Troubleshooting
ISSUE
POSSIBLE CAUSE(S)
Can't hear other
party.
Other party can't
hear me.
Phone won't turn
on.
Can't make calls
or texts.
App stopped /
frozen.
Not receiving
Voicemail.
Why did I get
charged?
Why is my account
suspended?
A charge on your card has failed.
“Automatic Top-up” is disabled and
you have reached your data threshold.
You are enrolled in “auto topup” and
have reached your data threshold.
You were charged for renewal of a
paid monthly service.
Not subscribed to “voicemail” service.
“Voicemail” app not installed.
Various.
Account out of sync.
Google Services not set up.
Using wrong texting app.
Messaging app out of date/uninstalled.
Battery is empty.
Charger does not work.
Low signal strength.
Mobile connection not optimized.
Microphone volume is too low or
muted.
Troubleshooting
SOLUTION(S)
Log in and enable “Automatic Top-up” or add account credit.
Add funds to card or log in and update billing information.
Log in and go to "Billing Settings" to manage this feature.
Log in to your account to manage services.
Subscribe to service online or through "Messaging" app.
Download "FreedomPop Voicemail" from “Play Store”.
Force close app: Go to “Settings”>“App. Manager” >
“All apps”>select frozen app in list>"Force Stop">"Clear Data".
Update/Install "FreedomPop Messaging" app in “Play Store”.
Use “Messaging” app to make texts successfully.
Select "Refresh activation data" in Messaging app menu.
Log in to Google Services by accessing Google Play Store.
Try different charger.
Charge battery.
Connect to Wi-Fi or move to a location with better signal.
Perform PRL and Profile updates.
Turn volume up / unmute microphone.