Samsung UE32M4002, User Manual

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English - 18
08 Troubleshooting and Maintenance
Troubleshooting
If the TV seems to have a problem, first try this list of possible problems and solutions. If none of these
troubleshooting tips apply, visit “www.samsung.com”, then click on Support, or call Samsung customer service
centre.
Picture Quality
• First of all, please perform the Picture Test and confirm that your TV is properly displaying test image. (go to
MENU - Support - Self Diagnosis - Picture Test ) If the test image is properly displayed, the poor picture may
caused by the source or signal.
The TV image does not look as good as it did in the store.
• If you have an analogue cable/set top box, upgrade to a digital set top box. Use HDMI or Component cables to
deliver HD (high definition) picture quality.
• Cable/Satellite subscribers: Try digital stations from the channel line up.
• Aerial connection: Try HD stations after performing Auto tuning.
• Many HD channels are up scaled from SD (Standard Definition) contents.
• Adjust the Cable/Set top box video output resolution to 1080i or 720p.
• Make sure you are watching the TV at the minimum recommended distance based on the size and definition of
the signal.
The picture is distorted: macro block, small block, dots, pixelization error.
• Compression of video contents may cause picture distortion especially in fast moving pictures such as sports
and action movies.
• Low signal level or bad quality can cause picture distortion. This is not a TV issue.
• Mobile phones used close to the TV (cca up to 1m) may cause noise in picture on analogue and digital TV.
Colour is wrong or missing.
• If you’re using a component connection, make sure the component cables are connected to the correct jacks.
Incorrect or loose connections may cause colour problems or a blank screen.