Samsung UE55KU6500 E-Manual Download

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Getting Support

Get help directly from Samsung if you have a problem with your TV.

Getting support through Remote Management

Settings

Support

Remote Management

Try Now

You can use this feature to let Samsung Electronics diagnose your TV remotely when you need assistance
with your TV. Set it to

. You will need to read and agree to the service agreement before using this

feature.

This option requires an Internet connection.

What Does Remote Service Do?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can
remotely.

●

Diagnose

your TV

●

Adjust the TV settings

for you

●

Perform a factory reset your TV

●

Install recommended

firmware updates

How does Remote Support Work?

You can easily have a Samsung Tech service your TV remotely:

Call the Samsung Contact Centre and ask for remote support.

Open the menu on your TV and go to the

Support

section.

Select

Remote Management

, and then read and agree to the service agreements. When the PIN

screen appears, provide the PIN number to the agent.

The agent will then access your TV.

Troubleshooting

You can get various solutions against troubles while watching TV. In case of unknown troubles, contact Samsung Contact Center.

Summary of Contents for UE55KU6500

Page 1: ...E MANUAL Thank you for purchasing this Samsung product To receive more complete service please registeryour product at www samsung com register Model Serial No ...

Page 2: ...g a Computer 12 Connecting through the HDMI port Screen sharing 12 Connecting through the Smart View app Content sharing Connecting a Mobile Device 13 Using Smart View Screen Mirroring or contents sharing 13 Connecting mobile devices without a wireless router Wi Fi Direct 13 Connecting a mobile device via Smart View App Switching between external devices connected to the TV 14 Changing the input s...

Page 3: ...the media content list screen Using Voice Interaction 37 Setting up Voice Interaction 37 Running Voice Interaction TVViewing Viewing Digital Broadcast Information at a Glance 38 Using the guide 39 Changing the broadcast signal 39 Checking digital channel signal info and strength Recording Programmes 39 Recording programmes 40 Managing the schedule recording list 40 Viewing recorded programmes Sett...

Page 4: ...ers Using the Screen Burn Protection and Energy Saving Functions 61 Preventing screen burn 61 Reducing the energy consumption of the TV Using Anynet HDMI CEC 62 Connecting an external device through Anynet and using their menus Updating the TV s Software 63 Updating the TV s software to the latest version 64 Updating the TV automatically Protecting the TV from Hacking and Malicious Code 64 Checkin...

Page 5: ...s set to On Read Before Using Voice Interaction 92 Precautions forvoice interaction 92 Requirements for using voice interaction Read Before Using Apps Read Before Using the Web Browser Read Before Playing Photo Video or Music Files 95 Limitations on use of photo video and music files 96 Supported external subtitles 96 Supported internal subtitles 97 Supported image formats and resolutions 97 Suppo...

Page 6: ...ly for 3 seconds or more This function may not be supported depending on the model or geographical region Guide for Samsung Smart Remote Buttons You can see the basic usage of the buttons on Samsung Smart Remote Move it up or down to adjust the volume Use to move to up down left right Press to mute the sound Press to select an item Move it up or down to change the channel Press to pop up the play ...

Page 7: ...eatures Settings When the focus is moved a quick settings appears on the top of the menu You can quickly set the frequently used functions Source You can select an external device connected to the TV For more information refer to Switching between external devices connected to the TV Search You can search data for channels programmes movie titles and apps from Smart Hub For more information refer ...

Page 8: ...ether or not to output response messages using voice against yourvoice commands Selecting the desired voice s gender Settings System Expert Settings Voice Interaction Voice Gender You can select the desired voice s gender for response voice messages Running Voice Interaction Say a command while the button is pressed and release the button The voice command is then identified If the command is not ...

Page 9: ...essary if you connect a cable box or satellite receiver It is best to connect the both connectors using a Multi Switch or DiSEqC Switch etc and to set Aerial Connection Type to Dual Oscillator A connection method may differwith the models DVB T2 system may not be available in specific geographical areas ...

Page 10: ...Network Settings Try Now Connect to an available network Establishing a wired Internet connection Use Cat7 STP Type cable for the connection Shielded Twist Pair The TV will not be able to connect to the Internet if the network speed is below10Mbps If the LAN cable is connected accessing the Internet is automatically enabled ...

Page 11: ... t appear in the list select Add Network and then enter the network s SSID name manually Select WPS in the network setup screen and then press the WPS or PBC button on the wireless router The TV is automatically connected to the Internet Checking the internet connection status Settings Network Network Status Try Now View the current network and Internet status Changing the name of the TV on a netw...

Page 12: ...ng it off and on again IP auto setting failed 1 Do the following or configure the IP Settings manually 2 Make sure that the DHCP server is enabled on the router and reset the router Unable to connect to the network 1 Check all IP Settings 2 After checking the DHCP server status must be active on the router remove the LAN cable and connect it again Connected to a local network but not to the Intern...

Page 13: ...er the correct password if required IP auto setting failed 1 Do the following or configure the IP Settings manually 2 Make sure that the DHCP server is enabled on the router Then unplug the router and plug it back in 3 Enter the correct password if required Unable to connect to the network 1 Check all IP Settings 2 Enter the correct password if required Connected to a local network but not to the ...

Page 14: ...ONENT IN AV IN Connect the component cable to the component input connections of the TV and the component output connectors of the device using component and AV adapters as shown in the image below Make sure to connect the same colour connectors together blue to blue yellow to yellow COMPONENT IN AV IN To use component equipment connect both a component cable blue and an AV cable yellow ...

Page 15: ...ect the adapters between the COMPONENT AV IN port on your TV and the OUT port on an external device When connecting the cables be sure to match the colours between the cables and ports If you want to use AV composite equipment remove the component adapter Audio Input and Output Connections Make proper audio connection between your TV and an external device Connecting with an HDMI ARC cable ...

Page 16: ...t be connected on the same network For more information refer to Wireless Speaker Manager Settings Sound Expert Settings Wireless Speaker Manager Connecting Bluetooth Devices You can connect the TV or audio devices via Bluetooth communication For more information refer to Connection Guide Source Connection Guide This function may not be supported depending on the model or geographical region ...

Page 17: ...When you connect the PC set the port to PC For more information about the port settings refer to Editing external devices Connecting through the Smart View app Content sharing When the TV is connected through the Smart View programme on your PC you can easily play content for photos videos and audios through the TV For more information refer to Connection Guide Source Connection Guide ...

Page 18: ...turn the TV and the mobile device off and then on and try again If there are multiple TVs you can easily select any of different TV names in Settings Network Device Name Connecting mobile devices without a wireless router Wi Fi Direct Settings Network Expert Settings Wi Fi Direct Try Now Connecting a mobile device via Smart View App When you install Smart View App app from Google Play Store Samsun...

Page 19: ...Note that this function may not be supported depending on the device For smooth automatic setup of universal remote control place the Samsung Smart Remote so that it is close to and facing the TV When a USB device is connected to the USB port a pop up message appears that lets you switch easily to the media content listed on the device Editing external devices Source You can change the port name f...

Page 20: ...ocations may vary depending on the manufacturer Connection notes for HDMI The following types of HDMI cables are recommended High Speed HDMI Cable High Speed HDMI Cable with Ethernet Use an HDMI cable with a thickness of 17mm or less Using a non certified HDMI cable may result in a blank screen or a connection error Some HDMI cables and devices may not be compatible with the TV due to different HD...

Page 21: ...orised access may occur When you do not need to access data disable file sharing Your PC and Smart TV must be connected to each other on the same network Connection notes for mobile devices To use the Screen Mirroring function the mobile device must support a mirroring function such as AllShare Cast or Screen Mirroring To check whetheryour mobile device supports the mirroring function please visit...

Page 22: ... Remote Voice Interaction version This function may not be supported depending on the model or geographical region This function is available for the remote control with a microphone Directional pad up down left right Select ...

Page 23: ...hing content detailed programme information appears Return Press to return to the previous menu When pressed for1 second or more the running function is terminated When pressed while you are watching a programme the previous channel appears Smart Hub Press to return to the Home Screen Play pause When pressed the playback controls appear Using these controls you can control the media content that i...

Page 24: ...About the Samsung Smart Remote This function may differwith the model or geographical region Directional pad up down left right Select ...

Page 25: ...hing content detailed programme information appears Return Press to return to the previous menu When pressed for1 second or more the running function is terminated When pressed while you are watching a programme the previous channel appears Smart Hub Press to return to the Home Screen Play pause When pressed the playback controls appear Using these controls you can control the media content that i...

Page 26: ...d external devices togetherwith Samsung Smart Remote Source Universal remote setup You can control external devices connected to the TV by using the remote control For this purpose register external devices by following the instructions on the screen This function may not be supported depending on the model or geographical region You can also use the Anynet HDMI CEC function to operate external Sa...

Page 27: ...detected position the keyboard close to the TV and then select Refresh The TV scans for available devices again Using the keyboard Button Remote control functions Directional keys Moves the focus Windows key Displays the TV settings Enter key Selects or runs a focused item ESC key Returns to the previous screen F1 F2 F3 F4 key Colour buttons F5 key Launches the Home Screen F6 key Displays the sour...

Page 28: ...Shortcut Try Now Entering Text using the On Screen QWERTY Keypad Use the QWERTY keyboard to enter text on your TV Using additional functions Select on the QWERTY keyboard screen The following options are available Recommend text Reset recommended text data Predict Next Character when using direction buttons Language This function may not support depending on the country ...

Page 29: ...ve an account with the service provider or a Samsung account For more information refer to Using a Samsung account To use this feature the TV must be connected to the Internet Some Smart Hub features may not be available depending on the service provider language or region Smart Hub service outages can be caused by disruptions in your Internet service You can view the entire text of the Terms Poli...

Page 30: ...erience Sound Output You can select which speakers the TV uses for audio output Sound Mode You can select a sound mode to optimise your listening experience Audio Language You can select a audio language Subtitle Turns the subtitles on or off PIP While using a connected external device you can watch a TV broadcast in a small picture in picture PIP window Network You can view the current network an...

Page 31: ... Launching Smart Hub automatically Settings System Expert Settings Autorun Smart Hub Try Now When you set Autorun Smart Hub to On you can display Home Screen automatically Launching the last used app automatically Settings System Expert Settings Autorun Last App If Autorun Last App is set to On the last used app is automatically run when you turn on the TV Testing Smart Hub connections Settings Su...

Page 32: ...ions select View Details If you want your account to be protected select Profile image selection and password entry High security in the field below the password field If you want the TV to log you in to your account automatically when you turn the TV on tick Sign me in automatically Creating a Samsung account using a Facebook account Settings System Samsung Account Create with Facebook Signing in...

Page 33: ...remove the account information you must be logged in to your Samsung account Using the GAMES Service Enjoy games provided with Smart Hub GAMES GAMES My Games Spotlight All Games Controller Trending The image may differ by the specific model and area You can install or run games The installed games are stored in My Games To use this feature the TV must be connected to the Internet This function may...

Page 34: ... a game on a USB device You can play a game installed on a USB device only when the USB device is connected to the TV If the USB device is disconnected during game playing the game is terminated You cannot play the game installed on the USB device on a PC or another TV Running an installed game To run a game select GAMES My Games Managing purchased or installed games On the My Games screen move th...

Page 35: ...e 1 Select My Games Options Lock Unlock The check boxes appear for individual games 2 Select a game to lock or unlock To lock a game check on it To unlock the game release the check 3 Select Done to lock or unlock the game Automatically updating games The installed games can be automatically updated If you do not want automatic update set My Games Options Auto Update to Off Only while the TV is co...

Page 36: ...alled The default apps may differwith the region Installing and running an app Installing an app 1 Move to the desired app to install and then press the Select button The detailed information screen appears 2 Select Install If the installation is complete you can directly run it You can view installed apps on the My Apps screen When the TV s internal memory is insufficient you can install an app o...

Page 37: ...t My Apps Options to manage installed apps Adding to Home Screen 1 Select My Apps Options Add to Home 2 Select an app to add The selected app is added in Home Screen Moving apps 1 Select My Apps Options Move 2 Select an app to move 3 Move the app to the desired direction 4 Press the Select button 5 Select Done Then the movement is finished This function is not available on certain models in specif...

Page 38: ...u do not want automatic update set My Apps Options Auto update to Off Rating apps You can rate each app in the detailed information screen Using other app features and functions Settings Broadcasting Expert Settings Channel Bound Apps Try Now Through an app that handles broadcasting channels you can receive programme information and use corresponding services This function is only available when a...

Page 39: ...ows you to access the corresponding menu item and try out the feature right away Link Allows you to access the corresponding reference page The e Manual cannot be accessed from some menu screens Using the Web Browser Surf the Internet on your TV WEB BROWSER If you select WEB BROWSER you can see the recently viewed web sites or featured recommendations By selecting a desired web site you can direct...

Page 40: ...ideo or Music Files Backup important files before connecting a USB device Samsung is not responsible for damaged or lost files To connect the TV to a mobile device refer to Connecting a Mobile Device Playing media content Playing multimedia content saved on a computer or mobile device 1 Select a device with media content in Source Then the media content list in the device appears 2 Select a media ...

Page 41: ...displays a thumbnail list of the media content saved on the USB device and then select the media content to play from the list The media content plays To stop playing media contents press the button Functions on the media content list screen You can use the following functions on the media content list screen of a storage device Filter By Filters the media content to display the type of media you ...

Page 42: ...creen This Guide differs by the language forwhich Voice Interaction is supported Setting up Voice Interaction Turning the voice on off Settings System Expert Settings Voice Interaction Voice Feedback You can determine whether or not to output response messages using voice against yourvoice commands Selecting the desired voice s gender Settings System Expert Settings Voice Interaction Voice Gender ...

Page 43: ...ired programme press and hold the Select button on the remote control A pop up window listing the following functions appears Scheduled viewing After selecting Schedule Viewing you can schedule viewing for a broadcast scheduled program Scheduled recording After selecting Schedule Recording you can schedule recording for a broadcast scheduled program Detailed information After selecting View Detail...

Page 44: ...igital channels Recording Programmes Record a current or upcoming programme using a USB device instead of a video recorder The appears next to the recording scheduled programmes and channels This function is only available on certain models in specific geographical areas Read all precautions before using the recording feature For more information refer to Before Using the Recording and Timeshift F...

Page 45: ...Recordings Scheduled Schedule Recording Managing the schedule recording list Live TV Schedule Manager or Recordings Scheduled Edit Canceling a schedule recording Live TV Schedule Manager or Recordings Scheduled Remove Viewing recorded programmes Live TV Schedule Manager or Recordings Recorded Select the file containing the recording from the list The file is played back This function is only avail...

Page 46: ...le Viewing on the pop up menu that appears The Programme Info Screen Press the Select button while watching the TV Then the Programme Info window appears Select a broadcast scheduled programme by using the left or right directional buttons and then press and hold the Select button You can schedule watching the programme by selecting Schedule Viewing Setting up a schedule viewing for analogue chann...

Page 47: ...areas To activate the Timeshift function while watching TV press and hold the Select button and then select on the programme Info window For more information about buttons refer to Buttons and functions available while recording a programme or Timeshift Using the Channel List Change the channel or checks programmes on other digital channels Live TV Channel List Try Now By using the Channel List yo...

Page 48: ... option is only available on digital channels Aerial Allows you to choose between Terrestrial Cable and Satellite This option is only available on certain models in specific geographical areas Editing channels Eidt the channels stored on your TV Live TV Channel List Right directional button Edit The Edit Channel screen icons indicate the following A favourite channel A locked channel Removing regi...

Page 49: ...er is changed its channel information is not updated automatically Creating a Personal Favourites List Designate frequently watched channels as favourite channels Favourite channels are highlighted in the Edit Channel and All screens with the symbol Registering channels as favourites Live TV Channel List 1 Press the right directional button on your remote control 2 Select Favourites 3 Select a des...

Page 50: ...right directional button on the your remote control select Favourites Favourites1 Favourites 5 Edit Edit Favourites screen appears Removing channels from a favourites list Select channels in favourite list and then select button Rearranging a favourites list Select the channels and then select Change order The Change order highlight appears Press the up down arrow buttons to indicate the new locat...

Page 51: ... Picture and Sound menus Extracting highlights automatically Settings Picture Special Viewing Mode Sports Mode Auto Highlights Try Now However Auto Highlights is not available When you are switching the input signal When Audio Description is On When 2 Tuner models record 2 channels simultaneously When you are viewing the content in MY CONTENT When the Screen Mirroring function is running When you ...

Page 52: ... to do this DVB T2 system may not be available in specific geographical areas Configuring advanced broadcasting settings Settings Broadcasting Expert Settings Try Now Reading digital text Settings Broadcasting Expert Settings Digital Text Try Now You can use this function when you watch a broadcast that includes both text and multimedia content This function is only available in UK Multimedia and ...

Page 53: ...gital channels Setting the country area Settings Broadcasting Expert Settings Country Area Try Now You can select your country so that the TV can correctly auto tune the broadcasting channels 1 Enteryour PIN number 2 Change your area To change the country for digital channels select Digital Channel To change the country of analogue channels select Analogue Channel This function is not available in...

Page 54: ...for analogue broadcasts Fine tuning analog broadcasts Settings Broadcasting Expert Settings Fine Tune This function is only available for analogue broadcasts Transferring channel list Settings Broadcasting Expert Settings Transfer Channel List Try Now You can import or export the channel list to a USB storage To use this function the PIN number is required Import from USB Imports channel list from...

Page 55: ...ly available on certain models in specific geographical areas Showing common interface menu Settings Broadcasting Common Interface Try Now You can view information about common interfaces CI Menu Enables the user to select from the CAM provided menu Select the CI menu based on the menu PC Card Application Info Displays information about the CAM inserted into the CI slot and about the CI or CI CARD...

Page 56: ...ents Standard Is the default mode suitable for general viewing environments Natural Reduces eye strain for comfortable viewing experience Movie Is suitable forwatching TV or movies in dark environments Configuring advanced picture settings Settings Picture Expert Settings Try Now Configure the screen settings to your taste by using the following functions Backlight Try Now Brightness Try Now Contr...

Page 57: ...on automatically For the SUHD models each HDMI connection can be individually optimized for HDMI UHD Color For the UHD models make sure to connect to the HDMI IN 1 port of the TV When you connect the TV to the external device that supports only UHD 24 or 30 Hz frequency or any FHD frequency the HDMI UHD Color function may not be available In this case set HDMI UHD Color to Off The HDMI connectorwi...

Page 58: ...ow Colour Space Try Now Cinema Black This function is not available on certain models in specific geographical areas Reset Picture Try Now Picture Support Functions Configure the picture settings foryour TV Viewing a picture in picture PIP Settings Picture PIP Try Now While using the TV you can watch a broadcast in a picture in picture PIP window simultaneously This function is not available on ce...

Page 59: ... and input signals Changing the picture size automatically Settings Picture Picture Size Auto Wide This function is not available on certain models in specific geographical areas Changing the picture size in 4 3 or Screen Fit mode Settings Picture Picture Size 4 3 Screen Size Try Now You can select a picture size suitable foryour geographical area while you are watching TV in the 4 3 or Fit to scr...

Page 60: ...und Quality Change the Sound Mode and adjust Expert Settings Choosing a sound mode Settings Sound Sound Mode Try Now You can select a sound mode to optimise your listening experience Configuring advanced sound settings Settings Sound Expert Settings Try Now You can personalize the sound quaility by adjusting the following settings Balance Try Now Equaliser Try Now TV Installation Type Try Now Wire...

Page 61: ...als are sampled at 96 kHz Some S PDIF receivers may not be compatible with HD audio format If you want to use the volume control of a connected source device to control the sound deactivate Auto Volume When you use Auto Volume with a source device the device s volume control may not function properly Using the Sound Support Functions Configure the sound settings foryour TV Selecting speakers Setti...

Page 62: ...nd Expert Settings Wireless Speaker Manager Samsung Audio Devices You can hear TV sound by selecting a Samsung audio device To use a Bluetooth speaker set Sound Sound Output to TV Sound Output Listening to the TV through Bluetooth devices Settings Sound Expert Settings Wireless Speaker Manager Bluetooth Audio Devices You can connect Bluetooth audio devices to the TV They must be paired using the T...

Page 63: ...Sound Expert Settings Wireless Speaker Manager Multiroom Link Settings You can connect a Samsung Multiroom Link compatible speaker to the TV to enjoy a richer sound This function is not available on certain models in specific geographical areas The Multiroom Link function is only available when at least one Samsung Multiroom Link compatible speaker is connected to the TV The Multiroom Link functio...

Page 64: ...l the displayed time may differ The accuracy of the time information received may differwith the channel and signal Changing the current time Settings System Time Clock Time Offset Time Offset adjusts the time through a network connection This function is only available if Clock Mode is set to Auto and the TV is connected to the Internet though a local area network Time Offset adjusts the time if ...

Page 65: ... Music or Photo options are available However there are some requirements as listed in the below If the folder that you choose has sub folders you can select a sub folder in the same fashion This function does not work properly if the selected USB device does not contain media contents or a folder has not been specified No slideshow starts if there is only one image file on the USB device Folders ...

Page 66: ... power consumption Eco Sensor Try Now Automatically adjusts the brightness level of the TV according to the ambient light level to reduce power consumption If the Eco Sensor has adjusted the screen s brightness level you can select the Min Backlight to manually adjust the minimum screen brightness While the Eco Sensor is active when the value changes in Picture Backlight the Eco Sensor function is...

Page 67: ...on Read before connecting an Anynet HDMI CEC You can configure the TV s universal remote control to control third party cable boxes Blu ray players and home theatres that do not support HDMI CEC Anynet cannot be used to control external devices that do not support HDMI CEC Anynet devices must be connected to the TV with an HDMI cable Note that some HDMI cables may not support Anynet HDMI CEC The T...

Page 68: ...n Internet connection Save the update package in the USB device s top level folder Otherwise the TV will not be able to locate the update package DO NOT turn off the TV s power until the update is complete The TV turns off and on automatically after completing the software update Video and audio settings may be reset to their defaults after a software update Updating through the Internet Settings ...

Page 69: ...se Smart Security to protect the TV from hacking and malicious code when connected to the Internet Checking the TV and connected storage for malicious code Settings System Expert Settings Smart Security Scan If malicious code is found the results of the scan will appear on the screen This result window displays all malicious code found You can quarantine isolate the code from executing 1 Select al...

Page 70: ...ONTENT The Voice Guide is provided in the language that is specified on the Language screen However some languages are not supported by Voice Guide even though they are listed in the Language screen English is always supported Changing the volume pitch and speed of the voice guide You can configure the volume pitch speed and level of the Voice Guide Watching TV broadcasts with subtitles Settings S...

Page 71: ...uage The list of modes may vary depending on the broadcast Primary Subtitle Language Sets the primary subtitle language Secondary Subtitle Language Sets the secondary subtitle language Audio Description Settings System Accessibility Audio Description Try Now You can use the Audio Stream for the Audio Description AD which is sent along with the Main audio from the broadcaster Adjust the audio descr...

Page 72: ...que so that text can be more easily read To activate this function set High Contrast to On Enlarging font forthe visually impaired Settings System Accessibility Enlarge Try Now You can zoom in the font on the screen To activate this function set Enlarge to On Learning about the remote control forthe visually impaired Settings System Accessibility Learn About your Remote Control Try Now This functi...

Page 73: ...stening to the TV through Bluetooth devices Configuring advanced system settings Settings System Expert Settings Try Now Changing the menu language Settings System Expert Settings Language Try Now Setting up a password Settings System Expert Settings Change PIN Try Now The PIN input window appears Enter a PIN Enter it again to confirm it The default PIN is 0000 for France Italy 1111 If you forget ...

Page 74: ...r than those desired This is useful for controlling what children watch on TV This will not function for programmes originating from external sources such as DVD players or USB files This PIN is required to watch a blocked programme The Broadcasting is not available in HDMI or Component mode Programme Rating Lock may not be supported depending on your input signal Locking Unlocking the TV Control ...

Page 75: ... all other uses select Home Mode With Retail Mode some functions are disabled and the TV automatically resets itself after a preset amount of time Restoring the TV to the factory settings Settings Support Self Diagnosis Reset Try Now For more information on Start Setup refer to the user manual that came with the TV Enabling game mode Settings Picture Special Viewing Mode Game Mode Try Now You can ...

Page 76: ... Access services from entertainment providers online providers and CE manufactures through HbbTV This function is only available on certain models in specific geographical areas Some channels may not include the HbbTV service In some countries HbbTV is disabled by default In this case HbbTV can be used by installing the HbbTV widget the HbbTV Activation Widget from Samsung APPS To set the HbbTV au...

Page 77: ...r the non HbbTV text input mode Using a TVViewing Card CI or CI Card Watches paid channels by inserting your TV viewing card slot into the COMMON INTERFACE slot 2 CI card slots are available depending on the model Turn the TV off to connect or disconnect a CI or CI Card Connecting the CI or CI Card via COMMON INTERFACE slot Connect the CI or CI Card to the COMMON INTERFACE slot as shown in the ima...

Page 78: ... CI or CI CARD carefully pull it out with your hands since dropping the CI or CI CARD may cause damage to it Insert the CI or CI CARD in the direction marked on the card The location of the COMMON INTERFACE slot may be different depending on the model CI or CI CARD is not supported in some countries and regions check with your authorised dealer If you have any problems please contact a service pro...

Page 79: ...age are colour coded and can be selected by coloured buttons Press the colour corresponding to the topic of your choice A new colour coded page appears Items can be selected in the same way To display the previous or next page select corresponding coloured button 0 Mode Selects the Teletext mode LIST FLOF If pressed during LIST mode switches the mode to List save mode In List save mode you can sav...

Page 80: ...Part Contents A Selected page number B Broadcasting channel identity C Current page number or search indications D Date and time E Text F Status information FASTEXT information ...

Page 81: ... Does Remote Service Do Samsung Remote Support service offers you one on one support with a Samsung Technician who can remotely Diagnose your TV Adjust the TV settings foryou Perform a factory reset your TV Install recommended firmware updates How does Remote Support Work You can easily have a Samsung Tech service your TV remotely 1 Call the Samsung Contact Centre and ask for remote support 2 Open...

Page 82: ...r service request will be registered You should agree to the terms and conditions for the service request Diagnosing the TV operation You can see the output status forvideo and audio data In addition you can configure the settings for broadcasting signal strength and Smart Hub TV factory resets Settings Support Self Diagnosis Try Now You can check whether the display and sound of the TV are normal...

Page 83: ...Unwanted Powering Off If your Samsung TV appears to turn off by itself try disabling some of the TV s energy efficiency functions See if Sleep Timer Settings System Time Sleep Timer has been enabled The Sleep Timer automatically turns the TV off after a specified period of time If the Sleep Timer has not been enabled see if Auto Power Off Settings System Eco Solution Auto Power Off has been enable...

Page 84: ...ure menu and then adjust the Picture Mode Brightness Sharpness and Colour settings See if Energy Saving Mode Settings System Eco Solution Energy Saving Mode has been enabled Try resetting the picture Settings Picture Expert Settings Reset Picture There is a dotted line on the edge of the screen Change Picture Size to 16 9 Standard Change the cable or satellite box resolution The picture is black a...

Page 85: ...ker If you are using an external device check the device s audio output option For example you may need to change your cable box s audio option to HDMI if the box connected to your TV is using an HDMI cable To listen to the computer sound connect the external speaker to the computer s audio output connector If your TV has a headphone jack make sure there is nothing plugged into it Reboot the conne...

Page 86: ...cture is distorted The compression of the video content may cause picture distortions This is especially true with fast moving pictures from sports programmes and action movies A weak signal can cause picture distortions This is not a problem with the TV The picture quality is low Select high definition HD channels or programs My ComputerWon t Connect When the TV has difficulties connecting to a P...

Page 87: ...e repeater halfway between yourwireless router and your TV The most common wireless technology 802 11g wireless G operates at a frequency of 2 4 GHz This frequency is widely used by many cordless phones microwave ovens baby monitors garage doors and otherwireless devices Reduce interference by not using or turning off wireless devices that use the 2 4 GHz frequency Instead use devices that communi...

Page 88: ...access additional features and functions offered by that broadcast What is an interactive service and how does it work Interactive services include viewer surveys quizzes ticket requests product purchases and other interactions between the viewer and the TV station Generally you will need to set up an account with the broadcaster and log in to the account in order to enjoy the interactive services...

Page 89: ...I cable scan for devices again or turn your TV off and on I want to start Anynet Check if the Anynet device is properly connected to the TV and then select the Anynet HDMI CEC Settings System Expert Settings Anynet HDMI CEC menu to see if Anynet HDMI CEC is set to On I want to exit Anynet Set Anynet HDMI CEC Settings System Expert Settings Anynet HDMI CEC to Off The message Connecting to Anynet de...

Page 90: ...rts ARC I Have Trouble Launching Using Apps When apps aren t working these steps may help resolve the problem The problem Try this I launched an app but it s in English How can I change the language Languages supported by the app may be different from the user interface language The ability to change the language depends on the service provider My application is not working Check with the service ...

Page 91: ...he TV Initialize the settings to factory defaults Reset Path Description Reset Settings Settings Support Self Diagnosis Reset Reset Picture Sound Broadcasting and all other settings except for the network settings default settings Reset Smart Hub Settings Support Self Diagnosis Reset Smart Hub Resets all Smart Hub settings to their factory defaults and deletes all information related to Samsung ac...

Page 92: ...s of plastic This smell is normal and will dissipate over time The Signal Information option under Self Diagnosis isn t activated Verify that the current channel is a digital channel The Signal Information is only available for digital channels The TV is tilted to the side Remove the base stand from the TV and reassemble it The stand is wobbly or crooked Make sure the indicator arrows on the stand...

Page 93: ...e Mode to Home Mode The TV is making a popping noise The expansion and contraction of the TV s outer casing may cause a popping noise This does not indicate a product malfunction The TV is safe to use The TV is making a humming noise Your TV utilises high speed switching circuits and high levels of electrical current Depending on the TV s brightness level the TV may seem slightly noisier than a co...

Page 94: ...D type USB hard drives are not supported USB memory sticks are not supported The total recording capacity may differwith the amount of available hard drive space and the recording quality level Schedule Recording requires at least 100MB of free space on the USB storage device Recording will stop if the available storage space falls below 50MB while recording is in progress If the available storage...

Page 95: ...drives are not supported USB memory sticks or flash drives are not supported The total recording capacity may differwith the amount of available hard drive space and the recording quality level If the available storage space falls below 500MB while both the Schedule Recording and Timeshift functions are in progress only the recording will stop The maximum amount of time available for the Timeshift...

Page 96: ...ignals If HDMI UHD Color is set to Off Frame rate fps Colour Depth Chroma Sampling RGB 4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0 50 60 8 bit O If HDMI UHD Color is set to On Frame rate fps Colour Depth Chroma Sampling RGB 4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0 8 bit O O O O 50 60 10 bit O O 12 bit O O Read Before Using Voice Interaction Read this information before using Voice Interaction This ...

Page 97: ... forvoice commands is between 75 dB and 80 dB Read Before Using Apps Read this information before using Apps Due to the product characteristics featured on the Samsung Smart Hub as well as limitations in available content certain features applications and services may not be available on all devices or in all territories Some Smart Hub features may also require additional peripheral devices or mem...

Page 98: ...ay differwith the version of the application installed on the TV An application s functionality may change in future versions of the application If this occurs run the application s tutorial orvisit the service provider s website Depending on the service provider s policies certain applications may not support multitasking Read Before Using the Web Browser Read this information before using the WE...

Page 99: ... not be available There is a limit to the number of bookmarks and the size of the log file that can be saved The number of windows that can be opened concurrently differs with the search conditions and the TV model The web browsing speed will differs with the network environment Embedded videos in a web page cannot be played at the same time while the PIP picture in picture function is operating I...

Page 100: ...HDD port We recommend that you use an external hard drive with its own power adapter Certain digital cameras and audio devices may not be compatible with the TV If there are multiple USB devices connected to the TV the TV might not be able to recognise some or all the devices USB devices that use high power input should be connect the USB 5V 1A port The TV supports the FAT exFAT and NTFS file syst...

Page 101: ...D sub or txt SubStation Alpha ssa Advanced SubStation Alpha ass Powerdivx psb SMPTE TT Text xml Supported internal subtitles Name Container Xsub AVI SubStation Alpha MKV Advanced SubStation Alpha MKV SubRip MKV VobSub MKV MPEG 4 Timed text MP4 TTML in smooth streaming MP4 SMPTE TT Text MP4 SMPTE TT PNG MP4 ...

Page 102: ...at Codec Note mp3 MPEG MPEG1 Audio Layer 3 m4a mpa aac MPEG4 AAC flac FLAC FLAC Supports up to 2 channels ogg OGG Vorbis Supports up to 2 channels wma WMA WMA Supports up to 10 Pro 5 1 channels WMA lossless audio is not supported Supports up to the M2 profile wav wav wav mid midi midi midi Supports type 0 and type 1 Seek is not supported Supports USB device only ape ape ape aif aiff AIFF AIFF m4a ...

Page 103: ... 3 11 4 5 6 3gp vro ASF MP4 MPEG4 SP ASP 60 Dolby Digital LPCM mpg mpeg ts 3GP MOV FLV Window Media Video v9 VC1 ADPCM IMA MS AAC HE AAC tp trp VRO VOB MPEG2 1920x1080 20 WMA Dolby Digital Plus mov flv PS TS MPEG1 MPEG MP3 DTS Core LBR vob svi SVAF Microsoft MPEG 4 v1 v2 v3 G 711 A Law μ Law m2ts mts Window Media Video v7 WMV1 v8 WMV2 30 divx H 263 Sorrenson VP6 webm WebM VP8 1920x1080 60 20 Vorbi...

Page 104: ...moothly because of data transmission speeds Some USB digital camera devices may not be compatible with the TV HEVC codec is only available in MKV MP4 TS containers Video decoders H 264 FHD is supported up to Level 4 1 does not support FMO ASO RS H 264 UHD is supported up to Level 5 1 HEVC FHD is supported up to Level 4 1 and HEVC UHD is supported up to Level 5 1 VC1 AP L4 is not supported All vide...

Page 105: ...ot supported QCELP and AMR NB WB are not supported Vorbis is supported for up to 5 1 channels Dolby Digital Plus is supported for up to 5 1 channels The DTS LBR codec is only available for MKV MP4 TS containers The supported sample rates are 8 11 025 12 16 22 05 24 32 44 1 and 48 KHz and differ by the codec ...

Page 106: ...p 16 9 Standard Custom 4 3 Digital channel 3840 x 2160p 24 30Hz 16 9 Standard Custom Digital channel 3840 x 2160p 50 60Hz 16 9 Standard Custom Digital channel 4096 x 2160p 16 9 Standard Custom HDMI 720p 16 9 Standard Custom 4 3 HDMI 1080i 1080p 16 9 Standard Custom 4 3 HDMI 3840 x 2160p 16 9 Standard Custom HDMI 4096 x 2160p 16 9 Standard Custom USB 720p 16 9 Standard Custom 4 3 USB 1080i p 60Hz 1...

Page 107: ...dem If the wireless router supports DHCP the TV can use a DHCP or static IP address to connect to the wireless network Select a channel that is not currently in use for the wireless router If the channel set for the wireless router is currently being used by another device the result is usually interference and or a communications failure Most wireless networks have an optional security system To ...

Page 108: ...resolution not included in the tables can result in a blank screen or just the power indicator turning on Refer to the user manual of your graphics card for compatible resolutions IBM Resolution Dots x lines Display format Horizontal frequency KHz Vertical frequency Hz Clock frequency MHz Polarity horizontal vertical 720 x 400 70 Hz 31 469 70 087 28 322 MAC Resolution Dots x lines Display format H...

Page 109: ...600 75 Hz 46 875 75 000 49 500 1024 x 768 60 Hz 48 363 60 004 65 000 1024 x 768 70 Hz 56 476 70 069 75 000 1024 x 768 75 Hz 60 023 75 029 78 750 1152 x 864 75 Hz 67 500 75 000 108 000 1280 x 720 60 Hz 45 000 60 000 74 250 1280 x 800 60 Hz 49 702 59 810 83 500 1280 x 1024 60 Hz 63 981 60 020 108 000 1280 x 1024 75 Hz 79 976 75 025 135 000 1366 x 768 60 Hz 47 712 59 790 85 500 1440 x 900 60 Hz 55 93...

Page 110: ... 1080i 50 Hz 28 125 50 000 74 250 1920 x 1080i 60 Hz 33 750 60 000 74 250 1920 x 1080 24 Hz 27 000 24 000 74 250 1920 x 1080 25 Hz 28 125 25 000 74 250 1920 x 1080 30 Hz 33 750 30 000 74 250 1920 x 1080 50 Hz 56 250 50 000 148 500 1920 x 1080 60 Hz 67 500 60 000 148 500 3840 x 2160 24 Hz 54 000 24 000 297 000 3840 x 2160 25 Hz 56 250 25 000 297 000 3840 x 2160 30 Hz 67 500 30 000 297 000 3840 x 21...

Page 111: ...environment Lip sync errors may occur The TV and Bluetooth Devices may disconnect depending on the distance between them A Bluetooth device may hum or malfunction When a part of your body is in contact with the receiving transmitting system of the Bluetooth device or the TV When the device is subject to electrical variation from obstructions caused by a wall corner or office partitioning When the ...

Page 112: ...1 8 1 4 1 2 backward or forward by selecting the or button To increase the rewind or forward speed in slow mode up to 3 times select the button repeateldy To return to normal speed select the button or press the button Previous Next Views the previous or the next the multimedia content Rewind Fast Forward Rewinds or fast forwards the multimedia content To increase the rewind or fast forward speed ...

Page 113: ...ground Music on playback screen Subtitles Controls video subtitles Subtitles Turns the subtitles on or off Language Sets the caption language Sync Adjusts the synchronisation when the video and the subtitles are not synchronised Reset Sync Resets the subtitle synchronisation adjustment to 0 Size Changes the font size of the subtitles Encoding Displays a list of encoding languages Allows you to cha...

Page 114: ...unction Manual Highlight Saves a video from 10 seconds before you press the button to 10 seconds after You can set the TV to automatically save highlights without user intervention Select Settings Picture Special Viewing Mode Sports Mode and then set Auto Highlights to On For more information about Auto Highlights refer to Extracting highlights automatically This function is only available while r...

Page 115: ...differwith the functions If you press the Select button the following buttons appear Recording Time Record Starts instant recording of the current programme Timeshift You can pause and rewind live TV This function is only available if the TV supports the recording function Stop Recording Stop Timeshift Go to Live TV Using the buttons on the remote control while recording a programme or Timeshift P...

Page 116: ...e following U S patents 7 295 673 7 460 668 7 515 710 8 656 183 8 731 369 RE45 052 For DTS patents see http patents dts com Manufactured under license from DTS Inc DTS the Symbol DTS in combination with the Symbol DTS Premium Sound 5 1 DTS Digital Surround DTS Express and DTS Neo2 5 are registered trademarks or trademarks of DTS Inc in the United States and or other countries DTS Inc All Rights Re...

Page 117: ...subsidiaries and related affiliates are not in any way liable for the accuracy or availability of the programme schedule information or other data in the Rovi Guide system and cannot guarantee service availability in your area In no event shall Rovi Corporation and or its related affiliates be liable for any damages in connection with the accuracy or availability of the programme schedule informat...

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