Samsung TU6950 E-Manual Download

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FAQ

In this section, you'll find the answers to the e-Manual questions we get asked about most often.

The TV Screen does not Display Properly

When the TV screen does not look right, you can check if the issue is caused by the product or the broadcasting
signal and cables.

When the TV screen does not display properly

The color and design of the TV and its accessories and the features may differ depending on the model or geographical
area.

Check the antenna and input cable connections.

ANT IN

Check the antenna and input cable connections.

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Summary of Contents for TU6950

Page 1: ...e more complete service please register your product at www samsung com Model Serial No To directly go to the page that provides instructions on how to use the manual for visually impaired users select the Learn the Menu Screen link below Learn the Menu Screen Link ...

Page 2: ...e Channel List 64 Editing Channels 65 Using a Personal Favorites List 66 TV Viewing Support Functions Picture and Sound 69 Adjusting the Picture Quality 71 Setting the Viewing Environment for External Devices 73 Changing the Picture Size and Position 74 Configuring a Sound Mode and Expert Settings 76 Using the Sound Support Functions System and Support 78 Using the Time Functions and the Timers 81...

Page 3: ...ting service FAQ The TV Screen does not Display Properly 134 When the TV screen does not display properly The TV does not Turn On 141 When your TV does not turn on The Picture is Distorted or No Sound Comes Out of the Sound Bar 147 When the TV does not connect with an external device properly Internet Access is not Available 152 When the TV can t connect to the Internet There is No Sound or the Sp...

Page 4: ...arn the Menu Screen 176 Using the Accessibility Menu 181 Using the TV with Voice Guide on 183 Using the guide 185 Using Schedule Viewing 186 Using the Channel List 187 Using Smart Hub 190 Launching the e Manual 191 Using Bixby ...

Page 5: ...e models Check the HDMI port name of the purchased product s model Video Device HDMI Smartphone Screen Sharing Smart View SmartThings Apple AirPlay Tap View PC HDMI Screen Sharing Wireless Apple AirPlay Input Device Keyboard Mouse USB Gamepad Bluetooth Device Game Console HDMI External Storage USB Flash Drive Hard Disk Drive HDD The connection method and available external devices may differ depen...

Page 6: ...Connecting an Antenna You can connect a coaxial cable to your TV An antenna connection is not necessary if you connect a cable box or satellite box 6 ...

Page 7: ...ettings General Network Open Network Settings Wired If you connect a LAN cable the TV automatically accesses the Internet If the TV does not automatically connect to the network refer to Network Issues in Troubleshooting Use a CAT 7 STP type cable for the connection Shielded Twisted Pair The TV will not be able to connect to the Internet if your network speed is below 10 Mbps This function may not...

Page 8: ...elect your wireless network Refresh Manage Saved Networks The image on your TV may differ from the image above depending on the model and geographical area If no wireless access point is found select Add Network at the bottom of the list and enter the network name SSID If your wireless access point has a WPS or PBC button select Use WPS at the bottom of the list and then push the WPS or PBC button...

Page 9: ...tion Connecting an IP control device to the TV Settings General Network Expert Settings IP Remote You can connect an IP control device to the TV remotely to manage your IP device To use this function Power On with Mobile must be turned on Turning this feature on may allow other IP control devices to control your TV We recommend turning this feature on only if an authorized third party custom contr...

Page 10: ...vice refer to Source Connection Guide Smartphone Screen Sharing Smart View To turn off Screen Sharing Smart View disconnect the mobile device or press the button on the remote control Using the Smart View menu on your mobile device you can change the settings such as aspect ratio Use AirPlay if you are an iPhone or iPad user For more information refer to Source Connection Guide Smartphone Apple Ai...

Page 11: ...s screen on the TV screen This function enables mirroring Smart View by detecting vibrations generated when you tap the mobile device on the TV Be sure to tap away from the TV screen and bezel corners It may scratch or break the TV or mobile device screen We recommend using your mobile device with the cover in place and lightly tap it on any external edge of the TV Enabling the Tap View Enable Tap...

Page 12: ...ame Image Description HDMI to HDMI Each cable simultaneously transmits digital video and audio signals from an external device to the HDMI port on the TV Cables are divided into various types according to the types of input or output ports on external devices HDMI to MINI HDMI HDMI to Micro HDMI HDMI to USB Type C HDMI to DisplayPort Mini DisplayPort to HDMI 12 ...

Page 13: ...video signals Component Component cables transmit analogue signals The video signal is separated and transmitted to the red green and blue terminals to provide HD 1080i pictures The audio signal is transmitted to the red and white terminals Composite Composite cables transmit analogue signals The video signal is transmitted to the yellow terminal and the audio signal is transmitted to the red and ...

Page 14: ...he device automatically For more information refer to Controlling External Devices with a Samsung Remote Control Using the Universal Remote When a USB device is connected to the USB port a pop up message appears that lets you switch easily to the media content listed on the device This function may not be supported depending on the device and geographical area Editing the name and icon of an exter...

Page 15: ...dd to Home You can add the port of an external device to the Home Screen for quick switching Using additional functions You can use the following features on the Source screen Remote Access Use the TV to access your PC via remote PC or Screen Sharing Wireless For more information refer to Using Remote Access Connection Guide Displays device connection instructions For more information refer to Con...

Page 16: ...ction error Some HDMI cables and devices may not be compatible with the TV due to different HDMI specifications This TV does not support HDMI Ethernet Channel Ethernet is a Local Area Network LAN built with coaxial cables standardized by the IEEE Use a cable shorter than 10 feet 3 m to get the best UHD viewing quality Many computer graphics adaptors do not have HDMI ports but have DVI or DisplayPo...

Page 17: ...nual The Screen Sharing Smart View feature may not operate smoothly in a 2 4GHz environment For better experience 5 0GHz is recommended 5GHz may be available depending on the model To use Wi Fi Direct the mobile device must support the Wi Fi Direct function To check whether your mobile device supports Wi Fi Direct function refer to the mobile device s user manual The mobile device and your Smart T...

Page 18: ...DMI CEC function to operate external Samsung devices with your TV s remote control without any additional setup For more information refer to Using Anynet HDMI CEC Specific external devices connected to the TV may not support the universal remote feature Do not place any obstacles in front of an external device and TV s logo It may cause signals from the remote control to be transmitted improperly...

Page 19: ...y not support Anynet HDMI CEC You can configure the TV s Universal Remote to control third party cable boxes Blu ray players and home theaters that do not support HDMI CEC For more information refer to Controlling External Devices with a Samsung Remote Control Using the Universal Remote Anynet cannot be used to control external devices that do not support HDMI CEC The TV remote control may not wor...

Page 20: ...pp and Remote Access function XInput USB gamepads are supported For more information refer to Input Device in Connection Guide Source Connection Guide Input Device Connecting a Bluetooth keyboard mouse or gamepad Settings General External Device Manager Input Device Manager Bluetooth Device List If your device was not detected position the keyboard close to the TV and then select Refresh The TV sc...

Page 21: ... Displays the Channel List F8 key Mutes the sound F9 F10 key Adjusts the volume F11 F12 key Changes the channel Page Up Page Down Scrolls a web page displayed by the Internet app Left click Available only in the Internet app You can click a menu or link to start a function as you do on a PC Right click Available only in the Internet app You can use the following functions The options displayed in ...

Page 22: ...e Primary Button and Pointer Speed functions Entering Text using the On Screen Virtual Keyboard Use the virtual keyboard to enter text on your TV Recommended text Options Predict Next Character The image on your TV may differ from the image above depending on the model and geographical area 1 Recommended text When you type a word you want to use as a search term this function displays related sugg...

Page 23: ...urrently Recommended text Reset Recommended Text Memory Accented Character Preview Predict Next Character when using direction buttons Language 3 Predict Next Character Each time you type a character on the virtual keyboard the next characters predicted to be typed are displayed You can use the directional buttons on the remote control to select one 23 ...

Page 24: ...t be supported depending on the service provider language or geographical area Smart Hub service outages can be caused by disruptions in your Internet service To use Smart Hub you must agree to the Smart Hub service agreement and the collection and use of personal information Without giving consent you cannot use the additional features and services You can view the entire text of the Terms Privac...

Page 25: ...d geographical area On the Home Screen you can easily run the apps you have used previously or frequently The apps can also be moved or deleted from the screen 1 Settings When the focus is moved to Settings a list of quick settings icons appears above the top of the menu You can quickly set frequently used functions by clicking the icons e Manual You can open the user manual embedded in your TV 25...

Page 26: ...mize the TV s settings for playing video games with a gaming console such as a PlayStation Xbox or Nintendo Switch To turn Game Mode on or off press the Select button For more information refer to Setting the Viewing Environment for External Devices This function is only available when an external input source is being used This function may not be supported depending on the model Caption You can ...

Page 27: ...an run Device Care to diagnose and optimize your TV Device Care can also check and optimize the TV s storage If any problem is found the TV can call for technical support All Settings Display the Settings menu This function may not be supported depending on the model or geographical area 2 Source You can select an external device connected to the TV For more information refer to Switching between ...

Page 28: ...otification appears on the screen when it is time to broadcast a scheduled program or when an event occurs on a registered device If you move the focus to Notification and then press the Select button a notification window appears on the right and the following functions are available Delete All You can delete all your notifications Settings You can select services you want to be notified about Wh...

Page 29: ...e a payment using their associated app Some content may be restricted depending on your network conditions and your subscriptions to paid channels Parental control is necessary when children use this service Images may look blurry depending on the service provider s circumstances This function may not be supported depending on the model or geographical area Art When you are not watching TV or when...

Page 30: ...al button and then press the Select button The selected app is moved on the Home screen In the region that does not support the Universal Guide press the down directional button on the remote control 8 Removing an item on the Home Screen Move the focus to the app you want to delete press and hold the Select button on the remote control and then select Remove in option menu The selected app is dele...

Page 31: ...torun Last App is set to on the last used app is automatically run when you turn on the TV You can turn this function on or off Press the Select button at the current menu This function may not be supported depending on the app Testing Smart Hub connections Settings Support Device Care Self Diagnosis Smart Hub Connection Test Try Now Resetting Smart Hub Settings Support Device Care Self Diagnosis ...

Page 32: ...y Policy after logging in to your Samsung account You can create a Samsung account at http account samsung com Once you have an account you can use the same ID on both the TV and the Samsung website Signing in to a Samsung account Settings General System Manager Samsung Account Sign In Creating a new account Settings General System Manager Samsung Account Create Account Sign up for a Samsung accou...

Page 33: ...nto your account automatically whenever you turn on the TV click Stay Signed In Payment Info You can view or manage your payment information Back up You can back up the TV settings to your Samsung Cloud storage When resetting or replacing the TV you can also restore its settings with the backed up settings Sync Internet Once you sign in to your Samsung account and configure the Sync Internet setti...

Page 34: ... a Remote PC Provides Remote Desktop Connection RDP for remotely connecting to a PC running on Windows and Virtual Network Computing VNC for a PC running on Mac To remotely connect to a PC you must enter the IP address of the remote PC or select a saved profile Enter a correct username and password and select a correct protocol If there is any computer that can be accessed via the same network the...

Page 35: ... Computer icon on Desktop or Windows Explorer and then click Properties 2 Click Advanced System Settings The System Properties window appears 3 Click the Remote tab and then select the Allow Remote Assistance connections to this computer Mac OS 1 Select Menu System Preferences and then click Sharing 2 Select the Screen Sharing and Remote Login check box 3 Run the resolution changing app downloaded...

Page 36: ...and Internet View Network properties or in Start Run and then run ipconfig to check the IPv4 address of the computer In case of Mac you can check the IP address in Settings Remote Access When the TV and computer are not within the same network it is required to know the public IP and configure the router and AP Check whether the router connected to the computer supports port forwarding When the co...

Page 37: ... Explorer and then move to the folder to share 2 Right click the folder and then click Properties 3 After the Properties window appears click the Sharing tab and then click Advanced Sharing 4 After the Advanced Sharing window appears select the Share this folder check box Mac OS 1 Select Menu System Preferences and then click Sharing 2 Select the File Sharing check box 3 To add a folder to share c...

Page 38: ...ion Guide and then follow the screen instructions This function is available only on mobile devices that support the wireless Samsung DeX Using Office 365 You can read or create a document after accessing the Office 365 website Run the browser in full screen mode URL modification is impossible in the Office 365 page Adding the Cloud Service Select the Add Cloud Service icon Use the bookmarking fun...

Page 39: ...nternet Menu Settings Remote Access Pass allows you to easily manage the cloud service ID and password without biometric authentication on mobile devices For this purpose you must be signed in to your Samsung account The password is encrypted to be safely stored on your TV However the log in to Remote Access Pass may not work depending on the site policy To securely access the cloud service you ca...

Page 40: ...nding on the geographical area It is recommended to use the landscape mode in some apps for The Frame Apps Editor s Choice Most Popular The image on your TV may differ from the image above depending on the model and geographical area 1 Samsung Account Go to the Samsung Account screen to create a new account or sign out of your account If you are signed out of your Samsung account select Sign In to...

Page 41: ... some specific apps on a USB device You can run an app installed on a USB device only when the USB device is connected to the TV If the USB device is disconnected while an app is running the app is terminated You cannot run an app installed on a USB device on a PC or another TV Launching an app You can run the app desired from Downloaded App The icons below appear within the selected app s icon an...

Page 42: ...elect an app to delete 2 Select Delete The selected app is deleted Ensure that the related app data is also removed when you remove an app Standard apps cannot be uninstalled 2 Adding apps to the Home Screen 1 Select an app to add 2 Select Add to Home 3 After the Home Screen appears move the selected app to the desired location 4 Press the Select button The selected app is added to the Home Screen...

Page 43: ...Select button The selected app is moved This function may not be supported depending on the model or geographical area 5 Reinstalling an app 1 Select the app to install again 2 Select Reinstall Reinstallation starts 6 Checking the app information details 1 Select the app to check 2 Select View Details The app information screen appears You can rate an app on the View Details screen 7 Automatically...

Page 44: ...s To use the Gallery app you must be signed in to your Samsung account that uses the Samsung Cloud This function may not be supported depending on the model 1 Open category Move to at the top left of the screen using the directional buttons on the remote control to view by category the content synchronized with the Samsung Cloud 2 View Daily View Monthly Sort the content by day or month 3 Samsung ...

Page 45: ...he SmartThings app installed on them You can receive notifications about the statuses of your connected devices To use this function you must be logged in to your Samsung account This function may not be supported depending on the model or geographical area 1 Location selection list Press the Select button to identify all connected devices or the devices specific to a location 2 Samsung Account Go...

Page 46: ...ed on the server Please refer to the user guide of the SmartThings app on your mobile device for more details Controlling your TV with the mobile SmartThings app You can register your TV and use some features of the TV through the SmartThings app on your mobile device Using the e Manual Control and read the manual embedded in your TV Launching the e Manual Settings Support Open e Manual You can vi...

Page 47: ...lect an item from the search results to load the corresponding page 2 Sitemap It displays the lists for each item in e Manual 3 Index Select a keyword to navigate to the relevant page This function may not be supported depending on the model or geographical area 4 Moving to FAQ You can find the troubleshooting of the selected symptom 5 Recently Viewed Topics Select a topic from the list of recentl...

Page 48: ...n Words in blue e g Internet indicate a menu item The image on your TV may differ from the image above depending on the model and geographical area 6 Try Now Allows you to access the corresponding menu item and try out the feature right away 7 Link Access an underlined topic referred to on an e Manual page immediately 48 ...

Page 49: ...Internet refer to Read Before Using the Internet Function The Internet app has an embedded Samsung Pass Internet Internet Menu Samsung Pass Settings With Samsung Pass you can log into the website easily and securely When you visit the website again you can log in with Samsung Pass Biometrics Authentication on your mobile device without entering your ID and password However this Samsung Pass login ...

Page 50: ...ia content saved on storage devices such as USB devices mobile devices and cameras on the TV You cannot play media content if the content or the storage device is not supported by the TV For more information refer to Read Before Playing Photo Video or Music Files Backup important files before connecting a USB device Samsung is not responsible for damaged or lost files You can use the following fun...

Page 51: ...nt may not be played depending on the encoding method or file format Furthermore several functions may be restricted Content on devices connected to the TV via your network may not play smoothly due to network communication problems If this occurs use a USB device Playing multimedia content on a USB device 1 Connect a USB device to the USB port 2 When a pop up message appears on the screen select ...

Page 52: ...Buttons and functions available while playing multimedia content Press the Select button while playing any video or photo content The following buttons appear The provided buttons and functions may not be supported depending on the model or geographical area The available buttons and functions may differ with the content you are viewing or playing Pause Play Pauses or plays the multimedia content ...

Page 53: ...al select the button repeatedly To return to normal speed select the option or press the button You can use the following functions when the video is paused Note that with the video paused the TV does not play audio Slow Rewind or Slow Forward Allows you to play a video slowly backward or forward by selecting the or option There are 3 playback speeds To change the playback speed press the option r...

Page 54: ... transition effects to the slide show If there is only one image file in the USB device the slide show is not played Background Music Plays background music as you set in the pop up window while the TV displays photos The music files must be saved in the same USB device as the photo files To pause the background music select Background Music on the playback screen bottom Subtitles You can set the ...

Page 55: ...unction is supported only in The Frame Bixby is available only when the TV is connected to the Internet To use Bixby you must register and sign in to your Samsung account Some functions may not be supported if you are not signed in to your Samsung account Bixby only supports some languages and the supported functions may differ depending on the geographical area Bixby may not be supported dependin...

Page 56: ...g Smart Remote buttons Press and hold the button on your Samsung Smart Remote say a command and then release the button To view the Bixby guide press the button once When you press the button the Explore Now button appears at the bottom of the screen Press the Select button to go to the Explore Bixby screen 56 ...

Page 57: ...ce You can delete a voice ID after selecting My Profile When the voice ID is deleted its icon also disappears If you are signed out of your Samsung account select My Profile to sign in 2 Tutorials The pop up window on using Bixby appears 3 Settings You can change the settings for using Bixby These functions may not be supported depending on the geographical area These functions can be set in Bixby...

Page 58: ...ommands set Voice Hint to Off Settings General Voice Voice Hint 5 All Services You can learn the voice commands that let you use Bixby in various situations Use the directional buttons to move to the desired command and then press the Select button You can operate the TV with various voice commands Read Before Using Bixby The supported voice interaction languages and features may differ depending ...

Page 59: ...sh Set Up Your Service Provider If Set Up Your Service Provider is not completed you can complete it using Reset Settings General Reset Try Now To use the voice text input function and the search function you must consent to provisions allowing third parties to collect and use your voice data To use the Bixby function you must Agree to Smart Hub s Terms of Use Agree to a guidance regarding the col...

Page 60: ...rea In the Guide you can see the daily program schedules for each station see program information choose a program to watch and set up a schedule viewing To view the Guide while watching TV press the Channel button on the Samsung Smart Remote or press the GUIDE button on the standard remote control To see information about analog channels and use the analog channel functions of the Guide you must ...

Page 61: ...ime and date The appears next to programs that have been configured for a scheduled viewing To set up a schedule viewing you must first set the TV s clock Settings General System Manager Time Clock Using the schedule viewing options from the guide screen On the Guide screen select a program you would like to view press and hold the Select button and then select Schedule Viewing in the pop up menu ...

Page 62: ...l System Manager Time Clock Setting the schedule Viewing Time Live TV Schedule Manager You can change scheduled viewing information or cancel scheduled viewings You can set up a maximum total of 30 Schedule Viewing entries Edit You can set the start time of a scheduled viewing If you choose a program from the Guide the Start Time can be set to up to 10 minutes before the program Delete You can del...

Page 63: ...le box You do not need to use this function if your TV is connected to a cable box or satellite box This function may not be supported depending on the incoming broadcast signal All Channels Displays the channels that the TV found during the Auto Program channel search These are the channels your TV will receive either over the air if your TV is set to Air or over cable if your TV is set to Cable ...

Page 64: ...ing a target channel to remove in Edit Channels select Delete Removed channels are not displayed in the Channel List Select any deleted channels and then select Restore to restore the channels to the list Rename Channel After selecting a channel to change in Edit Channels select Rename Channel to change the channel name You can rename only one channel at a time This function is only available for ...

Page 65: ...list 2 Press the right directional button to select Add Channels 3 Select the desired channel in the list on the screen 4 Press Add Channels to add the selected channel in the Favorites list Select Favorites 1 Favorites 5 on the Edit Channels screen and the following functions are available Add Channels In the channel list select one or more channels to add in the favorite list and then select Add...

Page 66: ...ng Lock Settings Broadcasting Program Rating Lock Settings Try Now This function is useful for controlling what programs children can watch on the TV based on their ratings Program Rating Lock Settings does not however block programs originating from external sources such as Blu ray players DVD players or USB files Every time you access Program Rating Lock Settings you must enter the security PIN ...

Page 67: ...s function may not be supported depending on the model or geographical area Some channels may not include the Data Service You can use the following functions Data Service Enable or disable data services Do Not Track Ask apps and services not to track your browsing activity Private Browsing Enable Private Browsing to stop the browser from saving your Internet history Delete Browsing Data Delete al...

Page 68: ...pending on broadcasting signal This function may not be supported depending on the model or geographical area Checking digital channel signal info and strength Settings Support Device Care Self Diagnosis Signal Information Try Now If your TV is attached to a separate over the air antenna you can use the signal strength information to adjust the antenna for increased signal strength and improved HD...

Page 69: ...g environments Natural Reduces eye strain for a comfortable viewing experience Movie Is suitable for watching TV or movies in a dark room FILMMAKER MODE You can watch the source content e g movie as it is The image defined as FILMMAKER MODE automatically switches to FILMMAKER MODE while watching This function may not be supported depending on the model or geographical area FILMMAKER MODE may look ...

Page 70: ...Try Now When LED Clear Motion is set to On the screen appears darker than when it is Off This function may not be supported depending on the model Contrast Enhancer Try Now Film Mode Try Now This function is only available when the input signal is TV AV Component 480i 1080i or HDMI 1080i Color Tone Try Now White Balance Try Now Gamma Try Now Shadow Detail Try Now RGB Only Mode Try Now This functio...

Page 71: ...ode are switched to Game automatically Sound Mode may not be automatically switched depending on the selected audio device on the Sound Output menu When Game Mode is set to On some functions are not available To use a different external device on the same port remove the game console connection set Game Mode to Off and then connect the external device to the port The Game Mode functions used for N...

Page 72: ...you connect the TV to an external device that supports only the UHD 24 Hz or UHD 30 Hz frequency or any FHD frequency the Input Signal Plus function may not be available In this case turn off the Input Signal Plus function For more information refer to Supported Resolutions for UHD Input Signals This function may not be supported depending on the model or geographical area Using HDMI Black Level S...

Page 73: ...fer to Picture sizes and input signals Fit to Screen Try Now Fitting the picture to the screen This function may not be supported depending on the Picture Size setting This function may not be supported depending on the broadcast signals Zoom and Position Try Now Adjusting the picture size and or position This function is available only if Picture Size is set to Custom To change the picture positi...

Page 74: ...Equalizer Try Now This function is not available when the Sound Mode function is set to Adaptive Sound or Amplify The name and properties of this function may appear differently depending on the connected external device HDMI eARC Mode You can connect an audio device that supports eARC via HDMI eARC Muting occurs temporarily during device connection HDMI ARC is supported by some models Check the H...

Page 75: ...with Atmos streams that are input from external devices Set to On if the audio device connected via HDMI eARC supports Dolby Atmos The TV screen may flicker when this function is turned on or off If this function is on set Digital Output Audio Format to Auto HDMI ARC is supported by some models Check the HDMI port name of the purchased product s model Auto Volume Try Now Automatically adjusts the ...

Page 76: ...vices to the TV They must be paired using the TV s Bluetooth function Refer to the user manual for your audio device such as Bluetooth speaker sound bar and headphones for detailed connection and usage If the TV fails to find a Bluetooth audio device place the device closer to the TV and then select Refresh When you turn on a paired Bluetooth audio device the TV detects it automatically and then d...

Page 77: ...surround sound configurations with or without a sound bar A surround sound configuration can be used if all of the following conditions are met Two or more Samsung wireless speakers of the same type must be connected to the same wireless network The Samsung audio devices that support the Wi Fi function must be connected to the same wireless network as the TV Surround sound configurations with a so...

Page 78: ...cted and then connected The Clock Mode is changed from Auto to Manual The TV is not connected to the Internet No broadcast signals are received Setting the clock automatically Settings General System Manager Time Clock Clock Mode Auto This function works only when the TV is connected to the Internet or is receiving digital broadcasts through a connected antenna The accuracy of the time information...

Page 79: ...ding on the model or geographical area DST Automatically adjusts for Daylight Saving Time DST This function is only available when the Clock Mode is set to Auto Changing the current time Settings General System Manager Time Clock Time Offset Time Offset adjusts the time through a network connection This function is available only when Clock Mode is set to Auto the TV fails to receive time informat...

Page 80: ...atically shut off the TV after a pre set period of time You can set the sleep timer for up to 180 minutes after which it will turn off the TV This function may not be supported in some viewing modes Turning off the TV using the off timer Settings General System Manager Time Off Timer You can set Off Timer to shut off the TV automatically at a specific time Off Timer is only available if the Clock ...

Page 81: ... the TV according to the ambient light level to reduce power consumption If Ambient Light Detection has adjusted the screen brightness to a too bright or dark level you can select Minimum Brightness to manually adjust the minimum screen brightness Minimum Brightness Try Now When Ambient Light Detection is turned on you can manually adjust the minimum brightness of the TV screen This function acts ...

Page 82: ...onnect the USB device to the TV to update To update using a USB device download the update package from Samsung com to your computer Then save the update package in the USB device s top level folder Otherwise the TV will not be able to locate the update package Updating the TV automatically Settings Support Software Update Auto Update Try Now If the TV is connected to the Internet you can have the...

Page 83: ...d the voice guide for Accessibility Shortcuts is enabled The shortcut menus may not appear depending on the model or geographical area Enabling voice guides for the visually impaired Settings General Accessibility Voice Guide Settings Try Now You can activate voice guides that describe the menu options aloud to aid the visually impaired To activate this function set Voice Guide to On With Voice Gu...

Page 84: ... turns back on Enabling audio for the video description function Settings General Accessibility Video Description Try Now You can activate an audio guide that provides an audio description of video scenes for the visually impaired This function is only available with broadcasts that provide this service White text on black background high contrast Settings General Accessibility High Contrast Try N...

Page 85: ... about the remote control for the visually impaired Settings General Accessibility Learn TV Remote Try Now This function helps individuals with a visual impairment to learn the positions of the buttons on the remote control When this function is activated you can press a button on the remote control and the TV will tell you its name Press the RETURN button twice to exit Learn TV Remote This functi...

Page 86: ...anguage Settings General Accessibility Caption Settings Caption Mode Default CC1 CC4 Text1 Text4 Operates in either analog TV channel mode or when a signal is supplied from an external device to the TV Depending on the broadcast signal the analog caption function may or may not work with digital channels Default Service1 Service6 CC1 CC4 Text1 Text4 Works with digital channels These functions may ...

Page 87: ...supported depending on the model When you connect the Bluetooth headphone to the TV Multi output Audio is activated For more information refer to Listening to the TV through Bluetooth devices Configuring the repeat settings for remote control buttons Settings General Accessibility Remote Button Repeat Settings Try Now You can configure the operation speed of the remote control buttons so that they...

Page 88: ...e Internet This function may not be supported depending on the model or geographical area Bixby Amazon Alexa Google Assistant To use the Voice Assistant follow the instructions on the TV screen to enable the selected Voice Assistant To change the settings for Voice Assistant run the Settings menu under each Voice Assistant Settings General Voice Voice Assistant To enable the Settings menus for eac...

Page 89: ...wn to reset the PIN to 0000 On the Samsung Smart Remote Press Volume button Volume Up Volume Down Volume Up On the standard remote control Press button Volume Up Press RETURN button Volume Down Press RETURN button Volume Up Press RETURN button Selecting Usage or Retail Mode Settings General System Manager Usage Mode Try Now You can set the TV for retail environments by setting Usage Mode to Retail...

Page 90: ...ay Settings You can use AirPlay to view content from your iPhone iPad or Mac on the TV screen This function may not be supported depending on the model Restoring the TV to the factory settings Settings General Reset Try Now You can restore all TV settings to the factory defaults 1 Select Reset The security PIN entry window appears 2 Enter the security PIN and then select Reset All settings are the...

Page 91: ...y the service provider for any reason Application services may be provided in English only and available content may differ with the geographical area For more information about applications visit the applicable service provider s website An unstable Internet connection may cause delays or interruptions In addition applications may terminate automatically depending on the network environment If th...

Page 92: ...e delayed or suspended completely depending on the status of the participating systems Copy and paste operations are not supported When composing an email or a simple message certain functions such as the font size and color selection may not be available There is a limit to the number of bookmarks and the size of the log file that can be saved The number of windows that can be opened concurrently...

Page 93: ...o communicate with another device the result is usually interference and or a communications failure Most wireless networks have an optional security system To enable a wireless network s security system you need to create a password using characters and numbers This password is then needed to connect to a security enabled access point Wireless security protocols The TV only supports the following...

Page 94: ...cting an external hard drive use the USB HDD 5V 1A port We recommend that you use an external hard drive with its own power adapter Certain digital cameras and audio devices may not be compatible with the TV If there are multiple USB devices connected to the TV the TV might not be able to recognize some or all the devices USB devices that use high power input should be connect to the USB HDD 5V 1A...

Page 95: ...b Micro DVD sub or txt SubStation Alpha ssa Advanced SubStation Alpha ass SMPTE TT Text xml Video formats with subtitles Name Container Xsub AVI SubStation Alpha MKV Advanced SubStation Alpha MKV SubRip MKV VobSub MKV MPEG 4 Timed text MP4 TTML in smooth streaming MP4 SMPTE TT TEXT MP4 SMPTE TT PNG MP4 95 ...

Page 96: ... and codecs File extension Format Codec Note mp3 MPEG MPEG1 Audio Layer 3 m4a mpa aac MPEG4 AAC flac FLAC FLAC Supports up to 2 channels ogg OGG Vorbis Supports up to 2 channels wma WMA WMA WMA is supported up to 10 Pro 5 1 channels WMA lossless audio is not supported wav wav wav mid midi midi midi Supports type 0 and type 1 Seek is not supported Supports USB device only ape ape ape aif aiff AIFF ...

Page 97: ...1080 60 50 Dolby Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 G 711 A Law μ Law OPUS HEVC H 265 Main Main10 60 50 Motion JPEG 1920 x 1080 60 20 MVC MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorrenson VP6 AV1 3840 x 2160 60 40 webm WebM VP8 1920 x 1080 60 20 Vorbis VP9 Profile 0 profile 2 supporte...

Page 98: ...ot be compatible with the TV HEVC codec is only available in MKV MP4 TS containers The MVC codec is supported partly Video decoders H 264 UHD is supported up to Level 5 1 and H 264 FHD is supported up to Level 4 1 TV does not support FMO ASO RS HEVC UHD is supported up to Level 5 1 and HEVC FHD is supported up to Level 4 1 VC1 AP L4 is not supported GMC 2 or above is not supported Audio decoders W...

Page 99: ...20 x 1080 60 50 Dolby Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 G 711 A Law μ Law OPUS HEVC H 265 Main Main10 60 50 Motion JPEG 60 20 MVC MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorrenson VP6 AV1 60 40 webm WebM VP8 1920 x 1080 60 20 Vorbis VP9 Profile 0 profile 2 supported 60 50 AV1 60 40 r...

Page 100: ...eeds Some USB digital camera devices may not be compatible with the TV HEVC codec is only available in MKV MP4 TS containers The MVC codec is supported partly Video decoders H 264 FHD is supported up to Level 4 1 TV does not support FMO ASO RS HEVC FHD is supported up to Level 4 1 VC1 AP L4 is not supported GMC 2 or above is not supported Audio decoders WMA is supported up to 10 Pro 5 1 channels M...

Page 101: ...GP MOV FLV VRO VOB PS TS SVAF H 264 BP MP HP 1920 x 1080 60 20 Dolby Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 G 711 A Law μ Law OPUS HEVC H 265 Main Main10 Motion JPEG 30 20 MVC 60 MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorrenson VP6 webm WebM VP8 1920 x 1080 60 20 Vorbis rmvb RMVB RV8 9 10 RV3...

Page 102: ... data transmission speeds Some USB digital camera devices may not be compatible with the TV HEVC codec is only available in MKV MP4 TS containers The MVC codec is supported partly Video decoders H 264 is supported up to Level 4 1 TV does not support FMO ASO RS VC1 AP L4 is not supported GMC 2 or above is not supported Audio decoders WMA is supported up to 10 Pro 5 1 channels M2 profile WMA1 WMA lo...

Page 103: ...60p 16 9 Standard Custom USB 720p 16 9 Standard Custom 4 3 USB 1080i p 60 Hz 16 9 Standard Custom 4 3 USB 3840 x 2160p 24 30 Hz 16 9 Standard Custom USB 3840 x 2160p 60 Hz USB 4096 x 2160p 24 30 60 Hz 16 9 Standard Custom This input signal is supported by TU6 TU7 series BET H The input ports for external devices may differ depending on the model and geographical area Installing an anti theft lock ...

Page 104: ...function is supported by TU6 TU7 series BET H If Input Signal Plus is set to Off Frame rate fps Color Depth Chroma Sampling RGB 4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0 50 60 8 bit O If Input Signal Plus is set to On Frame rate fps Color Depth Chroma Sampling RGB 4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0 50 60 8 bit O O O O 10 bit O O 104 ...

Page 105: ...n result in a blank screen or just the remote control sensor turning on Refer to the user manual of your graphics card for compatible resolutions The native resolution is 3840 x 2160 at 60 Hz with the Input Signal Plus set to On The native resolution is 3840 x 2160 at 30 Hz with the Input Signal Plus set to Off IBM Resolution Dots x lines Display format Horizontal frequency KHz Vertical frequency ...

Page 106: ... 188 50 000 800 x 600 75 Hz 46 875 75 000 49 500 1024 x 768 60 Hz 48 363 60 004 65 000 1024 x 768 70 Hz 56 476 70 069 75 000 1024 x 768 75 Hz 60 023 75 029 78 750 1152 x 864 75 Hz 67 500 75 000 108 000 1280 x 720 60 Hz 45 000 60 000 74 250 1280 x 800 60 Hz 49 702 59 810 83 500 1280 x 1024 60 Hz 63 981 60 020 108 000 1280 x 1024 75 Hz 79 976 75 025 135 000 1440 x 900 60 Hz 55 935 59 887 106 500 160...

Page 107: ...al vertical 1920 x 1080 100 Hz 112 500 100 000 297 000 1920 x 1080 120 Hz 135 000 120 003 297 000 3840 x 2160 30 Hz 67 500 30 000 297 000 3840 x 2160 60 Hz 135 000 60 000 594 000 3840 x 2160 100 Hz 225 000 100 000 1188 000 3840 x 2160 120 Hz 270 000 120 000 1188 000 4096 x 2160 24 Hz 54 000 24 000 297 000 4096 x 2160 25 Hz 56 250 25 000 297 000 4096 x 2160 30 Hz 67 500 30 000 297 000 4096 x 2160 5...

Page 108: ...74 250 1920 x 1080i 50 Hz 28 125 50 000 74 250 1920 x 1080i 60 Hz 33 750 60 000 74 250 1920 x 1080 24 Hz 27 000 24 000 74 250 1920 x 1080 25 Hz 28 125 25 000 74 250 1920 x 1080 30 Hz 33 750 30 000 74 250 1920 x 1080 50 Hz 56 250 50 000 148 500 1920 x 1080 100 Hz 112 500 100 000 297 000 1920 x 1080 120 Hz 135 000 120 003 297 000 1920 x 1080 60 Hz 67 500 60 000 148 500 3840 x 2160 24 Hz 54 000 24 00...

Page 109: ...0 594 000 4096 x 2160 60 Hz 135 000 60 000 594 000 4096 x 2160 100 Hz 225 000 100 000 1188 000 4096 x 2160 120 Hz 270 000 120 000 1188 000 The resolution may not be supported depending on the model VESA CVT Resolution Dots x lines Display format Horizontal frequency KHz Vertical frequency Hz Clock frequency MHz Polarity horizontal vertical 2560 x 1440 60 Hz 88 787 59 951 241 500 2560 x 1440 120 Hz...

Page 110: ...evice may disconnect depending on the distance between them A Bluetooth device may hum or malfunction When a part of your body is in contact with the receiving transmitting system of the Bluetooth device or the TV When the device is subject to electrical variation from obstructions caused by a wall corner or office partitioning When the device is exposed to electrical interference from same freque...

Page 111: ...lock icon To unblock all the categories in a row select the lock under ALL This function may not be supported depending on the model or geographical area Categories on the left TV Y Young children TV Y7 Children 7 and over TV G General audience TV PG Parental guidance TV 14 Viewers 14 and over TV MA Mature audience Categories on the top ALL Lock all TV ratings FV Fantasy violence V Violence S Sexu...

Page 112: ...ents strongly cautioned R Restricted Children under 17 should be accompanied by an adult NC 17 No children under age 17 X Adults only NR Not rated Blocking programs based on their Canadian English Rating This rating system applies to all rated material viewed on English Canadian TV channels Select a lock beside one of the rating categories to block that category and all higher categories To unbloc...

Page 113: ...on their Downloadable U S Rating This rating system only applies to material originating from US DTV channels Parental restriction information is automatically downloaded while you watch DTV channels This download may take several seconds If the information is unavailable from the broadcasting station the Downloadable U S Rating menu is deactivated Parental restriction levels differ with the broad...

Page 114: ...Laboratories The terms HDMI and HDMI High Definition Multimedia Interface and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries Open Source License Notice Open Source used in this product can be found on the following webpage http opensource samsung com This license may not be supported depending on the model or geographical area 1...

Page 115: ...atures Disable Ambient Light Detection Power Saving Mode Motion Lighting or Contrast Enhancer Settings General Eco Solution Ambient Light Detection Settings General Eco Solution Power Saving Mode Settings General Eco Solution Motion Lighting Settings Picture Expert Settings Contrast Enhancer Run Picture Test When the tested image quality is normal check the signal of the connected device Settings ...

Page 116: ...d of time Settings General System Manager Time Sleep Timer If the Sleep Timer has not been enabled see if Auto Power Off or Off Timer has been enabled and disable it Settings General Eco Solution Auto Power Off Settings General System Manager Time Off Timer Problems Powering On If you are having problems powering on your TV there are a number of things to check before calling the service departmen...

Page 117: ...nt may cause picture distortions especially in fast moving pictures from sports programs and action movies If the signal reception is weak or poor screen distortion may be visible but it is not a malfunction Mobile phones used close to the TV within 3 2 ft may cause noise on analog and digital channels The color is wrong or missing If you re using a Component connection make sure that the Componen...

Page 118: ...e Size The Caption function in the TV menu is deactivated When an external device is connected with an HDMI or Component cable the Caption function is unavailable Adjust the caption setting on the external device Captions appear on the TV screen Turn off the Caption function in Caption Settings Settings General Accessibility Caption Settings Caption The HDR of the connected external device turns o...

Page 119: ...and the TV and then try cable connection again The picture is good but there is no sound Set Sound Output to TV Speaker Settings Sound Sound Output If you are using an external device check the device s audio output option For example you may need to change your cable box s audio option to HDMI if the box connected to your TV is using an HDMI cable To listen to computer sound connect an external s...

Page 120: ...DMI ARC is supported by some models Check the HDMI port name of the purchased product s model Whenever a function is used on the TV or the channel is changed the TV voices the activity The TV explains in voice over the video scenes displayed on the screen Turn off the Voice Guide function in Voice Guide Settings Settings General Accessibility Voice Guide Settings Voice Guide The TV audio is not be...

Page 121: ...your TV HDMI ARC is supported by some models Check the HDMI port name of the purchased product s model I want to turn off and on the TV and audio device at the same time When you connect the Samsung Soundbar to the TV via Bluetooth the power turns off and on together It may not be supported depending on the Samsung Soundbar model When you connect an audio device that supports HDMI eARC to the HDMI...

Page 122: ...al cable is securely connected to the TV Run Reset or Auto Program Settings General Reset Settings Broadcasting Auto Program The captions are not provided on a digital channel I want to turn off the captions When watching channels with the antenna cable connected run Caption Settings Settings General Accessibility Caption Settings Some channels may not have caption data When watching a channel on ...

Page 123: ...s Confirm that the TV and your PC are connected to the same network To wirelessly connect the TV to your mobile device read the instructions at Smartphone Screen Sharing Smart View in Connection Guide and then try to connect Source Connection Guide Smartphone Screen Sharing Smart View If the TV has difficulties connecting to your PC or mobile device due to surrounding radio interferences change th...

Page 124: ... recognized check the power supply of the PC and then reconnect the HDMI cable between the PC and TV When the symptom persists check that the PC is in Sleep mode When the set resolution is not matched the screen may flicker For the PC supported resolution see Read Before Connecting a Computer Supported Resolutions 124 ...

Page 125: ... problem with the access point In this case try using a different access point Wired network connection failed Check if the LAN cable is plugged in on both ends If it is plugged in check if the access point is turned on If it is on turn it off wait 1 or 2 minutes and then turn it on Auto IP configuration failed Unable to connect to the network Check if the LAN cable is plugged in on both ends If i...

Page 126: ...urn your TV off and on I want to start Anynet I also want the connected devices to turn on when the TV is turned on Move the focus to the Anynet device at Source press the up directional button to move to Anynet HDMI CEC and then press the Select button Check if the Anynet device is properly connected to the TV and then select Anynet HDMI CEC menu to see if Anynet HDMI CEC is set to On Settings Ge...

Page 127: ...onnected Go to Anynet HDMI CEC and see if Anynet HDMI CEC has been set to On Settings General External Device Manager Anynet HDMI CEC Scan for Anynet devices again If the connection is terminated because there has been a power failure or the HDMI cable has been disconnected please scan for the device again Remote Control Issues When the remote control isn t working these steps may help resolve the...

Page 128: ...ality may be poor The services of your application are not provided by the TV but by the application service provider Refer to the Help section on the application service provider s website Media Files When files don t play this may help resolve the problem The problem Try this Some files are interrupted during playback This problem may occur with unsupported files or high bitrate files Most files...

Page 129: ...s General Voice Google Assistant Settings With Samsung Smart Remote the following features are available except for voice recognition There is no response even if the voice entry button is pressed Try pairing the remote control with the TV During voice recognition the heavy load message appears and the function does not work Unplug and then plug the TV power cable and then try again after 1 minute...

Page 130: ...il Mode the TV s audio and video settings are automatically reset every 5 minutes Change Usage Mode to Home Mode Settings General System Manager Usage Mode The TV is tilted to the side Remove the base stand from the TV and reassemble it The stand is wobbly or crooked Refer to the Quick Setup Guide and make sure that the stand is assembled correctly PIP is not available PIP is available only when a...

Page 131: ... Internet has failed Check the network connection status Settings General Network Network Status If the TV is not connected to a network connect it to a network The upgrade stops if you already have the latest software version The TV narrates the screen events in voice over To turn off Voice Guide move the focus from Accessibility Shortcuts to Voice Guide and then press the Select button You can t...

Page 132: ...he problem Try this Cannot select Signal Information in Self Diagnosis Verify that the current channel is a digital channel Signal Information is only available for digital channels Settings Support Device Care Self Diagnosis Signal Information Reset Smart Hub Resets all Smart Hub settings to their factory defaults and deletes all information related to Samsung accounts linked service accounts Sma...

Page 133: ...or the Samsung website You can also view information by scanning the QR code of your TV You can also start this function by pressing and holding the button for 5 or more seconds For the standard remote control press and hold the Play button for 5 or more seconds Continue holding the button until the customer information pop up window appears Requesting service Settings Support Device Care Request ...

Page 134: ... right you can check if the issue is caused by the product or the broadcasting signal and cables When the TV screen does not display properly The color and design of the TV and its accessories and the features may differ depending on the model or geographical area Check the antenna and input cable connections ANT IN ANT IN Check the antenna and input cable connections 134 ...

Page 135: ...DMI IN Check the antenna and HDMI cable connections If the issue persists define exactly what is wrong with the display For example mosaics and blocks multiple lines or white dots fixed horizontal or vertical lines 135 ...

Page 136: ...Try changing channels using the remote control Source Press the button select Source choose another input source 136 ...

Page 137: ... run a diagnostic test On the remote control press the button Settings Select Settings Support Device Care Self Diagnosis Picture Test Support Support Device Care Select Settings Support Device Care Self Diagnosis Picture Test 137 ...

Page 138: ...e on screen instructions to complete the test When a message appears select OK and follow the on screen instructions to complete the test Picture Test Complete Close When a message appears select Close and follow the on screen instructions to complete the test 138 ...

Page 139: ... remote control press the button Settings Select Settings Support Device Care Self Diagnosis Signal Information to check the signal strength Support Support Device Care Select Settings Support Device Care Self Diagnosis Signal Information to check the signal strength 139 ...

Page 140: ...ust be more than 20 dB more than 4 bars on the icon for stable signal reception Related menu path Settings Support Device Care Self Diagnosis Picture Test Try Now Settings Support Device Care Self Diagnosis Signal Information Try Now 140 ...

Page 141: ...f When your TV does not turn on The color and design of the TV and its accessories and the features may differ depending on the model or geographical area If your TV does not turn on check whether the remote control sensor is on By holding a reflective object like mirror under the TV you can easily find the remote control sensor 141 ...

Page 142: ...ned on unplug the power cable and plug it back in One Connect Cable One Connect Cable Disconnect and reconnect the One Connect cable between the TV and the One Connect OC Box Make sure that the One Connect cable is not pinched or bent sharply 142 ...

Page 143: ...l to turn on your TV If the remote control sensor turns off when you press the power button your TV is correctly connected to the power supply If the TV screen is still blank softly tap it with your finger If the part of the screen you tapped on blinks your TV is correctly connected to the power supply 143 ...

Page 144: ... is turned on but the connected external device does not work or any connection problem occurs HDMI IN HDMI IN HDMI IN One Connect Cable One Connect Cable Check the connection of the HDMI cable to your TV or One Connect Box Make sure that the external device is turned on 144 ...

Page 145: ... to the device and to the wall outlet If it does not turn on make sure the power cable is properly connected to the device and to the wall outlet HDMI IN HDMI IN HDMI IN One Connect Cable One Connect Cable Check the connection of the HDMI cable to your TV or One Connect Box 145 ...

Page 146: ... not be supported depending on the model or geographical area Also make sure that the correct source is selected on the Home Screen Source HDMI IN HDMI IN HDMI IN If the same problem continues try connecting another external device to the TV using an HDMI cable If the display is correct your external device may be faulty 146 ...

Page 147: ...t with an external device properly The color and design of the TV and its accessories and the features may differ depending on the model or geographical area When the picture looks distorted Power Power First disconnect and reconnect the power cables and HDMI cables on the back of your TV or the One Connect OC Box then unplug the power cord and plug it back into the wall outlet 147 ...

Page 148: ...ack into the wall outlet HDMI If the external device supports UHD video use a dedicated HDMI cable 4K for HDMI video playback Component Component If a component cable is used make sure that the colored connectors are connected to the matching connectors on the external device and the TV The COMPONENT IN port may not be supported depending on the model or geographical area 148 ...

Page 149: ...rts it LAN HDMI Satellite If you are using a set top box check the cable connection The cable you need to check depends on the type of set top box Make sure that your access point is connected to the Internet If not disconnecting and reconnecting its power cable may be required 149 ...

Page 150: ...le If the problem persists and if your TV uses the One Connect Cable disconnect and reconnect the One Connect Cable to the TV and the One Connect OC Box Ensure that the One Connect Cable is not pinched or bent sharply HDMI eARC HDMI If no sound comes out of your Sound Bar and if it is connected to the TV with an HDMI cable check the HDMI eARC connector on the back of the TV HDMI ARC is supported b...

Page 151: ...and the receiver is connected to the TV using an HDMI cable check the HDMI connector on the back of the TV The cable must be connected to the HDMI eARC port on your TV HDMI ARC is supported by some models Check the HDMI port name of the purchased product s model 151 ...

Page 152: ...nect to the Internet The color and design of the TV and its accessories and the features may differ depending on the model or geographical area No Access Network If your TV is not connected to the internet check the network and the status of your access point On the remote control press the button and move to Settings using the directional button 152 ...

Page 153: ...k Network Status to check the network status General General Network Select Settings General Network Network Status to check the network status General Network Reset Network If the network isn t connected a network reset may be required 153 ...

Page 154: ...perating normally If you are using a wireless access point check the access point location If the access point is too far from the TV move it closer Try rebooting the access point by disconnecting and reconnecting the power connector It may take 1 to 2 minutes until the access point comes back online after a reboot 154 ...

Page 155: ...eneral Network If the same problem continues select Settings General Network Network Status IP Settings to change to a different DNS server If a test occurs cancel it and select IP Settings Network Status IP Settings If the same problem continues select Settings General Network Network Status IP Settings to change to a different DNS server If a test occurs cancel it and select IP Settings 155 ...

Page 156: ...er enter 8 8 8 8 then select OK Update now If the same problem continues a software update or factory reset may be required Related menu path Settings General Network Network Status Try Now Settings General Network Reset Network Try Now Settings Support Software Update Try Now Settings General Reset Try Now 156 ...

Page 157: ...ing signal and cables When no sound comes out of the TV or the sound is breaking up The color and design of the TV and its accessories and the features may differ depending on the model or geographical area If your TV does not produce any sound press the Volume button to increase the volume If your TV is connected to an external device check the volume of the external device 157 ...

Page 158: ...Output Then select TV Speaker Settings Check the volume on the screen If a number for the TV volume is not displayed select Settings Sound Sound Output Then select TV Speaker Sound Sound Sound Output TV Speaker Check the volume on the screen If a number for the TV volume is not displayed select Settings Sound Sound Output Then select TV Speaker 158 ...

Page 159: ...lect Settings Support Device Care Self Diagnosis Sound Test Update now If the same problem continues a software update or factory reset may be required If there is sound but it is not clear run a diagnostic test On the remote control press the button 159 ...

Page 160: ...Self Diagnosis Sound Test to check the sound Support Support Device Care Go to Settings Support Device Care Self Diagnosis Sound Test to check the sound Settings If the test reveals a problem select Settings Sound Expert Settings Reset Sound 160 ...

Page 161: ...nd Expert Settings If the test reveals a problem select Settings Sound Expert Settings Reset Sound Settings If the test shows no problems select Settings Support Device Care Self Diagnosis Signal Information 161 ...

Page 162: ...ings Support Device Care Self Diagnosis Signal Information Signal Information Signal strength must be more than 20 dB more than 4 bars on the icon for stable signal reception Update now If the same problem continues a software update or factory reset may be required 162 ...

Page 163: ...ttings Support Device Care Self Diagnosis Sound Test Try Now Settings Sound Expert Settings Reset Sound Try Now Settings Support Device Care Self Diagnosis Signal Information Try Now Settings Support Software Update Try Now Settings General Reset Try Now 163 ...

Page 164: ...en the remote control does not work The color and design of the TV and its accessories and the features may differ depending on the model or geographical area Verify that the infrared remote control signal is being transmitted and received Make sure the remote control sensor on the TV is blinking 164 ...

Page 165: ...receiver on your TV Make sure the remote control works properly You can check whether the signal is being transmitted by pressing the power button and observing the front tip of the remote control through the camera on your smartphone 165 ...

Page 166: ...If you don t see any infrared signal replace the batteries of the remote control If you don t see any infrared signal replace the batteries of the remote control 166 ...

Page 167: ...The remote control will work more effectively if you point it at the remote control sensor If the same problem continues try using the appropriate SAMSUNG remote control for your TV model 167 ...

Page 168: ...If you use an Multi Brand Remote MBR or universal remote and your remote cannot operate an external device move the external device closer to the One Connect Box 168 ...

Page 169: ...he TV and its accessories and the features may differ depending on the model or geographical area Settings If your TV is connected to the Internet you can set it to receive periodic updates automatically On the remote control press the button and move to Settings using the directional button Support Support Software Update To enable automatic updates select Settings Support Software Update Auto Up...

Page 170: ...gs No Access Network If your TV is not connected to the Internet you can update the software using a USB drive Settings Select Settings Support About This TV and check the model code and software version 170 ...

Page 171: ...gs Support About This TV and check the model code and software version About This TV Model code Software version Select Settings Support About This TV and check the model code and software version Using a computer connect to www samsung com 171 ...

Page 172: ...Find your TV model and download the firmware file SEE ALL SUPPORT Find your TV model and download the firmware file Firmware Download Click Download to download the firmware 172 ...

Page 173: ...e and store it in your USB drive top folder Unzip the downloaded file and store it in your USB drive top folder USB USB USB Insert the USB device into the USB slot on the back of your TV or the side of the One Connect Box 173 ...

Page 174: ...is completed Do not turn off your TV while the firmware update is in progress Settings After your TV turns on select Settings Support About This TV and check the new firmware version Support Support About This TV After your TV turns on select Settings Support About This TV and check the new firmware version 174 ...

Page 175: ...Software version After your TV turns on select Settings Support About This TV and check the new firmware version Related menu path Settings Support Software Update Auto Update Try Now Settings Support About This TV Try Now 175 ...

Page 176: ...y Settings and you can move to the Learn TV Remote and Learn Menu Screen pages Samsung Smart Remote On the Samsung Smart Remote there are 2 thin horizontal rocker buttons next to each other located slightly below the middle of the remote The one on the left is the volume button Press and hold the volume button to open the Accessibility Shortcuts menu Even if the Voice Guide is set to Off or muted ...

Page 177: ...the directional buttons and then press the Select button Running the Accessibility menu functions using Bixby This function is supported only in The Frame To use Bixby the TV must be set up and tuned and must be connected to the Internet You can connect the TV to the Internet during the initial setup or do it later through the settings menu There are many commands you can say to control the TV The...

Page 178: ... When you press a button on the remote control other than Volume and Power while the screen is off the TV screen turns back on High Contrast To display all menus with an opaque black background and a white font providing maximum contrast If High Contrast is on some Accessibility menus are not available Enlarge You can enlarge important elements on the menu such as the names of programs Learn TV Re...

Page 179: ...can see the caption separated from the broadcast image The captions from the broadcaster are classified into open caption and closed caption Two types of captions can overlap when both are used open caption Included in content You cannot turn on or off its display closed caption You can turn on or off its display At this time you can use this function to separate the caption from the broadcast ima...

Page 180: ...tput Audio You can turn on both the TV speaker and Bluetooth headphone designed for the hearing impaired at the same time The hearing impaired can then set the volume of their Bluetooth headphone higher than the volume of the TV speaker without affecting the volume of the TV speaker allowing both the hearing impaired and their families to listen to the TV at comfortable sound levels When you conne...

Page 181: ...nnel button Of the 2 buttons that protrude from the center of the Samsung Smart Remote the right one is the Channel button Push up or pull down the Channel button to change the channel Press the up or down of CH button on the standard remote control to change the channel Number button Use the button on the Samsung Smart Remote to open the virtual numeric pad enter a number and then select Done On ...

Page 182: ...ormation press and hold the Select button Voice Guide will say more details such as a synopsis of the program Press the left or right directional button to see what you can watch next on the same channel Press the up or down directional button to move to other channels and see which programs are currently being broadcast on them Press RETURN to go back or close the program details This function ma...

Page 183: ...ot supported If the Clock is not set the Guide is not provided Set the Clock first Settings General System Manager Time Clock If you need to set the clock again follow the steps below 1 Press the button to open Smart Hub 2 Press the left directional button to move to Settings 3 Press the Select button to open the TV s Settings menu 4 Use the up and down directional buttons to move to the General m...

Page 184: ...program on now In the Guide move to the program currently broadcasting and then press the Select button to go to live TV on the selected channel and program Other options in the guide In the Guide move to a broadcast scheduled program and then press the Select button A pop up menu listing the functions below appears Use the up and down directional buttons to move within this menu and then press th...

Page 185: ... have 2 ways to cancel a scheduled viewing Cancelling a scheduled viewing from the Guide In the Guide Live TV Guide move to the program you want to cancel scheduled viewing and then press the Select button Move to Cancel Scheduled Viewing and then press the Select button When a pop up message asking you to cancel the selected scheduled viewing appears select Yes The selected scheduled viewing is c...

Page 186: ...able Use the up and down directional buttons to move to a channel you want to view and then press the Select button All Channels Displays the channels that have been automatically searched These are the channels your TV will receive either over the air if your TV is set to Air or over cable if your TV is set to Cable See Air or Cable below Favorites Displays Favorites 1 to Favorites 5 Use the up a...

Page 187: ... stop using Smart Hub you can cancel the agreement To cancel the Smart Hub service agreement select Reset Smart Hub Settings Support Device Care Self Diagnosis Reset Smart Hub Press the button on your remote This will bring up a display with 2 rows Try moving the focus to Live TV or another item on the bottom row The options on the top row change depending on the item selected in the bottom row Th...

Page 188: ...vice Care and All Settings This function may not be supported depending on the model or geographical area Source You can select an external device connected to the TV For more information refer to Switching between external devices connected to the TV Search A virtual keyboard appears on the screen and you can search for channels programs titles of movies or apps provided by the Smart Hub service ...

Page 189: ... Universal Guide Universal Guide is an app that allows you to search for and enjoy various content such as TV shows dramas and movies in one place Universal Guide can recommend content tailored to your preferences To enjoy the content from these apps on your TV they must be installed on the TV When you watch some paid content you may need to make a payment using their associated app Some content m...

Page 190: ...net indicate a menu item The e Manual contains 2 rows of menu icons Use the up and down directional buttons to move between rows and the left and right directional buttons to move within a row Press the Select button to open the section you want to read The e Manual contains a section called Learn TV Remote in Accessibility Guidance This is particularly useful for people who cannot easily see the ...

Page 191: ...ant Running Bixby Press and hold the button on the Samsung Smart Remote Bixby is activated in the listening mode the Bixby icon appears at the bottom of the TV screen Say a command and then release the button The TV provides feedback on how it understands the command and then performs the commanded task If the TV does not understand the command try again with more precise pronunciation This functi...

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