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Getting Support
Getting support through Remote Management
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MENU
Support
Remote Management
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You can use this feature to let Samsung Electronics diagnose your TV remotely when you need
assistance with your TV. You will need to read and agree to the service agreement before using this
feature.
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This function requires an Internet connection.
Getting remote support
You can get one-on-one support offered by a Samsung Remote Support service technician who can
do the following remotely.
●
Diagnose
your TV
●
Adjust the TV settings
for you
●
Reset your TV to its factory settings
●
Install recommended
firmware updates
How does remote support work?
You can get Samsung Remote Support easily by following these steps:
Call the Samsung Contact Center
and ask for remote support.
Open the menu
on your TV, and then go to the
Support section
.
Select
Remote Management
, and then read and agree to the service
agreements. When the PIN screen appears, provide the PIN number to the
agent.
The agent
accesses your TV
.
Troubleshooting
You can get support for a problem with your TV, or try to troubleshoot known problems. Find information for service.