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English
Other Information
Issues
Solutions and Explanations
Others
The picture won’t display in full screen.
• HD channels will have black bars on either side of the screen when displaying up scaled SD (4:3)
contents.
• Black bars on the top and bottom will appear during movies that have aspect ratios different from
your TV.
• Adjust the picture size options on your external device or TV to full screen.
The remote control does not work.
• Replace the remote control batteries with the poles (+/–) in the right direction.
• Clean the sensor’s transmission window on the remote.
• Try pointing the remote directly at the TV from 5~6 feet away.
The cable/set top box remote control
doesn’t turn the TV on or off, or adjust the
volume.
• Programme the Cable/Set top box remote control to operate the TV. Refer to the Cable/Set user
manual for the SAMSUNG TV code.
A “Mode Not Supported” message
appears.
• Check the supported resolution of the TV, and adjust the external device’s output resolution
accordingly. Refer to the resolution settings on page 27 of this manual.
There is a plastic smell from the TV.
• This smell is normal and will dissipate over time.
The TV
Signal Information
is unavailable
in the Self Diagnostic Test menu.
• This function is only available with digital channels from an Antenna / RF/Coax connection. (p. 26)
The TV is tilted to the side.
• Remove the base stand from the TV and reassemble it.
There are difficulties assembling the stand
base.
• Make sure the TV is placed on a flat surface. It is necessary to use magnetized screw driver if you
cannot remove the screws from the TV.
The channel menu is greyed out.
(unavailable)
• The
Channel
menu is only available when the TV source is selected.
Your settings are lost after 30 minutes or
every time the TV is turned off.
• If the TV is in the
Store Demo
mode, it will reset audio and picture settings every 30 minutes. Change
the settings from
Store Demo
mode to
Home Use
mode in the
Plug & Play
(Initial setup) procedure.
Press the
SOURCE
button to select
TV
mode, and go to
MENU
→
Setup
→
Plug & Play
(Initial
setup)
→
ENTER
E
(p. 7).
You have intermittent loss of audio or
video.
• Check the cable connections and reconnect them.
• Loss of audio or video can be caused by using overly rigid or thick cables. Make sure the cables are
flexible enough for long term use. If mounting the TV to the wall, we recommend using cables with 90
degree connectors.
You see small particles when you look
closely at the edge of the frame of the TV.
• This is part of the product’s design and is not a defect.
The
PIP
menu is not available.
•
PIP
functionality is only available when you are using a HDMI, PC or components source (p. 25).
The message “Scramble signal” or “Weak
Signal/No Signal” appears.
• If you are using a CAM CARD (CI/CI+), check that it is installed into the common interface slot.
• If there is still a problem, pull the CAM CARD out of the TV and insert it into the slot again.
You turned the TV off 45 minutes ago, and
it turned on again.
• It is normal. The TV operates the OTA (Over The Aerial) function itself to upgrade firmware
downloaded whilst your watching TV.
There are recurrent picture/sound issues.
• Check and change the signal/source.
A reaction may occur between the rubber
cushion pads on the base stand and the
top finish of some furniture.
• To prevent this, use felt pads on any surface of the TV that comes in direct contact with furniture.
✎
This TFT LED panel uses a panel consisting of sub pixels which require sophisticated technology to produce. However,
there may be a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the
product.
[UC6700_XE]BN68-02841C-00L05.indb 58
2010-03-06 오전 2:54:29
