Samsung WA13M8700 Series User Manual Download

Page: 40 / 48

40 English

ouble

shoo

ting

Troubleshooting

Checkpoints

If you encounter a problem with the washing machine, first check the table below and try the
suggestions.

Problem

Action

Does not turn on.

•

Make sure you use rated power for the product.

•

Make sure the power cord is completely plugged in.

•

Check the fuse or reset the circuit breaker.

Does not start.

•

Make sure the door is closed.

•

Make sure the water taps are open.

•

Make sure to press or tap

START/PAUSE

to start the washing

machine.

•

Make sure Child Lock is not activated.

•

Before the washing machine starts to fill, it will make a series
of clicking noises to check the door lock and does a quick
drain.

•

Was the door opened during the spinning cycle? Close the
door, and press or tap

START/PAUSE

to resume.

•

The machine enters Standby or is in a soaking cycle. Please
wait.

•

Check the fuse or reset the circuit breaker.

Water is not supplied.

•

Make sure you press or tap

START/PAUSE

after selecting the

water supply.

•

Make sure the water taps are open.

•

Is the filter net at the water supply hose connector clogged?
Clean the filter net by brushing with a toothbrush.

•

Is the water supply cut off? If the water supply is cut off, close
the tap and power off.

•

Straighten the water supply hoses.

•

Open and close the door, then press or tap

START/PAUSE

•

If the water pressure is low, it takes longer to start washing.

•

If the water level is not as high as necessary or lower than
expected, use the level selector to adjust the water level.

After a cycle,
detergent remains
in the automatic
dispenser.

•

Make sure the washing machine is running with sufficient
water pressure.

•

Make sure the detergent drawer is properly inserted.

•

Remove and clean the detergent drawer, and then try again.

WA8700K(HEATER)_DC68-03520W-02_EN.indd 40

2018-05-15 5:43:38

Summary of Contents for WA13M8700 Series

Page 1: ...Washing Machine User manual WA13M8700 WA8700K HEATER _DC68 03520W 02_EN indd 1 2018 05 15 5 43 34 ...

Page 2: ... 12 Step by step installation 13 Before you start 21 Prewash Water Jet Built in sink 21 Detergent guidelines 22 Smart Check 24 Laundry guidelines 25 Operations 29 Control panel 29 Simple steps to start 30 Auto cycles 31 Special features 32 Maintenance 34 Cleaning 34 Troubleshooting 40 Checkpoints 40 Information codes 44 Specifications 47 Specification sheet 47 WA8700K HEATER _DC68 03520W 02_EN ind...

Page 3: ...ituations that may occur It is your responsibility to use common sense caution and care when installing maintaining and operating your washing machine Because the following operating instructions cover various models the characteristics of your washing machine may differ slightly from those described in this manual and not all warning signs may be applicable If you have any questions or concerns c...

Page 4: ...sensory or mental capabilities or lack of experience and knowledge unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety 2 For use in Europe This appliance can be used by children aged from 8 years and above and persons with reduced physical sensory or mental capabilities or lack of experience and knowledge if they have been...

Page 5: ...zard due to inadvertent resetting of the thermal cut out this appliance must not be supplied through an external switching device such as a timer or connected to a circuit that is regularly switched on and off by the utility 9 This appliance is intended to be used in household only and it is not intended to be used such as staff kitchen areas in shops offices and other working environments farm ho...

Page 6: ...sult in electric shock or fire Plug the power plug into the wall socket so that the cord is running towards the floor If you plug the power plug into the socket in the opposite direction the electric wires within the cable may be damaged and this may result in electric shock or fire This appliance must be properly grounded Do not ground the appliance to a gas pipe plastic water pipe or telephone l...

Page 7: ...WARNING If the appliance is flooded turn off the water power supplies immediately and contact your nearest service center Do not touch the power plug with wet hands Failure to do so may result in electric shock If the appliance generates a strange noise a burning smell or smoke unplug the power plug immediately and contact your nearest Samsung Customer Service Failure to do so may result in electr...

Page 8: ... product will not be covered by the standard warranty provided by Samsung and no responsibility can be attributed to Samsung for malfunctions or damages resulting from doing it Unplug the power plug when the appliance is not being used for long periods of time or during a thunder or lightning storm Failure to do so may result in electric shock or fire Do not put your hand into the spinning tub dur...

Page 9: ...buted to Samsung for malfunctions or damages resulting from such misuse Do not stand on the appliance or place objects such as laundry lighted candles lighted cigarettes dishes chemicals metal objects etc on the appliance This may result in electric shock fire problems with the product or injury Do not press the buttons using sharp objects such as pins knifes fingernails etc This may result in ele...

Page 10: ...revent accidents when doing laundry What s included Make sure all the parts are included in the product package If you have a problem with the washing machine or the parts contact a local Samsung customer center or the retailer MAX MAX 10 09 01 02 03 04 05 08 07 11 12 13 06 WA8700K HEATER _DC68 03520W 02_EN indd 10 2018 05 15 5 43 35 ...

Page 11: ... Detergent drawer 13 Power cord NOTE Availability of parts with an asterisk depends on your model Door Make sure to keep the door closed while the washing machine is operating Lint filter This collects lint that builds up from the laundry being washed Levelling feet Adjust the feet to level the washing machine on a flat floor WA8700K HEATER _DC68 03520W 02_EN indd 11 2018 05 15 5 43 35 ...

Page 12: ...chine on a solid flat floor without a platform or bricks Keep the washing machine at 10 cm from each adjacent wall Water supply Make sure water taps are easily accessible Turn off the taps when the washing machine is not in use Check for any leaks at the water hose fittings on a regular basis Drain Make sure the drain hose is not clogged We recommend a standpipe in height of 90 100 cm The drain ho...

Page 13: ...erature is always higher than the freezing point 0 C Away from a heat source STEP 2 Leveling your washer A See if the washer is level by checking the position of the tub 1 Slide the washer into position 2 Open the lid of the washer and pour the water into the tub to just below the pulsator level 3 If the washer is level the pulsator A is positioned at the center of the water as shown in the figure...

Page 14: ...ckwise or counterclockwise as necessary NOTE Turn the leveling feet clockwise B to lower the washer and counterclockwise C to raise the washer STEP 3 Connect the water hose A B Connect the water hose to the water tap 1 Remove the adaptor A from the water hose B WA8700K HEATER _DC68 03520W 02_EN indd 14 2018 05 15 5 43 35 ...

Page 15: ...n it by 5 mm C 4 Insert the adaptor into the water tap and tighten the screws while lifting up the adaptor 5 Turn part C in the arrow direction to tighten it D 6 While holding down part D connect the water hose to the adaptor Then release part D The hose fits into the adaptor with a clicking sound WA8700K HEATER _DC68 03520W 02_EN indd 15 2018 05 15 5 43 35 ...

Page 16: ...ere are water leaks repeat the steps above If using a screw type of water tap connect the water hose to the water tap as shown WARNING Stop using the washing machine if there is a water leak and contact a local Samsung service center Otherwise this may cause electric shock CAUTION Do not stretch the water hose by force If the hose is too short replace the hose with a longer high pressure hose WA87...

Page 17: ...ter inlet 1 Connect the red end of the hot water hose to the hot water inlet on the back of the machine 2 Connect the other end of the hot water hose to the hot water tap STEP 4 Position the drain hose General type 1 Press and hold down the joint ring and insert it into the drain hose 2 Insert the drain hose into the drain outlet Make sure to connect them firmly using the joint ring The drain hose...

Page 18: ...rear of the drain outlet depends on the model Availability of the hose cap depends on the model 2 Connect the other end of the drain hose to a standpipe or basin that is positioned 90 100 cm from the floor WARNING Make sure the end of the drain hose is not submerged by water Otherwise the washing machine may suffer serious damage WA8700K HEATER _DC68 03520W 02_EN indd 18 2018 05 15 5 43 36 ...

Page 19: ...ne STEP 5 Power on Plug the power cord into a wall socket featuring an AC 220 240 V 50 Hz approved electrical outlet protected by a fuse or circuit breaker Then press Power to turn on the washing machine Environment Please dispose of the packaging materials for this product in an environmentally friendly manner For further detail please contact your local area authority WA8700K HEATER _DC68 03520W...

Page 20: ...f the washer rocks and vibrates excessively level your washer again Refer to the STEP 2 Leveling your washer section on page 13 for instructions STEP 7 Calibration Mode Your Samsung washer detects the laundry weight automatically For more accurate weight detection please run Calibration Mode after the installation To run Calibration Mode follow these steps 1 Remove laundry or any contents in the m...

Page 21: ...r may overflow 1 Press the release lever on the middle of the door Put laundry in the Built in sink 2 Press Water Jet to supply water to the Built in sink and then hand wash 3 When done you can either reuse the water for the main cycle or simply drain To reuse the water gently lift up the Built in sink to drain water into the tub To drain the water press Activ Dual Wash and then select Drain NOTE ...

Page 22: ...t Liquid detergent compartment B Apply a recommended amount of liquid detergent into the compartment To use powdered detergent remove the liquid detergent compartment The washing machine does not dispense the powdered detergent from the liquid detergent compartment Bleach compartment C Add non chlorine bleach as instructed by the manufacturer NOTE Do not pour color safe bleach into the bleach comp...

Page 23: ...g the cleaning agents To ensure maximum cleaning results it is recommended that powdered detergent should be thoroughly dissolved in a small amount of water before adding to the machine CAUTION Do not pour undiluted liquid chlorine bleach directly onto the load or into the tub This may cause fabric damage NOTE It is normal for a small amount of water to remain in the detergent compartments at the ...

Page 24: ...mart Washer app on your mobile device and tap Smart Check 4 Put the mobile device close to the washing machine s display so that the mobile device and the washing machine face each other Then the information code will be recognized automatically by the app 5 When the information code is recognized correctly the app provides detailed information about the problem with applicable solutions NOTE The ...

Page 25: ...ce in or on the washing machine Do not wash these clothes Neckties brassieres jackets suits and coats can be easily deformed by shrinking or discoloring on the surface These clothes are mostly made of rayon polynosic cuff and or blended fabric Wrinkle processed embossed or resin processed clothes easily deform merely by soaking in water Clothes that are easily discolored made from cotton wool wrin...

Page 26: ... as well as the tub Turn clothing with buttons and embroideries inside out If pants or jacket zippers are open while washing the tub may be damaged Zippers should be closed and fixed with a string Clothing with long strings may become entangled with other clothes Make sure to tie the strings before washing STEP 3 Use a laundry net or wash certain items separately Brassieres water washable must be ...

Page 27: ...blanket as shown and then put it on the plastic area A of the tub before inserting into the tub A STEP 4 Prewash if necessary To remove stains and dirt on collars sleeves hems and pockets apply detergent lightly and brush off Use powder or liquid detergents Do not use soap as this may remain on the tub after washing Prewash white socks sleeves and collars with a little detergent and a brush CAUTIO...

Page 28: ...mounts of detergent do not produce much improvement in washing results but cause damage to the laundry due to deteriorated rinsing performance Bleach is strong alkali in nature causing damage to or discoloration of the laundry Use a longer or added rinse cycle when using powder detergent that is very likely to remain on the laundry and cause bad odors after washing is complete If an excessive amou...

Page 29: ...d Press to finish the wash at a specified time To cancel the Delay End settings simply turn off the washing machine You can set the Delay End time up to 24 hours 08 Soak Press to add soaking time at the start of a cycle for better stain removal 09 Activ Dual Wash This button provides two options and is available only when the washing machine is stopped or in standby Water Save default Select to re...

Page 30: ... the cycle panel 3 Change the cycle settings water level wash time rinse count and or spinning speed as necessary 4 To add an option such as Delay End and Soak press the corresponding button 5 Press and hold START PAUSE To change the cycle during operation 1 Press START PAUSE to stop operation 2 Select a different cycle and repeat steps 2 3 above if necessary 3 Press and hold START PAUSE again to ...

Page 31: ...ts use liquid detergent BABY CARE Featuring a high temperature wash and extra rinses to help remove the remaining detergent effectively TOWELS For bath towels washcloths and mats BEDDING For bulky items such as comforters blankets and sheets For best results wash only a single type of bedding QUICK WASH For lightly soiled items that you want to finish washing quickly WATER SAVING Select this to wa...

Page 32: ...The indicator turns off If the tub has contained water simply restart the machine and hold down two buttons simultaneously for 3 seconds to deactivate the Child Lock With the Child Lock enabled You can still manipulate on the control panel while the door is closed If you open the door an information code CL dC appears with an alarm Then the machine starts forced draining after 30 seconds in order ...

Page 33: ...tton turns on and the timer starts 4 To cancel Delay End restart the washing machine by pressing POWER Real life case You want to finish a two hour cycle 3 hours from now To do this add the Delay End option to the current cycle with a 3 hour setting and then press and hold START PAUSE at 2 00 p m The washing machine starts operating at 3 00 p m and ends at 5 00 p m Provided below is the timeline f...

Page 34: ...completely empty This may cause damage to the laundry or a problem with the washing machine Tub Clean reminder The indicator reminds you of cleaning the tub when necessary If you happen to see the indicator blinking after washing is complete remove the laundry and run the Tub Clean cycle You can ignore this reminder and continue to run cycles normally because this is not a system failure However t...

Page 35: ...ve 2 Unlock the cover and clean the filter with running water and a brush 3 When cleaning is complete close the cover and reinsert the filter case to the original position You will hear a clicking sound when the filter case fits in WA8700K HEATER _DC68 03520W 02_EN indd 35 2018 05 15 5 43 38 ...

Page 36: ... a floor cloth or towel under the Pump filter Turn the filter knob anticlockwise to remove 2 Clean the filter with running water and a soft brush 3 Reinsert the filter and turn clockwise until it locks into position WA8700K HEATER _DC68 03520W 02_EN indd 36 2018 05 15 5 43 38 ...

Page 37: ...pull out the mesh filter from inside the water inlet as shown 2 Use a soft brush to clean the mesh filter with running water 3 Reinsert the filter Make sure it is tightened against water leaks WA8700K HEATER _DC68 03520W 02_EN indd 37 2018 05 15 5 43 38 ...

Page 38: ...he detergent drawer 2 To remove pull the detergent drawer while pushing the ends of each side 3 Remove the inserts from the compartments Rinse the inserts and the drawer in warm water and clean with a soft brush WA8700K HEATER _DC68 03520W 02_EN indd 38 2018 05 15 5 43 38 ...

Page 39: ...non metallic brush B A 5 Return the insert to the proper compartments Replace the drawer by placing the drawer rail A on the compartment rail B while tilting the drawer downward 6 Fully push the drawer back to close WA8700K HEATER _DC68 03520W 02_EN indd 39 2018 05 15 5 43 38 ...

Page 40: ...is in a soaking cycle Please wait Check the fuse or reset the circuit breaker Water is not supplied Make sure you press or tap START PAUSE after selecting the water supply Make sure the water taps are open Is the filter net at the water supply hose connector clogged Clean the filter net by brushing with a toothbrush Is the water supply cut off If the water supply is cut off close the tap and power...

Page 41: ...ircuit breaker Close the door and press or tap START PAUSE to start the washing machine For your safety the washing machine will not spin unless the door is closed Before the washing machine starts to fill it will make a series of clicking noises to check the door lock and does a quick drain There may be a pause or soak period in the cycle Wait briefly and the washing machine may start Make sure t...

Page 42: ... or will not open While the washing machine is operating press or tap START PAUSE to stop the washing machine It may take a few moments for the door lock mechanism to disengage Does not drain and or spin Check the fuse or reset the circuit breaker Make sure the electrical voltage is normal Make sure the washing machine is plugged in Make sure the drain hose is pointed downward Natural drain models...

Page 43: ...n hose Soak them in warm water Fill the spin basket with warm water and then wait for about 10 minutes Put a hot towel on the drain hose connector Reconnect the water supply hose and drain hose and check if water is supplied properly Water drains out immediately Make sure the drain hose is not clogged and is hung over the drain hose hook Fill the spin basket halfway with water and try spinning aga...

Page 44: ...ycle If the problem continues call for service 4C Water is not supplied Make sure the water taps are open Make sure the water hoses are not clogged Make sure the water taps are not frozen Make sure the washing machine is operating with sufficient water pressure Make sure that the cold water tap and the hot water tap are properly connected Clean the mesh filter as it may be clogged NOTE When the wa...

Page 45: ...rness Check if power is supplied properly If the information code remains contact a customer service center 9C2 Low voltage detected Check if the power cord is plugged in If the information code remains contact a customer service center AC6 Inverter Communication problem Check the Inverter PCB and wire harness If the information code remains contact a customer service center dC Operating the washi...

Page 46: ...s contact a customer service center PC1 After position of the clutch is detected if the signal of the clutch hall goes wrong If the information code remains contact a customer service center Ub Spinning does not work Make sure laundry is spread out evenly Make sure the washing machine is on a flat stable surface Redistribute the load If only one item of clothing needs washing such as a bathrobe or...

Page 47: ...Hz 1400 1650 Dimensions mm W 686 x D 744 x H 1077 Net weight kg 65 0 Water pressure MPa kg f cm2 0 05 0 78 0 5 8 0 Spin speed rpm 800 NOTE Asterisk means variant model and can be varied 0 9 or A Z The design and specifications are subject to change without notice for quality improvement purposes WA8700K HEATER _DC68 03520W 02_EN indd 47 2018 05 15 5 43 39 ...

Page 48: ...USTRALIA 1300 362 603 Other 1300 425 299 HHP www samsung com au support NEW ZEALAND 0800 726 786 All Product 0800 6 726 786 Support for Smart Mobile Devices www samsung com nz support DC68 03520W 02 WA8700K HEATER _DC68 03520W 02_EN indd 48 2018 05 15 5 43 39 ...

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