 18: ...n to view details of the notification icons Registration Status Notification The following icons are provided indicating the registration status for WE VoIP Registration successful Registration trying Registration failed Reason for registration failure is shown on the panel screen Call Status Notification The icons indicating the call status for WE VoIP are provided as follows ...

Page 19: ...for the default phone application of your smartphone Therefore the actual dialer screen may vary depending on your phone model or the application used No Name Function Number you use to make an outgoing call Displays the number used for an outgoing call through the number character entry buttons Recent call logs and contacts Displays the recent call logs Tap the Contacts button to open the Contact...

Page 20: ... to the user manual of your smartphone No Name Function Delete one character button Deletes the last character of the entered numbers each time you tap this button Call button Makes a call to the entered number Video call button Makes a video call from the smartphone to the entered number WE VoIP does not support video calls ...

Page 21: ... network or to make a WE VoIP call through the internal PBX for an outgoing call If you are not logged into WE VoIP all outgoing calls are automatically sent through the 3G network Dialing an Extension Number This is the function to dial an extension number 1 Enter the extension number of a contact you want to call and tap the button Or select a phone number from the call logs 2 On the outgoing ca...

Page 22: ...20_ SAMSUNG Electronics Co Ltd 3 The outgoing call screen appears with the callee s information and you hear a ringback tone 4 Start the conversation when the other party answers the phone ...

Page 23: ...r including a mobile phone number 1 Enter the phone number you want to make a call and tap the button Or select a phone number from the call logs 2 Select WE VoIP as the outgoing call type to use WE VoIP 3 The outgoing call screen appears with the callee s information and you hear a ringback tone ...

Page 24: ...22_ SAMSUNG Electronics Co Ltd 4 Start the conversation when the other party answers the phone ...

Page 25: ...en appears and your phone rings 2 To answer the call tap the receiver icon in the circle at the center of the screen and drag it to the green icon on the right To reject the call drag the receiver icon to the red icon on the left WE VoIP Calls Identification When the incoming call is coming through your company s internal PBX the Samsung Wireless Enterprise logo appears in the top left of the scre...

Page 26: ... right This function is offered only on SCME Later Only SCME The Later function plays the voice announcement saying I will call you back later to the caller and rejects the call Also the callee s phone number appears in the callback request list of the WE Work client program To use the Later function tap the receiver icon in the circle at the center and drag it to the orange icon at the bottom lef...

Page 27: ...r phone function so that you can talk while keeping the phone away from your face Mute Mutes your voice so that your voice is not heard by the other party while in a call or unmutes Hold Hold or resume a call Record Records the conversation over the phone Recordings can be played with a music player application or on a PC by connecting the phone to the PC using a removable disk Dial Shows or hides...

Page 28: ...a call the Bluetooth button is activated as illustrated below Tap the Bluetooth button while in a call to toggle between the phone speaker mic and the Bluetooth headset If you want to pair a Bluetooth device while in a call tap the Bluetooth button to go to the Bluetooth pairing screen After searching for a Bluetooth device and pairing it on the Bluetooth pairing screen you can use the Bluetooth h...

Page 29: ...one number to add to the current call and tap the Call button 2 The conference call starts when the callee of the phone number entered answers the call When one of three participants in the conference call ends the call the remaining two are returned to a normal phone call again The conference call function may not be supported depending on PBX type This function is supported in PBX SCME 3 2 4 and...

Page 30: ... a 3G LTE service The Switch to Mobile function may not be available depending on the PBX settings The location of the Switch to Mobile menu may vary depending on application version On some installation versions this function is activated by tapping Menu To Mobile during a call Speaker This function allows you to turn the phone speaker on so that you can continue phone calls with the smartphone p...

Page 31: ...ll the button turns to on and your voice is not heard by the other party Tap the button again to unmute Hold This function allows you to put an incoming call on hold and let the caller wait for a moment and then resume the call when convenient When you click the Hold button during a call the button turns to on and the current call is put on hold Tap the button again to resume the call ...

Page 32: ...the Record button during a call the Rec icon appears at the top and the recording starts Tap the Stop button or end the call to stop recording Dial When you need to use the dial buttons to access your voicemail or while in a call for a public service you can press dial buttons to send DTMF Tap the Hide button to return to the in call screen ...

Page 33: ...er the call 3 Tap the Call Transfer button to attempt to transfer the call to the number entered Tap the Cancel Transfer button to cancel the call transfer and continue talking to the other party in the call 4 When the other party of the number entered receives the call the call is connected to the number Then you are disconnected from the call Putting Call On Hold If you attempt to transfer a cal...

Page 34: ...ult call logs application on your smartphone An WE VoIP call is indicated with the icon on the Logs list Tap the receiver icon on the right of a call entry to dial the number Recent Call Logs Screen The screen shown may vary depending on application and version of your smartphone VoIP call icon ...

Page 35: ... like the picture on the right If you want to reserve callback select the button 2 When the callback is reserved you can hear the check sound like bell ringing Then you are disconnected from the call 3 When the callee get ready to call caller can receive call with the number of callee s When caller receive the call it makes a call to callee Callback Available time for callback may vary depending o...

Page 36: ...IP icon on main menu or widget menu for enabling mVoIP or HotSpot Service mVoIP service uses cellular network that is charged depends on data traffic You may see the warning message that notify of it see the next page figure after running WE VoIP on cellular network or public Wi Fi If you touch the Connect button and if the service is available on your company you can use VoIP services same as int...

Page 37: ...WE VoIP User Manual _35 ...

Page 38: ...on with the Samsung WE WORK server These functions are offered only on SCME Premium CID Caller ID The caller s department title and other information are shown on the incoming call screen Context CID The Context CID function is provided through interoperation with the WE WORK server The caller s to do list is shown on the screen ...

Page 39: ...settings options and how to use Settings Menu On some WE VoIP versions or on PBX type registered the administrator and user settings screen may be different from the illustrations provided in this manual User Settings On the application screen run WE VoIP to access the outgoing and incoming call settings required for using WE VoIP ...

Page 40: ... WE VoIP call Select Default Ringtone to use the same ringtone as the default ringtone of your smartphone WE VoIP ringtone options are the same as the 3G ringtone options of your smartphone If there is an incoming WE VoIP call when your smartphone is set to vibrate mode your phone will vibrate without playing any ringtone Mute when Flipping You can set to mute the ringtone and vibration by flippin...

Page 41: ...ile You can check for any changes in the profile and if any download the new profile from the server Menu Extension Number Setting You can customize Remote Dial settings This menu is accessible only when the Remote Dial function of the PBX is enabled Direct Inward System Access DISA Settings Choose to use DISA or 3G for an outgoing call when Remote Dial request fails You can also set the priority ...

Page 42: ...r No Name Function Profiles Name and usage status of the WE VoIP profile are displayed Select this menu to open the edit profile screen Register profile button This button registers the profile with the company s PBX and shows whether the profile is in use Tap the button to attempt registering the profile While the registration is being attempted the registration button of the profile is shown as ...

Page 43: ...ed Then tap the button on the left of the profiles list from the Administrator Settings screen to attempt the WE VoIP registration If the profile you are saving is the first profile its registration is automatically attempted when you save it Administrator Settings Each settings items are related to the profile downloaded from the SCME PBX Therefore even if you have manually configured the setting...

Page 44: ...tocol The default and recommended setting is UDP SIP Receive Port You can enter WE VoIP local port number for receiving SIP data of the PBX system Default 5080 SIP Public Server IP You can enter the SIP server public IP address of the PBX system SIP Public Domain You can enter the SIP public domain address of the PBX system SIP Public Server Port You can enter the SIP server public port number of ...

Page 45: ...l and their priorities Sound Properties Enable DV Diamond Voice Set whether to use DV filter of the WE VoIP application Swing Free Rx Enable DV for Rx reception Swing Free Tx Enable DV for Tx transmission CNG Comfortable Noise Generation Enable CNS TOS Type Of Service Set the TOS value Wi Fi Settings You can configure Wi Fi related settings SSID If you enter an SSID WE VoIP registration is attempt...

Page 46: ... Default 9011 Remote Dial Public Server Connection Type Select the public Remote Dial Connection Protocol Default TLS Remote Dial Detail Settings Set Remote Dial DISA Number Set a DISA number to which connection is attempted in case of Remote Dial failure MWI Message Waiting Indicator Enable the Message Waiting Indicator function for receiving new voice messages MWI Number Set a phone number to co...

Page 47: ...g function with MCS equipment This setting is for engineers only and is independent of the profile Four Digit Call You can set a WE VoIP call to be automatically made when you press the extension number 4 digit This setting is for engineers only and is independent of the profile Proximity Enable You can choose to enable the proximity function This setting is for engineers only and is independent o...

Page 48: ...Information in this document is proprietary to SAMSUNG Electronics Co Ltd No information contained here may be copied translated ...

Page 49: ...transcribed or duplicated by any form without the prior written consent of SAMSUNG Information in this document is subject to change without notice ...

Page 50: ...QUESTIONS OR COMMENTS Homepage Address www samsungnetwork com Document Center 3rd Floor Jeong bo tong sin dong 129 Samsung ro Yeongtong gu Suwon si Gyeonggi do Korea 443 742 ...

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