Samsung The Serif E-Manual Download Page 139 | Manualshive

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Frequently Asked Question

In this section, you'll find the answers to the e-Manual questions we get asked about most often.

The TV Screen does not Display Properly

When the TV screen and screen are bad, let's find out how to simply check whether the cause is caused by the
product or the external environment by broadcasting signals and cables.

When the TV screen does not display properly

The color and design of the TV and its accessories and the features of the TV may differ depending on the model.

Check the antenna and input cable connections.

안테나 입력

안테나 입력

Check the antenna and input cable connections.

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Summary of Contents for The Serif

Page 1: ...SMART TV E MANUAL Click on the Menu Tutorial link below to go directly to the section with instructions on menu use for individuals who have difficulty seeing Learning the Menus Link ...

Page 2: ...deos and Music 61 Using Bixby TV Viewing and Recording Features 65 Using the Guide 67 Recording Programs 69 Setting Up a Timer Viewing 70 Using Timeshift 71 Getting to Know Recording and Timeshift Controls and Options 72 Using the CH List 73 Editing Channels 74 Using Favorites Lists 75 TV Viewing Support Features Picture and Sound Settings 77 Getting to Know AI Mode 79 Changing the Picture Mode an...

Page 3: ...leshooting Screen 122 Testing the Picture Quality Audio Noise 126 Testing the Sound Quality Channels Broadcasts External Device Connection Network Anynet HDMI CEC Remote Record App Media Voice Recognition Miscellaneous Product Inquiries Self Diagnosis and Reset Requesting Remote Assistance or Service Support from Samsung Service Center 138 Requesting Remote Assistance 138 Checking the Information ...

Page 4: ... connect to the Internet There is no sound from the TV or the speakers are making a strange noise 162 When no sound comes out of the TV or the sound is breaking up The Remote Control does not Work 169 When the remote control does not work Updating the Software 174 Updating the lastest TV s software Guide to Accessibility Features Learning the Menus 181 Remote Use 182 Using Accessibility Menu 186 U...

Page 5: ...Surround Setup HDMI ARC is supported by some models Check the HDMI port name of the purchased product s model Video Device HDMI Smartphone Screen Sharing Smart View SmartThings Apple AirPlay NFC on TV Tap View PC HDMI Screen Sharing Wireless Apple AirPlay Input Device Remote Control Keyboard Mouse USB Gamepad Bluetooth Device Game Console HDMI External Storage USB Flash Drive Hard Disk Drive HDD C...

Page 6: ...able to the Ground Wave UHD or Ground Wave Cable port If using a cable antenna connect the antenna cable to the Ground Wave Cable port If using a ground wave antenna and a cable antenna connect the ground wave antenna to the 지상파 UHD port and the cable antenna to the 지상파 케이블 port Connecting to the Internet Connect the TV to the internet Settings General Network Open Network Settings Try Now Configu...

Page 7: ...lded Twisted Pair The TV is unable to connect to networks with a speed below 10Mbps Depending on the model this feature may not be supported Connecting to a Wireless Network Settings General Network Open Network Settings Wireless Verify the wireless router s network name SSID and security key before establishing a connection The network name SSID and security key are available on the wireless rout...

Page 8: ...t Use WPS at the end of the list and then press the wireless router s WPS or PBC button The TV will then connect to the network automatically To check or remove the name SSID of a previously connected network move the focus to Manage Saved Networks and press the Select button Verifying Network Status Settings General Network Network Status Try Now Use this option to check your network s connection...

Page 9: ...necting an IP control device to the TV In order to use this feature Power On with Mobile has to be enabled Turning this feature on may allow other IP control devices to control your TV We recommend turning this feature on only if an authorized third party custom controller is installed and configured specifically for a Samsung TV and if your Wi Fi network is password protected Depending on the mod...

Page 10: ...art View To turn off Screen Sharing Smart View disconnect the mobile device or press the button on the remote control Using the Smart View menu on your mobile device you can change the settings such as aspect ratio Use AirPlay if you are an iPhone or iPad user For more information refer to Sources Connection Guide Smartphone Apple AirPlay The screen sharing function Smart View Apple AirPlay on you...

Page 11: ...n the TV 4 Watch the Multi View or mobile device s screen on the TV screen The displayed TV screen may differ depending on the model This function enables mirroring Smart View by detecting vibrations generated when you tap the mobile device on the TV Be sure to tap away from the TV screen and bezel corners It may cause scratch or damage to the TV or mobile device We recommend using your mobile dev...

Page 12: ...ceiver or Soundbar is used in Multi View sound outputs from the TV speaker not from the receiver or Soundbar Press the down directional button on the TV screen Available content items appear When you press the Enter button while running Multi View the focused screen is viewed in the full screen Select Content Selects content to be displayed on the left screen Watch Mobile Camera Enjoy your mobile ...

Page 13: ...escription HDMI to HDMI Transmits digital video and audio signals from the external device simultaneously via the TV s HDMI port The cables come in a wide variety depending on the types of the input and output ports used on the external device HDMI to MINI HDMI HDMI to Micro HDMI HDMI to USB Type C HDMI to DisplayPort Mini DisplayPort to HDMI 13 ...

Page 14: ... not transmit video signals Component A cable used to transmit analog signals The cable splits video signals into red green and blue channels and transmits the signals in HD 1080i quality Audio signals are transmitted via the red and white channels Composite A cable used to transmit analog signals Video signals are transmitted via the yellow channel whereas audio signals are transmitted via the re...

Page 15: ...to Using Samsung Remote to Control External Devices Universal Remote When you connect a USB device to the TV s USB port a pop up message containing links to lists of media files stores on the device appears on the screen Depending on the external device this feature may not be supported Editing External Device Names and Icons Source Rename ports connected to external devices and add external devic...

Page 16: ...the connected device 4 Add to Home Add an icon of the selected device to the Home screen for quick selection of the device as the source Using Additional Features Following features are available from the Source screen Connect your PC via Remote PC or Screen Sharing Wireless Remote Access For more information refer to Using Remote Access Instructions on connecting devices Connection Guide For more...

Page 17: ...esult in a blank screen or a connection error Certain HDMI cables and external devices may not be compatible with the TV s HDMI version This product does not support Ethernet access over HDMI Ethernet is a Local Area Network LAN model utilizing standard coaxial cables of the IEEE Use a cable that is less than 3m in length to get the best UHD viewing quality Depending on the type of the graphic car...

Page 18: ...depending on the model From Quick Settings Screen Under Quick Settings s Sound Output Settings up directional button Sound Output press the Select button to choose Optical From All Settings Screen Under Sound Output Settings Sound Sound Output select Optical Refer to the sound bar s user manual when connecting it to the TV If you hear an unusual noise while operating an external device the unusual...

Page 19: ... manual to find out if your mobile device supports screen sharing Smart View To use Wi Fi Direct the mobile device must support Wi Fi Direct Check your mobile device s user manual to find out if the device supports Wi Fi Direct In order to use screen sharing Smart View the mobile device and the TV must be connected to the same network Use AirPlay if you are an iPhone or iPad user For more informat...

Page 20: ...eral Devices Use a Samsung Smart Remote to control the TV or use peripherals like a keyboard to use your TV with greater ease About Samsung Smart Remote Find out about the buttons and features of your Samsung Smart Remote 20 ...

Page 21: ...to terminate the current feature Press while watching a broadcast to return to the previous channel Smart Hub Takes you to the Home screen Play Pause Displays on the screen buttons that can be used to control media playback Press this button while watching a broadcast to record or use the Timeshift feature Volume Push the button up or down to control the volume Press the button to mute Press and h...

Page 22: ...About Samsung Smart Remote The Sero Find out about the buttons and features of The Sero s Samsung Smart Remote 22 ...

Page 23: ...ortrait Mode appears Smart Hub Takes you to the Home screen Play Pause Displays on the screen buttons that can be used to control media playback Press this button while watching a broadcast to record or use the Timeshift feature Volume Push the button up or down to control the volume Press the button to mute Press and hold for 1 second or longer to load Accessibility Shortcuts Channel Push the but...

Page 24: ...About Samsung Smart Remote The Frame Find out about the buttons and features of The Frame s Samsung Smart Remote 24 ...

Page 25: ... or longer to terminate the current feature Press while watching a broadcast to return to the previous channel Smart Hub Takes you to the Home screen Press in Art mode to switch to TV mode Play Pause Displays on the screen buttons that can be used to control media playback Press this button while watching a broadcast to record or use the Timeshift feature Volume Push the button up or down to contr...

Page 26: ...niversal Remote By registering external devices you can control the TV and all the registered devices using just a single Samsung remote Source Universal Remote Setup You can control all external devices connected to the TV using a single Samsung remote Follow the on screen instructions to register external devices Depending on the model this feature may not be supported Some of Samsung s external...

Page 27: ... replacing the HDMI cable Third party external devices that do not support HDMI CEC can be controlled using a single Samsung remote via the universal remote feature For more information refer to Using Samsung Remote to Control External Devices Universal Remote This feature is not available with external devices that do not support HDMI CEC The TV remote may not function in certain situations If th...

Page 28: ...oth Keyboard or Mouse Settings General External Device Manager Input Device Manager Bluetooth Device List If the Bluetooth device was not detected place it closer to the TV and then select Refresh The TV will scan for nearby devices again The connected mouse can only be used with the Internet app For more information about how to connect a Bluetooth device refer to the Bluetooth device s user manu...

Page 29: ...ight Click Mouse Supported for the Internet app only The following options will be available Options that appear on the screen may vary depending on the selected item Open Open Link in New Tab Enable Scroll Mode Key functionality may vary depending on the app or keyboard Configuring Input Devices Settings General External Device Manager Input Device Manager Keyboard Settings Configure the keyboard...

Page 30: ...ed Text Memory Accented Character Preview Predict Next Character when using direction buttons 3 Predict Next Character When you type a letter the on screen keyboard will display its predictions for the next letter in the word You can select the desired predictive letter using the directional keys Speech to Text with the On Screen Keyboard With the on screen keyboard loaded speak into the microphon...

Page 31: ...ectivity and may not be available depending on the region language and or service provider Disruptions in Smart Hub service may occur due to issues with your internet service provider Use of Smart Hub requires your consent to Smart Hub s user agreement and collection and use of personal information Without giving consent you will not be able to use the additional features and services The entire p...

Page 32: ...analyzes the ambient environment the usage pattern the noise level and the content and provides the user with the optimal viewing experience Enable or disable Intelligent Mode using the Select button To configure specific settings navigate to Intelligent Mode Settings using the Up button and then press Select Because this function is specific to QLED TV except for QT60 model The Frame The Serif an...

Page 33: ... Picture Settings based on the Type of External Device section Sleep Timer Use this option to set the timer so that the TV turns off automatically after the configured duration of time Press the Select button to change when the TV will be turned off To configure the TV timer press the up button navigate to Set Up Off Timer and press the Select button Network Use this option to check the status of ...

Page 34: ...es internet connectivity For more information see the Using Apps Service section 5 Ambient Mode Set your TV to display content that complements the surrounding environment or useful information like the weather time or news on the screen when the TV is not being used Press the button to return to TV mode in Ambient Mode screen Press the button to turn off the TV If using a remote that is not a Sam...

Page 35: ... services you wish to enable alerts for Select Allow sound to enable audible alerts Privacy Choices You can view and set the privacy policy for Smart Hub and various other services 7 Universal Guide Universal Guide is an app that allows you to search for and enjoy TV shows and movies with incredible ease The app makes personalized recommendations based on the user s viewing experience It s also po...

Page 36: ...ove Remove The actual menu screen may differ depending on the TV model 8 Repositioning Apps on Home Screen Move the focus over to the app you wish to relocate and then press and hold the Select button Select Move from the option menu Use the left or right button to reposition the app and then press Select This repositions the app on the Home screen 9 Removing Apps from Home Screen Move the focus o...

Page 37: ...t App automatically launches the last app used when the TV is turned on Navigate to this option to enable or disable the feature Certain apps may not support this feature Checking Smart Hub s Connection Status Settings Support Device Care Self Diagnosis Smart Hub Connection Test Try Now Resetting Smart Hub Settings Support Device Care Self Diagnosis Reset Smart Hub Try Now Use this option to reset...

Page 38: ...ount Create Account Visit the https account samsung com website on a mobile device or a computer and create a Samsung Account Managing My Samsung Account Info Settings General System Manager Samsung Account My Account Logging into your Samsung account gives you access to the following options Sign Out If the TV has multiple users log out from your account to prevent other users from accessing it T...

Page 39: ...ur Samsung account and enabling synchronization you will be able to access your bookmarks across different devices Remove Account Deletes an account registered to the TV Your Samsung account will remain active after you remove it from the TV To delete your Samsung account visit the Samsung Account website http account samsung com Terms Conditions Privacy Policy Displays the user agreement and the ...

Page 40: ...ng TV to access Ambient Mode Accessing Ambient Mode mode may be restricted if using a remote that is not a Samsung Smart Remote When you select Ambient Mode The Sero rotates into Landscape and then enters the Ambient Mode Getting to Know the Ambient Mode Browser Featured Routine Special Edition Mood Relaxation Décor My Album Info Artwork The actual menu screen may differ depending on the TV model ...

Page 41: ...htness It s possible to change Ambient Mode s auto brightness setting Setting this option to OFF disables automatic adjustment of the TV s brightness level based on the ambient lighting level Sleep After Set a timer for automatic deactivation of Ambient Mode The screen will be turned off if there is no remote input within the specified period of time Reset All Photos Resets photos retrieved from a...

Page 42: ...ice or Samsung Cloud To retrieve photos from a mobile device or Samsung Cloud please use the SmartThings app on the mobile device For more information about how to configure the photo settings select View Help This function is available after you select a photo in the My Album category Info Select useful real time information such as weather temperature time and news Artwork Select from a collecti...

Page 43: ...e a delay in image transmission and optimization depending on network conditions and may not be supported depending on the model Shadow Effects For selecting a shadow effect that complements the content Depending on the content this feature may not be supported Brightness For adjusting the content s brightness level Saturation For adjusting the content s saturation level Color Tone For adjusting t...

Page 44: ...emote PC or select a saved profile Enter a correct user name and password and select a correct protocol If there is any computer that can be accessed via the same network the found IP and protocol are displayed To register a computer you normally use move the focus over to Manage User Profiles and press Select One a pop up window appear select Add and enter the computer s information To use this f...

Page 45: ...y back any media content in a folder For more information about playing multimedia content refer to Enjoying Photos Videos and Music section To use this function the folder sharing option on the computer to access must have been enabled as shown below Windows OS 1 Run Windows Explorer and then move to the folder to share 2 Right click the folder and then click Properties 3 After the Properties win...

Page 46: ...s Pass is additionally supported as well as Samsung Pass Setting Samsung Pass or Remote Access Pass Set Samsung Pass or Remote Access Pass to Use in Source Remote Access Run the Remote Access browser Additionally select Office 365 or Add Cloud Service Internet Menu Settings Remote Access Pass allows you to easily manage the cloud service ID and password without biometric authentication on mobile d...

Page 47: ... offered as standard when Smart Hub is launched for the first time Apps Editor s Choice Most Popular The actual menu screen may differ depending on the TV model 1 Samsung Account Navigate to Samsung Account screen and log out or add an account If you are not logged into a Samsung account you can log in by selecting Sign In If you want to download new apps first sign in to your Samsung account 2 Ap...

Page 48: ...running low on internal storage space it s possible to install certain apps on a USB device The USB device must be connected to the TV in order for you to launch and use the apps installed on it Disconnecting the USB device while using an app installed on it terminates the app Apps installed on the USB device cannot be used on a computer or another TV Launching an App Select and launch apps from D...

Page 49: ...all 2 Select Delete The selected app has been uninstalled Uninstalling an app also deletes all the data related to that app Standard apps cannot be uninstalled 2 Adding Apps to Home Screen 1 Select an app you wish to add to the Home screen 2 Select Add to Home 3 Move the selected app to the desired location on the Home screen 4 Press the Select button The selected app is added to the Home screen I...

Page 50: ...o the desired position 4 Press the Select button The app has been repositioned 5 Reinstalling Apps 1 Select an app you wish to reinstall 2 Select Reinstall The selected app has been reinstalled 6 Checking App Details 1 Select an app you wish to see 2 Select View Details The selected app s details page is shown You can rate an installed app by giving it stars on the app s View Details screen 7 Auto...

Page 51: ...ll receive an alert To use Gallery you must be logged into your Samsung account 1 Open Category Use the directional buttons on the remote to move to on the upper left and view categories of contents that have been synchronized on Samsung Cloud 2 View Daily View Monthly You can sort the contents by date or month 3 Samsung Account Navigate to Samsung Account screen and log out or add an account If y...

Page 52: ... app on a mobile device Receive alerts on the status of the connected devices To enable this feature you must be logged into your Samsung account Depending on the model or region this feature may not be supported 1 Location Selection List Press the Select button to see all connected devices or devices at user designated locations 2 Samsung Account Navigate to Samsung Account screen and log out or ...

Page 53: ...een registered to the server For more information see the SmartThings app s user manual Controlling the TV using the SmartThings app on a mobile device You can use the SmartThings app on a mobile device to register the TV and use some of the TV s features Using e Manual App Open the e manual stored on the TV Launching e Manual Settings Support Open e Manual The embedded e manual contains informati...

Page 54: ...list of returns to go directly to that page 2 Sitemap It displays the lists for each item in e Manual 3 Index Select a word from the list to go directly to the corresponding page Depending on the model or region this feature may not be supported 4 Moving to Frequently Asked Question Directly find out the solution to resolving the selected problem 5 Recently Viewed Topics Shows a list of previously...

Page 55: ...lso use the Internet app with a keyboard and a mouse Scroll and pan web pages using the four directional buttons on your Samsung Smart Remote The web page may not appear the same as it does on a computer Before using Internet please see the Before Using the Internet section The Internet app is embedded with the Samsung Pass Internet Internet Menu Samsung Pass Settings feature Samsung Pass lets you...

Page 56: ...ile types For more information refer to Before Opening Media Files Back up important files before connecting a USB device to the TV Samsung will absolutely not be held liable for the loss or damage of user s data The screen with the list of media contents stored on the storage device includes the following options 1 Filter By Filter the list to only show desired types of media contents 2 Sort By S...

Page 57: ...the TV s USB port 2 Once a popup window appears on the screen select Browse A list of media contents stored on the device will appear If a USB device that contains the content you want to play is already connected to the TV select the USB device in the Source screen 3 From the list select an item you wish to play The selected item will start playing Sending Mobile Device s Audio to the TV s Speake...

Page 58: ... Fast Forward Following options are available while paused However audio is not available while paused Slow Rewind or Slow Forward Use or to play the video backwards or forwards at a slower speed Continue to press the button to cycle through 3 speed settings To resume playback at normal speed select or press 360 Mode Enjoy 360 viewing of photos and videos This feature may not be supported with cer...

Page 59: ...eg codec Videos that do not support 360 viewing may appear distorted when viewed in 360 mode You may experience skipping if you change the 360 video s playback direction while playing it back at above 1X speed You may experience skipping if using another feature while playing back a video file that supports 360 viewing This function may not be supported for some resolutions Depending on the model ...

Page 60: ...nd music as you set in the pop up window while the TV displays photos The music file must be located on the same USB device To pause background music select Background Music at the bottom of the screen This pauses the background music Subtitles Configure specific subtitle settings such as language sync size and color Check the encoding setting if the subtitles are not being displayed correctly Rot...

Page 61: ... bottom of the TV screen is activated in Listen mode and a beep sounds Speak what you want The appropriate distance between user and the Samsung Smart Remote is 1 5 m For more information refer to Voice Recognition section This function is not supported in TU8 series QT60 The Frame The Serif and The Sero Starting Bixby using buttons on the Samsung Smart Remote You can have conversation with Bixby ...

Page 62: ...on that Bixby generated for your voice You can delete a voice ID after selecting My Profile When the voice ID is deleted its icon also disappears If you are not logged into a Samsung account you can log in by selecting My Profile 2 Tutorials A guide on using Bixby will appear as a pop up window 3 Settings Change settings related to using Bixby Language For changing Bixby s language setting Changin...

Page 63: ...ing on the model this feature may not be supported Default music service provider For selecting which app to use when searching for music via Bixby Depending on the region this feature may not be supported Privacy For allowing or disallowing the use of the user s personal information when using services via Bixby 4 Recommended Commands Recommended commands you can use to control the TV via Bixby i...

Page 64: ...ervices and or involve a separate service application or agreement process In order to change channels using voice commands you must first complete the Set Up Your Service Provider process If Set Up Your Service Provider was not completed it is possible to complete the configuration from Reset Settings General Reset Try Now In order to use the voice to text and smart search features the user must ...

Page 65: ...u screen may differ depending on the TV model Use this feature to find out the day s programming schedule of each broadcaster find out detailed information about specific programs and schedule viewings and recordings To access the Guide screen while watching a broadcast press Samsung Smart Remote s channel button To access the information and additional features of Guide with analog channels you m...

Page 66: ...ule Viewing or Schedule Recording View Details View detailed information about the selected program Depending on the broadcast signal program information may not be available Press or button to navigate to the Channel Filter Antenna Type or Schedule Manager screen Press button twice Channel Filter Filters the channels and programs of Channel List by type Antenna Type Change the incoming broadcast ...

Page 67: ...from the popup menu to start recording Alternatively move the focus to an upcoming program and long press the button Select Schedule Recording from the popup menu to schedule a recording of the selected program Recording and Scheduling a Recording while Watching a Broadcast Press the button twice or press the button while watching a broadcast and then select Record to begin recording Press the Sel...

Page 68: ...TV Recordings 1 From the list select a recording you wish to watch The selected recording will start to play 2 Move the focus to a recording to display Play Delete and View Details options on the right side menu Buttons shown on the display will vary depending on the file being played back For more information about playback controls see the Getting to Know Recording and Timeshift Controls and Opt...

Page 69: ... selected program Scheduling a Viewing while Watching a Broadcast Press the Select button while watching a broadcast to load the program details window Use the left and right buttons to select an upcoming program and press the Select button Select Schedule Viewing to schedule a viewing Scheduling a Viewing by Specifying Date and Time Live TV Schedule Manager or Recordings Schedules Schedule Viewin...

Page 70: ... viewing Using Timeshift Watch scenes you missed and rewind to specific points of the program using Time Shift To activate Timeshift while watching a broadcast press the button twice or press the button and then select Timeshift or press the button Try Now Timeshift lets you use a connected USB device to pause rewind and resume a live broadcast in real time as you would with a DVD While Timeshift ...

Page 71: ... Skip Forward Press the up button to navigate to the control bar and then press the left or right button to skip backwards or forwards by 10 seconds While skipping backward you will be able to see the time difference between the recorded broadcast s current time and the rewound time Rewind Fast Forward Fast forward is not available while watching live TV Stop Recording Stop Timeshift Stops recordi...

Page 72: ...ived to the currently selected DTV Air or DTV Cable are displayed Samsung TV Plus If the TV is connected to the internet this option shows you a virtual channel that plays highlights from popular programs and from each category 24 hours a day A programming schedule for Samsung TV Plus is also provided to let you know when to tune in Depending on the model this feature may not be supported Favorite...

Page 73: ...k Settings Broadcasting Apply Channel Lock must be set to On For more information on setting the PIN see the Setting Up a Password section Delete Restore Remove or recover a registered channel Once a channel is removed it will not appear on Channel List On the Edit Channels screen the removed channel will appear in grey A recovered channel will once again be visible on Channel List Rename Channel ...

Page 74: ...lect the desired favorites list 2 Press the right directional button to select Add Channels 3 Select the desired channel in the list on the screen 4 Press Add Channels to add the selected channel in the favorites list Select Favorites 1 Favorites 5 on the Edit Channels screen and the following functions are available Add Channels To add to Favorites select a channel or channels from Channel List a...

Page 75: ...sing your TV with a cable receiver set up box combination or a satellite receiver set up box combination If the TV already has saved channels those channels will be deleted and replaced by the newly scanned channels Enabling Disabling Channel Lock Settings Broadcasting Apply Channel Lock Try Now Enable or disable Channel Lock Lock specific channels to prevent children from watching adult content T...

Page 76: ...ck sound Preferred Object Audio Configure the audio properties of the broadcast to your preferred configuration Depending on the digital or analog channel certain features may not be supported The Digital Channel s Signal Info and Strength Settings Support Device Care Self Diagnosis Signal Information Try Now If you are using an antenna to receive ground wave frequencies you can adjust the antenna...

Page 77: ...our viewing experience This function is supported only in QLED TV except for QT60 model The Frame The Serif and The Sero Intelligent Mode Improves your viewing experience by recognizing your content usage patterns and the environment around your TV Adaptive Picture Optimizes brightness and provides the best picture quality in real time based on the lighting condition and the content you re viewing...

Page 78: ... set level while the TV is being watched Analyzes changes in the volume setting and automatically adjusts the volume when an app is used or a different source is selected This feature is only available when the TV s audio output is set to TV Speaker This feature may not be supported for certain apps and external devices This function s operation affects Auto Volume function but it does not work th...

Page 79: ...ou watch movies and videos in their original format Videos that have been designated as FILMMAKER MODE videos are automatically shown in FILMMAKER MODE when played FILMMAKER MODE may look darker than other picture modes The user can change FILMMAKER MODE to a different Picture Mode If you then play a video that has been designated as a FILMMAKER MODE video however the selected Picture Mode will no...

Page 80: ...model this feature may not be supported Contrast Enhancer Try Now Film Mode Try Now Only available while watching TV or if the input signal is AV Component 480i 1080i or HDMI 1080i Color Tone Try Now White Balance Try Now Gamma Try Now Shadow Detail Try Now RGB Only Mode Try Now Color Space Settings Try Now Reset Picture Try Now 80 ...

Page 81: ...nding on the selected audio device on the Sound Output menu To connect a different device to the same port unplug the gaming console disable the feature and then connect the other device The Game Mode functions used for Nintendo Switch are subject to change without prior notice Configuring Game Mode Settings General External Device Manager Game Mode Settings Available features may vary depending o...

Page 82: ...frequency only Input Signal Plus may not work properly when activated In this case disable the Input Signal Plus feature For more information about UHD resolution see the UHD Compatibility section Using HDMI Black Level Settings General External Device Manager HDMI Black Level Try Now Optimize the brightness and contrast levels of HDMI images by adjusting the signal s black level Doing so helps pr...

Page 83: ... for which each type of input signal see the Aspect Ratios by Source section Fitting the Picture to the Screen Settings Picture Picture Size Settings Fit to Screen Try Now Depending on the selected Picture Size setting this feature may not be supported Depending on the broadcast signal this feature may not be supported Adjusting the Screen s Position Settings Picture Picture Size Settings Zoom and...

Page 84: ...ated This feature is not available if Sound Mode has been set to Adaptive Sound or Amplify The HDMI ARC port may support eARC in some models The name and properties of this function may appear differently depending on the connected external device HDMI eARC Mode You can connect an audio device that supports eARC via HDMI eARC Muting occurs temporarily during device connection Digital Output Audio ...

Page 85: ... the audio device connected via the HDMI eARC port supports Dolby Atmos The screen may blink when enabling disabling the feature If this function is on set Digital Output Audio Format to Auto Auto Volume Try Now Automatically adjusts the volume to keep it consistent when switching channels or sources Sound Feedback Try Now Reset Sound Try Now 85 ...

Page 86: ...more information about supported codecs see the Before Opening Media Files section This function is supported only when connected via HDMI or optical cable This function is available only in some Samsung TVs and Soundbars released in 2020 Refer to the sound bar s user manual when connecting it to the TV Listening to TV Audio via a Bluetooth Device Settings Sound Sound Output Bluetooth Speaker List...

Page 87: ...either with a sound bar or without one To achieve surround sound all the following conditions must be met If there are two or more Samsung wireless speakers of the same type they must be connected to the same wireless network The WiFi enabled Samsung audio system must be connected to the same wireless network as the TV Certain Samsung wireless audio products may not support configurations that inc...

Page 88: ... plugging it back in After changing Clock Mode from Auto to Manual If the TV is not connected to the internet If there is no incoming broadcast signal Setting the Clock Automatically Settings General System Manager Time Clock Clock Mode Auto This feature works only when the TV is connected to the internet or receiving digital broadcast signals via an antenna The accuracy of the time may vary depen...

Page 89: ...ual Setting Clock Mode to Manual makes it possible for you to set the date and clock manually Use the directional buttons to select Date and Time Setting the Sleep Timer Settings General System Manager Time Sleep Timer Set the timer to turn the TV off automatically after up to 180 minutes This function may not be supported in some viewing modes Turning the TV Off at a Specific Time Settings Genera...

Page 90: ...on is not available when the Adaptive Picture function is turned on Minimum Brightness Try Now If Ambient Light Detection has been enabled adjust the TV s screen s minimum brightness level based on the ambient brightness level This feature works only if its value is lower than the value set for Brightness Settings Picture Expert Settings Brightness This function is not available when the Adaptive ...

Page 91: ... the Smart Hub User Agreement Auto Update was automatically set to On If you do not wish to update the TV s software automatically navigate to this option and disable the feature You may notice a decrease in speed when using other network features while the TV s software is being updated Requires internet connectivity Getting to Know the Accessibility Features for the Disabled Configure various ac...

Page 92: ...ation about the TV Language see the Changing the Language section Changing Voice Guide s Volume Speech Rate Pitch and the TV background volume You can adjust the volume speed pitch and the TV background volume of the TV s voice guide Listening to audio with the TV screen turned off Settings General Accessibility Picture Off Try Now Turn off the TV screen and provide only sound to reduce overall po...

Page 93: ...ng Colors Settings General Accessibility Color Inversion Try Now Inverts the colors of the text and background of the settings menu to make the text easier to read While Color Inversion enabled some of the Accessibility options will not be available Depending on the model this feature may not be supported Enlarging the Focus for the Visually Impaired Settings General Accessibility Enlarge Try Now ...

Page 94: ...Accessibility Caption Settings Separate Closed Caption You can display the caption in the area separated from the broadcast screen Selecting Broadcast s Caption Language Settings General Accessibility Caption Settings Caption Mode Select a caption mode from the list Available modes may vary depending on the program Default Shows Korean captions Service1 to Service6 Select one of the captions suppo...

Page 95: ...tion and aspect ratio under Edit Sign Language Zoom Configuring Remote Button Repeat Settings General Accessibility Remote Button Repeat Settings Decrease the rate at which remote buttons respond when held down Set Slow Button Repeat to On and then adjust the response rate under Repeat Interval App for the Visually Impaired SeeColors App You can download SeeColors app in Apps This application help...

Page 96: ... again to complete You can reset the PIN if you are unable to remember it To reset the PIN to 0000 turn on the TV and press the buttons on the remote in the following sequence Samsung Smart Remote Press the volume button Volume Up Volume Down Volume Up Selecting Home Mode Store Mode Settings General System Manager Usage Mode Try Now For use in a home or any environment other than a retail store se...

Page 97: ...Play Settings General Apple AirPlay Settings You can use Apple AirPlay to view content from your iPhone iPad or Mac on the TV screen Restoring the TV to the Factory Default Settings Settings General Reset Try Now For more information on default settings see the user manual that came with your TV If you skipped some steps in the initial setup run Set Up TV Source up directional button TV up directi...

Page 98: ...ice for recording it is recommended to use the USB hard disk that supports USB 2 0 or later and 5 400 rpm or higher However RAID type external USB drives are not supported USB flash drives are not supported The total recording capacity may vary depending on the amount of available space on the USB device and the video quality Schedule Recording requires at least 100MB of free space on the USB stor...

Page 99: ...t be supported For a USB device for recording it is recommended to use the USB hard disk that supports USB 2 0 or later and 5 400 rpm or higher However RAID type external USB drives are not supported USB flash drives are not supported The total recording capacity may vary depending on the amount of available space on the USB device and the video quality If the remaining space on the USB device dro...

Page 100: ...r Certain apps may support English only and vary in its content depending on the region For more information about a specific app please visit the corresponding service provider s website An unstable Internet connection may cause delays and interruptions in service In addition applications may terminate automatically depending on the network environment If this occurs check your internet connectio...

Page 101: ...e delayed or suspended completely depending on the status of the participating systems Copy and paste commands are not supported When composing an email or a simple message certain functions such as changing the font size or color may not be available There is a limit to the number of bookmarks and the size of the log file that can be saved The number of windows that can be opened concurrently is ...

Page 102: ...ence Most wireless networks have security features To secure a wireless internet you can create a security key made up of a set number of letters and numbers This security key will need to be entered by anyone attempting to connect to the concerned wireless network Wireless Security Protocols The TV supports only the following wireless network security protocols and is unable to connect to non cer...

Page 103: ...ting an external hard drive use the USB HDD 5V 1A port We recommend that you use an external hard drive with its own power adapter Certain digital cameras and audio devices may not be compatible with the TV If there are multiple USB devices connected to the TV the TV might not be able to recognize all the devices USB devices with high power input requirements should be connected to the USB HDD 5V ...

Page 104: ...r sub Micro DVD sub or txt SubStation Alpha ssa Advanced SubStation Alpha ass SMPTE TT Text xml Subtitle embedded Video Format Name Container Xsub AVI SubStation Alpha MKV Advanced SubStation Alpha MKV SubRip MKV VobSub MKV MPEG 4 Timed text MP4 TTML in smooth streaming MP4 SMPTE TT TEXT MP4 SMPTE TT PNG MP4 104 ...

Page 105: ...cs File Extension Format Codec Note mp3 MPEG MPEG1 Audio Layer 3 m4a mpa aac MPEG4 AAC flac FLAC FLAC Supports up to 2 channels ogg OGG Vorbis Supports up to 2 channels wma WMA WMA WMA is supported up to 10 Pro 5 1 channels WMA lossless audio is not supported wav wav wav mid midi midi midi Supports Type 0 and Type 1 Seek feature is not supported Supported with USB devices only ape ape ape aif aiff...

Page 106: ...x 2160 60 60 Dolby Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 G 711 A Law μ Law OPUS HEVC H 265 Main Main10 4096 x 2160 4096 x 2160 60 3840 x 2160 120 80 Motion JPEG 3840 x 2160 30 80 MVC 1920 x 1080 60 20 MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorrenson VP6 AV1 3840 x 2160 60 40 webm WebM V...

Page 107: ...olby Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 G 711 A Law μ Law OPUS HEVC H 265 Main Main10 3840 x 2160 60 80 Motion JPEG 3840 x 2160 30 80 MVC 1920 x 1080 60 20 MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorrenson VP6 AV1 3840 x 2160 60 40 webm WebM VP8 1920 x 1080 60 20 Vorbis VP9 supports p...

Page 108: ...ners MVC codec is partially supported Video Decoders H 264 UHD is supported up to Level 5 1 and H 264 FHD is supported up to Level 4 2 FMO ASO RS not supported HEVC UHD is supported up to Level 5 2 and HEVC FHD is supported up to Level 4 1 QLED TV The Serif The Frame The Sero HEVC UHD is supported up to Level 5 1 and HEVC FHD is supported up to Level 4 1 QT60 Model TU8 Series VC1 AP L4 is not supp...

Page 109: ... 100 Motion JPEG 3840 x 2160 30 80 MVC 1920 x 1080 60 20 MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorrenson VP6 AV1 7680 x 4320 60 60 webm WebM VP8 1920 x 1080 60 20 Vorbis VP9 supports profile 0 profile 2 3840 x 2160 60 80 AV1 7680 x 4320 60 60 rmvb RMVB RV8 9 10 RV30 40 1920 x 1080 60 20 RealAudio 6 Because the speci...

Page 110: ...ly available in MKV MP4 TS containers MVC codec is partially supported Video Decoders H 264 UHD is supported up to Level 5 1 and H 264 FHD is supported up to Level 4 2 FMO ASO RS not supported HEVC UHD is supported up to Level 5 2 and HEVC FHD is supported up to Level 4 1 HEVC 8K is supported up to Level 6 1 AV1 8K is supported up to Level 6 1 VC1 AP L4 is not supported GMC 2 or above is not suppo...

Page 111: ...840 x 2160p 50 60Hz 16 9 Standard Custom Digital Channel 4096 x 2160p 16 9 Standard Custom HDMI 720p 16 9 Standard Custom 4 3 HDMI 1080i 1080p 16 9 Standard Custom 4 3 HDMI 3840 x 2160p 16 9 Standard Custom HDMI 7680 x 4320p 16 9 Standard Custom HDMI 4096 x 2160p 16 9 Standard Custom USB 720p 16 9 Standard Custom 4 3 USB 1080i p 60Hz 16 9 Standard Custom 4 3 USB 3840 x 2160p 24 30Hz 16 9 Standard ...

Page 112: ...s and all QT60 model For less than 55 inch models QT80 The Sero The Serif and The Frame Frames per Second fps Color Depth Chroma Subsampling RGB 4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0 50 60 8 bits O O O O 10 bits O O For 55 inch or larger models QLED TV except for QT60 model The Serif The Frame Frames per Second fps Color Depth Chroma Subsampling RGB 4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0 50...

Page 113: ...th Chroma Subsampling RGB 4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0 50 60 8 bits O O O O 10 bits O O O O 120 8 bits O O O O 10 bits O O O O These specifications are supported for HDMI 4 port Resolution 7680 x 4320p Frames per Second fps Color Depth Chroma Subsampling RGB 4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0 24 30 50 60 8 bits O O O O 10 bits O O O O These specifications are supported for HDMI...

Page 114: ...ing models For 55 inch or larger models QLED TV except for QT60 model The Serif The Frame Resolution Dots x Lines Display Format Horizontal Frequency KHz Vertical Frequency Hz Clock Frequency MHz Scan 1920 x 1080 120 Hz 135 000 120 000 297 000 progressive 2560 x 1440 120 Hz 150 000 120 000 495 000 progressive 3840 x 2160 60 Hz 135 000 60 000 594 000 progressive 4096 x 2160 60 Hz 135 000 60 000 594...

Page 115: ...onfigure as shown below However interlace scanning mode is not supported With Input Signal Plus enabled the optimal resolution are 3840 x 2160 60Hz UHD models and 7680 x 4320 60Hz QT800 series or higher With Input Signal Plus disabled the optimal resolution is 3840 x 2160 30Hz IBM Resolution Dots x Lines Display Format Horizontal Frequency KHz Vertical Frequency Hz Clock Frequency MHz Polarity Hor...

Page 116: ...x 800 60 Hz 49 702 59 810 83 500 1280 x 1024 60 Hz 63 981 60 020 108 000 1280 x 1024 75 Hz 79 976 75 025 135 000 1440 x 900 60 Hz 55 935 59 887 106 500 1600 x 900 60 Hz 60 000 60 000 108 000 1680 x 1050 60 Hz 65 290 59 954 146 250 1920 x 1080 60 Hz 67 500 60 000 148 500 VESA CVT Resolution Dots x Lines Display Format Horizontal Frequency KHz Vertical Frequency Hz Clock Frequency MHz Polarity Horiz...

Page 117: ... 003 297 000 3840 x 2160 30 Hz 67 500 30 000 297 000 3840 x 2160 60 Hz 135 000 60 000 594 000 3840 x 2160 100 Hz 225 000 100 000 1188 000 3840 x 2160 120 Hz 270 000 120 000 1188 000 4096 x 2160 100 Hz 225 000 100 000 1188 000 4096 x 2160 120 Hz 270 000 120 000 1188 000 7680 x 4320 50 Hz 220 000 50 000 2376 000 7680 x 4320 60 Hz 264 000 60 000 2376 000 Depending on the model this resolution may not...

Page 118: ...0 74 250 1920 x 1080i 50 Hz 28 125 50 000 74 250 1920 x 1080i 60 Hz 33 750 60 000 74 250 1920 x 1080 24 Hz 27 000 24 000 74 250 1920 x 1080 25 Hz 28 125 25 000 74 250 1920 x 1080 30 Hz 33 750 30 000 74 250 1920 x 1080 50 Hz 56 250 50 000 148 500 1920 x 1080 60 Hz 67 500 60 000 148 500 1920 x 1080 100 Hz 112 500 100 000 297 000 1920 x 1080 120 Hz 135 000 120 003 297 000 3840 x 2160 24 Hz 54 000 24 ...

Page 119: ... 100 000 1188 000 4096 x 2160 120 Hz 270 000 120 000 1188 000 7680 x 4320 24 Hz 108 000 24 000 1188 000 7680 x 4320 30 Hz 132 000 30 000 1188 000 7680 x 4320 50 Hz 220 000 50 000 2376 000 7680 x 4320 60 Hz 264 000 60 000 2376 000 Depending on the model this resolution may not be supported VESA CVT Resolution Dots x Lines Display Format Horizontal Frequency KHz Vertical Frequency Hz Clock Frequency...

Page 120: ...deo You may experience signal cutoffs depending on the distance between the Bluetooth device and the TV Bluetooth devices may produce noise or malfunction audio cutoffs in the following situations When a part of your body is in contact with the transceiver of the Bluetooth device or the audio device When the device is placed next to a wall placed in a corner or blocked off by a partition When the ...

Page 121: ...olby Laboratories The terms HDMI and HDMI High Definition Multimedia Interface and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries Open Source License Notice Open Source used in this product can be found on the following webpage http opensource samsung com Depending on the model this feature may not be supported Fraunhofer MPEG H...

Page 122: ...or the strength of the broadcast signal If the TV fails to display the test images or the images appear broken or distorted there may be a problem with the TV Contact Samsung Service Center for assistance If the test images are displayed correctly there may be a problem with an external device Check all external device connections If the problem persists check the strength of the incoming broadcas...

Page 123: ...le too dim or bright try adjusting the following settings before contacting the service center Settings Picture Expert Settings Contrast Settings Picture Expert Settings Brightness Settings Picture Expert Settings Sharpness Settings Picture Expert Settings Color Settings Picture Expert Settings Tint G R Rapid Image Optimization If you see a blurry shape on the TV s screen use the Picture Clarity S...

Page 124: ...annel Change the digital broadcast receiver IPTV or set top box s output resolution to UHD or HD You must use an HDMI cable to display high resolution images Source Connection Guide Video Device HDMI The PC must feature a graphic card that supports UHD resolution For more information about UHD resolution see the UHD Compatibility section Make sure that the set top box or the cable box supports UHD...

Page 125: ... 컴포넌트 입력 port may not be supported depending on the model See if Grayscale has been enabled Settings General Accessibility Grayscale The picture won t display in full screen Black boxes will appear on either side of the screen when viewing standard quality content 4 3 on an HD channel Black boxes will appear at the top and bottom of the screen when watching a movie whose aspect ratio differs from ...

Page 126: ...but there is no sound See if Sound Output has been set to TV Speaker Settings Sound Sound Output If you are using an external device check the device s audio output settings For example the external device s audio setting has to be set to HDMI if the device is connected using an HDMI cable If you have connected a computer to the TV using an DVI to HDMI cable you need to connect the computer to ext...

Page 127: ...dio output is set to Optical If using the HDMI eARC connection method make sure the TV s dedicated HDMI eARC port is being used However eARC can only be used if it is supported by the A V receiver The optical port may not be supported depending on the model The sound seems distorted Change to a more appropriate sound mode Settings Sound Sound Mode When Intelligent Mode and Adaptive Sound are turne...

Page 128: ...g channels Settings General Reset Settings Broadcasting Auto Program I don t see captions when watching digital channels I would like to disable subtitles If watching a channel via an antenna or a cable connection launch Caption Settings Certain channels may not support captions Settings General Accessibility Caption Settings If watching a channel via a set to box cable box or any other external d...

Page 129: ...Wireless section and try connecting again Source Connection Guide PC Screen Sharing Wireless Make sure the computer and the TV are connected to the same network If using a mobile device familiarize yourself with Connection Guide s Mobile Device Screen Sharing Smart View section and try connecting again Source Connection Guide Mobile Device Screen Sharing Smart View If the PC or the mobile device i...

Page 130: ...reen isn t being displayed or the computer is not being recognized make sure the computer has been turned on and try reconnecting the HDMI cable from the computer to the TV If the screen still isn t displayed make sure the computer is not in sleep mode and enable Input Signal Plus Settings General External Device Manager Input Signal Plus The screen may flash if incorrect resolution settings are b...

Page 131: ...there might be a problem with the wireless router In this case try using a different wireless router Wireless internet connection has failed Check your LAN cable connection If the LAN cable is connected see if the router has been turned on and then try turning it off and back on again Failed to automatically configure IP Unable to connect to the network Ensure that the network cable is connected a...

Page 132: ...e on one specific device connected to the TV disable Anynet HDMI CEC on the concerned device Settings General External Device Manager Anynet HDMI CEC Once Anynet HDMI CEC is disabled the sound bar connected to the TV via HDMI eARC port is no longer turned on or off along with the TV To prevent one specific device connected to the TV from being turned off automatically disable the HDMI CEC feature ...

Page 133: ...urce Universal Remote Setup Record Try the following solutions if you are having issues with Scheduled Recording or Timeshift Depending on the model this feature may not be supported There is something wrong with the TV Try this The Timeshift or recording function cannot be used Make sure a storage device has been connected to the TV Make sure the broadcast you are trying to record is on a digital...

Page 134: ...enough Apps are services provided by app developers and not the TV itself Please contact the concerned app developer for assistance Media Try the following solutions if you are having issues with opening files There is something wrong with the TV Try this The files are skipping when played back This occurs when playing back a file format that is not supported or a file with a high bitrate rate of ...

Page 135: ...d ambient noise Use the Samsung Smart Remote less than 1 5 m with the remote control buttons facing upward There is a built in microphone on the front of the Samsung Smart Remote Do not place the Samsung Smart Remote near the TV speaker or an audio speaker Turn on the Voice Wake up function Explore Now Settings Voice Wake up With Samsung Smart Remote the following features are available except for...

Page 136: ...inutes Set Usage Mode to Home Mode Settings General System Manager Usage Mode Home Mode I can see POPs TV s internal banner ads on the screen Set Usage Mode to Home Mode Settings General System Manager Usage Mode Home Mode The TV is making a popping noise This may be caused by the contraction and expansion of the TV s outer casing This does not indicate a product malfunction The TV continues to ma...

Page 137: ...al Information option cannot be selected Make sure the current channel is a digital channel Signal Information is only available with digital channels Settings Support Device Care Self Diagnosis Signal Information Resetting Smart Hub Resets all data concerning Samsung accounts service accounts linked to Samsung accounts and user agreement consents and Smart Hub from the TV and resets all installed...

Page 138: ...o find out the service and support website s address and telephone number the model and software version of your TV the details about open source licenses and other information you need to receive service and support You can also find out this information by scanning the TV s QR code Press and hold the button for five seconds or longer to access the feature Do not let go of the button until the cu...

Page 139: ... s find out how to simply check whether the cause is caused by the product or the external environment by broadcasting signals and cables When the TV screen does not display properly The color and design of the TV and its accessories and the features of the TV may differ depending on the model Check the antenna and input cable connections 안테나 입력 안테나 입력 Check the antenna and input cable connections...

Page 140: ...eck the antenna or the HDMI cable s connection status If the issue persists define exactly what is wrong with the display Problems such as the mosaic or block phenomenon multiple lines white dots or vertical horizontal lines 140 ...

Page 141: ...Try changing channels using the remote control Source Press the button and then select Source Choose another input source 141 ...

Page 142: ... run a diagnostic test On the remote control press the button Settings Select Settings Support Device Care Self Diagnosis Picture Test Support Support Device Care Select Settings Support Device Care Self Diagnosis Picture Test 142 ...

Page 143: ...reen instructions to complete the test When a message appears select OK and follow the on screen instructions to complete the test Picture Test Complete Close When a message appears select Close and complete the test by following the instructions shown on the screen 143 ...

Page 144: ...ol press the button Settings Select Settings Support Device Care Self Diagnosis Signal Information and check the broadcast s signal strength Support Support Device Care Select Settings Support Device Care Self Diagnosis Signal Information and check the broadcast s signal strength 144 ...

Page 145: ...st be more than 20 dB more than four bars on the icon for stable signal reception Related menu path Settings Support Device Care Self Diagnosis Picture Test Try Now Settings Support Device Care Self Diagnosis Signal Information Try Now 145 ...

Page 146: ...vice is turned off When your TV does not turn on The color and design of the TV and its accessories and the features of the TV may differ depending on the model If your TV does not turn on check whether the remote control sensor is on By holding a reflective object like mirror under the TV you can easily find the remote control sensor LED 146 ...

Page 147: ...d on unplug the power cable and plug it back in One Invisible Connection One Invisible Connection Disconnect the One Invisible Connection from the TV and One Connect and connect it again Make sure One Invisible Connection is not twisted or bent 147 ...

Page 148: ...te control to turn on your TV If the remote control sensor turns off when you press the power button your TV is correctly connected to the power supply If the TV screen is still blank softly tap it with your finger If the part of the screen you tapped on blinks your TV is correctly connected to the power supply 148 ...

Page 149: ...on but the connected external device does not work or any connection problem occurs HDMI 입력 HDMI 입력 HDMI 입력 One Invisible Connection One Invisible Connection Make sure the HDMI cable is connected properly to the TV and One Connect Make sure that the external device is turned on 149 ...

Page 150: ...evice and to the wall outlet If it does not turn on make sure the power cable is properly connected to the device and to the wall outlet HDMI 입력 HDMI 입력 HDMI 입력 One Invisible Connection One Invisible Connection Make sure the HDMI cable is connected properly to the TV and One Connect 150 ...

Page 151: ... source is selected on the Home Screen Source HDMI 입력 HDMI 입력 HDMI 입력 If the same problem continues try connecting another external device to the TV using an HDMI cable If the display is correct your external device may be faulty 151 ...

Page 152: ... When the TV does not connect with an external device properly The color and design of the TV and its accessories and the features of the TV may differ depending on the model If the TV s screen is cutting out Power Power First disconnect and reconnect the power cables and HDMI cables on the back of your TV or the One Connect OC Box And then unplug the power cord and plug it back into the wall outl...

Page 153: ...e power cables and HDMI cables on the back of your TV or the One Connect OC Box And then unplug the power cord and plug it back into the wall outlet HDMI If the external device support 4K UHD or 8K UHD videos use a dedicated HDMI cable for each resolution 153 ...

Page 154: ...s it LAN HDMI Satellite If you are using a set top box check the cable connection The cable you need to check depends on the type of set top box Make sure that your access point is working properly If not disconnecting and reconnecting the access point power cable may be required 154 ...

Page 155: ...eo output One Invisible Connection One Invisible Connection If the problem persists and you are using One Invisible Connection disconnect One Invisible Connection from the TV and One Connect and connect it again Make sure One Invisible Connection is not twisted or bent HDMI eARC HDMI If no sound comes out of your Sound Bar and if it is connected to the TV with an HDMI cable check the HDMI eARC con...

Page 156: ...MI If your Sound Bar is connected to a receiver and the receiver is connected to the TV using an HDMI cable check the HDMI connector on the back of the TV The cable must be connected to the HDMI eARC port on your TV 156 ...

Page 157: ... connect to the Internet The color and design of the TV and its accessories and the features of the TV may differ depending on the model No Access Network If your TV is not connected to the internet check the network and the status of your access point On the remote control press the button and move the focus to Settings using the cursor keys 157 ...

Page 158: ...lect Settings General Network Network Status General General Network To check the network status select Settings General Network Network Status General Network Reset Network If the network isn t connected a network reset may be required 158 ...

Page 159: ...perating normally If you are using a wireless access point check the access point location If the access point is too far from the TV move it closer Try rebooting the access point by disconnecting and reconnecting the power connector It may take 1 to 2 minutes until the access point comes back online after a reboot 159 ...

Page 160: ...eral General Network If the same problem persists select Settings General Network Network Status IP Settings to change the DNS server If a test occurs cancel it and select IP Settings Network Status IP Settings If the same problem persists select Settings General Network Network Status IP Settings to change the DNS server If a test occurs cancel it and select IP Settings 160 ...

Page 161: ...er enter 8 8 8 8 then select OK Update now If the same problem continues a software update or factory reset may be required Related menu path Settings General Network Network Status Try Now Settings General Network Reset Network Try Now Settings Support Software Update Try Now Settings General Reset Try Now 161 ...

Page 162: ...environment by broadcasting signals and cables When no sound comes out of the TV or the sound is breaking up The color and design of the TV and its accessories and the features of the TV may differ depending on the model If your TV does not produce any sound press the volume button to increase the volume If your TV is connected to an external device check the volume of the external device 162 ...

Page 163: ...Output Them select TV Speaker Settings Check the volume on the screen If a number for the TV volume is not displayed select Settings Sound Sound Output Them select TV Speaker Sound Sound Sound Output TV Speaker Check the volume on the screen If a number for the TV volume is not displayed select Settings Sound Sound Output Them select TV Speaker 163 ...

Page 164: ...t select Settings Support Device Care Self Diagnosis Sound Test Update now If the same problem continues a software update or factory reset may be required If there is sound but it is not clear run a diagnostic test On the remote control press the button 164 ...

Page 165: ...upport Device Care Self Diagnosis Sound Test Support Support Device Care To perform an audio diagnosis navigate to Settings Support Device Care Self Diagnosis Sound Test Settings If the test reveals a problem select Settings Sound Expert Settings Reset Sound 165 ...

Page 166: ...f the test reveals a problem select Settings Sound Expert Settings Reset Sound Settings If the test did not identify any issue select Settings Support Device Care Self Diagnosis Signal Information to check the broadcast signal 166 ...

Page 167: ... Device Care Self Diagnosis Signal Information to check the broadcast signal Signal Information Signal strength must be more than 20 dB more than four bars on the icon for stable signal reception Update now If the same problem continues a software update or factory reset may be required 167 ...

Page 168: ...ttings Support Device Care Self Diagnosis Sound Test Try Now Settings Sound Expert Settings Reset Sound Try Now Settings Support Device Care Self Diagnosis Signal Information Try Now Settings Support Software Update Try Now Settings General Reset Try Now 168 ...

Page 169: ...t Remote is not paired When the remote control does not work The color and design of the TV and its accessories and the features of the TV may differ depending on the model Verify that the infrared remote control signal is being transmitted and received Make sure the remote control sensor on the TV is blinking 169 ...

Page 170: ...n the TV is blinking Make sure the remote control works properly You can check whether the signal is being transmitted by pressing the power button and observing the front tip of the remote control through the camera on your smartphone 170 ...

Page 171: ...ared signal replace the batteries of the remote control If you don t see any infrared signal replace the batteries of the remote control Simultaneously press the remote s button and button and the pairing symbol will appear 171 ...

Page 172: ...tructions to proceed with the pairing The remote control sensor will work more effectively if you point it at the IR receiver If the same problem continues try using the appropriate Samsung remote control for your TV model 172 ...

Page 173: ...If you use an Multi Brand Remote MBR or universal remote and your remote cannot operate an external device move the external device closer to the One Connect Box 173 ...

Page 174: ... Updating the lastest TV s software The color and design of the TV and its accessories and the features of the TV may differ depending on the model Settings If your TV is connected to the Internet you can set it to receive periodic updates automatically On the remote control press the button and move the focus to Settings using the directional button 174 ...

Page 175: ...lect Settings Support Software Update Auto Update Settings No Access Network If your TV is not connected to the Internet you can update the software using a USB drive Settings Select Settings Support About This TV and check the model code and software version 175 ...

Page 176: ...gs Support About This TV and check the model code and software version About This TV Model code Software version Select Settings Support About This TV and check the model code and software version Using a computer connect to www samsung com 176 ...

Page 177: ...Find your TV model and download the firmware file 고객지원 전체 보기 Find your TV model and download the firmware file 펌웨어 Download Click Download to download the firmware 177 ...

Page 178: ...e and store it in your USB drive top folder Unzip the downloaded file and store it in your USB drive top folder USB USB USB Insert the USB device into the USB slot on the back of your TV or the side of the One Connect Box 178 ...

Page 179: ...eset when the firmware update is completed Do not turn off your TV while the firmware update is in progress Settings After your TV has been reset select Settings Support About This TV Support Support About This TV After your TV has been reset select Settings Support About This TV 179 ...

Page 180: ... TV Model code Software version After your TV has been reset select Settings Support About This TV Related menu path Settings Support Software Update Auto Update Try Now Settings Support About This TV Try Now 180 ...

Page 181: ...s the or button There is a small LED microphone located to the right of the or button but it is not very noticeable to the touch button is located underneath the LED QLED TV TU8 series and The Serif TV s Samsung Smart Remote has two buttons below the button The one on the left is the button and the one on the right is the button The Sero TV s Samsung Smart Remote has two buttons below the button T...

Page 182: ...e The left one is the volume button and the right one is the channel button Push these buttons up or down to adjust the volume and change the channels To mute lightly press the volume button and release To open the Accessibility Shortcuts menu long press the volume button To see Guide lightly press the channel button and release Using Accessibility Menu These are instruction on using the Accessibi...

Page 183: ...s to select an option and press the Select button Launching Accessibility with Bixby This feature must be used only after the initial configuration of the TV has been completed To use Bixby the TV must be connected to the internet Fully familiarize yourself with the menu before using Bixby There are numerous voice commands that can be used to control the TV You can use voice commands along with Vo...

Page 184: ...s happening in the scene as assistance for the visually impaired However the feature must be supported by the broadcast you are watching High Contrast Displays all menus with white text over a black ground for maximum contrast While High Contrast enabled some of the Accessibility options will not be available Grayscale Turns the screen monochromatic to make the edges more defined While Grayscale e...

Page 185: ... you adjust the subtitle position on the screen becomes activated If watching a channel via a set top box cable box or any other external device configure the subtitle option on the concerned device Contact the concerned service provider for more information about configuring the device Multi output Audio This feature outputs the TV s audio via a Bluetooth headphone and the TV s speakers simultane...

Page 186: ...art Remote The on screen numeric keypad is used to enter channel numbers the PIN and other numerical values Pressing Samsung Smart Remote s or button loads an on screen numeric keypad consisting of two rows If for example the on screen numeric keypad is loaded and the focus is on number 6 Voice Guide will say On screen numerical keypad Six The on screen numerical keypad s layout is as follows The ...

Page 187: ...m The program s information will appear at the top of the screen If caption or voice description is available for the program Voice Guide will provide the information Long press the Select button to find out detailed information about the program Voice Guide will provide detailed information about the program including a synopsis Use the left or right button to find out what will be on next on the...

Page 188: ...wn buttons again to highlight System Manager and press the Select button 6 Highlight Time and press the Select button 7 Highlight Clock and press the Select button 8 Highlight Clock Mode and press the Select button to choose between Auto and Manual If Manual has been selected you can open the Date and Time settings to configure the date or time manually When opened Guide will display a table showi...

Page 189: ...ot be available Schedule Viewing Schedule a viewing of the upcoming program Schedule Recording Schedule a recording of the upcoming program For more information about Schedule Recording see the Record section Depending on the model this feature may not be supported Cancel Scheduled Viewing Cancel Scheduled Recording Cancel a scheduled recording or viewing event Depending on the model this feature ...

Page 190: ... a Scheduled Viewing There are two methods of canceling a scheduled viewing Canceling Scheduled Viewing from Guide From Guide Live TV Guide select the program for which you wish to cancel a scheduled viewing and press and hold the Select button Navigate to Cancel Scheduled Viewing and press the Select button A popup message will appear Select Yes to confirm This cancels the scheduled viewing and r...

Page 191: ... moves you to Category List Use the up and down buttons to move up and down the list Press Select to select the highlighted list on Category List Category List includes All Channels Samsung TV Plus Favorites DTV Air or DTV Cable Use the up and down buttons to move to a channel list and press Select button All Channels Displays all automatically scanned channels The channels received to the current...

Page 192: ...ge appears To record a program that will air in the future select the program on the Guide screen and long press Select button A popup menu will appear Use the up and down buttons to move to Schedule Recording and press Select button You will hear a voice prompt confirming the program has been scheduled for recording and be returned to Guide Programs that have been scheduled for recording are indi...

Page 193: ...tons to move to Recordings Press the Select button to display the Recording Schedule Manager screen Use the up and down buttons to highlight a recorded program on the list and then press the Select button to play it or the right button to see a list of options Use the up and down buttons to select an option You can play the recorded program delete it or see detailed information about the recorded ...

Page 194: ... accessed from Settings Terms Privacy In order to rescind your consent to mandatory terms and conditions related to Smart Hub launch Reset Smart Hub Settings Support Device Care Self Diagnosis Reset Smart Hub Press the button 2 rows of options will appear Move the focus to Live TV or a different option on the bottom row Options on the top row will change depending on which option is highlighted on...

Page 195: ...d Output Game Mode Sleep Timer Network Picture Size Device Care and All Settings Available options may vary depending on the model Source Select an external device that is connected to the TV For more information see the Changing the Source to a Connected External Device section Search An on screen keyboard will appear and allow you to search for channels programs movies and Smart Hub apps Search ...

Page 196: ...he user s viewing experience Content serving apps must be installed in order to enjoy their content offerings With paid contents the corresponding app may require you to make a payment There may be limitations on viewing certain contents depending on the network status and the free paid status of the channel Minors require parental guidance when using this service Depending on the service provider...

Page 197: ...mputer or as a printed hard copy http www samsung com sec support Blue words indicate a menu option e g Internet e Manual s initial screen has two rows of menu icons Use the up and down buttons to switch between the rows and the left and right buttons to navigate within a row Press Select to go directly to the section e Manual s Guide to Accessibility Features contains a section on Learn TV Remote...

Page 198: ...g Smart Remote s button The Bixby icon at the top of the screen changes to indicate Bixby is listening Say the desired voice command and then release the button The TV will provide confirmation to let you know it has understood the command and carry out that command If the TV has failed to understand the command try saying it more clearly Depending on your region supported languages may vary For m...

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