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Wireless router
Wireless repeater
•
Contact your Internet Service Provider (ISP) and ask them to reset your network circuit to
re-register the Mac addresses of your new Modem/Router and the TV.
Video App problems (Youtube etc)
•
Change the DNS to 8.8.8.8. Select
>
Settings
>
General
>
Network
>
Network Status
>
IP Settings
>
DNS setting
>
Enter manually
>
DNS Server
> enter 8.8.8.8 >
OK
.
•
Reset by selecting
>
Settings
>
Support
>
Self Diagnosis
>
Reset Smart Hub
.
What is Remote Support?
Samsung Remote Support service offers you one-on-one support with a Samsung Technician
who can remotely:
•
Diagnose your TV
•
Adjust the TV settings for you
•
Perform a factory reset on your TV
•
Install recommended firmware updates
How does Remote Support work?
You can easily get Samsung Remote Support service for your TV:
1.
Call the Samsung Contact Centre and ask for remote support.
2.
Open the menu on your TV and go to the
Support
section. (
>
Settings
>
Support
)
3.
Select
Remote Management
, then read and agree to the service agreements. When the
PIN screen appears, provide the PIN number to the technician.
4.
The technician will then access your TV.
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